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customer support services
(1073 results)-
White Papers
Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service - Moving Beyond "Flatten, Consolidate, Extend" Leveraging SIP and Open Standards
Mar 2008
New technology and changing business drivers are leading organizations to take the next step in open standards architectures. Intelligent Customer Routing facilitates new intelligent customer...
Provided by Avaya
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White Papers
Is Your Self-Service Solution Self Serving?: Address the Impact of Market Pressures Now
Apr 2009
Today's struggling economy has posed challenges to businesses and customers alike. Organizations must operate more efficiently while still retaining and attracting customers. Customers have less...
Provided by Avaya
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White Papers
Innovations in Avaya IQ: Advances in Contact Center Reporting to Help You Solve Problems
Apr 2009
Avaya worked with customers just like to design Avaya IQ, the next-generation contact center reporting platform, so that Avaya IQ provides intelligent solutions for the business problems face...
Provided by Avaya
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White Papers
Avaya Proactive Outreach Solutions: Make the Most of Outbound Customer Contact
Feb 2009
Outbound calls can be a depersonalized experience for customers. The outbound dialer may not be linked to business systems, thus a customer call may not be related to any current event in the...
Provided by Avaya
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White Papers
Turning Facts Into Intelligence With Avaya IQ: How the Avaya IQ Data Model Provides a Platform for Harnessing Information in Your Contact Center
Jun 2008
Avaya IQ is a new way of seeing contact center Conventional reporting is like watching a televised football game with a single camera. Only with many perspectives can one really analyze the game....
Provided by Avaya
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White Papers
Reducing the Cost of Service Delivery to Retail Banking Customers: "Higher Performance at a Substantially Lower Cost"
Feb 2009
This Avaya & IBM Thought Leadership Point of View is designed for retail banking executives with responsibility for customer service, operations, security, business continuity, IT and...
Provided by Avaya
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White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
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White Papers
Customer Support: One Size Does Not Fit All
Apr 2008
BSM solutions have become an integral part of the IT infrastructure fabric. They are as critical to the business as the business services they support. Consequently, one needs to ensure that...
Provided by BMC Software
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White Papers
BMC Customer Support, an Investment in Business Success: Justifying the Cost of BMC Customer Support
May 2008
It's the same story every budgeting cycle. Budget dollars are limited, so need to invest every dollar wisely and need to justify every expense. With BMC Customer Support, one will demonstrate...
Provided by BMC Software
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White Papers
How to Choose the Best CRM Implementation Partner for Your Call Center
Jul 2009
In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common...
Provided by OSF Global Services
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White Papers
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
Jun 2007
This white paper describes how to use EFS with the Microsoft Dynamics® CRM clients for Outlook Compatibility Update on a computer running Microsoft Dynamics CRM laptop client for Microsoft Office...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Leicester City Football Club Video Case Study
Jan 2009
Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Chill Factore Video Case Study
Jan 2009
Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases, customer...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Sports Organizations Video Case Study
Jan 2009
Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a...
Provided by Microsoft
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White Papers
Gaining the Competitive Advantage With RF Technology in Your Supply Chain
Jan 2009
Companies look for any edge to remain competitive in today's high -speed business climate. Streamlining supply chain management systems can deliver that advantage - shaving even a few minutes off...
Provided by Motorola
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White Papers
Proactive Outreach: Keeping Your Customers Happy and Your Costs Low
Feb 2009
This white paper provides an overview of proactive customer service. By implementing new and innovative strategies, business can anticipate customer needs - and automatically deliver targeted,...
Provided by Avaya
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White Papers
Resident Expert: Customer Service Throughout the Enterprise
Mar 2009
The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer satisfaction and sales effectiveness. For customer service leaders who want...
Provided by Avaya
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White Papers
Peppers & Rogers - Sales and Marketing: The New Power Couple
Dec 2008
This session features Martha Rogers of Peppers & Rogers, who speaks about the trends, best practices, and competitive advantages of the customer-centric enterprise.
Provided by Microsoft
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Presentations
Dynamics Collaborative Contact Center Demo
Aug 2009
Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM - High 5 Sportswear Case Study
May 2008
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make decisions without having the right customer...
Provided by Microsoft
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Webcasts
Dynamics CRM Online High Five Sportswear Webcast
Aug 2008
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to...
Provided by Microsoft
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Case Studies
Business Success - Microsoft Dynamics CRM Online Customer Showcase
Dec 2008
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everyday business processes in marketing, sales and customer service through the...
Provided by Microsoft
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Case Studies
TORO National Support Network
Aug 2009
TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with...
Provided by NEC
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Case Studies
Bangkok Dusit Medical Services Reduces Transaction Costs by 50% With CRM System
Jul 2009
BDMS' Bangkok Hospital Medical Center is its primary facility for internal medicine, pediatrics, and general surgery and houses numerous specialized centers. Customer tracking and retention is...
Provided by Oracle
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Case Studies
Banesco Improves IT Administration and Systems Availability With Customer Service Support
Aug 2009
Banesco wanted to maximize availability and performance of critical banking services, such as ATM transactions, trust accounts, insurance, and fraud prevention and provide a proactive,...
Provided by Oracle
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Case Studies
Quatrem Establishes Superior Customer Service to Increase Client Satisfaction
Aug 2008
Quatrem wanted to support major business priority to improve the quality of customer service and set up a single call-center number for all customers' use. The challenge was to provide customer...
Provided by Oracle
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White Papers
CSAT - Gauging Success of Customer Relationships
Jul 2008
Industry experts repeatedly emphasize that mining an existing customer delivers significantly higher RoI than acquiring a new customer, but are companies listening? There are several approaches to...
Provided by Prayag Consulting
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White Papers
Using an Adaptive Voice User Interface to Gain Efficiencies in Automated Calls
Aug 2009
Traditional speech applications are "Static" and make no dynamic adjustments for the real-time behavior of individual callers. As a result, all callers are handled in the same way regardless of...
Provided by Interactive-Digital
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Case Studies
Teradata Case Study: St.George Bank
Oct 2007
Over the past five years, St.George Bank has experienced exceptional growth in revenue and profitability while increasing customer satisfaction and its share price. Key to the execution of this...
Provided by Teradata
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Case Studies
GTI Keeps on Trucking With an IBM Cognos Solution
Jul 2009
Gordon Trucking Inc. (GTI) has a proud tradition of family ownership starting with Jay Gordon and is still run by the Gordons today. GTI primarily operates Century and Columbia class 8...
Provided by IBM
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Case Studies
Kiwibank's New Account in IBM Cognos Business Intelligence Is Gaining Dividends
Jan 2009
Kiwibank is a 100 percent New Zealand-owned and -operated bank with branches in hundreds of locations across the length and breadth of the country. It needed to achieve control over the accuracy...
Provided by IBM
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Case Studies
AmTrust Bank Raises Database Management Efficiency by 25%
May 2009
Established originally in 1889, as Ohio Savings Bank, AmTrust Bank is a major U.S. financial institution with branches in Ohio, Florida, and Arizona. The script-driven solutions were reaching...
Provided by Oracle
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White Papers
Simplifying Complexity of Customer Premises Equipment Provisioning for Business Users Powered by Dynamic Logical Order Processes
Dec 2008
British Telecommunications (BT) has adopted an 'Oracle First' approach to strategically use COTS applications from Oracle to help it deliver and accelerate standardization and process...
Provided by Oracle
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Whitepapers
Using Customer Insights to Drive Revenue and Loyalty: Business Intelligence for the Media and Entertainment Industry
Aug 2008
There's been a dramatic evolution in Media and Entertainment (M&E) consumption over the past two decades. Where once it could only tune into a few television or radio stations, visit the local...
Provided by Hewlett-Packard (HP)
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White Papers
Change Management and the Workforce
Jan 2009
The purpose of this paper is to provide context and insight relating to the topic of organizational change. It is their hope that this paper provides one with the background and perspective one...
Provided by Performance Management Group
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White Papers
The Need for Profitability & Cost Management
Sep 2008
As indirect costs rise and economic pressures increase, the need for profitability and cost management (PCM) also grows. Read this white paper to find out more about how PCM drives business...
Provided by Oracle
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Case Studies
Carriers Increase Customer Satisfaction Through Improved Web-Based Billing Solutions
Jan 2009
In the rapidly changing and expanding world of telecommunications, carriers want to distinguish themselves from the competition by offering corporate customers advanced billing systems that go...
Provided by MBG Expense Management
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Case Studies
Asus's Unified Communication Deployment Results in Increased Productivity and Improved Customer Service
May 2009
ASUSteK Computer Inc (ASUS) is one of the world's largest computer and IT suppliers and has more than 100,000 global staff. The challenge was to improve workforce productivity, increase customer...
Provided by Nortel Networks
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Case Studies
Leading Independent Media Production and Distribution Company Leverages .tv Domain Name as a Catalyst for New Business Initiative
Feb 2009
Entertainment Studios, Inc. produces and distributes television programs, as well as selling related advertising. The Los Angeles, California headquartered company is the largest independent...
Provided by VeriSign
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Case Studies
Microsoft Dynamics CRM Scalability Benchmark Executive Summary
Jun 2009
Download the Executive Summary to learn more about how Microsoft Dynamics CRM delivered a new CRM industry scalability benchmark record and redefined the price-performance equation with 50,000...
Provided by Microsoft
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Whitepapers
BMR tones up its sales performance with advanced analytics
May 2011
BMR tones up its sales performance with advanced analytics.
Provided by IBM
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Whitepapers
Business Strategy for Cloud Providers
Apr 2011
Get no nonsense, practical guidance on how to succeed as a cloud provider in the marketplace. Focusing on reality and not hype, this whitepaper addresses how to best evaluate cloud...
Provided by IBM
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White Papers
The Forrester Wave -CRM Suites Customer Service Solutions
Apr 2011
Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. SAP ranks as a leader due to having "the most complete customer service...
Provided by SAP
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White Papers
What's your Customer Experience Advantage?
Apr 2011
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
Provided by SAP
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White Papers
Using Advanced Analytics to Gain Insights into your Revenue Stream
Apr 2011
Learn how leveraging a defined, repeatable sales process enables both sales and marketing organizations to drive consistent, and therefore more predictable, behavior and results. If your...
Provided by SAP
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White Papers
Top Five Obstacles Companies Face - And How to Overcome Them
Apr 2011
To realize a competitive advantage, small-business leaders must address five common obstacles: inefficient operations, inability to support rapid growth or new markets, disjointed business...
Provided by SAP
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White Papers
Producing to Order: Discrete Manufacturers and Customer Demand
Apr 2011
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration...
Provided by SAP
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White Papers
nGenera Making Strategy Real
Apr 2011
In today's competitive global business environment virtually all firms work diligently to analyze alternatives and to create a business strategy that enables competitive advantage. Once the...
Provided by SAP
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White Papers
How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve the Customer Experience
Apr 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the...
Provided by SAP
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White Papers
How to Achieve a Great - and Profitable - Customer Experience
Apr 2011
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a...
Provided by SAP
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White Papers
Enhancing the Customer Experience with Loyalty Management
Apr 2011
Discover how deploying functionality for loyalty management in SAP Customer Relationship Management helps you collect valuable data that enables you to enhance the customer experience. You can...
Provided by SAP
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White Papers
Data Migration Management: A Methodology -Sustaining Data Integrity for Going Live and Beyond
Apr 2011
As you prepare to embark on an ERP implementation or to upgrade an existing system, you have a lot to juggle and plan. You know the horror stories of "go-lives" going bad but you aren't sure how...
Provided by SAP
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White Papers
CRM Without Compromise:A Strategy for Profitable Growth
Apr 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand...
Provided by SAP
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Whitepapers
IBM DB2 and Power Systems for Midmarket eBook
Apr 2011
Using the data within your systems to build a competitive advantage isn't always as easy as it sounds. To handle the information explosion, you need powerful database software and equally powerful...
Provided by IBM
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Whitepapers
Innovation with InternetProtocol contact centers: how IP communications empower business.
Apr 2011
The agents in your contact center need easy-to-use tools to provide them all of the customer and product information possible to help maximize the value of each contact. If your e-mail, web and...
Provided by IBM
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White Papers
Creating Business Value with Communication-Enabled CRM Processes
Apr 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified...
Provided by SAP
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White Papers
SAP Business Communications Management Rapid-Deployment Solution
Apr 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound...
Provided by SAP
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White Papers
Bloomberg BusinessWeek - Colmobil Customer Experience Research Study
Apr 2011
Check out this case study describing how Colmobile, Israel's largest auto importer, is using SAP CRM to deliver a differentiated customer experience. (Bloomberg Businessweek Research Services, 2011)
Provided by SAP
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White Papers
How to Achieve a Great- and Profitable -Customer Experience
Apr 2011
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a...
Provided by SAP
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White Papers
Pilot House Awards recognizes Google Message Security for Excellence
Apr 2011
Based on detailed feedback from actual end users, the Nemertes PilotHouse Awards give insight into the quality, effectiveness, customer service, and overall satisfaction of "Security-as-a-Service"...
Provided by Google
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White Papers
Malicious JavaScript Attacks: What Can You Do?
Mar 2011
As an IT manager, you need to be able to effectively secure all of the websites you manage to avoid attack and the subsequent infection of site visitors. You also need to protect the users within...
Provided by Sophos
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Webcasts
7 Deadly Sins of Online Training (and How to Avoid Them)
Apr 2011
Join Roger Courville, Webinar expert and author of The Virtual Presenter's Handbook, for a Webinar on how to plan, design and present like an online training pro.
Provided by Citrix Online
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Case Studies
The International Language of Business
Sep 2010
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
Provided by Citrix Online
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Whitepapers
Data Migration Management: A Methodology - Sustaining Data Integrity for Going Live and Beyond
Mar 2011
As you prepare to embark on an ERP implementation or to upgrade an existing system, you have a lot to juggle and plan. You know the horror stories of "go-lives" going bad but you aren't sure how...
Provided by SAP
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Case Studies
Nigerian Bank Transforms Customer Service With Enhanced Communications
May 2008
Diamond Bank is a strong financial services institution with an effective presence in its home market, which Need to support business growth while reducing costs with desire to improve customer...
Provided by Cisco Systems
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Whitepapers
Empower your call center with IP-based communications
Mar 2011
The agents in your contact center need easy-to-use tools to provide them all of the customer and product information possible to help maximize the value of each contact. If your e-mail, web and...
Provided by IBM
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Whitepapers
Forrester Case Study Report on Lotus Notes/Domino V8.5 Economic Benefits
Mar 2011
In this prerecorded Webcast, senior Forrester analysts present a Total Economic Impact (TEI) case study summary on Lotus Notes and Domino 8.5. The Forrester TEI methodology, developed by Forrester...
Provided by IBM
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Whitepapers
AMR Research Ranks WebSphere Commerce as Top B2C E-Commerce Platform
Mar 2011
According to AMR Research, "The Bottom Line: IBM WebSphere is the front runner in our vendor landscape, with ATG following closely behind, proving the larger companies with the big, marquis retail...
Provided by IBM
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White Papers
IDC Report: CA Automation Suite Paves the Way for Cloud
Mar 2011
This white paper describes how virtualization and cloud initiatives are creating new types of management challenges across physical and virtual data center environments. It explains why...
Provided by CA
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White Papers
White Paper: Five Keys to a Successful Identity & Access Management Implementation
Mar 2011
Using these five best practices to guide an IAM implementation brings numerous benefits. For one, the phased approach enables you to quickly realize value from your investment, rather than waiting...
Provided by CA
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Webcasts
Webinar: Powerful Control of Privileged Users
Mar 2011
In this webinar learn about Privileged User Management and why organizations need it. The challenges of Privileged User Management will be discussed as well as the CA Technologies solution for...
Provided by CA
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White Papers
Rollout Delivery Team Comparison for Large Multi-Site Technology Deployments
Jan 2011
This paper is designed to provide an understanding of the different scenarios that can be applied when considering the fundamentals utilized for a technology rollout system. The three technology...
Provided by Concert Technologies
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White Papers
A Ubiquitous Care-Support Service Based on Agent-Oriented Multiple-Context Coordination
Sep 2007
This paper presents a gentle system for supervising care-support services that fulfill users' actual requirements based on their physical locations and statuses of system components in ubiquitous...
Provided by Academy Publisher
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White Papers
Closed Loop Performance Management: Closing the Gap between Strategy & Execution
Feb 2011
Formal performance-management (PM) methodologies and solutions can give organizations the discipline to prosper during difficult economic times while providing the flexibility to pursue...
Provided by SAP
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White Papers
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
Nov 2007
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed service. This...
Provided by Leibniz Supercomputing Centre
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Case Studies
LBC - Transforming Into a Multi-Service Company
Jan 2011
Incorporated in the 1950s as a brokerage & air cargo service provider, LBC had been evolving into a variety of organizational transformations to catch up with current market trends. A part of its...
Provided by Fujitsu
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Case Studies
The Joint Service-Oriented Integration Platform of Fujitsu and Software AG Improves the Efficiency of the German Federal Securities Administration's Call Centers
Feb 2008
The German Federal Securities Administration (BWpV) plays a significant role in Germany's debt management. BWpV wanted new interactive options for customers using telephone banking with Seamless...
Provided by Fujitsu
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White Papers
Delivering an Exceptional IT Support Experience: Eight Key Factors for Success
Dec 2010
The voice of the customer is changing expectations of IT support. Those organizations whose business it is to deliver IT solutions will need to shift their attention to meeting and exceeding these...
Provided by Communico
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Webcasts
Managing People You Can't See
Oct 2010
Attend our Webinar to hear James Ware and Charles Grantham, creators of the Future of Work program, discuss how the nature of work has changed to include mobile and remote employees, the...
Provided by Citrix Online
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Podcasts
Executive Dialogue PODCAST: Finding Cusomer Loyalty in a Multichannel World
Dec 2010
In a world where marketing resources are scarce and acquiring new customers is increasingly difficult, it's more important than ever to retain customers. Unfortunately, it's also more challenging....
Provided by Oracle
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Whitepapers
Support Strategies: Customer Experience Management
Nov 2009
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your...
Provided by Citrix Online
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White Papers
Microsoft Online Services Business Value
Jun 2009
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment, and provides information...
Provided by Microsoft
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Case Studies
Always There Support and World Class Infrastructure Made a Winning Combination
Sep 2009
Founded in 1999, Atlantic QMS worked with numerous technology incubators, launching the pioneering the web based carbon offset company Future Forests as well as the original networking site...
Provided by NaviSite
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Webcasts
Business Productivity Online Suite - Highly Secure and Reliable Cloud Services
Nov 2009
Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity Online Suite (BPOS). With real time communication and collaboration tools, including, instant...
Provided by Microsoft
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White Papers
Volume Activation Operations Guide
Jun 2009
Microsoft® Volume Activation helps Volume Licensing customers automate and manage the activation process. This document provides operational guidance for Volume Licensing customers who have...
Provided by Microsoft
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Case Studies
Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers
Oct 2009
Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple sites and subsidiaries and allow Vopak to appear as a single entity to...
Provided by Oracle
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Case Studies
BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution
Oct 2009
BloomNet wanted to provide a Customer Relationship Management (CRM) solution that enables the company to meet the unique, business-to-business needs of its floral industry customers and improve...
Provided by Oracle
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Case Studies
Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives
Nov 2009
Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external customer service and identify key healthcare insurance accounts for up-selling. The...
Provided by Oracle
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Case Studies
Newport City Council Boosts Customer Service With Citizen-Centric Approach to CRM
Nov 2009
The contact center at Newport City Council serves as a central hub for all inquiries from a population of 137,000. The council's IT department had already invested in new infrastructure and...
Provided by Oracle
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Case Studies
TDC Saves $700,000 Annually With Microsoft Customer Care Framework
Nov 2009
TDC found that its disparate CRM legacy systems were simply no longer equipped to support the aggressive sales strategy that the company was poised to implement. The customer care system being...
Provided by Microsoft
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Case Studies
Credit Bureau Employs Enterprise Support Plan to Optimize IT Infrastructure, Innovate
Nov 2009
The leading credit bureau of Brazil, SERASA Experian provides credit validation services to businesses and individuals alike. Not surprisingly, of the company's 3,000 employees, a team of 500 is...
Provided by Microsoft
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Case Studies
Texas Instruments Gains Technical Acumen and Boosts Scalability of Customer Solution
Nov 2009
Texas Instruments needed to improve the performance of a key order-taking solution used by engineering customers. The company attended a Proof-of-Concept workshop at a Microsoft Technology Center...
Provided by Microsoft
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Case Studies
Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM
Nov 2009
Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery,...
Provided by Microsoft
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Webcasts
Delivering a "Wow" Customer Experience
Dec 2009
In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle,...
Provided by Oracle
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Webcasts
How to Improve Customer Service
Dec 2009
Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer...
Provided by Oracle
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Webcasts
Building an Efficient IT Infrastructure: Virtualizing Tier1 Applications
Dec 2009
Customers of all sizes are virtualizing mission-critical Exhange environments. This webcast focuses on real world examples and best practices for implementing and managing a virtualized Exchange...
Provided by EMC
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White Papers
Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server
Jan 2009
Adobe Flash Media Server provides a secure and affordable alternative to progressive downloading of content and can be used directly by the content provider or indirectly through a content...
Provided by LimeLight
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Webcasts
Bridging the Embedded Software Development Gap
Dec 2008
Forrester Senior Analyst Roy Wildeman as he discusses how embedded software raises both the rewards and risks of product innovation. During this Webcast you will learn from Forrester about key...
Provided by IBM
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Webcasts
HP Operations Manager: Monitor heterogeneous IT environments, reduce management costs, and speed time to problem resolution
Sep 2009
This on-demand webinar discusses how to cut the costs of managing your heterogeneous IT infrastructure and reduce the time it takes to resolve problems. In this webinar, you will learn: Why...
Provided by Hewlett-Packard (HP)
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Case Studies
Engineering Consultancy Receives 13 Recommendations for Future Development With Dell's IT Simplification Assessment Service
Aug 2009
Halcrow, a leading engineering consultancy, wanted confirmation that it was on the right track with its IT environment and to benchmark its infrastructure against other firms in the industry. Dell...
Provided by Dell
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Case Studies
Dell Works With Private Healthcare Provider to Build a Hospital of Excellence and Innovation in Portugal
Mar 2009
Espirito Santo Saude wanted to partner with an IT solution provider to help it build its infrastructure for a new, technologically advanced hospital. Espírito Santo Saude needed an end-to-end...
Provided by Dell
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Case Studies
International School Cuts Configuration Costs by Approximately 83 Per Cent and Gives Pupils Future-Ready Education With Dell Tablet Solution
Sep 2009
The international school wanted to equip its secondary school pupils with reliable tablets that were hard wearing and could be deployed quickly. The school's goal was to find a tablet solution...
Provided by Dell
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Case Studies
NLB Tuzlanska Banka Boosts Performance of Retail and Corporate Platform by 30%
Nov 2009
NLB Tuzlanska banka wanted to ensure continued resilience, performance, and scalability of the Bank's IT infrastructure, which serves as the foundation for all client-facing and back-office retail...
Provided by Oracle
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Case Studies
JohnsonDiversey, Inc. Increases Sales Visibility and Supports Client Retention With Hosted CRM Solution
Nov 2009
JohnsonDiversey Inc. wanted to replace the company's legacy Customer Relationship Management (CRM) system with a user-friendly solution to facilitate adoption by the North American sales team,...
Provided by Oracle
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Case Studies
Texas Baptists Standardizes Operations and Improves Constituent Relationships With CRM
Nov 2009
Texas Baptists wanted to replace disparate legacy Customer Relationship Management (CRM) systems to improve ease-of-use and eliminate inefficient processes across the organization and validate and...
Provided by Oracle
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Case Studies
DAB Bank AG Closes Integation Loop With Siebel CRM and Reaps Highest Loyalty in Its Business Sector
Nov 2009
DAB Bank AG wanted to rebuild the customer confidence lost as a result of the banking crises and identify and convert opportunities arising as a result and ensure efficient interaction with new...
Provided by Oracle
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White Papers
Centralized Versus Distributed Unified Communications Systems: Convergence Options for the Customer-Driven Enterprises
Aug 2008
Unified communications provides connectivity anytime, anywhere, anyhow, with a common look and feel adapted to the device used and to the available capabilities. Unified communications delivers...
Provided by Nortel Networks
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White Papers
Customer Experience 2.0: Delivering Competitive Differentiation in a Web 2.0 World
Apr 2008
The first generation of the Internet provided a new, low-cost method of providing information to customers in a self-service environment but ultimately did not change the way that businesses...
Provided by Nortel Networks
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White Papers
Nortel and Microsoft Integrated Unified Communications: Transforming Business Communications Today
Mar 2008
The promise of unified communications has been well documented by the analyst and technical community. It has become well-recognized as a powerful tool in enterprises' continuous need to improve...
Provided by Nortel Networks
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White Papers
White Paper - Technical Support Services
Oct 2004
In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level...
Provided by 24/7 Customer
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Webcasts
How Enterprise Mobility is Transforming the IT Service Desk
Jan 2009
The complexities brought on by mobile workers can actually present an opportunity for the IT service desk to become a more strategic part of the business. By implementing a remote support solution...
Provided by LogMeIn, Inc
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White Papers
Is Convergence a Dirty Word?
Nov 2008
With the ever-increasing drive towards more efficient work practices, improved customer service and reducing the regulatory burden, government agencies are increasingly looking to ICT and business...
Provided by Customer Management Technologies
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White Papers
Reputation Risk Avoidance: Retail Customer Safety
Jan 2010
The good reputation of a company is hard earned and easily lost. It is the most valued asset of all. One of the most important aspects of a reputation is the relationship of the company with its...
Provided by Roderick Retail Safety Institute
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White Papers
Top 10 Reasons for Using Server Online Backup and Recovery
Jan 2010
Data protection solutions that combine the latest advancements in disk-based backup with secure, integrated online technologies offer the fast, assured data recovery. This paper discusses the top...
Provided by Iron Mountain
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Case Studies
Today's CRM helps SMBs speed sales cycle
Jan 2008
Current innovations in customer relationship management are making it possible to close deals faster. This technology is more accessible to midsize businesses than ever before. Discover how...
Provided by IBM
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Webcasts
Using Webinar to Engage Prospects
Jan 2010
Webinars can reach a huge number of potential sales prospects in a matter of minutes. But, the time and effort it takes to produce a Webinar that gets people engaged and involved starts long...
Provided by Adobe Systems
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Webcasts
Secrets of Webinar Product and Management
Jan 2010
Managing and producing a great webinar isn't a one-shot deal: It's a process that involves your team and your audience in a dynamic two-way conversation that stretches from initial promotion to...
Provided by Adobe Systems
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Webcasts
Secrets of Lead Generation Webinars
Jan 2010
You need your webinars to generate high numbers of leads, yet you don't want to alienate your audience with a too-hard sell. How do you strike that all-important balance between the needs of your...
Provided by Adobe Systems
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Webcasts
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
Jan 2010
Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence...
Provided by Convergys
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White Papers
Improving Customer Value Through Greater Insight Into Your ISV Applications
Jul 2009
This paper explores how the sophistication of the applications ISVs develop can lead to unintended impacts on customers as well as on internal development. The paper discusses how one can confront...
Provided by Micro Focus
