Intervoice Voice Portal Solution Delivers Substantial Win-as-You-Go Gains for Litton Loan Servicing

Houston-based Litton Loan Servicing LP is a leading mortgage servicing company specializing in loss mitigation and default management for residential loans. The company wanted to increase scalability and call efficiency, drive more self-service automation to reduce live agent interaction yet deliver consistent, high-touch customer service. The challenge was to enhance customer experiences and reduce the costs associated with calls to and from contact center. LP replaced existing TeleVoice IVR system with Intervoice Voice Portal. They chose Intervoice because it was willing to put their money where the mouth is.