infinitas Learning Increases Customer Satisfaction and Reduces Support Costs

infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and provide the ability to quickly and proactively trace problems in digital content provision to infinitas, the hosting provider, the publisher and distributor, the educational institution, or the student. The challenge was to ensure that completed Service Level Agreements (SLAs) are within compliance regulations and that the quality of provision can be monitored from each individual student's perspective. infinitas learning implemented Oracle Real User Experience Insight to enable infinitas to identify and resolve content delivery issues easier and quicker.