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Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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White Papers
Attracting Generation Y Employees
Sep 2008
Who, what, how and why? Who is the new generation that is penetrating the job market like no other since the baby boomers? What is it that they are looking for, what are they attracted to? How...
Provided by PeopleAnswers
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White Papers
Succeed With the Soft Stuff
Sep 2008
If "Soft skills" such as those mentioned are widely accepted as a strong success determinant, why are so many managers ineffective at hiring for the Ideal Profile, and why do they constantly...
Provided by PeopleAnswers
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White Papers
The Law & HRM: An Ounce of Prevention Is Worth a Pound of Cure
Jan 2009
The nature of Human Resources Management ("HRM") has become more challenging because of today's complex legal environment. Increasingly, HR professionals have had to assume more front line...
Provided by MMC Technology
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White Papers
The Positive Economics of Customer Engagement
Mar 2008
Engagement is the emotional connection or attachment that a customer develops during the repeated and ongoing interactions. Engagement accumulates through satisfaction, loyalty, influence, and...
Provided by Allegiance
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White Papers
Eight Steps to Image Exchange
Jan 2008
For those financial institutions that have not yet started image exchange, there's no time like the present to get involved. The check image exchange process has become simpler, faster and more...
Provided by Viewpointe
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White Papers
Power Consumption: Designing for Client Use
Dec 2008
Maximum power consumption is specified for many standards including PCI, PMC, cPCI etc. It would be nice it the real world design issues followed the standards of the IEEE Computer Society and...
Provided by Dynamic Engineering
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White Papers
Make Your Technology Intuitive and Profitable: How to Increase Sales While Reducing Product Returns
Mar 2009
Numerous controlled tests and successful product launches demonstrate the value of simplifying the user experience with "Easy, appliance-like" usability. The message should be clear for service...
Provided by NexAira
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White Papers
Effectively Managing Change With Oracle Utilities Customer Care and Billing for Water Utilities
Aug 2007
Escalating population growth and rapid industrial development are increasing global demand for water. At the same time, utilities throughout the world are struggling to generate sufficient revenue...
Provided by Oracle
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White Papers
Local Content, Global Control: Simplifying Translation in Insurance and Financial Services
Oct 2008
The truly global company knows there is more to "Going global" than opening offices in multiple countries. Globalization is a race to develop loyal customers around the world before one's...
Provided by Lionbridge Technologies
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White Papers
It's All About the Deadline: Overcoming the Four Key Challenges of eDiscovery to Help Control Attorney Review Costs
Mar 2008
In today's corporate litigation landscape, eDiscovery has become a complex challenge. The costs involved in finding, collecting, processing, reviewing and producing an ever-growing number of...
Provided by Xerox
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Case Studies
Epicor Software Case Study: TEAM Industries
Dec 2007
TEAM Industries helps make the outdoor enjoyment possible by designing and manufacturing innovative power-train components for well-known companies in the recreational and off-road industries,...
Provided by Epicor Software
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Case Studies
Calgary Co-op Expands Human Resource Solutions to Further Drive Efficiency and Transparency
Apr 2009
Calgary Co-op wanted to leverage existing human resources and financial solution investments and to deliver on strategic vision and increased productivity of employees to drive continued...
Provided by Oracle
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Case Studies
National Health Service Maximizes IT Value With Tailored Technical Guidance
Mar 2009
The National Health Service (NHS) is the United Kingdom's primary healthcare organization, providing care to approximately 60 million citizens. While the NHS has a central IT agency that finances...
Provided by Microsoft
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Case Studies
Transforming the Business of Human Resources
Dec 2008
Human Resources organizations face an ever-increasing number of business challenges. Some are Traditional-managing employee benefits, attracting and retaining the right staff. Others are unique...
Provided by Verizon
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Case Studies
Vehicle Liquidation Company Reduces Security Exposure With Services Engagement
Dec 2007
IAA lacked the best practices and operational guidance needed to reliably perform security update deployments. As a result, some critical security updates were not deployed, leaving the company...
Provided by Microsoft Tips
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Case Studies
Partnership Working Pays Off in Getting U.K. Hospitality Trading Online
Mar 2008
The United Kingdom hospitality and licensed trade industries are enthusiastically embracing online ordering. As a result, the leading Web site operator for the trade, barbox, is netting sales of...
Provided by Microsoft Tips
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White Papers
HR Confidential: How Can Rights Management Help?
Dec 2007
In most businesses today, sensitive HR information such as employee medical and financial records, payroll information, and private personal data can only be protected by limiting access to the...
Provided by Microsoft Tips
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Case Studies
Microsoft Online Customer Story: TD AMERITRADE
Nov 2007
TD AMERITRADE has been providing brokerage services since 1975. When the market's opening bell rings, it signals the moment millions of investors begin following the ticker for opportunities. It...
Provided by Microsoft Tips
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White Papers
Motivate Service Professionals to Get Wow Performance
Dec 2007
The only thing harder than delivering excellent customer service consistently is motivating someone else to do so. Customers are more demanding than ever, and service professionals are more...
Provided by Microsoft Tips
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White Papers
Sales Performance Management in an On-Demand Secure Environment
Aug 2007
Every organization should be able to leverage industry-leading Sales Performance Management (SPM) technology to directly link company sales strategy to day-to-day and quarter-to-quarter incentive...
Provided by Callidus Software
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Case Studies
Top Northwest Accounting Firm Empowers Employees Saves Significant Time With Web-Based Appraisal System
Dec 2007
Clark Nuber is a leading employer in Washington state and one of the 50 Best Small and Medium Companies to Work for in America. The firm was looking for a way to modernize its talent management...
Provided by Halogen Software
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Case Studies
Coventry City Council Cuts Overhead by US$414,000 by Migrating 24% of Spend to Online Purchasing
Feb 2008
Coventry City Council provides local government services to 306,000 residents and businesses in the United Kingdom's eleventh largest city. Coventry City Council wanted to streamline and e-enable...
Provided by Oracle
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Webcasts
Creating the Ultimate Customer Experience in Retail
Dec 2007
Survival in today's highly competitive retail environment requires more than just low prices and unique products. To stand out from the rest, businesses must focus on the customer's shopping...
Provided by Cisco Systems
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White Papers
The Eight Dimensions of Customer Experience for Financial Services
Oct 2007
Financial firms seeking to grow in a commoditizing market are focusing on customer satisfaction and innovation. Providing a great customer experience is key to both and requires attention across...
Provided by CA
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Webcasts
The Cannon Story: Meetings Accelerated
Oct 2007
Cannon expresses the importance of building customer relationships nationwide.
Provided by Cisco Systems
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Case Studies
Church & Dwight Co. Improves Trade Management Processes, Increases Efficiency
Oct 2007
Church & Dwight Co., Inc., founded in 1846, is the leading U.S producer of sodium bicarbonate, otherwise known as baking soda, a natural product that cleans and deodorizes. The company wanted to...
Provided by Oracle
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White Papers
Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency
Feb 2004
Download this JupiterResearch report, sponsored by RightNow Technologies, to read about 10 core tactics you can use to boost the performance of your e-mail marketing campaigns. These vital...
Provided by RightNow Technologies
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White Papers
B2B Customer Retention: Seven Strategies for Keeping Your Customers
May 2005
Business marketers have much to gain from retention marketing. Business customers tend to be fewer and more valuable - meaning you can't afford to lose even one. But how do you keep your customers...
Provided by Penton Media
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White Papers
Attracting Generation Y Employees
Sep 2008
Who, what, how and why? Who is the new generation that is penetrating the job market like no other since the baby boomers? What is it that they are looking for, what are they attracted to? How...
Provided by PeopleAnswers
-
White Papers
Succeed With the Soft Stuff
Sep 2008
If "Soft skills" such as those mentioned are widely accepted as a strong success determinant, why are so many managers ineffective at hiring for the Ideal Profile, and why do they constantly...
Provided by PeopleAnswers
-
White Papers
The Law & HRM: An Ounce of Prevention Is Worth a Pound of Cure
Jan 2009
The nature of Human Resources Management ("HRM") has become more challenging because of today's complex legal environment. Increasingly, HR professionals have had to assume more front line...
Provided by MMC Technology
-
White Papers
The Positive Economics of Customer Engagement
Mar 2008
Engagement is the emotional connection or attachment that a customer develops during the repeated and ongoing interactions. Engagement accumulates through satisfaction, loyalty, influence, and...
Provided by Allegiance
-
White Papers
Eight Steps to Image Exchange
Jan 2008
For those financial institutions that have not yet started image exchange, there's no time like the present to get involved. The check image exchange process has become simpler, faster and more...
Provided by Viewpointe
-
White Papers
Power Consumption: Designing for Client Use
Dec 2008
Maximum power consumption is specified for many standards including PCI, PMC, cPCI etc. It would be nice it the real world design issues followed the standards of the IEEE Computer Society and...
Provided by Dynamic Engineering
-
White Papers
Make Your Technology Intuitive and Profitable: How to Increase Sales While Reducing Product Returns
Mar 2009
Numerous controlled tests and successful product launches demonstrate the value of simplifying the user experience with "Easy, appliance-like" usability. The message should be clear for service...
Provided by NexAira
-
White Papers
Effectively Managing Change With Oracle Utilities Customer Care and Billing for Water Utilities
Aug 2007
Escalating population growth and rapid industrial development are increasing global demand for water. At the same time, utilities throughout the world are struggling to generate sufficient revenue...
Provided by Oracle
-
White Papers
Local Content, Global Control: Simplifying Translation in Insurance and Financial Services
Oct 2008
The truly global company knows there is more to "Going global" than opening offices in multiple countries. Globalization is a race to develop loyal customers around the world before one's...
Provided by Lionbridge Technologies
-
White Papers
It's All About the Deadline: Overcoming the Four Key Challenges of eDiscovery to Help Control Attorney Review Costs
Mar 2008
In today's corporate litigation landscape, eDiscovery has become a complex challenge. The costs involved in finding, collecting, processing, reviewing and producing an ever-growing number of...
Provided by Xerox
-
Case Studies
Epicor Software Case Study: TEAM Industries
Dec 2007
TEAM Industries helps make the outdoor enjoyment possible by designing and manufacturing innovative power-train components for well-known companies in the recreational and off-road industries,...
Provided by Epicor Software
-
Case Studies
Calgary Co-op Expands Human Resource Solutions to Further Drive Efficiency and Transparency
Apr 2009
Calgary Co-op wanted to leverage existing human resources and financial solution investments and to deliver on strategic vision and increased productivity of employees to drive continued...
Provided by Oracle
-
Case Studies
National Health Service Maximizes IT Value With Tailored Technical Guidance
Mar 2009
The National Health Service (NHS) is the United Kingdom's primary healthcare organization, providing care to approximately 60 million citizens. While the NHS has a central IT agency that finances...
Provided by Microsoft
-
Case Studies
Transforming the Business of Human Resources
Dec 2008
Human Resources organizations face an ever-increasing number of business challenges. Some are Traditional-managing employee benefits, attracting and retaining the right staff. Others are unique...
Provided by Verizon
