Five Steps to Ensuring a Successful VoIP Migration
Voice over IP (VoIP) has arrived and is here to stay. Many contact centers are realizing the increased flexibility and cost advantages of placing voice traffic on existing data networks. This migration allows increased efficiencies by managing only a single data network instead of separate voice and data networks. At the same time, VoIP reduces overhead associated with right-sizing two separate networks for peak utilization during heavy call volume and data consumption periods.