Flemish Job-Finding and Vocational Training Service Integrates Job Supply and Demand

The Flemish Job-finding and Vocational Training Service (VDAB) is a public service-provider that works as a driving and implementing force to enable a transparent and dynamic labor market in Flanders, Belgium. To achieve its mission in the most efficient manner possible, VDAB offers an extensive range of job-finding, training and education, and career counseling services. To support its transition strategy, VDAB decided to launch a Web portal that aims to show users what the labor market has to offer them personally. The aim of the strategy was to enable VDAB to effectively manage a person's entire career dossier, from positions offered, to training undertaken and support provided. VDAB implemented Oracle CRM On Demand to facilitate a multichannel approach to contact job seekers quickly and in a personalized way.