Integrated Information Technology Strategic Plan

The Integrated Information Technology Strategic Plan presented in this paper is the result of ongoing agreement and consensus of representative faculty, students, and professional information technology staff to serve client needs within the scope and mission of the University of Utah. Information technology (IT) will support students and faculty in the teaching and learning; research and discovery processes. Information technology will expand outreach efforts. Traditional IT focuses on transporting, processing and storing information. This plan envisions systems and services, which will engage the served community on a personal, individual level. The Information Technology Infrastructure Library (ITIL) provides a disciplined, standards based framework for the improvement of service delivery and support.