IBM Case Study: Port of Brisbane Corporation
The Port of Brisbane Corporation (PBC) manages Australia's fastest-growing container port. Situated on the southern side of the mouth of the Brisbane River, PBC operates world-class cargo handling and warehouse facilities. To improve efficiency and customer-focus, Port of Brisbane adopted the Balanced Scorecard (BSC) methodology to track performance. They sought BSC software that would streamline data collection and metrics calculation, integrate with their existing IBM Cognos BI solution, and make the information accessible to appropriate employees at all levels of the organization. It deployed IBM Cognos 8 Scorecarding, a component of IBM Cognos 8 Business Intelligence software. It allows a company to create, track and report on key BSC metrics across the organization, with an easy-to-use browser-based interface.