How Cisco IT Outsourced Network Management Operations

In 2004, Cisco acquired a services organization now known as Cisco Remote Operations Services (ROS). Cisco IT staff are most effective when they can focus on strategic activities. These activities include designing next-generation wireless technologies, network admission control, and security. Cisco IT decided to outsource contextual activities for the Cisco global LANs and global WAN to Cisco ROS, whose core competency is running a 24-hour network operations center on a Cisco infrastructure. By outsourcing contextual activities to a trusted provider, Cisco IT has gained more time for activities that will create operational efficiencies or a competitive advantage for Cisco. Cisco ROS can quickly identify and resolve global network problems. Cisco customers benefit from the early experience that Cisco ROS gains with new Cisco technologies.