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Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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White Papers
5-Minute Sales Meetings
Jan 2011
This new one-pager by sales strategist and author Jill Konrath explores four essential steps to creating an irresistible five-minute sales meeting.
Provided by Citrix Online
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Webcasts
Finding Hidden Costs and Optimizing End-User Support
Jan 2009
Think the end-user support is cost effective? Companies at all levels of maturity in their Incident Resolution approach and with varying sourcing strategies have been shocked to learn that through...
Provided by Unisys
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White Papers
Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency
Feb 2004
Download this JupiterResearch report, sponsored by RightNow Technologies, to read about 10 core tactics you can use to boost the performance of your e-mail marketing campaigns. These vital...
Provided by RightNow Technologies
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Webcasts
Harness Customer Profitability and Lifetime Value: A Competitive Edge for Regional Banks
Aug 2007
The attendee of this webcast will learn how to determine the value and profitability of the customers; optimize the customer experience through the banking services; increase the effectiveness of...
Provided by SAS Institute
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Webcasts
Harness Customer Profitability and Lifetime Value
Aug 2007
The attendee of this webcast will learn how to determine the value and profitability of the customers; optimize the customer experience through the banking services; increase the effectiveness of...
Provided by SAS Institute
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Webcasts
Creating the Ultimate Customer Experience in Retail
Dec 2007
Survival in today's highly competitive retail environment requires more than just low prices and unique products. To stand out from the rest, businesses must focus on the customer's shopping...
Provided by Cisco Systems
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Webcasts
Loyalty R-Squared: Relationships and Rewards
Dec 2008
The eternal questions on the minds of marketers today: Why is it so hard to find out what the customers really want? Are they looking for relationships, rewards, recognition? A bit of each? All of...
Provided by SAS Institute
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White Papers
Maximising Sales Effectiveness
Feb 2009
Since it became apparent to banks that the internet was not going to render branch network and call centres obsolete, there has been a strong focus on maximising the return on investment from...
Provided by Hitachi
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White Papers
Enabling Modern Healthcare: The Role of IT in Raising Productivity, Improving Outcomes and Supporting Patient-Centric Services
Feb 2008
The healthcare industry today faces huge challenges, due to ever increasing demands. Healthcare professionals are under pressure to continually improve the services they offer to care for a...
Provided by Fujitsu
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White Papers
First Malaysian Ringgit Trader Live on RTFX
Jul 2009
CIMB Bank, the commercial banking arm of CIMB Group in Malaysia, has become the first Ringgit market-maker to go live on Thomson Reuters' RTFX (Reuters Trading for Foreign Exchange) platform. The...
Provided by IBS Publishing
-
White Papers
Ease of Implementation: An Overview of the Apex Solution
Mar 2009
This white paper focuses on the implementation of the Edge 5000, a Point-Of-Work (POW) Industrial Vending System. Alternatively, POW Systems are called "Point-Of-Use" (POU) Systems. It will use...
Provided by Apex Industrial Technologies
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Case Studies
Slovnaft Plc. Gains New Agility and Business Insight to Thrive in Dynamic Petrochemical Industry
May 2009
Slovnaft Plc. wanted to automate critical processes for business decision making in the complex, multidivisional refinery enterprise and efficiently manage the production chain, sales, and...
Provided by Oracle
-
Case Studies
Experian QAS Leverages Siebel Sales Platform to Drive Annual Revenue Growth
May 2009
Experian QAS wanted to maximize sales effectiveness by accelerating the sales process, leveraging cross- and up-sell opportunities, and gaining real-time lead and pipeline visibility across all...
Provided by Oracle
-
Case Studies
Procopio, Cory, Hargreaves & Savitch LLP Realizes Significant Efficiency Increases With Online Pre-Billing
Jun 2009
Procopio, Cory wanted to reduce delays in the billing process by eliminating the need to shuttle pre-bills between the company's San Diego and Carlsbad offices and improve productivity and...
Provided by Oracle
-
Case Studies
Innovative Service Project Puts Cascais at the e-Citizen Forefront
Jul 2009
The municipality of Cascais is part of the Lisbon Metropolitan Area, and manages a total of six counties with over 170,000 inhabitants. The municipality needed an efficient, geographically...
Provided by Microsoft
-
White Papers
The New Economics of Customer Reach: Advanced Advertising
Apr 2009
Advanced advertising features in the trade press, articles, marketing papers, and conferences with increasing regularity. The phrase often is used so casually, and put forth with the underlying...
Provided by Sun Microsystems
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White Papers
A Bayesian Model for Sales Forecasting at Sun Microsystems
Mar 2009
An accurate short-term forecast of product sales is vital for the smooth operation of modern supply chains, especially where the manufacture of complex products is outsourced internationally. As a...
Provided by Sun Microsystems
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White Papers
The Forrester Wave: Document Output for Customer Communications Management, Q2 2009
Jun 2009
In Forrester's 95-criteria evaluation of Document Output for Customer Communications Management (DOCCM) vendors, the authors found no overall Leader across all segments; however, numerous Strong...
Provided by Forrester Research
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White Papers
Resident Expert: Customer Service Throughout the Enterprise
Mar 2009
The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer satisfaction and sales effectiveness. For customer service leaders who want...
Provided by Avaya
-
White Papers
Winning the "Message Breakthrough" Challenge: Creating a Message Platform That Differentiates Your Product or Service
Jul 2009
Competition is fierce in a crowded marketplace. To get share of industry's business, one must develop a marketing game plan that best represents business needs and goals, and one must develop a...
Provided by g2m Group
-
Case Studies
Banesco Improves IT Administration and Systems Availability With Customer Service Support
Aug 2009
Banesco wanted to maximize availability and performance of critical banking services, such as ATM transactions, trust accounts, insurance, and fraud prevention and provide a proactive,...
Provided by Oracle
-
Case Studies
Lancashire County Council Boosts Buying Efficiency With Centralized, Replicable Procurement Blueprint
Aug 2009
Lancashire County Council wanted to maximize purchasing efficiency, gain a real-time view of spend commitment, and reduce off-contract buying and automate procurement to reduce the need for buyer...
Provided by Oracle
-
White Papers
Integrating Operations and Finance: A Two-Way Street
Aug 2008
One of the hot buttons in Enterprise Performance Management (EPM) is operational and financial integration. In many organizations, operational plans and financial results are not aligned very...
Provided by Oracle
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White Papers
Marketing During Tough Economic Times: How to Get Your Marketing to Generate More Sales
Apr 2009
This paper is aimed at small business owners interested in learning how to radically improve their marketing to increase sales. Special attention is paid to best practices that will help one...
Provided by AMI-Partners
-
White Papers
The Hidden Leads: A Guide to Increasing Sales
Aug 2009
One of the challenges for increasing leads and sales is finding a cost effective strategy capable to drive results in the short term. Before investing thousands of dollars in new programs or...
Provided by AVANSER
-
White Papers
Tackling the Multichannel Marketing Challenge: How to Differentiate the Customer Experience Through Customer Insight, Customer Interaction and Continuous Improvement in Marketing Performance
Aug 2008
This paper is intended to help senior marketing executives understand how to use enterprise marketing solutions to differentiate customer experiences across channels - and compel customers to...
Provided by SAS Institute
-
Case Studies
HF Holidays Gets in Step With Customers
Aug 2009
The UK's largest walking and leisure activity holiday provider, HF Holidays has 50,000 customers each year including 35,000 guests in its 17 country house properties. The challenge was to...
Provided by SAS Institute
-
Case Studies
Forget Branding, Says Topdanmark. Less Is More
Jan 2009
The challenge at Topdanmark was to automate marketing campaigns to drive strong lead management instead of spending large sums of money on mass communications. Topdanmark deployed SAS that...
Provided by SAS Institute
-
Case Studies
Leading Independent Media Production and Distribution Company Leverages .tv Domain Name as a Catalyst for New Business Initiative
Feb 2009
Entertainment Studios, Inc. produces and distributes television programs, as well as selling related advertising. The Los Angeles, California headquartered company is the largest independent...
Provided by VeriSign
-
Case Studies
Empresas Publicas de Medellín, E.S.P. Improves Annual Financial Projection Procedures
Aug 2009
Empresas Publicas de Medellin wanted to standardize financial information to facilitate the creation and consolidation of financial projections for all of the organization's public enterprises and...
Provided by Oracle
-
Case Studies
DVLA Speeds Drivers Through Vehicle Licensing Process With Help From IBM
Nov 2007
The Driver and Vehicle Licensing Agency (DVLA) is an executive agency of the UK Department for Transport employing 6,500 people and collecting £5 billion in annual revenues. DVLA wanted to deliver...
Provided by IBM
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Case Studies
Barts and the London NHS Trust Lowers Procurement Costs to Become One of the Most Efficient NHS Trusts
Aug 2009
Barts and The London NHS Trust wanted to gain real-time view of spend commitment, increase purchase order accuracy, and automate complete procure-to-pay process and leverage multimillion pound...
Provided by Oracle
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White Papers
Web Based Customer Service Examples Ranging From $10,000 to Over $1,000,000
Jan 2009
The Web offers the opportunity to change customer support from a cash drain to an active component of the development and sales process. The ability to increase sales, establish closer contact...
Provided by EnterpriseWizard
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Case Studies
Hong Kong Institute of Education Cuts Internal Support Response Time From Seven to Two Days
Oct 2009
Established in 1994, the Hong Kong Institute of Education (HKIEd) is a leading provider of teacher education in Hong Kong. HKIEd is diversifying its mix of courses to allow students to acquire...
Provided by Oracle
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Case Studies
Mobile Telecom Saved 20 Percent With New, Robust, Reliable Sales System
Feb 2009
As the market grew more competitive, Vodafone realized that providing a best-in-class product would be only half the battle. To build lasting subscriber relationships and create customer loyalty,...
Provided by Hewlett-Packard (HP)
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White Papers
10 Sneaky Things a Spammer Will Do: Just When You Thought Your Inbox Was Safe?
Jul 2009
Spammers can make money with email spam. Most spammers are just sales people looking for an avenue to sell their products or services. Sending out email is cheap and believe it or not some people...
Provided by SonicWALL
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White Papers
Why Talent Walks Out the Door
Oct 2008
In the Civil Service, the standard retirement date is the end of the week following sixtieth birthday. Every Friday, therefore, hundreds now leave every Government Department, cheque in hand,...
Provided by SkillSoft
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White Papers
Opportunities in Adversity: Responding to the Crisis
Feb 2009
The economic news at the beginning of the New Year has made for grim reading. Headlines hype to attract attention and journalists simplify, but the collective media assessment of 2008 is clearly...
Provided by Ernst & Young
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White Papers
Anti-Money Laundering Advisory Services
Mar 2009
Governments and regulatory agencies have strict and unyielding expectations regarding the quality and completeness of Anti-Money Laundering (AML) programs within the financial services community....
Provided by Ernst & Young
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White Papers
Challenges and Solutions for Global Economic Sanctions Compliance
Feb 2009
Off late greater international pressure is being placed on financial institutions to block terrorist financing. As a result, sanctions compliance programs are being scrutinized by regulators like...
Provided by Ernst & Young
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Podcasts
Quickly Implement Key Features of Google Analytics to Track Online and Offline Marketing Efforts
Dec 2009
In this podcast, the speaker discusses current and new features in Google Analytics to help the listener reach their marketing goals. It may be overwhelming to see all the data that is coming in,...
Provided by Bayshore Solution
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Podcasts
Developing Online Content to Benefit Your Internet Marketing Strategy
Jun 2011
In this podcast, the speaker discusses about developing Online content to benefit their Internet marketing strategy and its strategy. Without content, the best creative, the best technology and...
Provided by Bayshore Solution
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Podcasts
Easy SEO Changes to Increase Website Traffic and Page Rankings
Jul 2011
In this podcast, the speaker discusses about SEO changes to increase website traffic. The speaker also discusses a few easy changes that can be made to increase website traffic. Using Web...
Provided by Bayshore Solution
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Podcasts
How to Optimize Keywords for Search Engine Results
Aug 2011
In this podcast, the speaker shares tips on how to optimize keywords and meta data for search engine results as part of their Internet marketing strategy. Once one have done their keyword research...
Provided by Bayshore Solution
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Podcasts
Ten Smart and Simple Web Habits
Jan 2012
In this podcast, the speaker discusses about the ten smart and simple web habits. The speaker also discusses about the ten web habits that can make their website become a more successful tool in...
Provided by Bayshore Solution
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White Papers
Maximize Quality of Hire Through Your Recruiting Process
Jan 2012
Talent acquisition is a key priority for human resource executives. Pre-employment assessment tools enable hiring leaders to evaluate job candidates to determine how they potentially fit a hiring...
Provided by FurstPerson
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Case Studies
Online Meetings Enable Sales Team to Increase Leads Tenfold
Nov 2009
HLP Information management GmbH is a provider of software and IT solutions that specializes in helping global clients. Their challenge is to highlight sophisticated features of advanced IT...
Provided by Cisco Systems
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White Papers
Analysis on E-consumers' Purchasing Behavior Based on Data-driving Model
Dec 2011
It is the Internet world with vastly purchasing data sea online that makes research model of e-consumers' purchasing behavior very different from traditional ones. Firstly this paper proposes...
Provided by Academy Publisher
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White Papers
Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
Nov 2011
Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be...
Provided by Academy Publisher
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Webcasts
Stratus Avance: An IT Administrator's View
Jan 2012
In this webcast, the presenter describes about IT Administrator's world. The presenter also highlights the key product attributes of Avance that deliver ease of use and other elements designed to...
Provided by Stratus Technologies
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White Papers
The Benefits of Becoming an OnSIP Agent
Sep 2011
The IT service industry is rapidly changing. As Small and Medium Businesses (SMBs) seek to cut IT expenditures on equipment and maintenance, the demand for cloud services is on the rise. To meet...
Provided by Junction Networks
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Webcasts
Toromont Industries CIO: Technology-Led Innovation
Nov 2010
In this webcast, the presenter has faced, like all CIOs, years of cutbacks, but now all of the deferred work needs to be done in a short amount of time. His team's value has been very apparent as...
Provided by UBM TechWeb
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Case Studies
Meritage Homes Builds Better Customer Information Into Its Business
Nov 2011
Meritage Homes Corporation aims to integrate its green philosophy in other parts of the business, including sourcing sustainable materials and designing landscapes with low water requirements....
Provided by IBM
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Case Studies
How Cisco Transformed Global Sales Event Into a Virtual Experience
Nov 2009
When more than 19,000 employees gathered for the four-day Cisco annual global sales meeting. Their challenge is providing high-quality audio and video and dynamic, varied content to 19,000...
Provided by Cisco Systems
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Case Studies
How Cisco Built a Global, Cross-Functional Architecture Community
May 2011
A key element of Cisco's sales philosophy is to focus on architecture and end-to-end solutions, when appropriate, not on individual products. Their challenge is that architecture content is...
Provided by Cisco Systems
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Case Studies
On-Demand Billing & Customer Services
Sep 2009
Aria Systems provides a SaaS subscription billing and customer lifecycle management platform that helps businesses establish better control of their finances. Their business need is to demonstrate...
Provided by Tripwire
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Case Studies
Ocean Freight E-Commerce Solutions
Apr 2011
INTTRA is a leading global provider of E-commerce solutions to the ocean freight industry. Their business challenge is to deliver information services to meet commercial goals of company while...
Provided by Tripwire
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Case Studies
Interactive Voice Response (IVR) Solution
Jan 2011
Workmethod's client, a high-tech services company, had price competition pressures to reduce cost. With low margins and skyrocketing customer support cost due to the high-tech nature of the...
Provided by workMETHODS
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Case Studies
Propelling Secured Performance 24/7 Across the Globe
Jan 2011
Berg Propulsion is one of the world's leading designers of propellers used for industrial and merchant shipping, with sales and service offices from Istanbul to Rio de Janeiro. To keep operations...
Provided by WatchGuard Technologies
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White Papers
Towards a Methodology for the Development of Integrated IT Infrastructures
May 2006
Since the early days of Information Systems (ISs) implementations, applications have been built using software engineering techniques. Among others, methodologies such as the Soft System...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Driving Performance With Embedded Business Intelligence Analytics in Your Voice Application: Turning Customer Data Into Customer Service Excellence for Competitive Advantage
Sep 2010
Maintaining profitability through difficult times is the product of company investment decisions that are weighted with greater-than normal significance. Going above and beyond to keep clients...
Provided by ANGEL
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White Papers
Protecting and Simplifying Access to Electronic Health Records
Dec 2010
Market studies show more than 85% of healthcare organizations experienced data breaches in the past two years, at an average cost of up to $2M each. To avoid such losses, many hospitals, medical...
Provided by DigitalPersona
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Podcasts
Fice 365 Jump Start (11): Lync Online Overview & Configuration for IT Pros
Jun 2011
The speaker joins Adam Carter (Bomb) to provide this informative overview of Lync Online. After discussing the initial set up and network configuration, he sets up Lync federation and illustrates...
Provided by Microsoft
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Podcasts
Office 365 Jump Start (14): SharePoint Online Extensibility & Customization
Jun 2011
In this podcast, the speaker really shows IT Pros the power - and simplicity - of SharePoint Online development. During this session, he explains the power users and/or designers can easily...
Provided by Microsoft
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Podcasts
Office 365 Jump Start (01): Microsoft Office 365 Overview for IT Pros
Jun 2011
The Microsoft Office 365 Overview provides an excellent perspective of the overall value Office 365 provides to modern organizations in terms of productivity, access, familiarity, security,...
Provided by Microsoft
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Podcasts
Office 365 Jump Start (02): Deploying Clients for Office 365
Jun 2011
In this podcast, Adam Carter (Bomb) helps IT Pros understand the Client requirements (both software and hardware) then provides some detail on Office Professional Plus, including a live that...
Provided by Microsoft
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Podcasts
Office 365 Jump Start (05): Microsoft Office 365 Directory Synchronization
Jun 2011
The speaker provides a detailed overview of Directory Sync, including who it was build for, what it does for IT Pros and their users and when to use it. Throughout the podcast, the speaker shares...
Provided by Microsoft
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Podcasts
Office 365 Jump Start (06): Exchange Online Overview for IT Pros
Jun 2011
The speaker joins Adam Carter (Bomb) to help IT Pros truly understand what Exchange Online is and why it's such a compelling approach. She outlines features such as Anywhere Access, Protection and...
Provided by Microsoft
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Case Studies
Focusing on Streamlined Project and Portfolio Management With IBM Rational Focal Point
Apr 2011
The city's Department of Finance has a broad array of responsibilities, from overseeing financial and urban planning to managing real estate development and promoting business. Those duties are...
Provided by IBM
-
White Papers
5-Minute Sales Meetings
Jan 2011
This new one-pager by sales strategist and author Jill Konrath explores four essential steps to creating an irresistible five-minute sales meeting.
Provided by Citrix Online
-
Case Studies
KPN Transforms Its Approach to Direct Marketing
Dec 2010
KPN is one of Europe's leading telecommunications and ICT services companies. KPN used IBM SPSS predictive analytics to create propensity models for more than 30 key products. These models are...
Provided by IBM
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Case Studies
A Large Aluminum Producer Partners With TCS to Gain IT Support at a Competitive Price
May 2011
TCS' client, a leading global producer of primary and fabricated aluminum, recognized that cost containment and maintaining profitability were key to staying competitive. The company hence decided...
Provided by Tata Consultancy Services
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Webcasts
5 Key Ingredients for Sales Success
May 2011
Is your sales process broken? Does it even exist? You need a sales process to create sales success. What we have seen in our years of consulting with ConnectWise partners and other solution...
Provided by ConnectWise
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White Papers
Robit: An Extensible Auction-Based Market Platform for Challenged Environments
Jul 2010
Open and competitive marketplaces, like those enabled by the internet, bring enormous value to consumers while fostering innovation and growth across a wide variety of businesses. Electronic...
Provided by University of Michigan
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White Papers
A Channel Portfolio Optimization Framework for Trading in a Spectrum Secondary Market
Feb 2010
State-of-the-art spectrum auctions are designed under a primary market paradigm to conduct spectrum trading between legacy owners and large cognitive service providers. In the previous work, the...
Provided by University of Toronto
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White Papers
Interface Groups and Financial Transfer Architectures
Jul 2007
Analytic execution architectures have been proposed by the same authors as a means to conceptualize the cooperation between heterogeneous collectives of components such as programs, threads,...
Provided by University of Amsterdam
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White Papers
Inferring the Composition of a Trader Population in a Financial Market
Jun 2007
There has been an explosion in the number of models proposed for understanding and interpreting the dynamics of financial markets. Broadly speaking, all such models can be classified into two...
Provided by University of Oxford
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White Papers
First Passage Time for Multivariate Jump-Diffusion Stochastic Models With Applications in Finance
Feb 2007
The "First Passage-Time" problem is an important problem with a wide range of applications in mathematics, physics, biology and finance. Mathematically, such a problem can be reduced to estimating...
Provided by Wilfrid Laurier University
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Case Studies
Commercial Mortgages Origination System
Feb 2009
Corporate and Investment Bank (CIB) Group Division of a leading global investment bank. Faces the challenge to integrate separate departments into world wide system, to speed up loan processing,...
Provided by LUXOFT
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Case Studies
Luxoft Helps Risk Management Advisory (RMA) at Deutsche Bank Move in the Right Direction With COMPAS
Dec 2010
The Risk Management Advisory (RMA) group at Deutsche Bank wanted to develop an innovative loan origination system. Their challenge is to develop and launch an enhanced web-based loan origination...
Provided by LUXOFT
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Case Studies
Optimizing Production Scheduling Helps POSCO to Meet New Customer Demands and Reduce Costs
Jan 2008
Customer demands for shorter fulfillment cycles were having a negative effect on profitability because of the higher production costs associated with increased surplus (partly used steel slabs)....
Provided by IBM
-
White Papers
Maximising Sales Effectiveness
Feb 2009
Since it became apparent to banks that the internet was not going to render branch network and call centres obsolete, there has been a strong focus on maximising the return on investment from...
Provided by Hitachi
-
White Papers
Enabling Modern Healthcare: The Role of IT in Raising Productivity, Improving Outcomes and Supporting Patient-Centric Services
Feb 2008
The healthcare industry today faces huge challenges, due to ever increasing demands. Healthcare professionals are under pressure to continually improve the services they offer to care for a...
Provided by Fujitsu
-
White Papers
First Malaysian Ringgit Trader Live on RTFX
Jul 2009
CIMB Bank, the commercial banking arm of CIMB Group in Malaysia, has become the first Ringgit market-maker to go live on Thomson Reuters' RTFX (Reuters Trading for Foreign Exchange) platform. The...
Provided by IBS Publishing
-
White Papers
Ease of Implementation: An Overview of the Apex Solution
Mar 2009
This white paper focuses on the implementation of the Edge 5000, a Point-Of-Work (POW) Industrial Vending System. Alternatively, POW Systems are called "Point-Of-Use" (POU) Systems. It will use...
Provided by Apex Industrial Technologies
-
Case Studies
Slovnaft Plc. Gains New Agility and Business Insight to Thrive in Dynamic Petrochemical Industry
May 2009
Slovnaft Plc. wanted to automate critical processes for business decision making in the complex, multidivisional refinery enterprise and efficiently manage the production chain, sales, and...
Provided by Oracle
-
Case Studies
Experian QAS Leverages Siebel Sales Platform to Drive Annual Revenue Growth
May 2009
Experian QAS wanted to maximize sales effectiveness by accelerating the sales process, leveraging cross- and up-sell opportunities, and gaining real-time lead and pipeline visibility across all...
Provided by Oracle
-
Case Studies
Procopio, Cory, Hargreaves & Savitch LLP Realizes Significant Efficiency Increases With Online Pre-Billing
Jun 2009
Procopio, Cory wanted to reduce delays in the billing process by eliminating the need to shuttle pre-bills between the company's San Diego and Carlsbad offices and improve productivity and...
Provided by Oracle
-
Case Studies
Innovative Service Project Puts Cascais at the e-Citizen Forefront
Jul 2009
The municipality of Cascais is part of the Lisbon Metropolitan Area, and manages a total of six counties with over 170,000 inhabitants. The municipality needed an efficient, geographically...
Provided by Microsoft
-
White Papers
The New Economics of Customer Reach: Advanced Advertising
Apr 2009
Advanced advertising features in the trade press, articles, marketing papers, and conferences with increasing regularity. The phrase often is used so casually, and put forth with the underlying...
Provided by Sun Microsystems
-
White Papers
A Bayesian Model for Sales Forecasting at Sun Microsystems
Mar 2009
An accurate short-term forecast of product sales is vital for the smooth operation of modern supply chains, especially where the manufacture of complex products is outsourced internationally. As a...
Provided by Sun Microsystems
-
White Papers
The Forrester Wave: Document Output for Customer Communications Management, Q2 2009
Jun 2009
In Forrester's 95-criteria evaluation of Document Output for Customer Communications Management (DOCCM) vendors, the authors found no overall Leader across all segments; however, numerous Strong...
Provided by Forrester Research
-
White Papers
Resident Expert: Customer Service Throughout the Enterprise
Mar 2009
The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer satisfaction and sales effectiveness. For customer service leaders who want...
Provided by Avaya
-
White Papers
Winning the "Message Breakthrough" Challenge: Creating a Message Platform That Differentiates Your Product or Service
Jul 2009
Competition is fierce in a crowded marketplace. To get share of industry's business, one must develop a marketing game plan that best represents business needs and goals, and one must develop a...
Provided by g2m Group
-
Case Studies
Banesco Improves IT Administration and Systems Availability With Customer Service Support
Aug 2009
Banesco wanted to maximize availability and performance of critical banking services, such as ATM transactions, trust accounts, insurance, and fraud prevention and provide a proactive,...
Provided by Oracle
-
Case Studies
Lancashire County Council Boosts Buying Efficiency With Centralized, Replicable Procurement Blueprint
Aug 2009
Lancashire County Council wanted to maximize purchasing efficiency, gain a real-time view of spend commitment, and reduce off-contract buying and automate procurement to reduce the need for buyer...
Provided by Oracle
-
White Papers
Integrating Operations and Finance: A Two-Way Street
Aug 2008
One of the hot buttons in Enterprise Performance Management (EPM) is operational and financial integration. In many organizations, operational plans and financial results are not aligned very...
Provided by Oracle
-
White Papers
Marketing During Tough Economic Times: How to Get Your Marketing to Generate More Sales
Apr 2009
This paper is aimed at small business owners interested in learning how to radically improve their marketing to increase sales. Special attention is paid to best practices that will help one...
Provided by AMI-Partners
-
White Papers
The Hidden Leads: A Guide to Increasing Sales
Aug 2009
One of the challenges for increasing leads and sales is finding a cost effective strategy capable to drive results in the short term. Before investing thousands of dollars in new programs or...
Provided by AVANSER
-
White Papers
Tackling the Multichannel Marketing Challenge: How to Differentiate the Customer Experience Through Customer Insight, Customer Interaction and Continuous Improvement in Marketing Performance
Aug 2008
This paper is intended to help senior marketing executives understand how to use enterprise marketing solutions to differentiate customer experiences across channels - and compel customers to...
Provided by SAS Institute
-
Case Studies
HF Holidays Gets in Step With Customers
Aug 2009
The UK's largest walking and leisure activity holiday provider, HF Holidays has 50,000 customers each year including 35,000 guests in its 17 country house properties. The challenge was to...
Provided by SAS Institute
-
Case Studies
Forget Branding, Says Topdanmark. Less Is More
Jan 2009
The challenge at Topdanmark was to automate marketing campaigns to drive strong lead management instead of spending large sums of money on mass communications. Topdanmark deployed SAS that...
Provided by SAS Institute
-
Case Studies
Leading Independent Media Production and Distribution Company Leverages .tv Domain Name as a Catalyst for New Business Initiative
Feb 2009
Entertainment Studios, Inc. produces and distributes television programs, as well as selling related advertising. The Los Angeles, California headquartered company is the largest independent...
Provided by VeriSign
-
Case Studies
Empresas Publicas de Medellín, E.S.P. Improves Annual Financial Projection Procedures
Aug 2009
Empresas Publicas de Medellin wanted to standardize financial information to facilitate the creation and consolidation of financial projections for all of the organization's public enterprises and...
Provided by Oracle
-
Case Studies
DVLA Speeds Drivers Through Vehicle Licensing Process With Help From IBM
Nov 2007
The Driver and Vehicle Licensing Agency (DVLA) is an executive agency of the UK Department for Transport employing 6,500 people and collecting £5 billion in annual revenues. DVLA wanted to deliver...
Provided by IBM
-
Case Studies
Barts and the London NHS Trust Lowers Procurement Costs to Become One of the Most Efficient NHS Trusts
Aug 2009
Barts and The London NHS Trust wanted to gain real-time view of spend commitment, increase purchase order accuracy, and automate complete procure-to-pay process and leverage multimillion pound...
Provided by Oracle
-
White Papers
Web Based Customer Service Examples Ranging From $10,000 to Over $1,000,000
Jan 2009
The Web offers the opportunity to change customer support from a cash drain to an active component of the development and sales process. The ability to increase sales, establish closer contact...
Provided by EnterpriseWizard
-
Webcasts
Finding Hidden Costs and Optimizing End-User Support
Jan 2009
Think the end-user support is cost effective? Companies at all levels of maturity in their Incident Resolution approach and with varying sourcing strategies have been shocked to learn that through...
Provided by Unisys
-
Case Studies
Hong Kong Institute of Education Cuts Internal Support Response Time From Seven to Two Days
Oct 2009
Established in 1994, the Hong Kong Institute of Education (HKIEd) is a leading provider of teacher education in Hong Kong. HKIEd is diversifying its mix of courses to allow students to acquire...
Provided by Oracle
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Case Studies
Mobile Telecom Saved 20 Percent With New, Robust, Reliable Sales System
Feb 2009
As the market grew more competitive, Vodafone realized that providing a best-in-class product would be only half the battle. To build lasting subscriber relationships and create customer loyalty,...
Provided by Hewlett-Packard (HP)
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White Papers
10 Sneaky Things a Spammer Will Do: Just When You Thought Your Inbox Was Safe?
Jul 2009
Spammers can make money with email spam. Most spammers are just sales people looking for an avenue to sell their products or services. Sending out email is cheap and believe it or not some people...
Provided by SonicWALL
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White Papers
Why Talent Walks Out the Door
Oct 2008
In the Civil Service, the standard retirement date is the end of the week following sixtieth birthday. Every Friday, therefore, hundreds now leave every Government Department, cheque in hand,...
Provided by SkillSoft
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White Papers
Opportunities in Adversity: Responding to the Crisis
Feb 2009
The economic news at the beginning of the New Year has made for grim reading. Headlines hype to attract attention and journalists simplify, but the collective media assessment of 2008 is clearly...
Provided by Ernst & Young
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White Papers
Anti-Money Laundering Advisory Services
Mar 2009
Governments and regulatory agencies have strict and unyielding expectations regarding the quality and completeness of Anti-Money Laundering (AML) programs within the financial services community....
Provided by Ernst & Young
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White Papers
Challenges and Solutions for Global Economic Sanctions Compliance
Feb 2009
Off late greater international pressure is being placed on financial institutions to block terrorist financing. As a result, sanctions compliance programs are being scrutinized by regulators like...
Provided by Ernst & Young
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White Papers
Serving the Hedge Fund Industry: Seasoned Professionals for a Time of Change
Aug 2009
Hedge funds are facing a time of unprecedented challenge and opportunity. With market uncertainty and tight credit markets, funds are closing in record numbers. Gates and lockups are more...
Provided by Ernst & Young
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White Papers
Business Advisory Services Finance Improvement
Aug 2009
Industry challenges have never been greater for chief financial officers (CFOs). The current market conditions and the pace of regulatory change have all pushed CFOs into a more active role....
Provided by Ernst & Young
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White Papers
Inside IFRS: The Opportunity for Energy IT
Oct 2009
Conversion to International Financial Reporting Standards (IFRS) will likely be the largest single change of accounting policies and procedures ever undertaken by US companies. The move to IFRS...
Provided by Ernst & Young
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White Papers
IT Must Play a Key Role in Adapting to IFRS
Jul 2009
In late November 2008, the Securities and Exchange Commission (SEC) released for comment its proposed roadmap of the steps required for conversion from US Generally Accepted Accounting Principles...
Provided by Ernst & Young
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White Papers
The Impact of New Communication Tools for Financial Services Firms
Sep 2009
Securities traders, banks, investment advisors and others in the financial services industry have long embraced new communication tools. Email, for example, and more recently instant messaging can...
Provided by Osterman Research
