Ingersoll Rand Reduces Energy Consumption by 45,500 Kilowatt Hours Annually and Minimizes Reliance on Paper With Sustainable IT Solution

Ingersoll Rand wanted to leverage IT resources to position the company as a leading provider of environmentally friendly solutions and reduce the company's reliance on energy-heavy laptops and cell phones. The challenge was to automate paper-based, service-chain processes to reduce paper consumption and improve efficiency and quality of service to customers. Ingersoll Rand deployed an Oracle-based customer center order management solution - integrating Ingersoll Rand's legacy Oracle Enterprise Resource Planning (ERP) solution with Oracle's Siebel Customer Relationship Management (CRM) applications to improve usability, reduce processing times, maintain flexibility, and decrease total cost of ownership.