Global Sourcing: Understanding the People and Organizational Capabilities Needed for a Successful Transformational Journey

The purpose of this paper is to raise awareness regarding the "Organizational and people" changes that need to happen in order to optimize a global sourcing program. As companies increasingly leverage a global sourcing strategy, business and IT leadership need to consider how they manage their organization as they move from staff augmentation to a strategic partner approach. Three key aspects that impact how the organization should be managed include answering questions such as these - "What is one doing, Why is one doing it, and How is one doing it?" When implementing global sourcing, these aspects will change. The focus of IT and business leadership will shift more towards the "What and Why" and away from the "How" as the "How" is increasingly provided by the vendor.