Goal: Support and Quick Wins With ITIL
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT services. TeamQuest's performance and capacity management toolset provides the data and reports that create the foundation for the core operational and business disciplines contained in ITIL. Having a single toolset to leverage across key ITIL processes and best practices helps minimize the cost and risk, as well as reduce the workload for ITIL implementations.