IRCE S.p.A. Improves Customer Communication Systems and Efficiency
IRCE S.p.A. wanted to introduce an integrated financial and supply chain management system that integrates easily with automatic field detection systems in production and improve communication with customers regarding the status of orders and availability of products. The challenge was to implement a strong product traceability system that enables the company to monitor and comply with delivery times. The company worked with Oracle Partner G.N. Informatica to implement JD Edwards EnterpriseOne applications for financial and supply chain management, allowing IRCE to set up a customized communication system with customers. It also improved data accuracy and purchasing system efficiency, reducing the time needed to dispatch customer requests by 25% to improve customer satisfaction and loyalty.