Forrester Best Practices: How IT Must Shape and Manage Demand

Download the Forrester Research white paper, "How IT Must Shape and Manage Demand," to read about best practices in IT demand management, a critical IT governance process that:

• Aligns IT resources to optimize business value
• Influences and modifies end user behavior by providing meaningful information
• Enables a more complete understanding of the costs and tradeoffs associated with the consumption of IT services and resources

The paper explains how the increased transparency you gain through the process of demand management leads to improved decision-making and increases the business value of your IT investments.