How to Produce an Actionable IT Service Catalog

The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of their ITIL Service Level Management deployment. Others see the opportunity to leverage the Service Catalog as the focal point for interaction between IT and the business, as prescribed in the most recent ITIL Business Perspective publication. In the ITIL initiative, the Service Catalog is essential to success providing the foundation for defining services and communicating with the business. To be effective, the Service Catalog must be understood, embraced, and used by the business.