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outsourcing
(511 results)-
White Papers
Managed Services Demystified - An Overview for Telecom Service Providers
Aug 2006
Facing increasing competition and commoditization from traditional telecom products, service providers are either in the process of or planning for the move to next generation, converged, network...
Provided by Alcatel-Lucent
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White Papers
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity
Oct 2009
Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each...
Provided by Ricoh
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White Papers
Building and Operating a Network Operating Center (NOC) and Help Desk
Apr 2012
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The...
Provided by ConnectWise
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White Papers
Evolution of IT Services Delivery Model
Mar 2008
With an anticipated slowdown in the global economy there is higher pressure on IT services partners to demonstrate greater value and differentiation in services. Clients are looking at their IT...
Provided by Infosys Technologies
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Downloads
LabTech Remote Monitoring & Management (RMM) Free Trial
Apr 2012
Looking for an affordable and powerful RMM solution to increase your service efficiency, productivity and profitability? Or, transform your break-fix model into a recurring managed services profit...
Provided by LabTech Software
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White Papers
Deliver Extraordinary Customer Experience
Oct 2010
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why...
Provided by Oracle
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White Papers
Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
Oct 2011
You're in the IT business because you've studied, understand and can apply the technology. However, this experience doesn't necessarily prepare you for selling solutions. When you're selling...
Provided by ConnectWise
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White Papers
Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing
Jan 2007
Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often...
Provided by EquaTerra
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White Papers
The Outsourcer's Guide to Success: Nine Factors for Great Governance
Aug 2007
Organizations undertaking information technology and business process outsourcing understandably focus on "Doing the deal." This involves everything from finding and assessing service providers to...
Provided by EquaTerra
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White Papers
Simplified Billing Accuracy and Revenue with Automated Invoicing
Aug 2011
Growing revenue is tough enough, from deliverable's to deadlines, time is money. Worrying about time sheets, invoicing and billable hours should be the last thing on any workflow managers mind....
Provided by Abak Software
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White Papers
Ask Before You Outsource: Ten Critical Questions to Put to Potential Service Providers
Jan 2001
As outsourcing becomes both more pervasive and mission-critical, the burning question is no longer “should I outsource?” but rather “what should I outsource, and to whom?” Companies must therefore...
Provided by Structure
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White Papers
MTS self-assessment
Oct 2011
This interactive self-assessment tool can be used on the Web or in-person to help clients identify areas of support and maintenance need in their IT infrastructure. It takes about 5 minutes to...
Provided by IBM
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White Papers
The Importance of Service Level Agreements in Outsourcing Contracts
Sep 2005
Effective SLAs are extremely important to ensure effective outsourcing engagements. The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement...
Provided by Pearson Education
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White Papers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
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White Papers
The outsourcing decision for a globally integrated enterprise: from commodity outsourcing to value creation.
Jan 2008
Globalization and advances in technology have changed the way business gets done. Today, outsourcing helps make the globally integrated enterprise possible. And the decision-making process for...
Provided by IBM
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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White Papers
IT Governance and Outsourcing - What Are the Implications for Service Providers?
Jun 2008
Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are...
Provided by Dimension Data
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White Papers
Offshore Outsourcing
Jun 2009
As all companies face increased competition due to globalization and unforgiving market forces, the use of offshore development partners is becoming a compelling way to maintain market share and...
Provided by Bamboo Technologies
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Webcasts
Cutting Costs through Workload Automation
Jan 2010
Join BMC's John McKinney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation. Gartner has covered the...
Provided by BMC Software
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White Papers
Assessing the Role of IT in BPO Success: 2008 Market Study Update
Mar 2008
Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an...
Provided by EquaTerra
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White Papers
Putting Dispatch in the Driver's Seat
Apr 2012
Chances are good that the operations at your Help Desk are a bit chaotic. This is especially true if you have not implemented an effective Dispatch strategy. Given that, the key to Help Desk...
Provided by ConnectWise
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White Papers
Windows Partner Solutions: Seven Tips & Tricks for Windows 7: Volume 1
Feb 2012
Help the Help Desk Help You. Solving problems unique to a machine can be an arduous task for both the end-user and the help desk. This volume includes tips on the Problem Steps Recorder, shuffling...
Provided by Dell & Microsoft
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White Papers
An Introduction to Procurement Management Using PMI Terminology
Oct 2010
This white paper explains the steps and stages of procurement as they relate to the Project Management Institute's (PMI) Procurement Management knowledge area. It provides a general introduction...
Provided by Global Knowledge
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White Papers
Source Code Management Best Practice: Applying Economic Logic to Migration
Nov 2011
If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will...
Provided by CollabNet
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White Papers
White Paper on Offshore Software Development in India: Part 1
Oct 2003
This white paper talks about offshore software development in India. Outsourcing takes place when one company hands over operational responsibility for one or more of its non-core functions to...
Provided by SecureNode
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White Papers
Outsourcing Relationships: Why Are They So Difficult To Manage?
Jan 2002
This white paper talks about factors contributing to outsourcing relationship problems. Although the parties enter into an outsourcing agreement with the intent to work well together for a...
Provided by Everest Group
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White Papers
Top 10 Considerations for Selecting the Right RMM Solution
Jul 2011
The most successful IT service providers are those that find ways to differentiate themselves from the competition and consistently strive to retain loyal customers. In an increasingly crowded...
Provided by LabTech Software
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White Papers
Cultural Intelligence and Offshore Outsourcing Success: A Framework of Firm-Level Intercultural Capability
Aug 2008
This paper discusses the importance of firm-level cultural intelligence in the context of international business ventures such as offshoring. The paper identifies the recent movement toward global...
Provided by Decision Sciences Institute
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White Papers
Service Delivery Management: Solutions for Telecom
May 2006
The process of managing service delivery in the telecom sector is becoming increasingly difficult. Oblicore provides service delivery management software and best practices for service level and...
Provided by Oblicore
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White Papers
Managing Risk in Outsourcing: A Guide to Setting SLAs
Aug 2006
Now that one has executed a contract and established the overall legal framework within which the company and the chosen service provider will operate, it's time to define the delivery of the...
Provided by CTQ Media
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White Papers
Impact of Network Outsourcing on Key Performance Indicators
Jun 2006
As networks converge and become more complex, service providers continue to search for ways of streamlining their operations. The continuing effort to reduce costs and increase the quality of...
Provided by Alcatel-Lucent
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White Papers
Winning with Managed Services: How to Facilitate Rapid, Lean Growth with Professional Services Automation
Dec 2010
Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks,...
Provided by ConnectWise
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White Papers
Choosing a Cloud Hosting Provider with Confidence
Jul 2011
In this must read white paper, "Choosing a Cloud Hosting Provider with Confidence: VeriSign SSL Certificates Provide a Secure Bridge to Trusted Cloud Hosting Providers", you will learn about cloud...
Provided by VeriSign
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White Papers
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
May 2007
The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO...
Provided by EquaTerra
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White Papers
Offshore Project Management - Risks and Best Practices
Jun 2005
Outsourcing and offshoring have been the biggest trends of the last decade in IT. As more and more companies take advantage of the overwhelming benefits of reduced costs and increased flexibility,...
Provided by Zinnov
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White Papers
Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering
May 2006
This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve service levels and quality for the clients, along with differentiating the...
Provided by eGain Communications
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White Papers
Comparing Fax Servers to Hosted Fax Solutions
Jul 2007
Today, faxing continues to be a dominant communications tool. While e-mail may be the 'killer app,' the fact is many industries still rely heavily on faxes to transmit data between two or more...
Provided by MyFax
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White Papers
Assessing the Role of Captive Operations in Global Service Delivery Models
Aug 2007
Services are simultaneously climbing the value chain from transaction to more strategic, knowledge-based processes (e.g., R&D, financial analysis, marketing, market research). In response, many...
Provided by EquaTerra
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White Papers
How cloud adds strategy to IT outsourcing
Oct 2011
As businesses feel the pressure from the recent recession, they look again to cut costs through outsourcing of their IT operations. Cloud computing can help not just with costs, but it can also...
Provided by SAVVIS
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White Papers
Metrics and Incentives in Outsourcing: Driving Peak Performance
Sep 2001
Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research study,...
Provided by Accenture
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Downloads
LabTech Remote Monitoring & Management (RMM) Free Trial
Apr 2012
Looking for an affordable and powerful RMM solution to increase your service efficiency, productivity and profitability? Or, transform your break-fix model into a recurring managed services profit...
Provided by LabTech Software
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White Papers
Building and Operating a Network Operating Center (NOC) and Help Desk
Apr 2012
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The...
Provided by ConnectWise
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White Papers
Putting Dispatch in the Driver's Seat
Apr 2012
Chances are good that the operations at your Help Desk are a bit chaotic. This is especially true if you have not implemented an effective Dispatch strategy. Given that, the key to Help Desk...
Provided by ConnectWise
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Case Studies
Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success
Jan 2012
In the highly competitive Canadian wireless market, Mobilicity has a very innovative business model for its operational and IT strategy: outsourcing virtually all of its mission-critical...
Provided by Amdocs
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White Papers
When Evaluating e-Sourcing Solutions, Consider On Demand (SAP Insider Article)
Mar 2012
Between 25% and 50% of most companies' revenue goes toward purchasing goods and services, so the ability to keep these costs down is paramount. Applying strategic sourcing methodologies to...
Provided by SAP
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White Papers
Six Steps to Sourcing Excellence
Mar 2012
Achieving excellence in strategic sourcing requires companies to consolidate spend for better visibility and to drive savings to the bottom line. Read this article to learn the six key steps to...
Provided by SAP
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White Papers
S&OP Best Practices for Better Business Agility
Mar 2012
Sales and operations planning (S&OP) remains an area of particular interest to manufacturers. It was the highest-prioritized application area in the IDC vertical markets' IT survey. Read Simon...
Provided by SAP
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White Papers
Reverse Auction Best Practices (SAP Thought Leadership Paper)
Mar 2012
Reverse auctions are a key tool that sourcing organizations can use to bring about huge success if executed along with a well-defined sourcing process. Careful thought and planning must precede an...
Provided by SAP
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White Papers
Magic Quadrant for International Retail Core Banking
Mar 2012
Read this Gartner report that provides an analysis on the evolving retail core banking software market where Gartner rates SAP as a leader in this field. (Gartner, 2010)
Provided by SAP
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White Papers
Oracle Communciations and Billing and Revenue Management and Oracle Exadata Database Machine Test Whitepaper
Mar 2012
Given the explosive growth in broadband, mobile and machine-to-machine communications traffic, the need for cost-effective, high-throughput, highly-available, and scalable billing solutions is...
Provided by Oracle
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White Papers
The Construction of Client Organizations and Contract Structures in Outsourcing Within Dynamic Contexts
Jun 2011
This paper investigates how bureaucratic public sector client organizations deal with Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) in terms of internal...
Provided by Samsung Electronics
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White Papers
Globalization of Korean IT Companies: Opportunities and Strategies
Jun 2011
The main focus of this paper is to analyze the current IT industry and to provide relevant strategies for Korean IT companies (such as Samsung SDS and LG CNS et al.,) which want to go global. This...
Provided by Chonnam National University
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White Papers
Managing User Requirement Risks - An Exploratory Study of IS Projects From the Views of Outsourcing Teams
Jun 2011
Requirement risk is often identified as a reason contributing to Information Systems Development (ISD) project failure but has not been adequately explored in the IS literature. Requirement risk...
Provided by University of Sheffield
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White Papers
Examining IT Outsourcing Service Continuance: An Expectation-Confirmation Model
Jun 2011
This paper is examines clients' decision to continue engaging their current IT outsourcing vendors. It employs the lens of expectation-confirmation theory to evaluate how prior expectation relates...
Provided by SUNWAY UNIVERSITY
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White Papers
Using the Cloud: Keeping Enterprise Data Private
Oct 2011
Cloud computing has overcome the computing industry within the past few years. Exciting prospects such as sharing resources, reducing costs, and increasing efficiency have made the cloud computing...
Provided by EDSIG
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White Papers
OSS Managed Services - A New Business Model for Service Providers
Jan 2012
According to analyst firm Informa Telecoms and Media, today, time to market and cost control pressures are leading service providers to consider outsourcing their Operations Support Systems (OSS)...
Provided by Amdocs
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White Papers
Windows Partner Solutions: Seven Tips & Tricks for Windows 7: Volume 1
Feb 2012
Help the Help Desk Help You. Solving problems unique to a machine can be an arduous task for both the end-user and the help desk. This volume includes tips on the Problem Steps Recorder, shuffling...
Provided by Dell & Microsoft
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White Papers
The Association Between Confidentiality and Integrity of Information Assets in ICT Outsourcing
Jan 2012
Information security risk is a major concern for organisations, particularly when implementing Information Communication Technology (ICT) outsourcing. Despite the benefits of ICT outsourcing, it...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
Impact of R&D Outsourcing in Global Enterprises
Jan 2012
A moment ago, global enterprise was considered as unimportant to global enterprise growth. This is mostly because global enterprises wave the impact of R&D outsourcing on global enterprise. It's...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
XPath Query Completeness Verification Algorithms in DAS
Oct 2010
With the development in the application environment of database management system, the related technologies such as data management and data access have become more and more complex and the cost...
Provided by Academy Publisher
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White Papers
Prefetching in Content Distribution Networks ViaWeb Communities Identification and Outsourcing
Mar 2007
Content Distribution Networks (CDNs) improve scalability and reliability, by replicating content to the "Edge" of the Internet. Apart from the pure networking issues of the CDNs relevant to the...
Provided by Springer Science+Business Media
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White Papers
Guidelines on Security and Privacy in Public Cloud Computing
Dec 2011
Cloud computing can and does mean different things to different people. The common characteristics most interpretations share are on-demand scalability of highly available and reliable pooled...
Provided by National Institute of Standards and Technology
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White Papers
The Effect of Bargaining Power on Fixed Price IT Outsourcing Decisions
Nov 2010
Successful IT outsourcing is usually for the benefit of both parties: the outsourcing client and the service provider. With a fixed price contract, the client tries to lower project risks and...
Provided by University of Augsburg
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White Papers
Information Technology and Process Performance: An Empirical Investigation of the Interaction Between IT and Non-IT Resources
Jul 2008
Drawing on the resource-based view, the authors propose a configurational perspective of how IT assets and capabilities affect firm performance. Their premise is that IT assets and IT managerial...
Provided by University of Calgary
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White Papers
Returns to Information Technology Outsourcing
Jan 2010
This paper extends existing IT productivity research by evaluating the contributions of spending in IT outsourcing using a production function framework and an economy-wide panel data set from...
Provided by McGill University
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White Papers
Are There Contagion Effects in IT and Business Process Outsourcing?
Oct 2010
The authors model the diffusion of IT outsourcing via announcements about IT outsourcing deals. They estimate a log-normal diffusion curve to test whether IT outsourcing follows a pure diffusion...
Provided by Arizona State University
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White Papers
Keeping the Lights on and Building New Systems: An Examination of Information Technology Outsourcing in Services and Manufacturing
Jun 2008
Evidence shows that a large portion of IT budgets are dedicated to ongoing operations. This paper is the first, the authors know of that attempts to differentiate spending on ongoing IT operations...
Provided by Michigan State University
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White Papers
What Do We Know About Distance in Offshore Outsourcing?
Mar 2007
Offshore outsourcing has evolved modes of operating that vary geographical distance and location in an effort to change the dynamics of the vendor's capabilities. Organizations seeking to spread...
Provided by University College Dublin
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White Papers
TCT Goes ABSS: Can Agent-Based Social Simulation Be Helpful in Understanding Economic Theories?
Mar 2007
The topic of IT outsourcing has been around in academic research for the last fifteen years. Despite the lack of commonly accepted interpretation of outsourcing outcomes, the practice of...
Provided by Manchester Metropolitan University
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White Papers
External Technology Supply and Client-Side Innovation
Mar 2011
The market for IT outsourcing has extensively grown during the last decade. At the same time the aim of external IT provision has transformed from cost-cutting to following strategic goals. For...
Provided by Ludwig-Maximilians-Universitat Munchen
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White Papers
Information Technology Outsourcing: Reducing Costs or Knowledge?
Mar 2006
Businesses have been outsourcing Information Technology (IT) activities since the early 1950s. However, outsourcing has grown tremendously since Kodak outsourced its IT in 1989. Early outsourcing...
Provided by Northeastern University
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White Papers
Are Foreign IT Workers Cheaper? U.S. Visa Policies and Compensation of Information Technology Professionals
May 2010
The use of H-1B and other work visas to hire foreign Information Technology (IT) professionals in the United States has attracted significant controversy and policy debates. On one hand, hiring...
Provided by INFORMS
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White Papers
Performance Impacts of Strategy, Information Technology Applications, and Business Process Outsourcing in U.S. Manufacturing Plants
Dec 2007
This paper develops a conceptual model to study the role of outsourcing strategies and plant-level Information Technology (IT) application infrastructure in the outsourcing of production and...
Provided by Production and Operations Management Society
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White Papers
Offshoring From Brazil or India - A European View
Jul 2009
Outsourcing of information technology (ITO) and growingly business processes (BPO) have increased tremendously during the last years and provide a great business advantage for international...
Provided by University of Tampere
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White Papers
Formal Benchmarking in Outsourcing Contracts: TPI's Position
Apr 2007
TPI clients have consistently stated that they must be able to measure the difference between contract pricing and prevailing market pricing. This requirement is especially crucial in longer-term...
Provided by TPI
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White Papers
CAPTIVE 2.0: The Next Generation of Indian IT and BPO Captive Operations
Jan 2012
The captive model is evolving and is sustainable. Company-owned captive operations hold broad appeal because of persistent concerns about Intellectual Property (IP) and security in outsourcing,...
Provided by ISG
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White Papers
CHINA: Opportunities and Options for Outsourcing in China
Feb 2011
China, with 20 percent of the world's population and now the second-largest economy in the world, is no stranger to outsourcing. The country has become both a substantial buyer and seller of...
Provided by ISG
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White Papers
To Fix or to Shift: The Outsourcing Dilemma
Jan 2012
Business executives contemplating the outsourcing of business processes are frequently confronted with a difficult choice - should they continue their own efforts to improve processes being...
Provided by ISG
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White Papers
Captive Versus BPO Outsourcing
Jan 2012
Should the people outsource their domestic shared services processes or run themselves in a low-cost offshore location? Which will provide the best mix of quality, efficiency and lowest risk? Many...
Provided by ISG
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White Papers
The Top 10 Problems With Outsourcing Implementations (And How to Overcome Them)
Apr 2008
One can choose blue-chip service providers and sign innovative, iron-clad, risk-sharing contracts - but still not achieve successful results if one underestimate the importance of Change...
Provided by TPI
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Webcasts
User Experience Management Indicators for Business and IT Success
Sep 2010
In this Quest Software on-demand webcast, learn about the importance of user experience management indicators - and what they can do for your business. See how common indicators enable...
Provided by Quest Software
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Case Studies
Allianz Life Insurance Improves Service Levels While Achieving Cost Savings by Outsourcing Operations to TCS
Dec 2010
Allianz Life Insurance Company wished to concentrate on its core business and free up resources to focus on relationship-based activities rather than processing regular transactions. It therefore...
Provided by Tata Consultancy Services
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White Papers
Comparing Fax Servers to Hosted Fax Solutions
Jul 2007
Today, faxing continues to be a dominant communications tool. While e-mail may be the 'killer app,' the fact is many industries still rely heavily on faxes to transmit data between two or more...
Provided by MyFax
-
White Papers
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity
Oct 2009
Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each...
Provided by Ricoh
-
White Papers
Managed Hosting Provider Comparison Guide
Aug 2008
Download your FREE Managed Hosting Comparison Guide to learn: How leading hosting service providers compare in 10 critical categories How hosting services are priced for businesses of all sizes...
Provided by Web Hosting Unleashed
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White Papers
Offshore Outsourcing
Jun 2009
As all companies face increased competition due to globalization and unforgiving market forces, the use of offshore development partners is becoming a compelling way to maintain market share and...
Provided by Bamboo Technologies
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White Papers
Moderating Impact of IT Outsourcing Arrangements in a Muslim Country
May 2008
In recent years, Information Technology (IT) outsourcing continues to receive favorable acceptance to maximize organization's benefits. There is evidence showing how partnership quality plays a...
Provided by Universiti Teknologi Malaysia
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White Papers
Conceptual Framework on Risk Management in IT Outsourcing Projects
Jan 2008
Outsourcing is becoming a trend nowadays. Malaysia also takes this opportunity and embraces in IT outsourcing. As a result, Malaysia has been ranked as the third most attractive destination for...
Provided by Universiti Teknologi MARA
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Case Studies
HP Managed Systems Raise Road Toll Income of ?215 Million for Czech Government
Sep 2008
Kapsch, a leading international supplier of road traffic telematic systems, won the contract to provide and run the Czech Republic's first electronic road toll system. Kapsch looked to HP to...
Provided by Hewlett-Packard (HP)
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Case Studies
The 'Pay-Per-Use' Principle Drives IT Consolidation
Jan 2009
Vaillant, the heating technology specialist, has expanded through acquisitions in Europe. Its IT subsidiary, VAICON was tasked to develop an integrated company-wide IT platform based on...
Provided by Hewlett-Packard (HP)
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White Papers
Global Sourcing: Understanding the People and Organizational Capabilities Needed for a Successful Transformational Journey
May 2008
The purpose of this paper is to raise awareness regarding the "Organizational and people" changes that need to happen in order to optimize a global sourcing program. As companies increasingly...
Provided by Infosys Technologies
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White Papers
Evolution of IT Services Delivery Model
Mar 2008
With an anticipated slowdown in the global economy there is higher pressure on IT services partners to demonstrate greater value and differentiation in services. Clients are looking at their IT...
Provided by Infosys Technologies
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Case Studies
Driving Innovation With Global Sourcing
Jan 2009
Apart from its core competence in networking equipment, the client provides a range of products for transporting data, voice, and video through networks spread over various distances. The cost of...
Provided by Infosys Technologies
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Case Studies
Sourcing on Right Tracks
Jan 2009
The railroad industry, being one of the oldest industries, has not been very progressive in terms of its IT usage. The client wanted to move from this approach to a more process-oriented model. It...
Provided by Infosys Technologies
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White Papers
Outsourcing Models: Aligning Sourcing Strategy to Business Objectives
Jun 2007
The term 'Offshore outsourcing' brings to mind images of work flowing from large corporations to outsourcing service providers halfway across the globe. Perhaps the rapidly growing Indian IT and...
Provided by Infosys Technologies
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Case Studies
Transforming Communication Services With Global Sourcing
Jan 2009
The client, a leading communication solutions provider with over $35 billion revenues and more than 20 million customers, set out to transform its operations to provide next generation services....
Provided by Infosys Technologies
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White Papers
Rewards and Relationships: Mitigating Risk Through Strategic Learning Outsourcing
Jan 2009
Despite the focus on savings at the transactional level, ACS continues to encourage organizations to think more broadly and to view learning and development as a source of strategic advantage not...
Provided by Affiliated Computer Services
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White Papers
Increased Control Through Outsourcing: Measuring the Effectiveness of Finance and Accounting Solutions
Feb 2009
With the global economy in flux, consumer spending down, and an expected slow recovery in the offing, today's chief financial officers and controllers are faced with a significant challenge. They...
Provided by Affiliated Computer Services
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White Papers
Five Steps to Secure Outsourced Application Development
Jul 2008
Application security has risen to the top of the agenda for security professionals striving to control their company's overall risk profile. According to Gartner and the Computer Emergency...
Provided by Veracode
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White Papers
Why Settle for Less?: Deloitte Consulting 2008 Outsourcing Report
Feb 2008
While outsourcing is generally recognized as a strategy for producing cost savings, few surveys to date have utilized a large enough sample of respondents to provide an accurate estimate of the...
Provided by Deloitte Touche Tohmatsu
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White Papers
Implications of Outsourcing Web Application Security
Sep 2008
Organizations can never outsource liability for web application security. As cyber criminals have flourished and the number of attacks on the web application layer by hackers continues to grow...
Provided by Pacific Coast Information Systems
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White Papers
Outsourcing in Times of Crisis: How External Relationships Deliver Real Business Results
Mar 2009
Turbulent economic times can be a catalyst for significant business change, with opportunities to capture new customers, develop new products and services and preserve brand loyalty. Companies...
Provided by IBM
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White Papers
The Future of Application Outsourcing: Making the Move From Tactical to Strategic
Jul 2008
Application outsourcing has come a long way since the Y2K projects of the 1990s. As marketplaces expanded to global proportions - and competition followed - application outsourcing has filled an...
Provided by IBM
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White Papers
Outsourcing and Information Security
Feb 2009
The objective of this whitepaper is to discuss some important Information Security management issues Organizations face when they are considering, or are in the middle of, Outsourcing their ICT...
Provided by IBM
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White Papers
Outsourcing in the Face of Uncertainty: A Comprehensive Solution to End-User Management
Mar 2009
Now more than ever, companies are looking to reduce delivery complexity, enhance end-user experience, and reduce IT expenses. They're assessing what they do, how they do it, and whether they...
Provided by Siemens
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White Papers
Offshore IT Outsourcing: An Integral Component of High-Performance IT Organization
Mar 2009
This white paper is a part of a series of informational papers developed by Keane to share knowledge on specific outsourcing issue that should be considered in today's business environment. This...
Provided by Keane
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White Papers
A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance
Mar 2009
One of the most significant business trends over the next five years will be corporations leveraging application outsourcing, business process outsourcing, and offshore delivery to achieve...
Provided by Keane
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White Papers
Social Networks and Contract Enforcement in IT Outsourcing
Feb 2009
Most prior research on Information Technology Outsourcing has characterized the dominant governance modes as either 'Formal' or 'Relational,' which rely on stringent assumptions of perfect...
Provided by University of California
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White Papers
IT Outsourcing: A Valuable Alternative for Independent Long-Term Care Pharmacies
Nov 2008
As independent Long-Term Care Pharmacies (LTCPs) seek to better serve their customers while remaining both profitable and competitive, they are continuously challenged to reevaluate and adjust...
Provided by OPESNET
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White Papers
Outsourced Document Management Solutions: Challenges and Opportunities
Apr 2008
The first part of this white paper examines current document and records management practices, including the attitude towards outsourcing, volume of files managed, the presence of electronic...
Provided by Iron Mountain
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White Papers
BPO - The India Advantage
Jun 2008
It all started in the early 1990s, when business process outsourcing in India was mainly associated with medical transcription. Those were certainly small beginnings, but still their contribution...
Provided by Telegenisys.com
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White Papers
IT Outsourcing the New "It" for Startups
May 2009
One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every need. These days almost every service company needs is available in...
Provided by OSF Global Services
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White Papers
Mission-Critical Application Management: Priority Candidate for Offshore Outsourcing
Mar 2009
This white paper is part of series of informational papers developed by Keane to share knowledge on specific outsourcing issues of importance in today's business environment. This paper covers the...
Provided by Keane
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White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
Oct 2008
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
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Case Studies
Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas
Jun 2009
The Common Services Center (CSC) is a Business Process Outsourcing (BPO) unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming...
Provided by Microsoft
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White Papers
Cyber Liability & Higher Education Aon Professional Risk Solutions White Paper
Dec 2008
Due to the nature and complexity of operations and the academic culture of open access, educational institutions, and in particular, large research-oriented universities, face unique exposures...
Provided by Aon
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White Papers
Making It Personal: The Role of Trusted Document Advisors
Jan 2008
With document-based communications spend typically accounting for 5 to 15 percent of the revenue of an organization, it represents a significant opportunity for savings and, more importantly, for...
Provided by Xerox
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White Papers
Content and Records Management: The Business Case for Transformative Outsourcing
Mar 2008
Today, leading organizations around the world are making a major commitment to the process of business transformation. The goal of the reshaping effort is to minimize risk and achieve greater...
Provided by Xerox
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White Papers
Enabling HR Outsourcing Below the Large Market for Oracle HRO Providers
Apr 2009
Organizations can choose to perform the Human Resources function using a variety of delivery methods including on premise, Software as a Service (SaaS) and Business Process Outsourcing (BPO). By...
Provided by Oracle
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White Papers
Body Shop to Mind Shop: Businesses Look for More From Third Party Consultants
May 2009
As budgets tighten, it is even more important for a company's IT function to demonstrate its fit with the business and obtain the best value from all resources and services at its disposal. Simply...
Provided by Quocirca
