Going Beyond ITIL: IT Capacity Management With SAS - Exploiting SAS Business Intelligence and Advanced Analytics Capabilities to Effectively Align IT Capacity to Business Demand Using a Best-Practice and ITIL-Compliant IT Capacity Management Methodology

Data centers represent a large pool of capital investments, yet the utilization of these capital resources is generally low compared to that expected for other business investments. Whether it is because of seasonal peaks or other reasons, these systems are far from 100 percent utilized on average. In order to become accepted as a business partner and value provider instead of a cost center, IT organizations have to adapt the provisioning of IT capacity to its driving business demand - by providing not less, but also not more, capacity than required. This paper outlines how to overcome the challenges of modern large-scale environments by implementing an ITIL (IT Infrastructure Library) compliant best-practice IT capacity management methodology based on advanced analytics and business intelligence tools.