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sales - marketing
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Case Studies
Helzberg Diamonds Improves Sales Reporting, Eliminates Delays for Divisional Execs
Jun 2009
Helzberg Diamond's divisional and regional vice presidents travel frequently and visit many stores each day. Previously, to access key performance data about the stores they were visiting, the...
Provided by Microsoft
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Case Studies
Partner Takes Advantage of Technical Sales Assistance to Secure Large Deal
Jun 2009
To initiate work on a large implementation with Hempel, a global provider of paint-based products, Microsoft Gold Certified Partner Microsolutions and its associate company, Fullscope Scandinavia,...
Provided by Microsoft
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Case Studies
Chemical Company Gains Valuable Visibility Into Sales and Service With CRM Solution
May 2009
Arch Chemicals is a manufacturer and distributor of biocides, including treatment and performance products. The company reports approximately U.S.$1.5 billion in annual sales. Arch Chemicals is a...
Provided by Microsoft
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Case Studies
Experian QAS Leverages Siebel Sales Platform to Drive Annual Revenue Growth
May 2009
Experian QAS wanted to maximize sales effectiveness by accelerating the sales process, leveraging cross- and up-sell opportunities, and gaining real-time lead and pipeline visibility across all...
Provided by Oracle
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Case Studies
Sabre Holdings Improves Service to Its Airline Solutions Customers With Integrated Data
Jun 2009
Sabre Airline Solutions wanted to consolidate customer information to enable a seamless experience - from presales through service and provide employees with easy access to data and improved...
Provided by Oracle
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Case Studies
Grupo A2E de Mexico S.A. de C.V. Consolidates Sales Information and Optimizes Business Opportunities
Jun 2009
Grupo A2E de México wanted to consolidate sales information to manage and improve procedures and operations for follow-up of sales and create a secure, up-to-date database of clients, prospects,...
Provided by Oracle
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Case Studies
Qualitrain Express Centralizes Sales and Marketing Information and Increases Sales Closings by 20%
Jul 2009
Qualitrain Express wanted to centralize all sales information including prospects, clients, accounts, and contacts, to extend visibility and improve oversight of sales procedures and create an...
Provided by Oracle
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Case Studies
Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant
Jun 2009
CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a...
Provided by Microsoft
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White Papers
The New Economics of Customer Reach: Advanced Advertising
Apr 2009
Advanced advertising features in the trade press, articles, marketing papers, and conferences with increasing regularity. The phrase often is used so casually, and put forth with the underlying...
Provided by Sun Microsystems
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White Papers
A Bayesian Model for Sales Forecasting at Sun Microsystems
Mar 2009
An accurate short-term forecast of product sales is vital for the smooth operation of modern supply chains, especially where the manufacture of complex products is outsourced internationally. As a...
Provided by Sun Microsystems
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White Papers
CRM Guide to Eliminating Guesswork: Get Control of Your Business
May 2008
With the five steps mentioned in this white paper, one won't be wasting time on Sunday night, stitching together spreadsheet information from various reps and sales managers. CRM system will...
Provided by FrontRange Solutions
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White Papers
Beyond Power Consumption: What It Really Means to Go Green
May 2009
"Going Green" has become one of the most pervasive slogans in today's commercial marketplace. Growing awareness among policymakers, who are introducing more stringent environmental regulation and...
Provided by IDG (International Data Group)
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Webcasts
Microsoft Dynamics Webcast: Increase Sales Productivity by Creating a Connected and Collaborative Sales Force (Level 100)
Sep 2008
Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you: Increase close rates by simplifying...
Provided by Microsoft
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White Papers
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
Oct 2008
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with...
Provided by Microsoft
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White Papers
Business Service Efficiency: The Key to Green IT and Profitability
Mar 2009
The days of simply adding hardware to meet the growing demands of business for IT services are over. IT can no longer afford to pay the resulting energy bill. That's why Green IT has emerged as a...
Provided by BMC Software
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Case Studies
Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution
Sep 2008
ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to minimize their initial IT...
Provided by Microsoft
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White Papers
Website Strategy for Organisations in the Corporate Services Industry
Jul 2009
Strategy is the key to maximising return on investment online. A website should not stand alone. By integrating online with offline, as well as integrating with business systems and processes,...
Provided by bwired
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White Papers
Microsoft Dynamics CRM - High 5 Sportswear Case Study
May 2008
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make decisions without having the right customer...
Provided by Microsoft
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Webcasts
Dynamics CRM Online High Five Sportswear Webcast
Aug 2008
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to...
Provided by Microsoft
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White Papers
Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer
Aug 2009
Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the...
Provided by Pitney Bowes
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White Papers
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
Aug 2009
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including...
Provided by Pitney Bowes
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White Papers
Winning the "Message Breakthrough" Challenge: Creating a Message Platform That Differentiates Your Product or Service
Jul 2009
Competition is fierce in a crowded marketplace. To get share of industry's business, one must develop a marketing game plan that best represents business needs and goals, and one must develop a...
Provided by g2m Group
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White Papers
DOC1 Suite from Pitney Bowes Business Insight- a Butler Group Technology audit report
Aug 2009
In the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic...
Provided by Pitney Bowes
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White Papers
e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report
Aug 2009
Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the...
Provided by Pitney Bowes
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White Papers
Exploiting Behavioral Analytics Throughout Internet Sites
Aug 2009
This white paper examines how business managers at e-commerce, media and content sites are using behavioral analytics to increase revenue and lifetime value of their online audience. The paper...
Provided by Quantivo Corporation
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White Papers
Accelerating Online Business Insights
Aug 2009
Written by digital marketing expert Jim Sterne, this white paper explains why current web analytics are not enough to generate desired business results and how behavioral analytics can help you...
Provided by Quantivo Corporation
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Case Studies
Global Sales Experience Delivers Business Value With Microsoft Dynamics CRM and a Focus on the User Experience
Jul 2009
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales...
Provided by Microsoft
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White Papers
How Blogs, Web 2.0 and Mobile Applications Are Heating Up Marketing Communications
Jul 2008
With Web 2.0 and proliferation of mobiles, media dynamics have been completely transformed. From a scenario where companies communicated with their markets, clients and users through several...
Provided by Prayag Consulting
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White Papers
The Why's and Why Not's of a Website Revamp
Jul 2009
The website is an important weapon in a company's marketing arsenal. It can perform multiple functions - establish company's online presence, showcase capabilities, generate leads and even...
Provided by Prayag Consulting
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White Papers
A Direct Marketing Framework to Facilitate Data Mining Usage for Marketers: A Case Study in Supermarket Promotions Strategy
Apr 2009
Data mining technology can detect and predict changes in customer behaviour which facilitates the effective planning of direct marketing campaigns. Most of research on data mining for direct...
Provided by Brunel University
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White Papers
Software Implementation Revolutionized
Jul 2009
As an ISV, the sales cycle is paramount. As part of the sales cycle, one often competes for key customer wins. Sure, winning deals may come down to price, but if one gets the chance to compete...
Provided by Novell
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Case Studies
Pepsi Consolidates Business Data, Reducing IT Support Costs by 25 Per Cent
Apr 2009
The Greece-based subsidiary of Pepsi Bottling Group (PBG) produces sales reports crucial to production coordination and market forecasting for the business. But the company's existing disparate IT...
Provided by Microsoft
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Case Studies
Steak N Shake Stirs Up Performance With an IBM Cognos System
Jul 2009
The Steak n Shake Company is a full service, casual dining restaurant open 24 hours a day. Offering made-to-order food at the speed and price of fast food, Steak n Shake is one of the oldest...
Provided by IBM
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Case Studies
Kiwibank's New Account in IBM Cognos Business Intelligence Is Gaining Dividends
Jan 2009
Kiwibank is a 100 percent New Zealand-owned and -operated bank with branches in hundreds of locations across the length and breadth of the country. It needed to achieve control over the accuracy...
Provided by IBM
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Case Studies
Sunsweet Growers Uses Logi 8 to Distribute Business Intelligence to Sales Team
Nov 2008
Sunsweet Growers Inc. is the world's largest handler of dried tree fruits including apricots, cranberries, mangos and prunes. It needed a standard tool for accessing this data for building reports...
Provided by LogiXML
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Case Studies
Matrix2, Sioux Printing: HP Production Optimization Site Visit for Indigo Digital Presses
Aug 2009
A high-end advertising agency based in Miami, Matrix2 has long served the hospitality and real estate industries with marketing design services and traditional offset printing. It needed to...
Provided by Hewlett-Packard (HP)
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White Papers
Marketing During Tough Economic Times: How to Get Your Marketing to Generate More Sales
Apr 2009
This paper is aimed at small business owners interested in learning how to radically improve their marketing to increase sales. Special attention is paid to best practices that will help one...
Provided by AMI-Partners
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White Papers
The Hidden Leads: A Guide to Increasing Sales
Aug 2009
One of the challenges for increasing leads and sales is finding a cost effective strategy capable to drive results in the short term. Before investing thousands of dollars in new programs or...
Provided by AVANSER
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White Papers
Influence the Buying Process With Automated Marketing: 10 Tactics for Improving Revenue and ROI Now
Jul 2009
Of late, fast-paced marketplace where buyers are now more in control than ever, communications must support the buying process to improve top- and bottom-line performance. Automating...
Provided by Engagement Systems
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White Papers
The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
Sep 2009
An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding a CRM solution that meets...
Provided by Microsoft
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Case Studies
Application Integration Improves Output in Sales, Finance
Jan 2012
A leading manufacturer of complete, end-to-end IP video security solutions for Closed-Circuit TeleVision (CCTV) surveillance applications. This global video security company faced several...
Provided by IBM
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Case Studies
Buch.de Implements an Innovative CRM Solution Using IBM Unica
Apr 2012
The buch.de internet stores AG is an online book and media retailer based in Munster. The buch.de decided to modernise its Customer Relationship Management (CRM) department from the ground up....
Provided by IBM
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Whitepapers
Salesforce.com Sales Cloud CRM Datasheet
Jan 2011
The Sales Cloud gives you everything you need to connect with customers "from complete, up-to-date account information to social insights, all in once place and available anytime, anywhere. Learn how.
Provided by Salesforce.com
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Whitepapers
Market Focus Report - Mobile and Social CRM Guide
Jan 2011
Adding mobile access and social collaboration to CRM delivers significant benefits. Get the Nucleus Research survey of CRM decision makers, showing the the significant ROI opportunity all...
Provided by Salesforce.com
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Whitepapers
CRM Market Evaluation Guide
Jan 2011
Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business....
Provided by Salesforce.com
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Whitepapers
7 Steps to the Social Sales Revolution
Jan 2011
A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell...
Provided by Salesforce.com
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Whitepapers
Sales Maximize Profitability, Improve Performance, and Deliver Customer Value
Jul 2012
Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help...
Provided by SAP
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Case Studies
Case Study - PayPoint
May 2012
PayPoint.net decided to upgrade its websites. However, due to the international nature of the business and strict SLAs with merchants, it was vital there was no downtime or service impact....
Provided by Riverbed
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Whitepapers
The Big Payback on Quality Data - Five tenets companies embrace to realize ROI
Jun 2012
Today, companies are bombarded with an exploding volume of data in corporate applications and through social media. Not surprisingly, data inaccuracy is at an all time high. At a time when...
Provided by Dun & Bradstreet
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White Papers
HR at Oracle: Leadership That Drives Business Value (IHRIM Article)
Jun 2012
Keeping up with the speed of business is no small task. Organizations today have constant and increasing pressures from shareholders, stock analysts, customers, and employees to execute better,...
Provided by Oracle
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Case Studies
Cisco Uses SAP BWA Appliance to Improve Pipeline Visibility
Apr 2012
Cisco Sales Operations plays a vital role in tracking all transactions and bookings for the company. The company decided to address the issue by deploying a new, more efficient business...
Provided by Cisco
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Whitepapers
Cognos Express: How Analytics Make Midsize Companies More Profitable [Sept 2011]
May 2012
While many large enterprises have adopted analytics technologies such as business intelligence (BI), performance management (PM), and predictive analytics, misperceptions about costs and risk have...
Provided by IBM
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Podcasts
Quickly Implement Key Features of Google Analytics to Track Online and Offline Marketing Efforts
Dec 2009
In this podcast, the speaker discusses current and new features in Google Analytics to help the listener reach their marketing goals. It may be overwhelming to see all the data that is coming in,...
Provided by Bayshore Solution
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Podcasts
Interactive Marketing Trends in 2010
Feb 2010
In this Podcast, the speaker discusses about Interactive Marketing Trends. The speaker will also focus on 3 big, Interactive Marketing current trends in 2010 which are Local, Mobile and Real-Time.
Provided by Bayshore Solution
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Podcasts
Updates in Mobile Trends Including Google Voice
Aug 2010
In this Podcast, the speaker discusses the latest mobile trends in mobile marketing. The speaker explains about the tips and tricks in mobile marketing and includes the most recent updates in...
Provided by Bayshore Solution
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Podcasts
Developing Online Content to Benefit Your Internet Marketing Strategy
Jun 2011
In this podcast, the speaker discusses about developing Online content to benefit their Internet marketing strategy and its strategy. Without content, the best creative, the best technology and...
Provided by Bayshore Solution
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Podcasts
Easy SEO Changes to Increase Website Traffic and Page Rankings
Jul 2011
In this podcast, the speaker discusses about SEO changes to increase website traffic. The speaker also discusses a few easy changes that can be made to increase website traffic. Using Web...
Provided by Bayshore Solution
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Podcasts
How to Optimize Keywords for Search Engine Results
Aug 2011
In this podcast, the speaker shares tips on how to optimize keywords and meta data for search engine results as part of their Internet marketing strategy. Once one have done their keyword research...
Provided by Bayshore Solution
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Podcasts
Ten Smart and Simple Web Habits
Jan 2012
In this podcast, the speaker discusses about the ten smart and simple web habits. The speaker also discusses about the ten web habits that can make their website become a more successful tool in...
Provided by Bayshore Solution
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Whitepapers
Get the Most Out of Your Siebel CRM with the Oracle Optimized Solution for Siebel CRM
Mar 2012
Customer Relationship Management (CRM) is well understood among IT professionals as an application that rapidly becomes critical to an enterprise. Initially, a CRM installation is usually...
Provided by Oracle
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Whitepapers
IT Pays to Specialize in a Vertical Market - How IT Solutions Providers Can Grow Through a Targeted Approach to Marketing and Sales
Apr 2012
How does a provider of managed IT services grow its business? The answer lies in the adage "jack-of-all-trades, master of none." Specialization is the key. To achieve sustainable growth, consider...
Provided by ConnectWise
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Whitepapers
Workforce Visibility
Mar 2012
Do you know as much about your employees as you know about your customers, products, or systems? Imagine the organizational transformation that could be possible if HR could provide real-time,...
Provided by Workday
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Whitepapers
Tapping into Unleashed Business Potential with Advanced Analytics
Mar 2012
Tapping into unleashed business potential through advanced analytics This 10 page paper outlines how IBM Netezza data warehouse appliances with advanced analytics enable enterprises to move from...
Provided by IBM
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Whitepapers
Harnessing the Power of Advanced Analytics
Mar 2012
IBM Netezza data warehouse appliances push the limits of analytics by fusing our ground breaking data warehouse appliances with high performance, scalable analytics that can process massive data...
Provided by IBM
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Whitepapers
CIA Whitepaper
Mar 2012
For retail executives and analysts, who are dissatisfied with siloed, black-box, inflexible CRM and analytics solutions, the Customer Intelligence Appliance (CIA) is an appliance-based solution,...
Provided by IBM
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Whitepapers
The Case for Contract Management - Why You Should Get Started Today (SAP Insider Article)
Mar 2012
Without proper insight into its contracts, a com
Provided by SAP
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Podcasts
Standard Bank Customer Video
Mar 2012
See how Standard Bank S.A. offers an innovative, new banking channel with a compelling mobile customer experience using SAP's mobile platform.
Provided by SAP
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Podcasts
How did one CIO turn creative IT into a key NBA business strategy?
Feb 2012
CIO Michael Gliedman shares his strategy for engaging the NBA audience. Learn how integrating technology with key business strategies led to a deeper, more exciting fan experience via pristine...
Provided by Cisco Systems, Inc
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White Papers
Sales Analytics
Mar 2012
Oracle Sales Analytics provides hundreds of key performance indicators and more than 130 reports in five customizable dashboards. These analytics solutions dramatically improve the effectiveness...
Provided by Oracle
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Podcasts
Targetbase Enhances its Client Services with Oracle Exadata
Mar 2012
As digital data continues to explode, organizations are looking for game changing technology to stay in front of the increasing business velocity and complexity. Targetbase, an agency that...
Provided by Oracle
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Webcasts
R.L. Polk Discusses Storage Efficiency with Oracle Exadata
Mar 2012
Douglas Miller, Director of Global Database Development and Operations at R.L. Polk, a leader in automotive intelligence and marketing solutions, discusses the benefits of Oracle Exadata's...
Provided by Oracle
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Case Studies
Case Study - Meridiana fly
Feb 2012
In today's highly competitive travel industry, online airline and travel group Meridiana fly needed a dynamic, content-rich website that could support over 15 million hits a month. The company's...
Provided by Riverbed
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Case Studies
Online Meetings Enable Sales Team to Increase Leads Tenfold
Nov 2009
HLP Information management GmbH is a provider of software and IT solutions that specializes in helping global clients. Their challenge is to highlight sophisticated features of advanced IT...
Provided by Cisco Systems
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Case Studies
Investment Firm Increases Sales Capacity With Web Meetings
Aug 2009
Standard Life is a major asset management group headquartered in Edinburgh and operating across the globe. Their challenge is phone calls being used as primary method of outreach to intermediaries...
Provided by Cisco Systems
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White Papers
Analysis on E-consumers' Purchasing Behavior Based on Data-driving Model
Dec 2011
It is the Internet world with vastly purchasing data sea online that makes research model of e-consumers' purchasing behavior very different from traditional ones. Firstly this paper proposes...
Provided by Academy Publisher
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White Papers
Real-Time S&op: Working to Make the Plan, Then Making the Plan Work
Dec 2011
The purpose of this paper is to discuss the technologies and business processes needed to frame a successful Sales and Operations Planning (S&OP) process. The paper discusses how to obtain the...
Provided by E2open
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White Papers
B2B E-Marketplace Adoption in Agriculture
May 2009
The Internet provides new opportunities and challenges for agricultural product marketing. B2B E-marketplace is a model of E-commerce, which has been used to trade a wide range of goods, including...
Provided by Academy Publisher
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Whitepapers
Business Analytics with an IBM Business Partner
Jan 2012
Many midsize organizations decide not to invest in analytics due to misperceptions about risk and cost and their IT departments' lack of analytics-specific skill sets. Turning to partners skilled...
Provided by IBM
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Whitepapers
Cincinnati Zoo increases revenues by $500,000 in less than one year
Jan 2012
The Cincinnati Zoo and Botanical Garden along with the help of IBM Business Partner BrightStar increases revenues by $500,000 in less than one year after their IBM Cognos Software implementation...
Provided by IBM
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Whitepapers
BMR tones up its sales performance with advanced analytics Building an IBM® Cognos® Express solution with help from ProStrategy Colman - Success Story
Jan 2012
BMR tones up its sales performance with advanced analytics.
Provided by IBM
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Case Studies
ISV Reduces Sales and Deployment Cycle From Months to Five Minutes With Web-Based Service
Sep 2009
Octave wanted to deliver its retail accounting and sales solution as an online service. It partnered with YouSAAS - a Microsoft Gold Certified Partner specialising in technical and marketing...
Provided by Microsoft
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Case Studies
Mobile Telecom Saved 20 Percent With New, Robust, Reliable Sales System
Feb 2009
As the market grew more competitive, Vodafone realized that providing a best-in-class product would be only half the battle. To build lasting subscriber relationships and create customer loyalty,...
Provided by Hewlett-Packard (HP)
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White Papers
The Alliance Salesforce.com Solution: A Complete Solution for CRM Integration
Jul 2008
This paper talks about SalesForce.com and the IBM System I (including iSeries and AS/400) and how it helps customers get the most out of both platforms. It brings extensive experience with the IBM...
Provided by PATRICK TOWNSEND SECURITY SOLUTIONS
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White Papers
Winning in Today's Environment: Six Imperatives for the Chief Sales Officer
Oct 2009
To quote Charles Dickens, is it the best of times or the worst of times? Well, for leading sales executives there has never been a greater opportunity to convert their organization's top...
Provided by Oracle
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White Papers
Volume Activation Technical Reference Guide
Jul 2009
This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server® 2008 R2...
Provided by Microsoft
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White Papers
Everything You Need to Know About Digital Marketing
Nov 2009
Digital Marketing involves the use of website and associated marketing tools to promote business online. Blogs, forums, news and newsletters, are powerful ways to inform and engage visitors. But...
Provided by bwired
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White Papers
Liquid Comma: Design Can Be Your Next Asset to Manage: E-mail Marketing Techniques
Nov 2009
In an unpredictable economy, it is becoming increasingly necessary to refocus marketing efforts to be more cost-effective, while still achieving measurable results in even shorter time frames....
Provided by Liquid Comma Design
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White Papers
A Smarter Way to Mind the Store: IP Video Surveillance
Dec 2007
In both retail operations and the sales floor, the competition is fierce and the profit margins are slim. To stay on top, retailers have to seize every advantage they can. This often means...
Provided by Axis Communications
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Case Studies
Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives
Nov 2009
Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external customer service and identify key healthcare insurance accounts for up-selling. The...
Provided by Oracle
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White Papers
Best Practices of the Best-Run Sales Organizations
Sales Opportunity BlueprintingMar 2009
Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they...
Provided by SAP
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Webcasts
Want to use Social Media to Benefit Your Business?
Dec 2009
Let the experts at CareerBuilder show you how. This on-demand Webinar explains how social media tools are changing the face of business. Plus, it gives you 10 easy ways to integrate these tools...
Provided by Career Builder
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Webcasts
Delivering a "Wow" Customer Experience
Dec 2009
In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle,...
Provided by Oracle
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Webcasts
Increasing Sales Productivity
Dec 2009
In sales, lost time equals lost money. Steve Diamond, senior director of product marketing at Oracle, describes how an easy-to-use on-demand CRM solution can improve productivity at every stage of...
Provided by Oracle
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Whitepapers
Guide to cost optimization: 4 ways to gain operational advantage
Dec 2009
In today's economic environment, companies everywhere seek to reduce the cost of operations. Did you know that organizations today spend up to 80 percent of the IT budgets supporting day-to-day...
Provided by Hewlett-Packard (HP)
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Whitepapers
Turning Product Development into Competitive Advantage
Jul 2009
Smarter products. You hear them mentioned in trade journals, in boardrooms and in the press releases of your competitors. What are smarter products? How do you make them? And how do you make them...
Provided by IBM
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White Papers
Nortel Sales Enablement Portfolio
Dec 2008
In today's complex business environment, sales success can be more elusive, more challenging and more costly than ever before. Increased competition means that buyers have more choices, and demand...
Provided by Nortel Networks
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Videos
Business Analytics - Turning Data Into Insight
Aug 2012
View this short video to learn about the power of analytics and its ability to help companies remain competitive. Specific industries have specific challenges. Telecommunications companies its...
Provided by IBM
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Whitepapers
Smarter Products: The Building Blocks for a Smarter Planet
Jan 2010
Businesses are delivering a new generation of smarter products that are increasingly instrumented, interconnected and intelligent - enabled through software.
Provided by IBM Corp.
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Presentations
Microsoft Dynamics® CRM Online Customer Montage
Jan 2010
In this 3 minute video, two Microsoft Dynamics® CRM Online customers discuss how this new software service is not only helping them be more effective in their sales and marketing groups, but is...
Provided by Microsoft
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Webcasts
Cutting Costs through Workload Automation
Jan 2010
Join BMC's John McKinney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation. Gartner has covered the...
Provided by BMC Software
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White Papers
Avoiding Mistakes and Measuring Success in Collaborative Development
Jan 2010
The success of open source initiatives and the growing popularity of social media tools such as blogs and wikis have led many enterprises to adopt the open source model of collaboration for...
Provided by CollabNet
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White Papers
B2B Customer Retention: Seven Strategies for Keeping Your Customers
May 2005
Business marketers have much to gain from retention marketing. Business customers tend to be fewer and more valuable - meaning you can't afford to lose even one. But how do you keep your customers...
Provided by Penton Media
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Whitepapers
Reporting for midsize companies: Empower your business with self-service reporting
Sep 2009
Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
Provided by IBM
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Webcasts
Webinars as Part of a Digital Marketing Strategy
Jan 2010
Much like the tree that falls in the forest with no one to hear, a webinar produced in a vacuum doesn't make much of an impact. Make your webinars more impactful and effective by integrating them...
Provided by Adobe Systems
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Webcasts
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
Jan 2010
Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence...
Provided by Convergys
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Case Studies
Alphawest Improves Sales Predictability and Forecast Accuracy, Cuts Software Costs by 50%
Dec 2009
Alphawest had expanded as a result of many acquisitions and was subsequently acquired by Optus in 2005. This created a situation where each office used a different Customer Relationship Management...
Provided by Oracle
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White Papers
Four Great Revenue Strategies for Customer Service
Jan 2005
Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer...
Provided by RightNow Technologies
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White Papers
Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency
Feb 2004
Download this JupiterResearch report, sponsored by RightNow Technologies, to read about 10 core tactics you can use to boost the performance of your e-mail marketing campaigns. These vital...
Provided by RightNow Technologies
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Webcasts
Momentum Webcast: Emerge Stronger With Microsoft BI: Sales and Marketing (Level 100)
Jan 2010
The presenter presents how the total Microsoft Business Intelligence solution can enable the attendee to maximize the technology during the economic downturn. This presentation builds on the...
Provided by Microsoft
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White Papers
Tap Into Social Media to Drive Enterprise Sales Results
Feb 2010
As the old saying goes, it's not what you know but whom you know. This continues to be true, particularly in today's business landscape. With the convergence of social media and enterprise...
Provided by InsideView
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White Papers
The Impact of Sales 2.0 On Sales & Marketing Effectiveness
Feb 2010
In the fall of 2009, the Bridge Group, Inc. conducted a survey on the impact of Sales 2.0 tools within organizations including the positive impact technology can have on the buying and selling...
Provided by InsideView
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White Papers
Need Warm Leads in Cold Weather? In The World of Sales 2.0. Warm Leads Await.
Feb 2010
In today's economy, the days of true cold calling are less and less frequent. Now, more than ever, sales organizations need to leverage the wealth of information and interactive possibilities in...
Provided by InsideView
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White Papers
The Art of Social Sales
Jan 2010
Most of the time, we don't think of sales as "social." In fact, never is probably more accurate. But when it comes to dealing with the new customer—a social customer—the contemporary sales...
Provided by Oracle
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Whitepapers
The Importance of Choosing the Right Workload Migration Tools
Feb 2010
IT decision-makers should be wary of too-good-to-be-true product offers that lack automation capabilities and that, in terms of total cost of ownership, are far more expensive than PlateSpin...
Provided by Novell
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White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
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Whitepapers
How requirements engineering can help you deliver smarter products
Sep 2009
Products are becoming smarter. There are now computer chips in everything from running shoes to cars to coffee makers. And as products become more interconnected, instrumented and intelligent, the...
Provided by IBM
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Whitepapers
Systems development in the twenty-first century: delivering business value by connecting people, processes and tools
Dec 2009
From application-rich, Web-enabled mobile devices to cars that prevent close-call accidents, the products and technology people use every day are getting smarter—which means that the tools and...
Provided by IBM
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Webcasts
Wireless Handheld Device Evolution
Jan 2006
This webinar will be of interest to marketing and technical salespeople who would like to learn about the evolution of wireless handheld devices from PDA and phones to today's smart phone and...
Provided by Light Reading
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White Papers
ERP Consultants: Is the Promise of Knowledge Transfer Just Part of the Sales Pitch?
Feb 2010
Most ERP projects are filled with promises of software knowledge transfer from the consultants to the client. Yet once a project is over, in many cases, the client is clueless when it comes to...
Provided by R3Now.com
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White Papers
Progressive or Predictive Dialers - They Both Have Their Place
Nov 2009
There are four primary applications for investing in automated dialing devices: sales calls to new customers, pro-active customer care, cross-selling or up-selling to existing customers, and...
Provided by Callfinity
