Increasing Operational Agility: BPM in Telecommunications

Business processes are at the heart of what makes a business successful and differentiates it from the competition. This is especially true in the telecommunications industry, where Communications Service Providers (CSPs) face declining voice revenues, excessive competition from new types of service providers, and rising demand for integrated telephony, mobile communications, TV and internet services. This paper explains how Telco business processes can be improved and process gaps can be closed with Oracle BPM technology.