Fujitsu Telecommunications Europe Leverages Centralized Intelligence to Reduce Field Services Costs

Fujitsu Telecommunications Europe wanted to gain a holistic real-time view of the status of hundreds of jobs managed by communications field services teams in the U.K. and monitor subcontractor and partner workloads, optimize resources, and track Key Performance Indicators (KPIs). The challenge was to give function heads and divisional managers interactive access to actionable intelligence to maximize efficiency through enhanced operational, strategic, and tactical decision making. Fujitsu Telecommunications Europe implemented Oracle Business Intelligence Enterprise Edition to replace unstructured, error prone, spreadsheet-based reporting tools used to analyze and share project data among key staff and leveraged Oracle Consulting's expertise to implement the new solution and build an adaptable business layer between the Oracle and nonOracle source systems and the user interface.