How IT Governance Drives Improved Performance

This research project was funded by the generous support of CA, the world's largest independent IT management software company. This paper identifies IT governance practices that predict top levels of performance. However, IT organizations should weigh this study among other sources of guidance when considering IT governance initiatives. For many years, IT organizations could succeed by focusing on technology. However, business expectations for IT are rising. The vast majority of business processes are enabled by computers, and organizations have no fallback paper processes. IT-enabled products and services have become a competitive differentiator in almost every industry. As a result, the business-oriented CIO is taking charge.