Getting In-Control - Combining CobiT and ITIL for IT Governance and Process Excellence

CobiT and ITIL together are a powerful force for IT Operational efficiency and effectiveness. CobiT provides a framework for IT governance, aligning IT with business requirements. ITIL is a collection of best practices in Service Management, Security, Infrastructure Management, and Application Management. Together they can make the process improvement task much more achievable. This paper describes CobiT and ITIL, why Alcyone Consulting combined them, and how the organization can benefit from this work for better IT effectiveness. Check out the other papers in this four-part series: Phase 1: Assessing IM Usage Phase 2: Protecting Against IM Threats Phase 4: A Strategic Plan for Broad Adoption of Real-Time Collaboration