Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products

To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong project manager with HP Service Desk and another with extensive knowledge of ITIL was required. The approaching project deadline made it critical to add senior level skills...quickly. NetEffects provided an ITIL Certified consulant with a long project history of successfully introducing and managing ITIL processes for the IT Service Management practice (ITSM).