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customer support services
(1072 results)-
Case Studies
Global Data Vaulting Delivers Disaster Recovery Services for as Little as 3 USD a Day With IBM Tivoli Software
Jan 2008
The challenge was to help clients decrease the time and cost of recovering from service outages and disasters. As a solution a fully-managed secure backup service based on IBM Tivoli Storage...
Provided by IBM
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Case Studies
Power Company Optimizes Technology, Increasing Efficiency While Reducing Costs
Apr 2008
Edesur, a distributor of electricity in Buenos Aires, Argentina, needed a strategic plan for upgrading its aging IT infrastructure. With 50 servers and 2,000 desktops, Edesur wanted the plan to be...
Provided by Microsoft Tips
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White Papers
Yankee Group: Software as a Service Dramatically Improves CRM Success
Feb 2008
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can...
Provided by Oracle
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Case Studies
Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes
Mar 2008
Based in southwest England, Eclipse was founded as a dial-up internet service provider in 1995, evolving to offer broadband services by 2001. Eclipse wanted to streamline billing and payments...
Provided by Oracle
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Case Studies
SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers
Mar 2008
SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and presented customer data and ensure the system is implemented without...
Provided by Oracle
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Case Studies
IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities
Mar 2008
Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing...
Provided by Oracle
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White Papers
The Top 9 Ways to Increase Your Customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your Customers
Sep 2007
Every company executive will raise their hand and say they believe having loyal customers is a key to business success. But what are executives really doing about it? Most will point to their...
Provided by Allegiance
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Case Studies
Radiotelevisione Italiana (RAI) Improves Customer Care and Business Insight With Integrated Data
Apr 2008
Radiotelevisione Italiana (RAI) holds an exclusive license for public radio and television broadcasting in Italy, with television, radio, satellite, and digital cable channels. Radiotelevisione...
Provided by Oracle
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Webcasts
Momentum Webcast: Technology Expertise to Help Enable a People-Ready Business (Level 100)
Apr 2008
Microsoft Services offers services in architecture and planning, technology consulting, and enterprise support to help to plan and implement new solutions. The presenter from Microsoft Services...
Provided by Microsoft Tips
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Webcasts
Health Plan Customer Experience: From Enraged to Engaged
May 2008
Let's face it; customer experience is a major problem for health plans. Consumer data from Forrester Research shows that members give their health plans very poor grades across every aspect of...
Provided by Microsoft Tips
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Webcasts
The Big Easy Office: Earning Partner Subsidy Funding From Microsoft With Qualifying Purchases
Apr 2008
The presenter of this webcast will explain how to earn a services subsidy to purchase additional services or products from a partner of one's own choice to enrich the solution. The presenter will...
Provided by Microsoft Tips
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Case Studies
Critical Patient Care and Rapid Client Growth Create Need for Intelligent Communications
Jan 2008
Swiss Medical Group(SMG) wanted to enhance customer contact quality and provide confidence-building support to patients in multiple facilities through updated communications throughout the SMG....
Provided by Avaya
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White Papers
Koch Industries, Inc.- Managing compliance training through e-learning
Oct 2011
With thousands of employees spread across hundreds of sites, delivering and tracking compliance training is extremely difficult. Koch Industries places huge emphasis on the health and safety of...
Provided by SkillSoft
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Whitepapers
How to Calculate the ROI of Remote Support
Aug 2007
Few companies today will approve new support technology purchases without first addressing the projected return on investment (ROI). In this SSPA Executive Insight, VP of research John Ragsdale...
Provided by Citrix Online
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Case Studies
Financial Institution Seeks IBM's Help in Examining the Impact of Customer Loyalty on Its Overall Performance
Jan 2008
When the client wanted to explore a possible correlation between customer loyalty and financial success, the financial services provider looked to IBM for assistance in delving into and analyzing...
Provided by IBM
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Case Studies
IBM Case Study: Mitsukoshi
Jan 2008
Founded in 1673, Mitsukoshi is the oldest and one of the most prestigious retail stores in Japan. To raise Internet sales and meet the requests of many older customers or those with visual...
Provided by IBM
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Case Studies
Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)
Jan 2008
Small companies often have the luxury of recognizing their customers by sight, and knowing their purchase preferences and service needs. Savvy business owners are able to meet these expectations -...
Provided by IBM
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Case Studies
Tough Problems Solved: Personal Shopping Assistant
Jan 2008
Although the grocer already had an existing loyalty card program, it wanted a more precise, cost-effective way to reach customers - not after they made their purchases, but during the...
Provided by IBM
-
Case Studies
An Asian Financial Services Powerhouse Looks to IBM for an Information Management Solution Designed to Help Enhance Customer Care and Track Business Trends and Opportunities
Jan 2008
Customer care is a major differentiator in the highly competitive banking industry, and with hundreds of branches and multiple customer communications formats, providing a quick response can be a...
Provided by IBM
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Case Studies
A Major Pacific Rim Online Gaming Enterprise Learns How to Optimize Its Resource Utilization to Lower Bandwidth Demand While Not Compromising Performance
Jan 2008
The online gaming enterprise operates a high volume Web site for publishing information and processing transactions. It needed to expand its IT resources to support those applications with an eye...
Provided by IBM
-
Case Studies
IBM Research Telecommunications Technology Advances Pave the Way Toward Improved Customer Management and Innovative Services
Jan 2008
As telecommunications service providers are driven to provide new offerings aimed at differentiating themselves in a market dominated by new players, lower margins and reduced ARPUs (Average...
Provided by IBM
-
Case Studies
A Major International Financial Services Institution Uses the Information Gleaned From IBM's Social Network Analysis Solution to Streamline Its IT Support and Infrastructure Operations
Jan 2008
The financial services institution's operational structure comprised three separate divisions each of which had different requirements in terms of IT hardware, software and support. Using a...
Provided by IBM
-
Case Studies
Identified Customer and Pricing Initiatives to Drive Growth and Drive Business Results
Jan 2008
A food wholesaler conducted a study to identify pricing, account management and revenue optimization strategies to improve profit and growth. This national food wholesaler wanted a thorough,...
Provided by IBM
-
Case Studies
NIBCO Realized Significant Inventory Asset Savings With Advanced Inventory Optimization Capabilities From IBM
Jan 2008
NIBCO wanted to improve its inventory target-setting process to better meet customer expectations and requirements. In addition, the company sought to streamline its manufacturing process and...
Provided by IBM
-
Case Studies
Optimizing Production Scheduling Helps POSCO to Meet New Customer Demands and Reduce Costs
Jan 2008
Customer demands for shorter fulfillment cycles were having a negative effect on profitability because of the higher production costs associated with increased surplus (partly used steel slabs)....
Provided by IBM
-
Case Studies
IBM Case Study: A Military Logistics Organization
Jan 2008
In the past, supply chain, maintenance, transportation and distribution processes employed by the government organization were plagued by paperwork. The client had been involved in a number of...
Provided by IBM
-
Case Studies
Through Innovative Supply Logistics Optimization, a Major Global Marine Transport Company Prepares to Weather Shifting Market Demand and Come Out on Top
Jan 2008
The client wanted to optimize its complex container shipping logistics to boost performance and meet growing customer demands. A global container logistics optimization strategy was developed by...
Provided by IBM
-
Case Studies
Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
Apr 2008
Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more...
Provided by Avaya
-
Case Studies
Mangocity Leads China's Online Travel Services Industry With Avaya Solutions
Apr 2008
The online tourism industry in China is extremely competitive, with many dominant and established players. As a new entrant in 2006, Mangocity's biggest challenge was to differentiate its travel...
Provided by Avaya
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Case Studies
Web Hosting Company Easily Deploys New Server Solution on a Multiplatform Network
May 2008
A German Web-hosting company, intergenia provides business and individual customers with Web space, as well as virtual and dedicated servers. As a market leader, intergenia wanted to offer its...
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM Online - The Norris Group Case Study
Apr 2008
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable...
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM Online - The Linc Group Case Study
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
Apr 2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated...
Provided by Microsoft
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Case Studies
UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support
Oct 2007
Leicestershire Health Informatics (LHIS) in the UK wanted to re-think its IT support strategy. It needed to meet existing Service Level Agreements (SLAs) for its 10,000 users faster, and more...
Provided by Dell
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Webcasts
Webcast: The online customer experience - make it exceptional - AMA
Oct 2011
Learn how to gain customer loyalty and competitive advantage by delivering engaging on-line experiences.
Provided by IBM
-
Whitepapers
Diskeeper 12: Ensuring Maximum Performance on Windows 7 Systems
Apr 2012
This white paper delivers the results of a series of tests that compare the performance of a third party tool, Diskeeper, to that of the native Windows 7 defragmentation utility in the areas of...
Provided by Condusiv Technologies
-
Whitepapers
Resilience services for business continuity and risk management
Oct 2011
The demand for continuous access to information and applications places increasing pressure on organizations to have an optimal business resilience program. This data sheet discusses how IBM can...
Provided by IBM
-
Case Studies
TCS Aids Siebel 7.8 Upgradation to Improve Customer Experience in XO Communications
Aug 2011
With the battle for market share intensifying between Incumbent Local Exchange Carriers (ILECS), and Competitive Local Exchange Carriers (CLECs) in the US, Telecommunications service providers...
Provided by Tata Consultancy Services
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White Papers
Customer Service Data Sheet
Jan 2010
Explore how Microsoft Dynamics® CRM business software arms your customer service professionals with a customer service and support solution that combines the power of productivity with ease of...
Provided by Microsoft Dynamics
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White Papers
A Profitable Approach to Managing Complaints
Feb 2008
The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many...
Provided by CDC Software
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White Papers
Maximizing Value to Corporate Customers a Web-Based Cash Management Approach
Jan 2009
Cash management is perhaps the most important function of a corporate treasurer. Sophisticated services are offered by banks to address the needs of the corporate treasurer, centered on the...
Provided by Infosys Technologies
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White Papers
The ASEAN Retail Banking Agenda
Jan 2009
Banks need to align and integrate processes across channels and the various entities of the entire organization, while leveraging IT to deliver a customer-centric experience. The customer-centric...
Provided by Infosys Technologies
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White Papers
Championing the Customer Cause at the Bank
Jan 2009
Customer management at banks is here to stay. So are customer strategies and strategies to manage shifting demographics. While banks have woken up to the fact that there is enough empirical...
Provided by Infosys Technologies
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White Papers
Team Performance Visualisation: Get Your Front Line to Take More Initiative
Jul 2008
This brief paper is directed toward managers frustrated by the fact that their customer-facing people are constantly referring problems back up the line and/or customer complaints are on the rise,...
Provided by deCONSTANTIN & Associates
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Case Studies
Russian Broker Closes Five Times as Many Deals, Improves Market Share With CRM Tool
Mar 2009
Fosborn Home, the first and largest credit brokerage in the Russian Federation, is rapidly expanding its market share with new customers, additional partners, and offices in regional cities...
Provided by Microsoft
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Case Studies
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
Mar 2009
Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...
Provided by Microsoft
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Case Studies
Manufacturer Strengthens Customer Relationships and Saves U.S.$30,000 a Year
Mar 2009
Tower Semiconductor employees held customer and sales information in disparate systems, making it difficult to monitor projects and measure market demand. Working with Microsoft Gold Certified...
Provided by Microsoft
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Case Studies
Logistics ISV Gains Agility in Supply Chain Industry With Support Service
Jun 2008
Like Vera Bradley, many Manhattan Associates customers operate in highly competitive market segments, facing constant pressure to improve their logistics processes and reduce their supply and...
Provided by Microsoft
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Case Studies
Banque de France Deploys Customer Services Solution to Improve Accounting and Purchasing
Apr 2009
Banque de France wanted to provide ability to host a high-performance, highly available data warehouse for all European central banks and eliminate rising technical risks due to old software...
Provided by Oracle
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Case Studies
European Financial Management and Marketing Association Deploys Customized, Web-Based CRM
Apr 2009
The European Financial Management and Marketing Association (EFMA) wanted to optimize management of institutional records for 22,000 members and 120,000 associates to better understand...
Provided by Oracle
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Case Studies
Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
Apr 2009
Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer...
Provided by Oracle
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Case Studies
Loomis Gains Real-Time Visibility Into Customer Data, From Sales Through Fulfillment, to Customer Service
Apr 2009
Loomis wanted to reduce response times and provide customers with real-time information about Loomis' cash logistics services, including secure transport, cash and check processing, and smart...
Provided by Oracle
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Case Studies
Sangfei Communications Achieves Accuracy, Efficiency, and Customer Satisfaction Goals
Mar 2009
The agreement with Philips, in addition to a growing original equipment manufacturing business, prompted Sangfei Communications to review its product lifecycle management processes to see if there...
Provided by Oracle
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Case Studies
Mercury Travels Reduces Transaction Costs by 70%, Serves Twice the Number of Customers
Mar 2009
Traditionally a provider of corporate travel and inbound travel services, Mercury Travels has expanded its business since 2007 to become a one-stop travel shop. The company now has a comprehensive...
Provided by Oracle
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Case Studies
Policia Nacional de Colombia Systematizes Information to Improve Visibility and Citizen Service
Mar 2009
Policia Nacional de Colombia wanted to implement an integrated IT infrastructure to provide quick access, visibility, and information transfer throughout the organization and develop customized...
Provided by Oracle
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Case Studies
Hitachi Electronics Services Cuts IT Expenditure by US$16 Million
Mar 2009
Hitachi Electronics Services Co. wanted to strengthen field service management and provide integrated client support and replace disparate IT infrastructure with a single platform. The challenge...
Provided by Oracle
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Case Studies
Masterlease Strengthens Customer Relationship Management Capabilities to Enhance Selling Power
Mar 2009
Masterlease N.V. wanted to deploy a customer relationship management solution that enables a unified customer view across the entire organization and allows the flexibility to meet regulatory...
Provided by Oracle
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Case Studies
Johns Hopkins University APL Lowers Total Cost of Ownership With Innovative Support
Mar 2009
Johns Hopkins University APL wanted to enable APL's core team of eight systems administrators to efficiently support more than 80 developers and 5,000 end-users of Oracle technology - all of whom...
Provided by Oracle
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Case Studies
IOOF Identifies and Enhances Services to High Value Advisors
Mar 2009
IOOF wanted to provide contact and relationship management for more than 5,000 financial advisers and more than 240,000 clients and obtain a holistic view of customer interactions across all...
Provided by Oracle
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Case Studies
Castilla y Leon Regional Government Streamlines and Improves Processes for Housing Services Distribution
Mar 2009
The Castilla y Leon Regional Government wanted to increase the number and quality of housing services available and standardize services provided by 12 information offices spread across the...
Provided by Oracle
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Case Studies
Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
Mar 2009
Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The...
Provided by Oracle
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Case Studies
Trust Forwarding Increases Revenue by 7% Through Integrated Customer Relationship Management
Mar 2009
Trust Forwarding wanted to provide systematic processing of customer data and sales work to create a overview of possibilities and opportunities and analyze the potential of individual customers...
Provided by Oracle
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Case Studies
Web Base Customer Portal Built on Microsoft .Net 3.5 Platform, Helps Insurance Industry Giant With Customer Retention and Brand Management
Sep 2008
The Client is a leading financial conglomerate, offering complete financial solutions that encompass every sphere of life. To remain one of the fastest growing insurance companies, despite...
Provided by Fulcrum Logic
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Case Studies
Wireless Woes: A Leading Wireless Hardware Provider Relies on Inforonics to Keep End-Users Connected
Jan 2009
A leading manufacturer of access points and concentrators was growing sales rapidly with a limited staff of engineers. End-user technical support was delivered by the internal engineering...
Provided by Inforonics
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Case Studies
CenterStone Software Case Study: Facilities Management On-Demand Provider Turns to Inforonics for Technical Support Help
Jan 2009
CenterStone has experienced significant growth in the number of corporate clients with global operations using its on-demand solutions. In response, CenterStone found a need to expand its...
Provided by Inforonics
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Case Studies
Masters the Four "R"s of Effective Complaint Management
Feb 2009
Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector...
Provided by CDC Software
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Case Studies
Travelsphere Streamlines Customer Feedback Handling With CDC Respond
Feb 2008
Travelsphere is a privately owned, direct sell tour operator. The company specializes in escorted tours offering everything from a Paris weekend to a 30- day round-the-world extravaganza. As the...
Provided by CDC Software
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Case Studies
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
Jan 2009
As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor...
Provided by CDC Software
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Case Studies
CDC Respond Software Backs Office of Managed Care
Jan 2009
The Office of Managed Care Ombudsman (OMCO) helps Connecticut consumers who have health insurance provided by a Managed Care Organization (MCO). The office was created to promote and protect the...
Provided by CDC Software
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Case Studies
Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management
Feb 2008
Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. At launch, Egg received a high volume of...
Provided by CDC Software
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Case Studies
CDC Respond Boosts Customer Service Levels at British Airways Holidays
Feb 2008
British Airways Holidays (BAH) is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways...
Provided by CDC Software
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Case Studies
Bradford & Bingley Drives Continuous Improvement With CDC Respond
Jan 2008
Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford...
Provided by CDC Software
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Case Studies
CDC Software Case Study: Barclays
Feb 2008
Barclays is a UK-based financial services group, with a large international presence in Europe, the U.S., Africa, and Asia. Barclays required a new system to help it manage complaints and feedback...
Provided by CDC Software
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Case Studies
Utopia Image: A Case Study in Customer Relationship
Jan 2009
A Canadian Telecommunications company wanted to implement a process that would provide a better understanding and control of the customer relationship elements that needed improvement. This...
Provided by Utopia Image
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White Papers
Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
Apr 2009
In a challenging economic climate, customer loyalty separates the winners from the losers. As a result, businesses should demand more from the system that greets every customer call: the...
Provided by Tellme Networks
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White Papers
Smarter Spending: A framework for evaluating the True Cost of Ownership of an IVR solution
Nov 2008
Want to deliver a superior caller experience while lowering costs? Businesses looking to upgrade their Interactive Voice Response (IVR) system face investments in a number of areas. When...
Provided by Tellme Networks
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Case Studies
Warehousing, Order Fulfillment Solution Brightens Holiday for Leading Toy Retailer
Feb 2008
One of the nation's leading toy retailers generates as much as 50 percent of its sales in the fourth quarter alone, and a growing percentage of that business is being done online. When the...
Provided by EXEL
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Case Studies
Steamlining Warehouse Operations Was a Calculated Success for Leading Technology Company
Apr 2008
Everyone knows the distribution challenges during the holiday rush. Product availability at this time of the year can mean the difference between record sales and dismal profits for a company. But...
Provided by EXEL
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Case Studies
Supply Chain Efficiency Now Part of the Program for Leading Computer Manufacturer
Apr 2008
For one top computer manufacturer, explosive growth led to an increasing need for supply chain support and performance. It was a constant challenge to keep costs and cycle times down while meeting...
Provided by EXEL
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Case Studies
Tough Problems Solved: Personal Shopping Assistant
Jan 2008
Although the grocer already had an existing loyalty card program, it wanted a more precise, cost-effective way to reach customers - not after they made their purchases, but during the...
Provided by IBM
-
Case Studies
An Asian Financial Services Powerhouse Looks to IBM for an Information Management Solution Designed to Help Enhance Customer Care and Track Business Trends and Opportunities
Jan 2008
Customer care is a major differentiator in the highly competitive banking industry, and with hundreds of branches and multiple customer communications formats, providing a quick response can be a...
Provided by IBM
-
Case Studies
A Major Pacific Rim Online Gaming Enterprise Learns How to Optimize Its Resource Utilization to Lower Bandwidth Demand While Not Compromising Performance
Jan 2008
The online gaming enterprise operates a high volume Web site for publishing information and processing transactions. It needed to expand its IT resources to support those applications with an eye...
Provided by IBM
-
Case Studies
IBM Research Telecommunications Technology Advances Pave the Way Toward Improved Customer Management and Innovative Services
Jan 2008
As telecommunications service providers are driven to provide new offerings aimed at differentiating themselves in a market dominated by new players, lower margins and reduced ARPUs (Average...
Provided by IBM
-
Case Studies
A Major International Financial Services Institution Uses the Information Gleaned From IBM's Social Network Analysis Solution to Streamline Its IT Support and Infrastructure Operations
Jan 2008
The financial services institution's operational structure comprised three separate divisions each of which had different requirements in terms of IT hardware, software and support. Using a...
Provided by IBM
-
Case Studies
Identified Customer and Pricing Initiatives to Drive Growth and Drive Business Results
Jan 2008
A food wholesaler conducted a study to identify pricing, account management and revenue optimization strategies to improve profit and growth. This national food wholesaler wanted a thorough,...
Provided by IBM
-
Case Studies
NIBCO Realized Significant Inventory Asset Savings With Advanced Inventory Optimization Capabilities From IBM
Jan 2008
NIBCO wanted to improve its inventory target-setting process to better meet customer expectations and requirements. In addition, the company sought to streamline its manufacturing process and...
Provided by IBM
-
Case Studies
Optimizing Production Scheduling Helps POSCO to Meet New Customer Demands and Reduce Costs
Jan 2008
Customer demands for shorter fulfillment cycles were having a negative effect on profitability because of the higher production costs associated with increased surplus (partly used steel slabs)....
Provided by IBM
-
Case Studies
IBM Case Study: A Military Logistics Organization
Jan 2008
In the past, supply chain, maintenance, transportation and distribution processes employed by the government organization were plagued by paperwork. The client had been involved in a number of...
Provided by IBM
-
Case Studies
Through Innovative Supply Logistics Optimization, a Major Global Marine Transport Company Prepares to Weather Shifting Market Demand and Come Out on Top
Jan 2008
The client wanted to optimize its complex container shipping logistics to boost performance and meet growing customer demands. A global container logistics optimization strategy was developed by...
Provided by IBM
-
Case Studies
Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
Apr 2008
Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more...
Provided by Avaya
-
Case Studies
Mangocity Leads China's Online Travel Services Industry With Avaya Solutions
Apr 2008
The online tourism industry in China is extremely competitive, with many dominant and established players. As a new entrant in 2006, Mangocity's biggest challenge was to differentiate its travel...
Provided by Avaya
-
Case Studies
Web Hosting Company Easily Deploys New Server Solution on a Multiplatform Network
May 2008
A German Web-hosting company, intergenia provides business and individual customers with Web space, as well as virtual and dedicated servers. As a market leader, intergenia wanted to offer its...
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM Online - The Norris Group Case Study
Apr 2008
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable...
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM Online - The Linc Group Case Study
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
Apr 2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated...
Provided by Microsoft
-
Case Studies
UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support
Oct 2007
Leicestershire Health Informatics (LHIS) in the UK wanted to re-think its IT support strategy. It needed to meet existing Service Level Agreements (SLAs) for its 10,000 users faster, and more...
Provided by Dell
-
White Papers
Enable Mobile Users to Accelerate Competitive Advantage
Oct 2011
The rapid proliferation of mobile devices in the workforce creates numerous challenges for organizations. Employees expect to use their consumer devices in the workplace. They rely on access to...
Provided by Cisco Systems, Inc.
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Presentations
Enable Mobile Productivity
Oct 2011
The rapid proliferation of mobile devices in the workforce creates numerous challenges for organizations. Employees expect to use their consumer devices in the workplace. They rely on access to...
Provided by Cisco Systems, Inc.
-
Webcasts
Webcast: The online customer experience - make it exceptional - AMA
Oct 2011
Learn how to gain customer loyalty and competitive advantage by delivering engaging on-line experiences.
Provided by IBM
-
Whitepapers
Diskeeper 12: Ensuring Maximum Performance on Windows 7 Systems
Apr 2012
This white paper delivers the results of a series of tests that compare the performance of a third party tool, Diskeeper, to that of the native Windows 7 defragmentation utility in the areas of...
Provided by Condusiv Technologies
-
Whitepapers
Resilience services for business continuity and risk management
Oct 2011
The demand for continuous access to information and applications places increasing pressure on organizations to have an optimal business resilience program. This data sheet discusses how IBM can...
Provided by IBM
-
Whitepapers
Cloud Benefits 101 - What's In It for You
Oct 2011
In 1997, businesses were excited about the Internet's potential, but worried about security, privacy, etc. In 2011, Cloud computing has emerged as the next transformational technology wave. Learn...
Provided by SAP
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Case Studies
TCS Aids Siebel 7.8 Upgradation to Improve Customer Experience in XO Communications
Aug 2011
With the battle for market share intensifying between Incumbent Local Exchange Carriers (ILECS), and Competitive Local Exchange Carriers (CLECs) in the US, Telecommunications service providers...
Provided by Tata Consultancy Services
-
White Papers
Customer Service Data Sheet
Jan 2010
Explore how Microsoft Dynamics® CRM business software arms your customer service professionals with a customer service and support solution that combines the power of productivity with ease of...
Provided by Microsoft Dynamics
-
White Papers
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM
Jan 2009
Learn how independent analysis shows that Microsoft Dynamics CRM drives substantial productivity and service level upgrades for local governments. In order to clearly understand how local...
Provided by Microsoft Dynamics
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White Papers
Microsoft Dynamics® CRM and Social Networking: Engaging the Social Customer
Jul 2009
Whitepaper: CRM and Social Networking: Engaging the Social Customer As the power of Social Networking continues to grow, it's never more important to understand exactly what it has become. From...
Provided by Microsoft Dynamics
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Case Studies
State Agency Invests in Technology to Manage Increased Calls
May 2010
The Oregon Employment Department (OED) is an active partner in the development of the state's workforce development system. OED has an automated message that is played for every incoming call,...
Provided by Cisco Systems
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Whitepapers
Elevate the quality and effectiveness of patient care - HP Converged Medical Infrastructure, together with GE Healthcare
Oct 2011
Use of GE Healthcare Systems and HP's Converged Medical Infrastructure to improve access to information, to reduce costs and provide better patient outcomes. Co-Sponsored by:
Provided by Hewlett-Packard (HP)
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Webcasts
July 10th: Just MASH Marketing: The Customer Reference Mashup
Jul 2008
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at...
Provided by Serena Software
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Case Studies
Gamania and Dell Team Up to Achieve Online Gaming Excellence
Apr 2008
Gamania wanted a stable server room environment to support peak loads of up to 300,000 online gamers. In addition, the company needed to ensure that its cooling and power infrastructure was...
Provided by Dell
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Case Studies
Dell Case Study: Safety-Kleen
Jan 2008
As one of the leading oil-recycling, parts-cleaning, and industrial waste management services companies in North America, Safety-Kleen counts 436 of the Fortune 500 companies among its clients....
Provided by Dell
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Case Studies
Know IT Improves Overall Service Level to Customers With Business Intelligence Solution
May 2008
Know IT AB is an IT consulting company which specializes in developing its customers' business and operations by contributing with strategic advice, systems development, and management. Know IT...
Provided by Oracle
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Case Studies
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs
May 2008
Lesite.tv wanted to provide a multi-channel, easy-to-use Customer Relationship Management (CRM) system that can be deployed rapidly and optimize customer knowledge over the various life-cycle...
Provided by Oracle
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Case Studies
Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base
May 2008
Promero, Inc. wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center offering that helps...
Provided by Oracle
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Case Studies
Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing
May 2008
Helsingin Sanomat wanted to establish a single, company-wide system for managing hundreds of thousands of advertisements and more than 30,000 advertising customers a year and enhance customer...
Provided by Oracle
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Case Studies
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
Apr 2008
Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program. eBucks wanted to build in-house contact center to provide the flexibility and responsiveness that...
Provided by Oracle
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Case Studies
GrantStream - Dell's Reliable, Scalable, High-Quality Solutions Help Set This Provider of Grant Management Technology Apart From the Competition
Jan 2008
GrantStream wanted to provide a corporate community investment solution to major corporations that eliminates labour-intensive processes and improves data management and financial controls....
Provided by Dell
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Case Studies
Telecommunications Firm Increases Responsiveness, Tops Customer Services Poll
May 2008
Vodafone Iceland's commitment to customer service prompted the organisation to review its disparate Customer Relationship Management (CRM) architecture. As many as 18 back-office and 14...
Provided by Microsoft
