Gartner Magic Quadrant for IT Service Support Management Tools
Source: LANDesk Software, Inc.
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves are no longer sufficient for maintaining business productivity. IT organisations selecting these tools should use this Magic Quadrant to evaluate vendors regarding technical requirements and ongoing infrastructure and operations maturity improvement efforts.