Honda Australia MPE Brings Web Dealer System in House With LANSA
Honda Australia MPE distributes motorcycles, marine power equipment and personal watercraft through over 1,000 dealers. Dealers use a LANSA Web solution for sales registration and warranty claims and can upload parts orders directly from their dealer management systems to Honda's iSeries. Honda has also started a project to integrate the Sales force CRM (Customer Relationship Management) with its core ERP (Enterprise Resource Planning) system via LANSA Integrator. The company views Lansa as a key component in the ongoing strategy of building better communications with the dealer network. It deals with issues related to structural shortcomings, also delivery of orders was not reliable and orders went missing. Moreover, fixing problems and making modifications was difficult and expensive and service provider wasn't always that responsive either. This was an opportunity to implement an integrated Web solution for registration, warranties and orders that resided on the same iSeries as their core systems. Honda used Visual LANSA to build online sales registration, cash back management, order uploading and warranty claims solutions for its dealers. LANSA Integrator is used to securely upload orders and to make sales/warranty registrations, warranty claims and rebate documents available as PDFs. LANSA Integrator then creates a PDF confirmation with sales and warranty details, which the dealer can print and give to the customer. The implementations of the LANSA based solutions are successful and well accepted as a first option for Honda worldwide.