International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
Tallard Technologies distributes high-tech products to Latin American resellers. But sales and inventory transactions it conducted with its largest customer weren't very high-tech. When customer asked Tallard to adopt an Electronic Data Interchange solution, company optimized its existing SAP application platform by implementing a service-oriented architecture with Microsoft BizTalk Server 2006 R2 at its core. The result handles sales and inventory information and transactions faster than before, while requiring just one-third of the previous staff. Tallard's return on investment continues to climb as it makes new use not only of its SAP system, but also of the EDI code to expand the solution to additional countries and services, such as warranty returns. Best of all, solution boosts customer satisfaction - and drives closer relationship between Tallard and its customer.