- Subscribe to this page:
- RSS
- Email Alert
customer support services
(1071 results)-
Whitepapers
Best Practices for Translating Customer Satisfaction into Revenue
Nov 2009
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is...
Provided by Citrix Online
-
Whitepapers
Support Strategies: Customer Experience Management
Nov 2009
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your...
Provided by Citrix Online
-
White Papers
Microsoft Online Services Business Value
Jun 2009
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment, and provides information...
Provided by Microsoft
-
Case Studies
Always There Support and World Class Infrastructure Made a Winning Combination
Sep 2009
Founded in 1999, Atlantic QMS worked with numerous technology incubators, launching the pioneering the web based carbon offset company Future Forests as well as the original networking site...
Provided by NaviSite
-
Webcasts
Business Productivity Online Suite - Highly Secure and Reliable Cloud Services
Nov 2009
Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity Online Suite (BPOS). With real time communication and collaboration tools, including, instant...
Provided by Microsoft
-
White Papers
Volume Activation Operations Guide
Jun 2009
Microsoft® Volume Activation helps Volume Licensing customers automate and manage the activation process. This document provides operational guidance for Volume Licensing customers who have...
Provided by Microsoft
-
Case Studies
Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers
Oct 2009
Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple sites and subsidiaries and allow Vopak to appear as a single entity to...
Provided by Oracle
-
Case Studies
BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution
Oct 2009
BloomNet wanted to provide a Customer Relationship Management (CRM) solution that enables the company to meet the unique, business-to-business needs of its floral industry customers and improve...
Provided by Oracle
-
Case Studies
Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives
Nov 2009
Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external customer service and identify key healthcare insurance accounts for up-selling. The...
Provided by Oracle
-
Case Studies
Newport City Council Boosts Customer Service With Citizen-Centric Approach to CRM
Nov 2009
The contact center at Newport City Council serves as a central hub for all inquiries from a population of 137,000. The council's IT department had already invested in new infrastructure and...
Provided by Oracle
-
Case Studies
TDC Saves $700,000 Annually With Microsoft Customer Care Framework
Nov 2009
TDC found that its disparate CRM legacy systems were simply no longer equipped to support the aggressive sales strategy that the company was poised to implement. The customer care system being...
Provided by Microsoft
-
Case Studies
Credit Bureau Employs Enterprise Support Plan to Optimize IT Infrastructure, Innovate
Nov 2009
The leading credit bureau of Brazil, SERASA Experian provides credit validation services to businesses and individuals alike. Not surprisingly, of the company's 3,000 employees, a team of 500 is...
Provided by Microsoft
-
Case Studies
Texas Instruments Gains Technical Acumen and Boosts Scalability of Customer Solution
Nov 2009
Texas Instruments needed to improve the performance of a key order-taking solution used by engineering customers. The company attended a Proof-of-Concept workshop at a Microsoft Technology Center...
Provided by Microsoft
-
Case Studies
Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM
Nov 2009
Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery,...
Provided by Microsoft
-
Webcasts
Building an Efficient IT Infrastructure: Virtualizing Tier1 Applications
Dec 2009
Customers of all sizes are virtualizing mission-critical Exhange environments. This webcast focuses on real world examples and best practices for implementing and managing a virtualized Exchange...
Provided by EMC
-
White Papers
Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server
Jan 2009
Adobe Flash Media Server provides a secure and affordable alternative to progressive downloading of content and can be used directly by the content provider or indirectly through a content...
Provided by LimeLight
-
Webcasts
Bridging the Embedded Software Development Gap
Dec 2008
Forrester Senior Analyst Roy Wildeman as he discusses how embedded software raises both the rewards and risks of product innovation. During this Webcast you will learn from Forrester about key...
Provided by IBM
-
Webcasts
HP Operations Manager: Monitor heterogeneous IT environments, reduce management costs, and speed time to problem resolution
Sep 2009
This on-demand webinar discusses how to cut the costs of managing your heterogeneous IT infrastructure and reduce the time it takes to resolve problems. In this webinar, you will learn: Why...
Provided by Hewlett-Packard (HP)
-
Case Studies
Engineering Consultancy Receives 13 Recommendations for Future Development With Dell's IT Simplification Assessment Service
Aug 2009
Halcrow, a leading engineering consultancy, wanted confirmation that it was on the right track with its IT environment and to benchmark its infrastructure against other firms in the industry. Dell...
Provided by Dell
-
Case Studies
Dell Works With Private Healthcare Provider to Build a Hospital of Excellence and Innovation in Portugal
Mar 2009
Espirito Santo Saude wanted to partner with an IT solution provider to help it build its infrastructure for a new, technologically advanced hospital. Espírito Santo Saude needed an end-to-end...
Provided by Dell
-
Case Studies
International School Cuts Configuration Costs by Approximately 83 Per Cent and Gives Pupils Future-Ready Education With Dell Tablet Solution
Sep 2009
The international school wanted to equip its secondary school pupils with reliable tablets that were hard wearing and could be deployed quickly. The school's goal was to find a tablet solution...
Provided by Dell
-
Case Studies
NLB Tuzlanska Banka Boosts Performance of Retail and Corporate Platform by 30%
Nov 2009
NLB Tuzlanska banka wanted to ensure continued resilience, performance, and scalability of the Bank's IT infrastructure, which serves as the foundation for all client-facing and back-office retail...
Provided by Oracle
-
Case Studies
JohnsonDiversey, Inc. Increases Sales Visibility and Supports Client Retention With Hosted CRM Solution
Nov 2009
JohnsonDiversey Inc. wanted to replace the company's legacy Customer Relationship Management (CRM) system with a user-friendly solution to facilitate adoption by the North American sales team,...
Provided by Oracle
-
Case Studies
Texas Baptists Standardizes Operations and Improves Constituent Relationships With CRM
Nov 2009
Texas Baptists wanted to replace disparate legacy Customer Relationship Management (CRM) systems to improve ease-of-use and eliminate inefficient processes across the organization and validate and...
Provided by Oracle
-
Case Studies
DAB Bank AG Closes Integation Loop With Siebel CRM and Reaps Highest Loyalty in Its Business Sector
Nov 2009
DAB Bank AG wanted to rebuild the customer confidence lost as a result of the banking crises and identify and convert opportunities arising as a result and ensure efficient interaction with new...
Provided by Oracle
-
White Papers
Centralized Versus Distributed Unified Communications Systems: Convergence Options for the Customer-Driven Enterprises
Aug 2008
Unified communications provides connectivity anytime, anywhere, anyhow, with a common look and feel adapted to the device used and to the available capabilities. Unified communications delivers...
Provided by Nortel Networks
-
White Papers
Customer Experience 2.0: Delivering Competitive Differentiation in a Web 2.0 World
Apr 2008
The first generation of the Internet provided a new, low-cost method of providing information to customers in a self-service environment but ultimately did not change the way that businesses...
Provided by Nortel Networks
-
White Papers
Nortel and Microsoft Integrated Unified Communications: Transforming Business Communications Today
Mar 2008
The promise of unified communications has been well documented by the analyst and technical community. It has become well-recognized as a powerful tool in enterprises' continuous need to improve...
Provided by Nortel Networks
-
White Papers
White Paper - Technical Support Services
Oct 2004
In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level...
Provided by 24/7 Customer
-
Webcasts
How Enterprise Mobility is Transforming the IT Service Desk
Jan 2009
The complexities brought on by mobile workers can actually present an opportunity for the IT service desk to become a more strategic part of the business. By implementing a remote support solution...
Provided by LogMeIn, Inc
-
White Papers
Is Convergence a Dirty Word?
Nov 2008
With the ever-increasing drive towards more efficient work practices, improved customer service and reducing the regulatory burden, government agencies are increasingly looking to ICT and business...
Provided by Customer Management Technologies
-
White Papers
Reputation Risk Avoidance: Retail Customer Safety
Jan 2010
The good reputation of a company is hard earned and easily lost. It is the most valued asset of all. One of the most important aspects of a reputation is the relationship of the company with its...
Provided by Roderick Retail Safety Institute
-
White Papers
Top 10 Reasons for Using Server Online Backup and Recovery
Jan 2010
Data protection solutions that combine the latest advancements in disk-based backup with secure, integrated online technologies offer the fast, assured data recovery. This paper discusses the top...
Provided by Iron Mountain
-
Case Studies
Today's CRM helps SMBs speed sales cycle
Jan 2008
Current innovations in customer relationship management are making it possible to close deals faster. This technology is more accessible to midsize businesses than ever before. Discover how...
Provided by IBM
-
Webcasts
Using Webinar to Engage Prospects
Jan 2010
Webinars can reach a huge number of potential sales prospects in a matter of minutes. But, the time and effort it takes to produce a Webinar that gets people engaged and involved starts long...
Provided by Adobe Systems
-
Webcasts
Secrets of Webinar Product and Management
Jan 2010
Managing and producing a great webinar isn't a one-shot deal: It's a process that involves your team and your audience in a dynamic two-way conversation that stretches from initial promotion to...
Provided by Adobe Systems
-
Webcasts
Secrets of Lead Generation Webinars
Jan 2010
You need your webinars to generate high numbers of leads, yet you don't want to alienate your audience with a too-hard sell. How do you strike that all-important balance between the needs of your...
Provided by Adobe Systems
-
Webcasts
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
Jan 2010
Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence...
Provided by Convergys
-
White Papers
Improving Customer Value Through Greater Insight Into Your ISV Applications
Jul 2009
This paper explores how the sophistication of the applications ISVs develop can lead to unintended impacts on customers as well as on internal development. The paper discusses how one can confront...
Provided by Micro Focus
-
White Papers
Composite Contact Center Solutions
Jun 2008
Faced with the daunting challenge of improving customer service quality while reducing costs, many companies are increasingly turning to new technology solutions to streamline call center...
Provided by Micro Focus
-
White Papers
Achieving Operational Responsiveness Through Responsive Process Management
Sep 2010
According to an independent study from research firm Vanson Bourne, most businesses have a long way to go before they are able to respond to market or customer changes quickly enough to be...
Provided by Progress Software
-
Whitepapers
The Power of Remote Support in Battling Today's Top Customer Support Issues
Sep 2010
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores how remote support technology can successfully tackle each.
Provided by Citrix Online
-
Whitepapers
The New World of Project Based Work
Sep 2010
This SPI white paper, based on the 2010 PS Maturity Model Benchmark survey, analyzes the market for remote service delivery and explores how a product like Citrix® GoToAssist®...
Provided by Citrix Online
-
Whitepapers
Developing eLearning Communities to Enhance Your Online Training Program
Sep 2010
This white paper explores how integrating eLearning with traditional learning methods can help training organizations increase productivity, create a larger learning base and achieve...
Provided by Citrix Online
-
White Papers
National Semiconductor Streamlines Corporate Search
Sep 2010
Simplifying corporate search was vital to improving the productivity of administrators and employees. Within a week of installing the Google Search Appliance, National Semiconductor doubled the...
Provided by Google
-
White Papers
Cisco TelePresence Intercompany Collaboration Solutions
Sep 2010
For many years, companies have sought better ways to involve customers, partners, and suppliers in their collaborative interactions without the burdensome requirements of scaling those...
Provided by TANDBERG, now part of Cisco
-
White Papers
Rating Customer Service Experiences, 2010: Consumers Evaluate Customer Service At 92 Companies
Jan 2010
Forrester asked more than 4,600 US consumers about their customer service experiences with companies across 14 industries. Barnes & Noble and Kohl's received the highest rating, while Charter...
Provided by Adobe Systems
-
White Papers
Read this Forrester Paper to Learn About Customer Service Experiences, 2010
Jan 2010
Forrester asked more than 4,600 US consumers about their customer service experiences with companies across 14 industries. Barnes & Noble and Kohl's received the highest rating, while Charter...
Provided by Adobe Systems
-
White Papers
Estimate The ROI Of A Better Online Customer Experience In Six Steps
Aug 2009
Proving the business value of a better online experience is a top priority for Web customer experience leaders. To help, we've identified a six-step process that lets even financial novices model...
Provided by Adobe Systems
-
White Papers
The State Of Customer Experience, 2010
Feb 2010
Forrester surveyed 141 executives from large North American firms to find out about their customer experience endeavors. Results show 90% of respondents feel that customer experience is very...
Provided by Adobe Systems
-
White Papers
Maximizing Website ROI: The Crucial Role of High-Quality Search
Oct 2009
At a time when customers are conscious of new expenditures, organizations want solutions that provide substantive and fast ROI. Google search solutions provide a simple way to increase revenues...
Provided by Google
-
Webcasts
User Experience Management Indicators for Business and IT Success
Sep 2010
In this Quest Software on-demand webcast, learn about the importance of user experience management indicators - and what they can do for your business. See how common indicators enable...
Provided by Dell Software
-
Whitepapers
Drive Even Greater Efficiency With Virtualization
Mar 2010
This report examines the transition from a period of Strategic Consolidation to one of focused Process Improvement, stages two to three in Forrester's Virtualization Maturity Model. Through...
Provided by Hewlett-Packard (HP)
-
Case Studies
Turkiye Finans Adopts Server Patch Management Process, Improves Security
Sep 2010
Türkiye Finans Katýlým Bankasý is a leading Turkish bank with 182 branches, more than 3,350 employees, and more than 1 million customers. Lacking a formalized software update management process...
Provided by Microsoft
-
White Papers
Answering Government's Call: How Outsourced Customer Care Centers Improve Service, Reduce Costs and Deliver Taxpayer Value
Oct 2008
Government entities are constantly challenged to do more with less. They have to run programs on a lean budget but still provide the information their constituents need. For that reason, agencies...
Provided by Affiliated Computer Services
-
Whitepapers
Call Center Transformation: Turning Customer Experience Into Profits
Jul 2008
Running a call center efficiently while meeting customer expectations is a challenge that many organizations have not been able to meet - just think about ones own experience as a consumer. Some...
Provided by SAP
-
White Papers
Call Center Trends: A Glimpse at Developing Issues, Technologies and Trends
Feb 2010
Call centers an industry term that includes outbound telemarketing, inbound customer service, and other sales related, face-to-the-customer operations have remained the fastest-growing segment of...
Provided by Haworth
-
Case Studies
FAU's Students and Faculty Resolve 97% of Support Issues on Their Own Using Parature
Mar 2009
Florida Atlantic University (FAU) is most notably characterized by its distributed campus structure in which the university's programs and services are geographically dispersed. FAU faced was a...
Provided by Parature
-
Whitepapers
Eclipse Aviation - CRM Business Transformation Study
Sep 2010
Learn how Eclipse Aviation was able to increase its sales productivity and customer service levels by using the newest release of the SAP Customer Relationship Management application and a...
Provided by SAP
-
White Papers
Driving the Real Value From a CRM Solution in a High-Volume Contact Center
Jun 2009
This white paper discusses the current state of high-volume contact centers. It considers the business and technical challenges involved in maintaining good customer support in the face of rising...
Provided by IDG (International Data Group)
-
Case Studies
Bharat Petroleum Chooses SAP Solution Manager to Enhance Knowledge and Support Its Customer Support Center
Mar 2010
Based in Mumbai, Bharat Petroleum (BPCL) was the first public-sector oil company in India to implement enterprise-wide resource-planning solutions, along with software from the SAP for Oil & Gas...
Provided by SAP
-
Case Studies
Brewing a Rewarding Customer Rebate Program
Jul 2010
Anheuser-Busch InBev NV (AB InBev), one of the world's top five consumer products companies, manages a portfolio of over 200 beer brands. To enhance its relationships with distributors and...
Provided by SAP
-
Case Studies
Order Management System for a Logistics Major
Jul 2009
The customer was facing tremendous pressure of meeting margins and Service Level Agreements, and wanted a Critical Services Logistics (CSL) application that would enable its users to incorporate...
Provided by Satyam Computer Services
-
Case Studies
24x7 Customer Support and Maintenance of Content Networking Solutions Suite
Aug 2009
The client is a leading global content distribution company that wanted to offer 24x7 customer support for the maintenance of their content networking solutions suite. The role involved providing...
Provided by Satyam Computer Services
-
Case Studies
Application Support Service for a Large Information Provider
Aug 2009
The customer is one of the largest information and news providers with operations in news gathering and distribution with a global presence. Primary areas of its interest include information from...
Provided by Satyam Computer Services
-
Case Studies
Spring Framework for an Electronic Equipment Company
Jul 2009
The customer, a large electronic equipment company, required spring framework resources to set up delivery centers for its customers and increase the level of support to global technology teams...
Provided by Satyam Computer Services
-
Case Studies
SAP Business Communications Management Ensures Uninterrupted Customer Service
Dec 2007
Luottokunta's contact center comprises numerous teams as well as custom offerings for select customers such as banks. Trying to handle this complexity using the company's legacy telephony system...
Provided by SAP
-
Case Studies
SAP Ramp-Up Speeds SAP for Media Upgrade
Apr 2008
One of the top U.S. newspaper companies, Cox Newspapers publishes 17 daily and 27 nondaily newspapers throughout the nation. Cox wanted to Obtain functionality available in new version of standard...
Provided by SAP
-
White Papers
Achieving Profitable Growth Through Exceptional Customer Experience
Apr 2008
The very nature of telecommunications service provision is undergoing fundamental structural and business change. Almost everything connected with the 'Traditional' approach to service delivery is...
Provided by Datamonitor
-
Whitepapers
Optimized Virtualization with Citrix, Dell & Intel
Aug 2010
To succeed in today's increasingly complex and demanding business environments, IT departments must be able to take on greater workloads, support greater demand for user productivity and manage...
Provided by Dell, Inc., Intel, Inc. & Citrix Systems
-
Case Studies
Danier Leather Converts Legacy Systems
Jun 2010
Danier Leather, Inc. operates 91 shopping mall, street-front, and "Power Centre" stores across Canada. They needed to automate their operations and centralize data management as well as a...
Provided by Fujitsu
-
Case Studies
Fujitsu Re-Aligns Critical Processes to Support Business Growth
May 2010
Airtricity is Ireland's largest independent energy utility, supplying gas and electricity to over 250,000 customers. To support future business growth, Airtricity required a robust and scalable...
Provided by Fujitsu
-
Case Studies
For Good Customer Service It Pays to Think Lean
Sep 2009
VocaLink is a specialist provider of transaction services to banks, corporate customers and government departments. VocaLink wanted to improve the overall effectiveness and quality of the customer...
Provided by Fujitsu
-
Case Studies
Giva Case Study: iZ3D
Feb 2010
iZ3D Inc. is a leading innovator of 3D stereoscopic viewing display solutions. iZ3D was on a fast track to meet the initial launch of a major new 3D product with significant media coverage at a...
Provided by Giva
-
Case Studies
Giva Case Study: Patient Care Technology Systems
Jun 2008
Patient Care Technology Systems (PCTS) is a leading developer of intelligent workflow automation solutions and services which enable health care providers to improve the efficiency and safety of...
Provided by Giva
-
White Papers
Help Desk and the e-Mail Trap: An Analysis Outlining the Issues Surrounding e-Mail Based Support for IT and Customer Support Organizations
Sep 2008
The Help Desk function is too often seen as a necessary and grudging cost of doing business. It takes resources for what appears to be a non-productive burden - a necessary evil that subtracts...
Provided by Internet Software Sciences
-
White Papers
Take a Load Off Your Customers: Manage Mobility for Them
Apr 2010
It's no secret that mobility is becoming absolutely critical for business. IDC states that "70 percent of all workers will be mobile by 2010". A Forrester survey finds that today "46 percent of...
Provided by Sybase
-
Case Studies
Lake County Upgrades ERP System on Time and Under Budget; Benefits From New Functionality
Jun 2010
Lake County decided to upgrade to Oracle E-Business Suite Release 12.1 to ensure continued Premier Support and to take advantage of enhanced application functionality. Lake County completed the...
Provided by Oracle
-
White Papers
Why Premium Support Is More Effective Than Standard Support in the Financial Services Industry
Nov 2008
Financial services industry customers are challenged as never before to respond quickly - armed as they are with limited budgets - to accommodate rapid changes in technology and customer demand....
Provided by Symantec
-
Case Studies
Eastman Kodak Company Optimizes Complex Enterprisewide ERP System With Minimal Downtime
Mar 2010
Eastman Kodak Company (Kodak) wanted to meet growing demands for performance, availability, and reliability for complex, enterprisewide SAP implementation on Oracle Databases and provide onsite...
Provided by Oracle
-
Case Studies
Breakthrough: University of Wisconsin Credit Union Supports Growth Via Improved Performance and Flexibility
Aug 2008
For more than 70 years, the University of Wisconsin Credit Union (UWCU) has been helping members meet their money management goals UWCU wanted to promote financial growth while accelerating the...
Provided by Unisys
-
Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
-
White Papers
Consolidated Service Desk: The Reality
Jul 2005
There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and...
Provided by Axios Systems
-
Case Studies
Ministry of Defense Improves IT Support With Customer Relationship Management System
Feb 2010
To keep pace with increasing demands for IT support, the Information Systems Division of the Israel Ministry of Defense (MALAN) needed to upgrade its customer relationship management solution....
Provided by Microsoft
-
Case Studies
SJ AB Boosts Customer Satisfaction by 47% With Loyalty Program and Improved Marketing Analysis
Feb 2010
SJ AB wanted to increase the company's competitive edge before 2010 when the passenger transport market is deregulated and improve company knowledge of its customers to optimize product marketing...
Provided by Oracle
-
Case Studies
CIBER Significantly Improves Customer Service Levels and Reduces Costs With CA Software
Jul 2008
CIBER is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER is committed to delivering IT outsourcing...
Provided by CA
-
Case Studies
KCOM Makes Significant Savings on IT Operating Costs With Services Agreement
Mar 2010
Telecommunications and systems integration specialist KCOM Group, a nationwide business headquartered in Kingston-upon-Hull in the United Kingdom (U.K.), needed cost-effective technical support in...
Provided by Microsoft
-
White Papers
Improving the Contact Center Customer Experience: Supporting Data-Driven, Real-Time Customer Decisions
Feb 2010
Competing to attract new customers and retain existing ones in today's fast-paced, highly competitive markets requires many things; one of the most critical is ensuring that every customer...
Provided by Ventana Research
-
Whitepapers
Improving First-Call Resolution with Team Collaboration Technology
Dec 2009
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact...
Provided by Citrix Online
-
Whitepapers
The Next Frontier for Support Centers
Mar 2010
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Provided by Citrix Online
-
Whitepapers
Leveraging the Web Collaboration Capabilities within Remote Support
Nov 2009
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
Provided by Citrix Online
-
Whitepapers
The Employee Point of View: The Economic Downturn
Mar 2010
This new SHRM Research white paper takes a close look at how employees are responding to the recession, uncovers anticipated post-recession trends and provides simple, cost-effective strategies...
Provided by Citrix Online
-
Webcasts
The Business Impact of a Workshifting Culture: Corporate America and the Mobile Workforce
Mar 2010
Watch this on-demand webinar with Justin Levy, General Manager of New Marketing Labs and 15-year workshifting veteran. Levy will discuss the evolution of corporate culture and how your company can...
Provided by Citrix Online
-
Whitepapers
Engage! How to Avoid the Seven Sins of Live, Online Presentations
Aug 2009
Webinars have become a common business practice. They reduce travel time and costs, increase geographic reach and enable greater efficiency. But to maximize the benefits, you've got to engage...
Provided by Citrix Online
-
Webcasts
Up Your EQ (Engagement Quotient!) with 10 Practical Presentation Skills
Mar 2010
Research shows that trainers who can turn passive participants into active participants significantly improve learner retention rates. View this informative one-hour Webinar archive to learn how...
Provided by Citrix Online
-
Whitepapers
The Definitive Webinar Marketing eGuide
Dec 2009
This new Quantum Leap Marketing eGuide provides the definitive roadmap for creating a Webinar marketing plan designed to significantly boost sales for your company. The comprehensive eGuide also...
Provided by Citrix Online
-
Webcasts
Honing Your Webinar Presentation Skills: The Latest in Professional Development
Apr 2010
Presenting has always been a critical business skill. But with Webinars there's an added twist - you can't see your audience members, and they can't see you. So how do you get and keep their...
Provided by Citrix Online
-
White Papers
Conquering Fear: Moving Forward Through Technology
Mar 2010
Even though the Einstein quote is well known, far too often one goes about the daily business doing the same things over and over and expecting different results. Many companies don't realize that...
Provided by Datex
-
Case Studies
Telco Reduces IT Incidents by Nearly 95 Percent, Optimizes IT With Premier Support
Mar 2010
After its inception in 2004, Nedjma, the Algerian arm of Wataniya Telecom needed a way to support the growing complexity of its IT environment as the company moved forward strategically to gain...
Provided by Microsoft
-
Case Studies
Equipment Dealer Capitalizes on Support Plan to Build Proactive IT Operation
Mar 2010
Based in Cairo, Egypt, Mantrac comprises a network of construction equipment dealerships throughout the Middle East and Africa. To accommodate expansion through merger and acquisition and prepare...
Provided by Microsoft
-
Case Studies
DIRECTV, Inc. Improves Customer Satisfaction and Reduces Churn With Real-Time Data Integration
Mar 2010
DIRECTV wanted to maintain high quality customer care for the company's millions of satellite television customers to support growth and prevent customer churn in a highly competitive market and...
Provided by Oracle
-
Case Studies
Duke Energy Brasil Gains Competitive Advantage in Customer Relationship Processes
Mar 2010
Duke Energy Brasil wanted to monitor sales contracts to improve relationships with industrial clients and minimize errors in managing client relationships and improve financial data processing....
Provided by Oracle
-
Case Studies
Insurance Company Gains Competitive Edge, Increases Customer Base With CRM Solution
Jan 2009
AEGON Religare Life Insurance, a new player in Indian insurance market, is dedicated to build a firm future, both for customers and employees by balancing a local approach with the power of an...
Provided by Microsoft
-
Webcasts
Microsoft Career Webcast: Meet women at Microsoft showcasing 3 Services roles they excel at and love to do
Apr 2010
Meet up to 12 different women from Microsoft Services and learn how they are helping our customers succeed. We are holding four webcasts to accommodate four different time zones on the three roles...
Provided by Microsoft Corporation
-
Webcasts
Discover the Difference: Adobe® Connect™ vs WebEx
Sep 2009
Watch this 30 minute session to discover the difference between Adobe Connect for online meetings and training compared to Cisco's WebEx.
Provided by Adobe Systems
-
Webcasts
The Top 10 Tips for Successful Webinars
Aug 2009
Join CBS Interactive and Adobe to receive a comprehensive overview of the most promising strategies and solutions for highly effective online presentations: • Learn why content is king as well as...
Provided by Adobe Systems
-
Webcasts
Your Webinar Questions - Answered!
Sep 2009
In this Adobe recorded webinar, Ken Molay, president of Webinar Success, answers questions about web seminars and web conferencing regarding planning, preparing, promoting, and delivering webinars.
Provided by Adobe Systems
-
Webcasts
Educational Webinars 101: What you need to know
Dec 2009
Find out what you need to consider before implementing webinars as an effective way to deliver training and education for employees, partners, or customers.
Provided by Adobe Systems
-
Webcasts
Webinar for the Large Enterprise
Jan 2010
Ken Molay, president of Webinar Success, discusses the use of webinars and web conferencing as an enterprise-wide business asset. Your large enterprise has requirements and opportunities that are...
Provided by Adobe Systems
-
Webcasts
Secrets of Lead Generation Webinars with Ken Molay of Webinar Success
Feb 2010
Learn how to prepare, produce, and deliver marketing webinars that build enthusiasm among your target prospects.
Provided by Adobe Systems
-
Whitepapers
New Smart Work Customer eBook
Apr 2010
Smart Work in Action features customer stories from around the world and in all industries. In this book, you'll see how our customers are connecting people and processes to optimize business...
Provided by IBM
-
Case Studies
JM Family Improves Customer Service and Employee Productivity
Apr 2010
JM Family improves process efficiency and accuracy to realize approximately $202,000 in annual projected savings and eliminate annual printing of 168,000 pages when it implements IBM software with...
Provided by IBM
-
White Papers
MySQL Cluster for Web and E-Commerce Applications: Growing Revenues and Enhancing Customer Loyalty
Apr 2010
As organizations bring more of their operations to the Web, from e-commerce storefronts to content delivery services and user collaboration, the pressure to keep systems running continuously has...
Provided by Oracle
-
White Papers
Harnessing Your Tribal Knowledge
May 2010
Today's enterprises are challenged with capturing and disseminating information across globally dispersed organizations. Most of a company's knowledge is in the heads of employees and conveyed...
Provided by Altus
-
White Papers
Universal Queuing: A Cookbook for Transforming Your Call Center Into a Contact Center
May 2010
Everyday life transforms, technology evolves, communication methods advance, and organizations battle to stay ahead of the competition. Transformation is essential to survival. One has to see one...
Provided by Callfinity
-
White Papers
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
Oct 2005
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT services with their overall business goals. This Forrester Research report...
Provided by FrontRange Solutions
-
Whitepapers
Business resiliency best practices prepare you for future trends.
Feb 2010
Today, organizations that aren't able to respond to IT disruptions or rapid market changes can find themselves left behind. The IBM Business Resiliency Framework parses an organization into...
Provided by IBM
-
Case Studies
Denver Water Works Toward One Call Resolution for Customers and Provides Access to Consumption Data
Apr 2010
Denver Water wanted to implement monthly billing to communicate more frequently with customers and provide detailed water usage information and provided more efficient and effective customer...
Provided by Oracle
-
Case Studies
State Tax Agency Enables Paperless Filing With SOA: Using SOA to Bring Customer Satisfaction and Efficiency to New Heights - Case Study DeepView
Dec 2008
State Tax Agency wanted to improve the quality and diversity of services it provides to state taxpayers. The agency implemented a Web-based tax-processing application, accessible to taxpayers, tax...
Provided by IBM
-
Case Studies
Tinker Federal Credit Union Increases Member Satisfaction With Intelligent Workload Automation
Sep 2008
With an IBM Service Management Solution, Tinker Federal Credit Union has reduced costs by up to $225,000 annually, extended branch hours and increased energy efficiency - all critical in...
Provided by IBM
