How Performance Management Can Help You to Navigate Through Turbulent Times: Know Where Value Is Created and Destroyed
Most companies write long proposals and memos to justify their case. This is not a learning process. It tells people why they have made a proposal that they should accept. Toyota has communication down to a fine art. All the information needed to make a complex decision is presented on one 11" x 17" piece of paper. It is called an A3 report and typically has seven boxes: current situation, proposal, benefits, plan, implementation, controls and time-line.10 Toyota passionately believes in consensus decision-making for larger decisions.