Extreme Competition: The Greatest Innovation Since BPM

A new generation of people-centric collaborative information management tools is set to produce the first fundamental advances in personal productivity since the arrival of the spreadsheet. Three years ago in their book Business Process Management: The Third Wave, Howard Smith and Peter Fingar wrote what has since come to be regarded as a manifesto for radical business change based on business process management (BPM) technology. Now though, says Fingar, the time is already right to prepare for a new, and potentially even more radical, fourth wave of business automation - human interaction management systems (HIMS).