IP Transformation and Stakeholder Engagement - Managing Stakeholders During Complex Change Programs

IP Transformation programs introduce significant change into the business, technical and service delivery environment. While most companies are struggling to address the challenge of complex change within the company, the impact of complicated change programs on their associated external stakeholders cannot be underestimated. This paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.