IP Office Contact Center Applications

Avaya IP Office Contact Center applications are specifically designed for the needs and budgets of small to medium businesses. Contact Center applications include the Compact Business Center and the more advanced Compact Contact Center, delivering custom reporting. An entry-level management tool for small customer-facing departments, typically handling from 2 to 15 agents. It provides reports on real-time and historical information (up to 31 days) for up to three groups, as well as providing information on the operation of the system as a whole.