GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service

GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident management. Arpege followed IT Infrastructure Library (ITIL) recommendations applying to the management of IT services. This resulted in productivity gains, standardized processes (ITIL) and rationalized operations. There was reduction of costs and deployment of performance indicators.