Extending the Value of Unified Communications With Lotus Sametime Software

To be competitive, enterprises need to deliver products and services faster, enhance customer service, and speed decision making. Companies are finding that unifying telephone communications with realtime collaboration tools and integrating these new communications capabilities into business processes can shorten cycle times and time to market. Because these new communications capabilities need to be part of a comprehensive, enterprise-wide strategy, IT and telecommunications managers are working together to identify and implement the right unified communications solutions that will both leverage and extend their existing IT and telephone systems as well as support their longer-term strategies.