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outsourcing
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Whitepapers
Genpact delivers a bottom line impact, with 12% savings of the addressable spend for a global energy company, by deploying smarter sourcing and spend management strategies and ensuring compliant processes globally
Aug 2012
The client's sourcing process was decentralized and fragmented across its multiple business units which resulted in low spend visibility, higher level of non-compliance and leakage in cost...
Provided by Genpact
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Whitepapers
Managed Services Demystified - An Overview for Telecom Service Providers
Aug 2006
Facing increasing competition and commoditization from traditional telecom products, service providers are either in the process of or planning for the move to next generation, converged, network...
Provided by Alcatel-Lucent
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White Papers
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity
Oct 2009
Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each...
Provided by Ricoh
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White Papers
Evolution of IT Services Delivery Model
Mar 2008
With an anticipated slowdown in the global economy there is higher pressure on IT services partners to demonstrate greater value and differentiation in services. Clients are looking at their IT...
Provided by Infosys Technologies
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Whitepapers
The Importance of Service Level Agreements in Outsourcing Contracts
Sep 2005
Effective SLAs are extremely important to ensure effective outsourcing engagements. The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement...
Provided by Pearson Education
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Whitepapers
Tips for the intelligent enterprise: 7 procurement outsourcing myths, demystified
Jul 2012
In recent times, misunderstandings about why, when and what to outsource have increased in the procurement outsourcing (PO) space, creating gaps between customer expectations and actual outcomes....
Provided by Genpact
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Whitepapers
Building and Operating a Network Operating Center (NOC) and Help Desk
Apr 2012
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The...
Provided by ConnectWise
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White Papers
Deliver Extraordinary Customer Experience
Oct 2010
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why...
Provided by Oracle
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Whitepapers - Video
Gartner reveals the key players in Next-Generation Network IPS
Apr 2013
Enterprises face an increasingly complex and dangerous barrage of security threats. Every time you upgrade your defences a new attack counters your efforts. View this on-demand video and learn how...
Provided by AU: McAfee
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Whitepapers
Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution
Sep 2012
You Really CAN Speed Help Desk Problem Resolution It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest...
Provided by Quest Software, now a part of Dell
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White Papers
Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing
Jan 2007
Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often...
Provided by EquaTerra
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White Papers
The Outsourcer's Guide to Success: Nine Factors for Great Governance
Aug 2007
Organizations undertaking information technology and business process outsourcing understandably focus on "Doing the deal." This involves everything from finding and assessing service providers to...
Provided by EquaTerra
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White Papers
Ask Before You Outsource: Ten Critical Questions to Put to Potential Service Providers
Jan 2001
As outsourcing becomes both more pervasive and mission-critical, the burning question is no longer “should I outsource?” but rather “what should I outsource, and to whom?” Companies must therefore...
Provided by Structure
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Whitepapers
Building Customer-Centric Software-as-a-Service Applications
Sep 2012
Businesses want applications in the cloud because they want simplicity and low cost. SAP provides cloud data management software that enables independent software vendors (ISVs) and ISV customers...
Provided by SAP
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Case Studies
2012 Gartner Magic Quadrant Report
Jan 2010
Riverbed is positioned in the Leaders Quadrant of the Gartner Magic Quadrant for WAN Optimization Controllers. In this report, Gartner presents an overview of the WAN optimization market and its...
Provided by Riverbed
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Whitepapers
Outsourcing Models: Aligning Sourcing Strategy to Business Objectives
Jun 2007
The term 'Offshore outsourcing' brings to mind images of work flowing from large corporations to outsourcing service providers halfway across the globe. Perhaps the rapidly growing Indian IT and...
Provided by Infosys Technologies
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Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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White Papers
IT Governance and Outsourcing - What Are the Implications for Service Providers?
Jun 2008
Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are...
Provided by Dimension Data
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White Papers
Offshore Outsourcing
Jun 2009
As all companies face increased competition due to globalization and unforgiving market forces, the use of offshore development partners is becoming a compelling way to maintain market share and...
Provided by Bamboo Technologies
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Webcasts
Cutting Costs through Workload Automation
Jan 2010
Join BMC's John McKinney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation. Gartner has covered the...
Provided by BMC Software
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Whitepapers
Gartner's Magic Quadrant for Managed Security Services Providers (MSSP), North America 2012
May 2013
Gartner's Magic Quadrant for Managed Security Services Providers (MSSP), North America 2012 helps validate IBM's position as a dominant player in the Managed Security Services (MSS) space....
Provided by IBM
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White Papers
Assessing the Role of IT in BPO Success: 2008 Market Study Update
Mar 2008
Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an...
Provided by EquaTerra
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Whitepapers
Top 10 Considerations for Selecting the Right RMM Solution
Jul 2011
The most successful IT service providers are those that find ways to differentiate themselves from the competition and consistently strive to retain loyal customers. In an increasingly crowded...
Provided by LabTech Software
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Whitepapers
Source Code Management Best Practice: Applying Economic Logic to Migration
Nov 2011
If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will...
Provided by CollabNet
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White Papers
White Paper on Offshore Software Development in India: Part 1
Oct 2003
This white paper talks about offshore software development in India. Outsourcing takes place when one company hands over operational responsibility for one or more of its non-core functions to...
Provided by SecureNode
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White Papers
Outsourcing Relationships: Why Are They So Difficult To Manage?
Jan 2002
This white paper talks about factors contributing to outsourcing relationship problems. Although the parties enter into an outsourcing agreement with the intent to work well together for a...
Provided by Everest Group
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White Papers
Cultural Intelligence and Offshore Outsourcing Success: A Framework of Firm-Level Intercultural Capability
Aug 2008
This paper discusses the importance of firm-level cultural intelligence in the context of international business ventures such as offshoring. The paper identifies the recent movement toward global...
Provided by Decision Sciences Institute
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White Papers
Service Delivery Management: Solutions for Telecom
May 2006
The process of managing service delivery in the telecom sector is becoming increasingly difficult. Oblicore provides service delivery management software and best practices for service level and...
Provided by Oblicore
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White Papers
Managing Risk in Outsourcing: A Guide to Setting SLAs
Aug 2006
Now that one has executed a contract and established the overall legal framework within which the company and the chosen service provider will operate, it's time to define the delivery of the...
Provided by CTQ Media
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White Papers
Impact of Network Outsourcing on Key Performance Indicators
Jun 2006
As networks converge and become more complex, service providers continue to search for ways of streamlining their operations. The continuing effort to reduce costs and increase the quality of...
Provided by Alcatel-Lucent
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White Papers
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
May 2007
The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO...
Provided by EquaTerra
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White Papers
Offshore Project Management - Risks and Best Practices
Jun 2005
Outsourcing and offshoring have been the biggest trends of the last decade in IT. As more and more companies take advantage of the overwhelming benefits of reduced costs and increased flexibility,...
Provided by Zinnov
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White Papers
Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering
May 2006
This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve service levels and quality for the clients, along with differentiating the...
Provided by eGain Communications
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White Papers
Comparing Fax Servers to Hosted Fax Solutions
Jul 2007
Today, faxing continues to be a dominant communications tool. While e-mail may be the 'killer app,' the fact is many industries still rely heavily on faxes to transmit data between two or more...
Provided by MyFax
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White Papers
Assessing the Role of Captive Operations in Global Service Delivery Models
Aug 2007
Services are simultaneously climbing the value chain from transaction to more strategic, knowledge-based processes (e.g., R&D, financial analysis, marketing, market research). In response, many...
Provided by EquaTerra
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White Papers
Metrics and Incentives in Outsourcing: Driving Peak Performance
Sep 2001
Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research study,...
Provided by Accenture
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White Papers
Multisourcing: A Blueprint for Successful IT Sourcing
Mar 2008
Success in today's business environment is increasingly dependant on the development of more innovative and holistic sourcing strategies which attend to all the business's needs - both in the...
Provided by Dimension Data
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White Papers
Succession Planning: Five Costly Errors to Avoid
Oct 2009
This white paper shows you how to avoid five of the most common --- and costly -- errors when embarking on a succession planning initiative. You'll learn: How a lack of alignment between the...
Provided by SumTotal Systems
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White Papers
Why Print Management Matters
Oct 2009
Print Management provides a breakthrough answer to today's top business challenge: reducing overhead without harming productivity. Jim Salzer of DocuAudit Intl. shows how Print Management allows...
Provided by Xerox
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Whitepapers
Making Room for Innovation
May 2013
Managing increasingly complex communications and networking technologies can be a daunting task with less money, fewer skilled resources and greater pressure than ever before to keep things up and...
Provided by IBM Australia
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Whitepapers
Gartner's Magic Quadrant for Managed Security Services Providers (MSSP), North America 2012
May 2013
Gartner's Magic Quadrant for Managed Security Services Providers (MSSP), North America 2012 helps validate IBM's position as a dominant player in the Managed Security Services (MSS) space....
Provided by IBM
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Whitepapers
EMC Customer Profile - First National Technology Solutions
Oct 2012
First National Technology Solutions - Service provider expands target market with enhanced cloud infrastructure.
Provided by EMC
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Podcasts
Forrester Research- Continuous Availability
Apr 2013
Listen to Stephanie Balaouras, Vice President, Research Director of Forrester Research, discuss the market adoption and implementation of Continuous Availability solutions.
Provided by EMC
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Whitepapers
Manage IT services efficiently. Serve business effectively.
Apr 2013
Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the...
Provided by Hewlett-Packard (HP)
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Whitepapers
IDC Market Spotlight: - Cloud-Based Services in the Banking Industry
Apr 2013
IDC Financial Insights believes that big data, cloud, mobile, and social technologies will be at the forefront of discussions between IT and business professionals at financial institutions in...
Provided by OpenText
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Live Event
Live Event: Top five data center and cloud automation success strategies for 2013
Apr 2013
Register for this IDC analyst web event and learn five of the most important automation strategies to use today in your data center. Event Date: April 25th, 2013 Time: 6am PT / 9am ET / 2pm BST...
Provided by HP
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Whitepapers - Video
Gartner reveals the key players in Next-Generation Network IPS
Apr 2013
Enterprises face an increasingly complex and dangerous barrage of security threats. Every time you upgrade your defences a new attack counters your efforts. View this on-demand video and learn how...
Provided by AU: McAfee
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Whitepapers
Time for Change: Optimizing Data Center Infrastructure With Technology Refresh
Jul 2012
IDC conducted in-depth interviews with seven enterprises that have recently initiated a technology refresh of their Unix server storage and operating environment. The interviews provided valuable...
Provided by Oracle
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Whitepapers
The Forrester Wave™: Managed Security Services: North America, Q1 2012
Feb 2013
Managed security service providers (MSSPs) offer clients an enhanced security environment, cost-effective security, and a scalable and flexible security platform capable of handling future...
Provided by IBM
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Research
Source Business Technology Resiliency Capabilities
Feb 2013
The skills and expertise required to stay on top of trends, industry best practices, and the latest technologies while juggling many other competing priorities can drain your IT resources. Read...
Provided by IBM
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Whitepapers
The Impact of Global Software Development Factors on Effort Estimation Methods
Oct 2010
Outsourcing software development work activities has brought many benefits to software development projects, such as, reduced development cost and time. Managing the application of this strategy...
Provided by EuroJournals
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Whitepapers
Enterprise Architecture Frameworks and Services for Cloud Computing
Oct 2012
Commercial Services for provisioning software components and virtual infrastructure in the cloud are emerging; this creates a multitude of possibilities for outsourcing part of the Service to...
Provided by Institute of Advanced Engineering and Science (IAES)
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Whitepapers
A Framework for Secure Cloud Computing
Jul 2012
Cloud computing is one of the most discussed topics today in the field of information technology. It introduces a new Internet-based environment for on-demand, dynamic provision of reconfigurable...
Provided by International Journal of Computer Science Issues
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Whitepapers
Centralized Database Security in Cloud
Oct 2012
Data Security and Access Control is an exigent work in the environment of Cloud Computing. The users upload the personal and classified data over the cloud. Security is mandatory for such type of...
Provided by International Journal of Advanced Research in Computer and Communication Engineering (IJARCCE)
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Whitepapers
DAC-MACS: Effective Data Access Control for Multi-Authority Cloud Storage Systems
Jul 2012
Data access control is an effective way to ensure the data security in the cloud. However, due to data outsourcing and untrusted cloud servers, the data access control becomes a challenging issue...
Provided by City University of Hong Kong
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Whitepapers
Improving People Strategy Execution Through HR Outsourcing
Oct 2011
This paper was authored by Simon Constance, Partner at Orion Partners LLP. Simon leads the Infrastructure practice at Orion Partners, focusing on shared services, business partnering, and...
Provided by ORiON
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Whitepapers
IBM and SAP: Delivering enterprise solutions for a world on the move
Jan 2013
IBM supports SAP clients with business consulting services with global implementation and outsourcing capabilities plus infrastructure of optimized servers (mainframe, POWER, x, BladeCenter) and...
Provided by IBM
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Case Studies
Telvista Keeps the Money Flowing
Nov 2012
The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a...
Provided by Telvista
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Whitepapers
Data Security in China: Information for IT Leaders
Nov 2012
China is emerging as a leader in the IT outsourcing industry due to its low cost, talented labor pool and quality infrastructure. While those factors are important, security is top of mind for...
Provided by Pactera
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Whitepapers
CHINA Vs. INDIA: What IT Leaders Need to Know
Nov 2012
Today's challenging economic climate has placed added pressure on IT budgets as companies look to drive growth with fewer resources. As a result, many organizations are outsourcing their IT...
Provided by Pactera
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Whitepapers
CHINA: A New Destination for IT Outsourcing
Oct 2012
Technology is more important than ever to the success of businesses worldwide. Trends in the industry are changing the ways companies operate and are contributing to the increased use of IT...
Provided by Pactera
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Whitepapers
The anywhere worker: Essential tools to keep teams connected
Nov 2012
In this increasingly mobile world -- where work is outsourced and international partnerships are formed quickly and easily -- workers need to be able to collaborate with colleagues, share...
Provided by Citrix Online
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Whitepapers
The Argument for ReShoring American IT: The Risks of Outsourcing Offshore, and Why "IT ReShoring" Is Growing
Oct 2012
The white paper concludes that, "While American companies may be improving their individual competitiveness in the short term, they may be collectively undermining America's and their own...
Provided by PlanetLogix
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Whitepapers
The Analysis of R&D Outsourcing in Zhejiang Automobile Manufacturing Factory
Apr 2008
As many commentators have noted, outsourcing is one of the fastest-growing and arguably most important areas of business activity. For automobile manufacturing industry, Outsourcing of R&D is...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
The value of training the IT organization
Sep 2012
CIOs and IT managers routinely monitor and justify every investment they make. And they must make every effort to ensure each project succeeds and produces business benefits no matter how complex...
Provided by Hewlett-Packard (HP)
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Case Studies
2012 Gartner Magic Quadrant Report
Jan 2010
Riverbed is positioned in the Leaders Quadrant of the Gartner Magic Quadrant for WAN Optimization Controllers. In this report, Gartner presents an overview of the WAN optimization market and its...
Provided by Riverbed
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Whitepapers
Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution
Sep 2012
You Really CAN Speed Help Desk Problem Resolution It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest...
Provided by Quest Software, now a part of Dell
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Whitepapers
Make Group Policies Do More and Reach Further
Sep 2012
Make Group Policies Do More Group Policy is powerful and simplifies your job, but it isn't perfect. In this white paper, learn about its shortcomings, and how to cover those missing components.
Provided by Quest Software, now a part of Dell
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Whitepapers
Taneja Group: Optimization for Real Time Storage
Sep 2012
SVC and Real-time Compression reduces costs, improves IT Optimization and provides a outstanding savings for virtualized third party arrays through a software upgrade.
Provided by IBM
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Whitepapers
A Practical Guide to Outsourcing Your Software Development
Jan 2012
The Standish Group's reports on the development of software have shown both the steady rate of improvement in the field of developing software and the lingering spectre of disappointment and...
Provided by SellDaytona.com
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Whitepapers
Building Customer-Centric Software-as-a-Service Applications
Sep 2012
Businesses want applications in the cloud because they want simplicity and low cost. SAP provides cloud data management software that enables independent software vendors (ISVs) and ISV customers...
Provided by SAP
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Whitepapers
Process Benchmarking Through Lean Six Sigma for ERP Sustainability in Small & Medium Enterprises
Dec 2011
Enterprise Resource Planning was a term restricted purely to elite class. ERP for small business calls for voluminous investments. But the question that kept ringing in the market was can everyone...
Provided by BVICAM's International Journal of Information Technology (BIJIT)
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Whitepapers
Genpact delivers a bottom line impact, with 12% savings of the addressable spend for a global energy company, by deploying smarter sourcing and spend management strategies and ensuring compliant processes globally
Aug 2012
The client's sourcing process was decentralized and fragmented across its multiple business units which resulted in low spend visibility, higher level of non-compliance and leakage in cost...
Provided by Genpact
-
Whitepapers
Tips for the intelligent enterprise: 7 procurement outsourcing myths, demystified
Jul 2012
In recent times, misunderstandings about why, when and what to outsource have increased in the procurement outsourcing (PO) space, creating gaps between customer expectations and actual outcomes....
Provided by Genpact
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Case Studies
Engine Informática Offers SAP Software as a Service With IBM
May 2012
Brazil, Engine Informática offers outsourcing, call center management, multiplatform business solutions and other professional services. Brazil-based Engine Informática specializes in the...
Provided by IBM
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Whitepapers
Get Fast Results with Preconfigured SRM Software and Services
Jul 2012
Learn how you can centralize your procurement processes, automate and accelerate your sourcing cycles, and improve operational efficiency - all in less than 10 weeks.
Provided by SAP
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Whitepapers
Managing the Extended Enterprise for Profitabile Growth
Jul 2012
Find out how to build a sustainable extended enterprise, one that extends business processes beyond the firewall by outsourcing, enabling subsidiaries and business partners to share information...
Provided by SAP
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Whitepapers
Taneja Group: Optimization for Real Time Storage
Jun 2012
SVC and Real-time Compression reduces costs, improves IT Optimization and provides a outstanding savings for virtualized third party arrays through a software upgrade.
Provided by IBM Corp.
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Whitepapers
HP Bring your own device to Healthcare
Mar 2012
In today's healthcare environment, more and more people are bringing their Wi-Fi devices into the hospital's infrastructure. This presents a unique challenge to the hospital IT administrator. This...
Provided by HP and Intel®
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Case Studies
Allianz Life Insurance Improves Service Levels While Achieving Cost Savings by Outsourcing Operations to TCS
Dec 2010
Allianz Life Insurance Company wished to concentrate on its core business and free up resources to focus on relationship-based activities rather than processing regular transactions. It therefore...
Provided by Tata Consultancy Services
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White Papers
Comparing Fax Servers to Hosted Fax Solutions
Jul 2007
Today, faxing continues to be a dominant communications tool. While e-mail may be the 'killer app,' the fact is many industries still rely heavily on faxes to transmit data between two or more...
Provided by MyFax
-
White Papers
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity
Oct 2009
Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each...
Provided by Ricoh
-
White Papers
Managed Hosting Provider Comparison Guide
Aug 2008
Download your FREE Managed Hosting Comparison Guide to learn: How leading hosting service providers compare in 10 critical categories How hosting services are priced for businesses of all sizes...
Provided by Web Hosting Unleashed
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Whitepapers
IDC Market Spotlight: - Cloud-Based Services in the Banking Industry
Apr 2013
IDC Financial Insights believes that big data, cloud, mobile, and social technologies will be at the forefront of discussions between IT and business professionals at financial institutions in...
Provided by OpenText
-
White Papers
Offshore Outsourcing
Jun 2009
As all companies face increased competition due to globalization and unforgiving market forces, the use of offshore development partners is becoming a compelling way to maintain market share and...
Provided by Bamboo Technologies
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White Papers
Moderating Impact of IT Outsourcing Arrangements in a Muslim Country
May 2008
In recent years, Information Technology (IT) outsourcing continues to receive favorable acceptance to maximize organization's benefits. There is evidence showing how partnership quality plays a...
Provided by Universiti Teknologi Malaysia
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White Papers
Conceptual Framework on Risk Management in IT Outsourcing Projects
Jan 2008
Outsourcing is becoming a trend nowadays. Malaysia also takes this opportunity and embraces in IT outsourcing. As a result, Malaysia has been ranked as the third most attractive destination for...
Provided by Universiti Teknologi MARA
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Case Studies
HP Managed Systems Raise Road Toll Income of ?215 Million for Czech Government
Sep 2008
Kapsch, a leading international supplier of road traffic telematic systems, won the contract to provide and run the Czech Republic's first electronic road toll system. Kapsch looked to HP to...
Provided by Hewlett-Packard (HP)
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Case Studies
The 'Pay-Per-Use' Principle Drives IT Consolidation
Jan 2009
Vaillant, the heating technology specialist, has expanded through acquisitions in Europe. Its IT subsidiary, VAICON was tasked to develop an integrated company-wide IT platform based on...
Provided by Hewlett-Packard (HP)
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White Papers
Global Sourcing: Understanding the People and Organizational Capabilities Needed for a Successful Transformational Journey
May 2008
The purpose of this paper is to raise awareness regarding the "Organizational and people" changes that need to happen in order to optimize a global sourcing program. As companies increasingly...
Provided by Infosys Technologies
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White Papers
Evolution of IT Services Delivery Model
Mar 2008
With an anticipated slowdown in the global economy there is higher pressure on IT services partners to demonstrate greater value and differentiation in services. Clients are looking at their IT...
Provided by Infosys Technologies
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Case Studies
Driving Innovation With Global Sourcing
Jan 2009
Apart from its core competence in networking equipment, the client provides a range of products for transporting data, voice, and video through networks spread over various distances. The cost of...
Provided by Infosys Technologies
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Case Studies
Sourcing on Right Tracks
Jan 2009
The railroad industry, being one of the oldest industries, has not been very progressive in terms of its IT usage. The client wanted to move from this approach to a more process-oriented model. It...
Provided by Infosys Technologies
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Whitepapers
Outsourcing Models: Aligning Sourcing Strategy to Business Objectives
Jun 2007
The term 'Offshore outsourcing' brings to mind images of work flowing from large corporations to outsourcing service providers halfway across the globe. Perhaps the rapidly growing Indian IT and...
Provided by Infosys Technologies
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Case Studies
Transforming Communication Services With Global Sourcing
Jan 2009
The client, a leading communication solutions provider with over $35 billion revenues and more than 20 million customers, set out to transform its operations to provide next generation services....
Provided by Infosys Technologies
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White Papers
Rewards and Relationships: Mitigating Risk Through Strategic Learning Outsourcing
Jan 2009
Despite the focus on savings at the transactional level, ACS continues to encourage organizations to think more broadly and to view learning and development as a source of strategic advantage not...
Provided by Affiliated Computer Services
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White Papers
Increased Control Through Outsourcing: Measuring the Effectiveness of Finance and Accounting Solutions
Feb 2009
With the global economy in flux, consumer spending down, and an expected slow recovery in the offing, today's chief financial officers and controllers are faced with a significant challenge. They...
Provided by Affiliated Computer Services
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White Papers
Five Steps to Secure Outsourced Application Development
Jul 2008
Application security has risen to the top of the agenda for security professionals striving to control their company's overall risk profile. According to Gartner and the Computer Emergency...
Provided by Veracode
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White Papers
Why Settle for Less?: Deloitte Consulting 2008 Outsourcing Report
Feb 2008
While outsourcing is generally recognized as a strategy for producing cost savings, few surveys to date have utilized a large enough sample of respondents to provide an accurate estimate of the...
Provided by Deloitte Touche Tohmatsu
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White Papers
Implications of Outsourcing Web Application Security
Sep 2008
Organizations can never outsource liability for web application security. As cyber criminals have flourished and the number of attacks on the web application layer by hackers continues to grow...
Provided by Pacific Coast Information Systems
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Whitepapers
Outsourcing in Times of Crisis: How External Relationships Deliver Real Business Results
Mar 2009
Turbulent economic times can be a catalyst for significant business change, with opportunities to capture new customers, develop new products and services and preserve brand loyalty. Companies...
Provided by IBM
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Whitepapers
The Future of Application Outsourcing: Making the Move From Tactical to Strategic
Jul 2008
Application outsourcing has come a long way since the Y2K projects of the 1990s. As marketplaces expanded to global proportions - and competition followed - application outsourcing has filled an...
Provided by IBM
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Whitepapers
Outsourcing and Information Security
Feb 2009
The objective of this whitepaper is to discuss some important Information Security management issues Organizations face when they are considering, or are in the middle of, Outsourcing their ICT...
Provided by IBM
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White Papers
Outsourcing in the Face of Uncertainty: A Comprehensive Solution to End-User Management
Mar 2009
Now more than ever, companies are looking to reduce delivery complexity, enhance end-user experience, and reduce IT expenses. They're assessing what they do, how they do it, and whether they...
Provided by Siemens
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White Papers
Offshore IT Outsourcing: An Integral Component of High-Performance IT Organization
Mar 2009
This white paper is a part of a series of informational papers developed by Keane to share knowledge on specific outsourcing issue that should be considered in today's business environment. This...
Provided by Keane
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White Papers
A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance
Mar 2009
One of the most significant business trends over the next five years will be corporations leveraging application outsourcing, business process outsourcing, and offshore delivery to achieve...
Provided by Keane
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White Papers
Social Networks and Contract Enforcement in IT Outsourcing
Feb 2009
Most prior research on Information Technology Outsourcing has characterized the dominant governance modes as either 'Formal' or 'Relational,' which rely on stringent assumptions of perfect...
Provided by University of California
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White Papers
IT Outsourcing: A Valuable Alternative for Independent Long-Term Care Pharmacies
Nov 2008
As independent Long-Term Care Pharmacies (LTCPs) seek to better serve their customers while remaining both profitable and competitive, they are continuously challenged to reevaluate and adjust...
Provided by OPESNET
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White Papers
Outsourced Document Management Solutions: Challenges and Opportunities
Apr 2008
The first part of this white paper examines current document and records management practices, including the attitude towards outsourcing, volume of files managed, the presence of electronic...
Provided by Iron Mountain
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White Papers
BPO - The India Advantage
Jun 2008
It all started in the early 1990s, when business process outsourcing in India was mainly associated with medical transcription. Those were certainly small beginnings, but still their contribution...
Provided by Telegenisys.com
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White Papers
IT Outsourcing the New "It" for Startups
May 2009
One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every need. These days almost every service company needs is available in...
Provided by OSF Global Services
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White Papers
Mission-Critical Application Management: Priority Candidate for Offshore Outsourcing
Mar 2009
This white paper is part of series of informational papers developed by Keane to share knowledge on specific outsourcing issues of importance in today's business environment. This paper covers the...
Provided by Keane
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White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
Oct 2008
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
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Case Studies
Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas
Jun 2009
The Common Services Center (CSC) is a Business Process Outsourcing (BPO) unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming...
Provided by Microsoft
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White Papers
Cyber Liability & Higher Education Aon Professional Risk Solutions White Paper
Dec 2008
Due to the nature and complexity of operations and the academic culture of open access, educational institutions, and in particular, large research-oriented universities, face unique exposures...
Provided by Aon
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White Papers
Making It Personal: The Role of Trusted Document Advisors
Jan 2008
With document-based communications spend typically accounting for 5 to 15 percent of the revenue of an organization, it represents a significant opportunity for savings and, more importantly, for...
Provided by Xerox
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White Papers
Content and Records Management: The Business Case for Transformative Outsourcing
Mar 2008
Today, leading organizations around the world are making a major commitment to the process of business transformation. The goal of the reshaping effort is to minimize risk and achieve greater...
Provided by Xerox
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White Papers
Enabling HR Outsourcing Below the Large Market for Oracle HRO Providers
Apr 2009
Organizations can choose to perform the Human Resources function using a variety of delivery methods including on premise, Software as a Service (SaaS) and Business Process Outsourcing (BPO). By...
Provided by Oracle
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White Papers
Body Shop to Mind Shop: Businesses Look for More From Third Party Consultants
May 2009
As budgets tighten, it is even more important for a company's IT function to demonstrate its fit with the business and obtain the best value from all resources and services at its disposal. Simply...
Provided by Quocirca
