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customer support services
(1072 results)-
Webcasts
July 10th: Just MASH Marketing: The Customer Reference Mashup
Jul 2008
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at...
Provided by Serena Software
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Case Studies
Gamania and Dell Team Up to Achieve Online Gaming Excellence
Apr 2008
Gamania wanted a stable server room environment to support peak loads of up to 300,000 online gamers. In addition, the company needed to ensure that its cooling and power infrastructure was...
Provided by Dell
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Case Studies
Dell Case Study: Safety-Kleen
Jan 2008
As one of the leading oil-recycling, parts-cleaning, and industrial waste management services companies in North America, Safety-Kleen counts 436 of the Fortune 500 companies among its clients....
Provided by Dell
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Case Studies
Know IT Improves Overall Service Level to Customers With Business Intelligence Solution
May 2008
Know IT AB is an IT consulting company which specializes in developing its customers' business and operations by contributing with strategic advice, systems development, and management. Know IT...
Provided by Oracle
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Case Studies
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs
May 2008
Lesite.tv wanted to provide a multi-channel, easy-to-use Customer Relationship Management (CRM) system that can be deployed rapidly and optimize customer knowledge over the various life-cycle...
Provided by Oracle
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Case Studies
Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base
May 2008
Promero, Inc. wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center offering that helps...
Provided by Oracle
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Case Studies
Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing
May 2008
Helsingin Sanomat wanted to establish a single, company-wide system for managing hundreds of thousands of advertisements and more than 30,000 advertising customers a year and enhance customer...
Provided by Oracle
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Case Studies
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
Apr 2008
Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program. eBucks wanted to build in-house contact center to provide the flexibility and responsiveness that...
Provided by Oracle
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Case Studies
GrantStream - Dell's Reliable, Scalable, High-Quality Solutions Help Set This Provider of Grant Management Technology Apart From the Competition
Jan 2008
GrantStream wanted to provide a corporate community investment solution to major corporations that eliminates labour-intensive processes and improves data management and financial controls....
Provided by Dell
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Case Studies
Telecommunications Firm Increases Responsiveness, Tops Customer Services Poll
May 2008
Vodafone Iceland's commitment to customer service prompted the organisation to review its disparate Customer Relationship Management (CRM) architecture. As many as 18 back-office and 14...
Provided by Microsoft
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Case Studies
ProCurve Networking by HP Connects Sales Teams for Greater Efficiency
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
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Case Studies
Russian Business Network Strengthens Customer Relationships With Management
Apr 2008
The American Chamber of Commerce (AmCham) in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best...
Provided by Microsoft
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Case Studies
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
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Case Studies
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
Apr 2008
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company...
Provided by Microsoft
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Case Studies
Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
Apr 2008
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary...
Provided by Microsoft
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Case Studies
Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
Apr 2008
For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the...
Provided by Microsoft
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Case Studies
Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage
Apr 2008
As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also network to...
Provided by Microsoft
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Case Studies
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
Apr 2008
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created a unique challenge: collaboration...
Provided by Microsoft
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Case Studies
Using BPM to Drive the Growth of a New Company
Mar 2008
Tkonecta (TKTA) is a new, rapidly expanding telecommunications company that provides cable, Internet and telephone services across Mexico. Tkonecta needed to establish itself in the market by...
Provided by BEA Systems
-
Case Studies
Meritage Homes Builds Better Customer Information Into Its Business
Nov 2011
Meritage Homes Corporation aims to integrate its green philosophy in other parts of the business, including sourcing sustainable materials and designing landscapes with low water requirements....
Provided by IBM
-
Case Studies
Developing a Companywide Talent Management System to Deliver, Track, and Analyze the Progress of Online Learning
Mar 2011
Capitec Bank business Challenges is to manage rapid growth without jeopardizing unparalleled customer service, comply with new legislation on lending policies, track learning activities across...
Provided by SumTotal Systems
-
Webcasts
Toromont Industries CIO: Technology-Led Innovation
Nov 2010
In this webcast, the presenter has faced, like all CIOs, years of cutbacks, but now all of the deferred work needs to be done in a short amount of time. His team's value has been very apparent as...
Provided by UBM TechWeb
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White Papers
CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition
Dec 2011
With today's challenges of the global economy and the onslaught of technologies that give consumers more information and power than ever before, it's never been more critical to business survival...
Provided by Adobe Systems
-
White Papers
Adobe's Approach to Customer Experience Management
Dec 2011
The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue gains from improved customer experiences can range from $46M to $1.7B,...
Provided by Adobe Systems
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Case Studies
Enabling Bentley Telecom to Provide True IPsec VPNs to Satellite Connections Throughout the Middle East
Mar 2008
Bentley Telecom are a leading provider of satellite solutions for home users, small business and corporate business networks. With security increasingly important for many Middle East customers,...
Provided by UDcast
-
Case Studies
Building a Customer-Centric Marketable Universe
Mar 2008
Microsoft is a worldwide leader in software, services and solutions that help people and businesses realise their full potential. An organisation globally recognised for excellence in strategic...
Provided by Acxiom
-
Case Studies
WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running
Nov 2007
Founded in 1975, the CBORD Group, Inc. is an international provider of technology solutions that manage auxiliary operations for a wide variety of industries including colleges and universities...
Provided by WebEx Communications
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Resource Center
Resource Pack: Taking Another Look at CRM
Jul 2008
If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white...
Provided by TechRepublic
-
Downloads
Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Jul 2008
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their desks. But why not save...
Provided by NTRglobal
-
White Papers
Redefining the Customer Experience
May 2008
People begin by searching online for cameras noting the benefits of certain makes, models, features and prices. They follow up with a shortlist of cameras that they want to touch, feel and see....
Provided by Jupitermedia
-
White Papers
Customer Services for Dell Equallogic: Ensuring Your Success
Jan 2008
Data is a strategic asset that supports their company's performance and profitability. The solution and company one selects to store that data is a critical investment. When people choose Dell...
Provided by Dell EqualLogic
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Case Studies
RedPrairie's Warehouse Management/HF Improves Productivity and Efficiency at Furniture Retailer's Distribution Center
May 2008
Of late, El Dorado had more than $115 million in sales and moved 440,000 pieces of furniture through its distribution center. With so much merchandise on the move, the company's existing warehouse...
Provided by RedPrairie
-
Case Studies
RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery
Jul 2008
United Sugars Corporation is the largest marketer of beet sugar and second largest overall marketer of sugar in the United States. The company needed a transportation system to help it manage...
Provided by RedPrairie
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Case Studies
RedPrairie Case Study: Merck Sharp & Dohme
Aug 2007
As a global, research-driven pharmaceutical organisation, Merck Sharp & Dohme MSD discovers, develops, manufactures and distributes a broad range of human health products in most major markets....
Provided by RedPrairie
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Case Studies
Foster's EMEA Supports Virtual Infrastructure With Equallogic
Jan 2008
Learn how Dell EqualLogic customer Foster's learned to support mobile workers from a central IT headquarter in London, UK and manage rapidly growing storage resources with a small IT team.
Provided by Dell EqualLogic
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White Papers
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
Jan 2012
Across industries, those responsible for customer support are charged with lowering costs and improving customer loyalty. But often these goals are seen as diametrically opposed. Whether it's...
Provided by Oracle
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Webcasts
Microsoft Dynamics Webcast: Take Relationship Management to a New Level With Microsoft Dynamics CRM (Level 100)
Jun 2008
Join Microsoft Dynamics® CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these...
Provided by Microsoft
-
Case Studies
Cognos Case Study: Miami-Dade County Public Schools
Oct 2007
Miami-Dade County Public Schools (M-DCPS) is the fourth-largest school district in the U.S. M-DCPS is committed to providing educational excellence for all by providing the highest quality...
Provided by Cognos
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Whitepapers
Kettle Foods reduces reporting cycle from eight weeks to just three
Jan 2012
An antiquated reporting system and lack of data insight can stop growth in even a strong company. Read the white paper to learn how: Kettle Foods used Inca Software, a Logicalis Company, and IBM...
Provided by IBM
-
White Papers
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle PeopleSoft Help Desk
Sep 2007
Integration and alignment of IT and business goals is one of the key issues facing senior business and IT managers today. By facilitating communication through standardized processes, the ITIL...
Provided by Oracle
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Whitepapers
Defining the Great Customer Experience
Jan 2009
Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your...
Provided by Citrix Online
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Whitepapers
Streamline Your Business with Innovative Tools
Feb 2009
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent;...
Provided by Citrix Online
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Case Studies
Collaboration and Automation Boost Efficiency Across South Lanarkshire Council
Feb 2009
Every council throughout the United Kingdom is charged with reducing spending and making efficiency improvements of 2.5% year-over-year. Councils have to make these savings across every department...
Provided by Oracle
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Case Studies
Barclays Global Investors Accelerates Database Deployments to Support Critical Trading Applications
Feb 2009
Barclays Global Investors wanted to implement a scalable IT infrastructure to support the company's core business - investment and asset management research and analysis and provide advanced...
Provided by Oracle
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Case Studies
Finance Industry Uses CRM to Manage Customers
Jan 2009
Company Z, is a private investment banking firm that serves as an investor, underwriter and broker to some of the biggest names in the entertainment, technology and information industries. Company...
Provided by Network Infrastructure Technologies
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Case Studies
InterPark Improves Safety and Accessibility With D-Link Wireless Access Points and Honeywell Customer Service and Revenue Management Solution
Apr 2008
InterPark was installing equipment in a garage near a hospital. They needed to enable parking attendants to roam around parking facilities with wireless Personal Digital Assistant (PDA) devices...
Provided by D-Link
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White Papers
E-Mail: Operation Retention - How to Keep Your e-Mail Housefiles Healthy
Jan 2009
As a marketer, people work hard every day to grow their e-mail list. They run promotions, solicit Web registrations, fight battles with other departments and basically do anything they can think...
Provided by North American Publishing Company
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White Papers
Fresh Ideas in Flash
Jan 2009
Blend of creative inspiration and individual approach to each customer compile professionalism peculiar to QArea design team Time4Design. Time4Design is the design department providing a complete...
Provided by QArea
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Webcasts
Accelerated Engagement for Microsoft Online Services Partner Webcast Series
Mar 2009
This webcast provides ongoing Accelerated Engagement program updates including service updates, marketing planning and more.
Provided by Microsoft
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Case Studies
Integrated Supply Chain for a Leader in the Building Products Industry
Nov 2007
USG Corporation (USG), inventor of Sheetrock, the world's number one brand of wallboard, is the largest manufacturer of gypsum products in North America. USG prides itself on producing the...
Provided by BearingPoint
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Case Studies
Enhancing Services to Taxpayers and Citizens in Need
Jan 2009
Minnesota residents who lose their jobs because of downsizing or other reasons beyond their control turned to the state's Unemployment Insurance (UI) Program for help. Administered by the...
Provided by BearingPoint
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White Papers
Winning Markets - How Customer Communications Management Drives Competitive Advantage
Oct 2008
Every order received from the customer gives a greater level of knowledge about that customer, it enables to further enhance the offers, perhaps with the advent of data modeling and advanced data...
Provided by Customer Communications Management Community
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Case Studies
Datacraft Readies Philippines Top Call Center for Capacity Expansion
Jun 2008
The contact center industry is a highly competitive business. Set up in 1996, the Philippines-based Advanced Contact Solutions (ACS) is amongst the country's top providers of quality contact...
Provided by Dimension Data
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White Papers
Datacraft Leverages Microsoft Connected Services Framework to Help Telecom Service Providers Attract and Retain Customers
Dec 2007
To attract and retain customers, mobile and fixed-line network operators must be able to deliver the very latest, most exciting voice and data services over a range of devices, if they wish to...
Provided by Dimension Data
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White Papers
Taming the Contact Centre Dragon, One Seat at a Time
Dec 2008
India and China currently represent over one third of the world's population. Traditionally, India has been perceived as an underdeveloped nation, yet all market projections indicate that its...
Provided by Dimension Data
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Case Studies
AppLabs Case Study: VocaLink
Apr 2008
VocaLink pioneered electronic payments four decades ago and has been a driving force in electronic transactions ever since. In October 2005, the contract to provide the central infrastructure for...
Provided by AppLabs
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Case Studies
AppLabs Case Study: University of San Francisco
Sep 2008
In order to support its vision, The University of San Francisco (USF) articulated a strategic priority of deploying technology solutions to enhance learning and improve service. The University...
Provided by AppLabs
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Case Studies
AppLabs Case Study: Turquoise
Oct 2008
The Turquoise Multilateral Trading Facility (MTF) provides electronic execution services to buyers and sellers of pan-European equities. Turquoise wanted to create a venue with more flexibility,...
Provided by AppLabs
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Case Studies
AppLabs Case Study: Royal Mail Group
Apr 2008
Royal Mail Group Ltd is the parent company of Royal Mail, Parcelforce Worldwide and Post Office Ltd. As more and more consumers use the internet for purchasing, research and customer service,...
Provided by AppLabs
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Case Studies
AppLabs Case Study: Primavera
Aug 2008
Primavera Systems, Inc. is the world's leading provider of project, program and portfolio management software solutions. The speed and efficiency of the Agile Development process created a major...
Provided by AppLabs
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Case Studies
AppLabs Case Study: Polycom
Sep 2008
Polycom began certifying their SpectraLink Wireless Telephones three and a half years ago in a move to ensure they functioned well with industry-leading, enterprise-grade Wi-Fi access points....
Provided by AppLabs
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Case Studies
AppLabs Case Study: Carillion
Dec 2007
Carillion plc is one of the UK's leading building, infrastructure and business services companies and employs over 50,000 people. One of Carillion's major clients is a large UK insurance company...
Provided by AppLabs
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Case Studies
AppLabs Case Study: Blackboard
Jan 2008
Blackboard Inc. (NASDAQ: BBBB) is a leading provider of enterprise software applications and related services to the education industry. In 2003, as Blackboard's business was burgeoning, the...
Provided by AppLabs
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White Papers
Next-Gen Loyalty & Procurement System Helps ABS Ramp Up Customer Satisfaction
Sep 2008
Argos Business Solutions (ABS), the business division of the GBP 5.9 billion Home Retail Group, helps businesses grow customer loyalty and improve employee morale through rewards programmes. Home...
Provided by Infosys Technologies
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Case Studies
eGrabber Case Study: Chief Manufacturing Inc.
Jan 2009
Chief Manufacturing Inc. is an industry leader in manufacturing total support solutions for presentation systems with sales offices and distribution centers across the world. The company always...
Provided by eGrabber
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White Papers
Support and Service Overview
Feb 2008
InterCall Video Conferencing provides effective face-to-face communication while reducing the time and expense associated with business travel. InterCall is committed to providing industry leading...
Provided by InterCall
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White Papers
Diagnose and Solve Customer Problems Faster With Remote Access Support
Apr 2008
In competitive business environment, providing high-quality customer support is not just a requirement, it can be a powerful competitive advantage. Budget and resource pressures make funding a...
Provided by InterCall
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White Papers
Helping Contact Center Agents Improve First Contact Resolution
May 2008
While there is broad recognition of the value of tracking and managing first contact resolution, a substantial proportion of today's contact centers do not attempt to measure it. This is...
Provided by PELORUS Group
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White Papers
Outsourcing Guide for Small to Medium-Size Enterprise
Dec 2007
How can Small to Medium size business provide large enterprise scale services on a mid-size budget? Offshore Outsourcing seems to be the best solution; offering superior services and technology...
Provided by Softweb Solutions
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Case Studies
Switching From Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model
Jul 2008
To support its shift to a global enterprise model, real estate giant Jones Lang LaSalle recently began to unify its approach to customer relationship management at the enterprise level. The...
Provided by Microsoft
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Case Studies
Leading Auto Repair Services Provider Boosts Efficiency With Easy-to-Use CRM Solution
Jul 2008
Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. Based in Las Vegas, Nevada, the company maintains a...
Provided by Microsoft
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Case Studies
Sports Franchise Scores a Win With Customer Relationship Management System
Jul 2008
Phoenix, Arizona may be one of the most competitive sports and entertainment areas in the United States. In addition to the Phoenix Suns of the NBA, Phoenix is host to teams from the NFL, NHL, and...
Provided by Microsoft
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Case Studies
Data Reduction Systems: Easy-to-Use CRM System Spurs Employee Data Tracking, Improves Information Accuracy
Aug 2008
New Jersey-based Data Reduction Systems provides data storage archival and retrieval solutions to businesses, including support for server-based business operations such as accounting and...
Provided by Microsoft
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Case Studies
Healthcare Accreditation Agency Triples Sales With Customer Relationship Solution
Sep 2008
COLA is a physician-directed, nonprofit agency whose mission is to help clinical laboratories comply with federal regulations through a program of education, consulting, and accreditation. Once...
Provided by Microsoft
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Case Studies
Consultant Improves Customer Satisfaction With Service and Support Plans
Oct 2008
I.B.I.S., based in Atlanta, Georgia, is a Microsoft Gold Certified Partner that specializes in solutions based on Microsoft Dynamics GP and Microsoft Dynamics CRM. The company's goals are to...
Provided by Microsoft
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Case Studies
Using Microsoft Dynamics CRM to Reduce Non-Value-Add Activities at Microsoft
Sep 2008
The OEM division is a decentralized group. In the past, this geographic diversity was compounded by the lack of formal Customer Relationship Management (CRM) system. Managing customer information...
Provided by Microsoft
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Case Studies
Insurance Services Provider Processes Claims 20 Per Cent Faster With Integrated Solution
Nov 2008
VVAA, the Netherlands' leading insurance services provider to the healthcare sector, wanted to introduce online services for customers and reduce the time employees spend on manual claim approval...
Provided by Microsoft
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Case Studies
Plastics Manufacturer Protects IT Investments, Boosts Efficiency With E-Learning
Nov 2008
King Plastic is a leading manufacturer of polymer sheets, slabs, and massive shapes used in applications ranging from marine craft to food service products. Seeking to centralize accounting and...
Provided by Microsoft
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Case Studies
Education Software Company Uses Enhanced CRM System to Offer Customers Choices
Jan 2009
CourseMax provides student registrations, instructor bookings, and classroom and equipment reservations software for the education and training services market. CourseMax is an independent...
Provided by Microsoft
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Case Studies
Accounting Software Firm Expands Market Share After Switch to Microsoft Solutions
Jan 2009
Founded in 1977, Mitchell Humphrey Software is an Independent Software Vendor (ISV) that specializes in the development of accounting applications for businesses and non-profit organizations. To...
Provided by Microsoft
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Case Studies
Using BPM to Drive the Growth of a New Company
Mar 2008
Tkonecta (TKTA) is a new, rapidly expanding telecommunications company that provides cable, Internet and telephone services across Mexico. Tkonecta needed to establish itself in the market by...
Provided by BEA Systems
-
Case Studies
Meritage Homes Builds Better Customer Information Into Its Business
Nov 2011
Meritage Homes Corporation aims to integrate its green philosophy in other parts of the business, including sourcing sustainable materials and designing landscapes with low water requirements....
Provided by IBM
-
Case Studies
Developing a Companywide Talent Management System to Deliver, Track, and Analyze the Progress of Online Learning
Mar 2011
Capitec Bank business Challenges is to manage rapid growth without jeopardizing unparalleled customer service, comply with new legislation on lending policies, track learning activities across...
Provided by SumTotal Systems
-
Webcasts
Toromont Industries CIO: Technology-Led Innovation
Nov 2010
In this webcast, the presenter has faced, like all CIOs, years of cutbacks, but now all of the deferred work needs to be done in a short amount of time. His team's value has been very apparent as...
Provided by UBM TechWeb
-
White Papers
CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition
Dec 2011
With today's challenges of the global economy and the onslaught of technologies that give consumers more information and power than ever before, it's never been more critical to business survival...
Provided by Adobe Systems
-
White Papers
Adobe's Approach to Customer Experience Management
Dec 2011
The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue gains from improved customer experiences can range from $46M to $1.7B,...
Provided by Adobe Systems
-
Case Studies
Enabling Bentley Telecom to Provide True IPsec VPNs to Satellite Connections Throughout the Middle East
Mar 2008
Bentley Telecom are a leading provider of satellite solutions for home users, small business and corporate business networks. With security increasingly important for many Middle East customers,...
Provided by UDcast
-
Case Studies
Building a Customer-Centric Marketable Universe
Mar 2008
Microsoft is a worldwide leader in software, services and solutions that help people and businesses realise their full potential. An organisation globally recognised for excellence in strategic...
Provided by Acxiom
-
Case Studies
WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running
Nov 2007
Founded in 1975, the CBORD Group, Inc. is an international provider of technology solutions that manage auxiliary operations for a wide variety of industries including colleges and universities...
Provided by WebEx Communications
-
Resource Center
Resource Pack: Taking Another Look at CRM
Jul 2008
If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white...
Provided by TechRepublic
-
Downloads
Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Jul 2008
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their desks. But why not save...
Provided by NTRglobal
-
White Papers
Redefining the Customer Experience
May 2008
People begin by searching online for cameras noting the benefits of certain makes, models, features and prices. They follow up with a shortlist of cameras that they want to touch, feel and see....
Provided by Jupitermedia
-
White Papers
Customer Services for Dell Equallogic: Ensuring Your Success
Jan 2008
Data is a strategic asset that supports their company's performance and profitability. The solution and company one selects to store that data is a critical investment. When people choose Dell...
Provided by Dell EqualLogic
-
Case Studies
RedPrairie's Warehouse Management/HF Improves Productivity and Efficiency at Furniture Retailer's Distribution Center
May 2008
Of late, El Dorado had more than $115 million in sales and moved 440,000 pieces of furniture through its distribution center. With so much merchandise on the move, the company's existing warehouse...
Provided by RedPrairie
-
Case Studies
RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery
Jul 2008
United Sugars Corporation is the largest marketer of beet sugar and second largest overall marketer of sugar in the United States. The company needed a transportation system to help it manage...
Provided by RedPrairie
-
Case Studies
RedPrairie Case Study: Merck Sharp & Dohme
Aug 2007
As a global, research-driven pharmaceutical organisation, Merck Sharp & Dohme MSD discovers, develops, manufactures and distributes a broad range of human health products in most major markets....
Provided by RedPrairie
-
Case Studies
Foster's EMEA Supports Virtual Infrastructure With Equallogic
Jan 2008
Learn how Dell EqualLogic customer Foster's learned to support mobile workers from a central IT headquarter in London, UK and manage rapidly growing storage resources with a small IT team.
Provided by Dell EqualLogic
-
White Papers
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
Jan 2012
Across industries, those responsible for customer support are charged with lowering costs and improving customer loyalty. But often these goals are seen as diametrically opposed. Whether it's...
Provided by Oracle
-
Webcasts
Microsoft Dynamics Webcast: Take Relationship Management to a New Level With Microsoft Dynamics CRM (Level 100)
Jun 2008
Join Microsoft Dynamics® CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these...
Provided by Microsoft
-
Case Studies
Cognos Case Study: Miami-Dade County Public Schools
Oct 2007
Miami-Dade County Public Schools (M-DCPS) is the fourth-largest school district in the U.S. M-DCPS is committed to providing educational excellence for all by providing the highest quality...
Provided by Cognos
-
Whitepapers
Kettle Foods reduces reporting cycle from eight weeks to just three
Jan 2012
An antiquated reporting system and lack of data insight can stop growth in even a strong company. Read the white paper to learn how: Kettle Foods used Inca Software, a Logicalis Company, and IBM...
Provided by IBM
-
White Papers
Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Nov 2006
When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and one of the biggest...
Provided by NTRglobal
-
White Papers
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle PeopleSoft Help Desk
Sep 2007
Integration and alignment of IT and business goals is one of the key issues facing senior business and IT managers today. By facilitating communication through standardized processes, the ITIL...
Provided by Oracle
-
Case Studies
Making EAZ Deals Easy: Enhancing the Online Shopping Experience and Increasing Customer Satisfaction
Jan 2008
EAZ Deals provides a wide range of computer electronics and is dedicated to customer satisfaction. The company wanted to create an engaging on-line shopping experience that is easy to use to drive...
Provided by Pathfinder Development
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Case Studies
Die Schweizerische Post Transforms Business With Expanded Market and Customer Insight
Jul 2008
Die Schweizerische Post (Swiss Post) is the second largest employer in Switzerland. It provides the public and business community with postal, payment, and passenger transport services. Die...
Provided by Oracle
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Case Studies
Interseroh Improves Effectiveness of Sales and Marketing With Integrated, Hosted Solution
Jul 2008
The Interseroh Group wanted to improve customer data and contact management to drive higher levels of customer service and enhance planning and control of sales activities to improve sales force...
Provided by Oracle
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Case Studies
King Faisal Specialist Hospital and Research Center Optimizes IT Investment and Leverages Best Practices
Jul 2008
King Faisal Specialist Hospital and Research Center wanted to elevate IT operations and standards to best-practice levels and ensure enterprise-wide visibility and insight into daily operations,...
Provided by Oracle
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Case Studies
Schroders Optimizes Employee Relationship Management Globally With Performance-Driven HR
Jul 2008
Schroders wanted to leverage staff skills for business growth while incentivizing employee performance and loyalty in the competitive financial services sector through world-class, competitive...
Provided by Oracle
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Case Studies
L'Oreal Brasil Integrates Data From Call Center to E-Commerce and Extracts Reports in Minutes
Jul 2008
L'Oreal Brasil wanted to implement a customer relations system to integrate many call center services - customer service, beauty professional services, and skin surveillance - with the e-commerce...
Provided by Oracle
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Case Studies
Advanced Customer Services Answer the Call for Alltel
Jul 2008
As the owner and operator of America's largest wireless network, Alltel answers to more than 11 million customers. When so many customers depend on a wireless service, it is important to keep its...
Provided by Oracle
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Case Studies
Hanjin Shipping Uncovers Sales Opportunities With New CRM System
Jul 2008
Since its foundation in 1977, Hanjin Shipping has grown into a global transportation and logistics company ranked in the world's top ten. In 2007, Hanjin Shipping celebrated its 30th anniversary...
Provided by Oracle
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Case Studies
Danske Spil Ensures Maximum Uptime With 24x7 Support
Jun 2008
Danske Spil wanted to maintain expected high performance, short response times, and quality service despite increasing transaction volume. The challenge was to provide real-time information to...
Provided by Oracle
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Case Studies
IMSERSO Accelerates Introduction of Law for Care of the Elderly and Disabled; Quickly Obtains Results
Jun 2008
The Institute for the Elderly and Social Services (IMSERSO) wanted to introduce a robust and reliable solution that will allow IMSERSO to quickly apply the "Law for Dependent People" and obtain...
Provided by Oracle
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Case Studies
DePaul University Transforms Student Services and Support With Case Management System
Jun 2008
DePaul University is the largest Catholic university in the nation, enrolling more than 23,000 students. DePaul University wanted to fulfill the university's vision to provide the best customer...
Provided by Oracle
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Case Studies
Scholastic Corporation Deploys Effective and Efficient Customer Relationship Management Solution
Jun 2008
Scholastic wanted to develop an effective corporate-wide Customer Relationship Management (CRM) vision that leverages the individual business units' products and customer relationships and...
Provided by Oracle
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Webcasts
Small Business Webcast: When Fish Fly: Beyond Customer Service, an Opportunity to Make a Difference (Level 100)
Mar 2006
The presenter, author, entrepreneur, and owner of the world-famous Pike Place Fish Market, talks about going beyond customer service and making a difference for the customer and the business. His...
Provided by Microsoft
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Case Studies
Delivering World-Class Customer Service With Every Interaction
Jul 2008
Blue Cross and Blue Shield of Kansas City (BCBSKC) is the largest and only local commercial carrier. BCBSKC faced a number of challenges in achieving its business, customer service and IT goals....
Provided by Nortel Networks
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Case Studies
excelleRx, the Market Leader in Pharmaceutical Hospice Care, Relies on Experts to Create a World-Class Contact Center
May 2008
An essential part of excelleRx operations is having its network always available and operating at peak efficiency. Given the critical nature of its business, excelleRx required a best-in-class...
Provided by Nortel Networks
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Case Studies
AltiusPAR Solutions Achieves Operating Visibility and Improves Customer Service
Aug 2008
AltiusPAR Solutions wanted to implement a scalable, flexible, high-availability IT infrastructure to offer secure, high-quality service and extend operating visibility throughout the organization....
Provided by Oracle
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Case Studies
Sports Community Web Site Extends Offerings Through Software-Plus-Services Approach
Jul 2008
TeamZoneSports founders wanted to offer members several ways to connect with teammates and share information. They chose a software-plus-services approach and such technologies as the Microsoft...
Provided by Microsoft
