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outsourcing
(498 results)-
Whitepapers
Application Performance Monitoring Just Got Easier Thanks to Foglight
Sep 2011
Quest Is Named a Leader in Gartner's 2011 APM Magic Quadrant. For years, Quest Software's Foglight solutions have set the standard in Application Performance Monitoring (APM). And it's no wonder -...
Provided by Quest Software, now a part of Dell
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Case Studies
Global Provider of Business Process Outsourcing(BPO)
Jul 2009
Sitel business need is to attain a state of standardized audit readiness and compliance across multiple data centers, for meeting PCI DSS requirements, and other forthcoming global regulatory...
Provided by Tripwire
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White Papers
The e-Discovery Toolbox: What You Should Look for in a Unified e-Discovery Solution
Dec 2010
Faced with the high costs of outsourcing e-discovery to vendors, consultants and outside counsel, organizations have no doubt considered in sourcing some of the work. The decision of which...
Provided by Guidance Software
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Whitepapers
The outsourcing decision for a globally integrated enterprise: from commodity outsourcing to value creation.
Jan 2008
Globalization and advances in technology have changed the way business gets done. Today, outsourcing helps make the globally integrated enterprise possible. And the decision-making process for...
Provided by IBM
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White Papers
Hire Talent From Inside or Go Outside?
Dec 2007
One of the most fundamental choices that employers make is whether to develop talent internally by promoting from within the organization or to hire talent from the outside. Large employers, in...
Provided by Microsoft Tips
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White Papers
Why, What, Where and How of Outsourcing
May 2008
There are several good reasons why it would make sense to outsource the next project. It is however best that the reason of "Why" is identified and clearly understood. It is important the "Why"...
Provided by S5 Systems
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White Papers
EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO
Feb 2008
As the Information Technology Outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at...
Provided by EquaTerra
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White Papers
EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control
Feb 2008
The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer...
Provided by EquaTerra
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Case Studies
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
Mar 2008
With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements...
Provided by Avaya
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Whitepapers
Winning with Managed Services:How to Facilitate Rapid, Lean Growth with Professional Services Automation
Oct 2011
Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks,...
Provided by ConnectWise
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Whitepapers
Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
Oct 2011
You're in the IT business because you've studied, understand and can apply the technology. However, this experience doesn't necessarily prepare you for selling solutions. When you're selling...
Provided by ConnectWise
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White Papers
On-Demand or On-Premise? Software Best Practices for Midsize Businesses
Mar 2008
This paper from SAP and CIO Magazine recaps some of myths about SaaS and provides a framework for an honest self-assessment of your organization's needs and which software model is right for you.
Provided by SAP
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Whitepapers
How cloud adds strategy to IT outsourcing
Oct 2011
As businesses feel the pressure from the recent recession, they look again to cut costs through outsourcing of their IT operations. Cloud computing can help not just with costs, but it can also...
Provided by SAVVIS
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Whitepapers
Consolidate Management on System z Software
Oct 2011
As companies grow, so do their IT assets—across offices and locations. However, with tighter integration between application and software tools, valuable resources don't have to be wasted...
Provided by IBM
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Whitepapers
Key trends driving global business resilience and risk - Findings from the 2011 IBM Global Business Resilience and Risk Study
Nov 2011
Integration, cloud, security and company-wide participation are among key elements of successful business resilience and risk management strategies that deliver business value and competitive...
Provided by IBM
-
White Papers
Why cloud-based call centres work
Nov 2011
Cloud computing offers a better alternative to traditional contact centres. Your business can reap substantial benefits by moving to a cloud contact centre, including faster deployments, reduction...
Provided by New Voice Media
-
White Papers
Endpoint Buyers Guide
Nov 2011
This buyers guide provides independent research and test results to help you determine your endpoint protection requirements and identify the security vendor that best meets your needs.
Provided by Sophos
-
White Papers
Small Synopses for Group-By Query Verification on Outsourced Data Streams
Oct 2009
Due to the overwhelming flow of information in many data stream applications, data outsourcing is a natural and effective paradigm for individual businesses to address the issue of scale. In the...
Provided by Association for Computing Machinery
-
White Papers
Toward Private Joins on Outsourced Data
Jun 2011
In an outsourced database framework, clients place data management responsibilities with specialized service providers. Of essential concern in such frameworks is data privacy. Potential clients...
Provided by Stony Brook University
-
White Papers
Oblivious Outsourced Storage With Delegation
Mar 2011
In the past few years, outsourcing private data to untrusted servers has become an important challenge. This raises severe questions concerning the security and privacy of the data on the external...
Provided by Stony Brook University
-
White Papers
Joining Privately on Outsourced Data
Jul 2010
In an outsourced database framework, clients place data management with specialized service providers. Of essential concern in such frameworks is data privacy. Potential clients are reluctant to...
Provided by Stony Brook University
-
White Papers
Making Argument Systems for Outsourced Computation Practical (Sometimes)
Dec 2011
This paper describes the design, implementation, and evaluation of a system for performing verifiable outsourced computation. It has long been known that this problem can be solved in theory using...
Provided by University of Texas
-
White Papers
A Conceptual Framework of Knowledge Transfer in Malaysia E-Government IT Outsourcing: An Integration With Transactive Memory System (TMS)
Sep 2011
Despite extensive research on knowledge transfer issues, there is a dearth of research that has explicitly focused on the role of Transactive Memory System (TMS) in enabling inter-organizational...
Provided by International Journal of Computer Science Issues
-
Whitepapers
Leverage the Benefits of a Shared Authentication Network to Help Drive Consumer Retention and Strengthen Competitor Differentiation
Jul 2008
This white paper introduces the concept of a shared two-factor authentication network, and discusses why a shared network for strong authentication is an essential requirement for continued...
Provided by VeriSign
-
Whitepapers
Five Strategies for Reducing the High Cost of Online Consumer Authentication
Jun 2008
This whitepaper discusses the five strategies businesses can take to reduce the high costs of online consumer authentication. VeriSign suggests methods to protect brands, understand customers,...
Provided by VeriSign
-
Whitepapers
A Guide to Providing Proactive Protection to Consumer Online Transactions
Aug 2008
This is a guide to help online businesses to proactively protect customers. The whitepaper discusses the impact of the continually growing number of consumers conducting business online,...
Provided by VeriSign
-
White Papers
Model Based Services Discovery and Management Industrial Research and Practice Paper
Feb 2008
Service systems fail all too frequently. 'Overdue, over budget and disappointing' are the words frequently used by organisations to describe their experience in the development and commissioning...
Provided by Hewlett-Packard
-
White Papers
Outsourcing Your Infrastructure: Ten Points to Consider When Making the Move
Aug 2008
Tighter budgets, understaffing, and increased demands to help grow the business and to meet higher service level guarantees are forcing many IT departments to rethink their infrastructure...
Provided by Verio
-
White Papers
Ziff Davis: Dedicated Hosting Frees Up Internal IT Resources
Aug 2008
Here's what Ziff Davis says in this insightful white paper about business-critical hosting: "...Organizations should find a service provider that handles the management of dedicated servers. In...
Provided by Verio
-
White Papers
Accelerating Innovation and Savings with R&D Cloud
Jan 2012
DuPont is one of the world's premier science companies. Its Central Research & Development (CR&D) IT leaders wanted to provide the company's scientists with the power and flexibility of...
Provided by Intel Corporation
-
Whitepapers
Reporting for midsize companies: Empower your business with self-service reporting - IBM White Paper
Jan 2012
Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
Provided by IBM
-
Whitepapers
IBM and SAP: Delivering enterprise solutions
Jan 2012
IBM supports SAP clients with business consulting services with global implementation and outsourcing capabilities plus infrastructure of optimized servers (mainframe, POWER, x, BladeCenter) and...
Provided by IBM
-
Whitepapers
Box Private Vendor Watchlist Profile: Cloud-Based Content Collaboration Services Enabling Enterprises to Move Toward Next-Generation Collaboration
Dec 2011
This IDC Vendor Profile analyzes Box, a company playing in the public cloud advanced storage services market and the content management and collaboration market, and reviews key success factors:...
Provided by Box.net
-
White Papers
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
Oct 2008
Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading...
Provided by Siemens
-
White Papers
ITIL - Service Approach for Siemens Enterprise Communications
Oct 2008
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the...
Provided by Siemens
-
Case Studies
Castrol Brasil Ltda. Outsources Support for Users and Improves Service
Aug 2008
Castrol Brasil Ltda. wanted to eliminate siloed systems and centralize the IT platform to more effectively manage business processes and support company development and optimize user support and...
Provided by Oracle
-
White Papers
The Top 10 Problems With Outsourcing Implementations (And How to Overcome Them)
Apr 2008
One can choose blue-chip service providers and sign innovative, iron-clad, risk-sharing contracts - but still not achieve successful results if one underestimate the importance of Change...
Provided by TPI
-
White Papers
Captive Versus BPO Outsourcing
Jan 2012
Should the people outsource their domestic shared services processes or run themselves in a low-cost offshore location? Which will provide the best mix of quality, efficiency and lowest risk? Many...
Provided by ISG
-
White Papers
To Fix or to Shift: The Outsourcing Dilemma
Jan 2012
Business executives contemplating the outsourcing of business processes are frequently confronted with a difficult choice - should they continue their own efforts to improve processes being...
Provided by ISG
-
White Papers
CHINA: Opportunities and Options for Outsourcing in China
Feb 2011
China, with 20 percent of the world's population and now the second-largest economy in the world, is no stranger to outsourcing. The country has become both a substantial buyer and seller of...
Provided by ISG
-
White Papers
Five Steps to Secure Outsourced Application Development
Jul 2008
Application security has risen to the top of the agenda for security professionals striving to control their company's overall risk profile. According to Gartner and the Computer Emergency...
Provided by Veracode
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White Papers
Increased Control Through Outsourcing: Measuring the Effectiveness of Finance and Accounting Solutions
Feb 2009
With the global economy in flux, consumer spending down, and an expected slow recovery in the offing, today's chief financial officers and controllers are faced with a significant challenge. They...
Provided by Affiliated Computer Services
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White Papers
Rewards and Relationships: Mitigating Risk Through Strategic Learning Outsourcing
Jan 2009
Despite the focus on savings at the transactional level, ACS continues to encourage organizations to think more broadly and to view learning and development as a source of strategic advantage not...
Provided by Affiliated Computer Services
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Case Studies
Transforming Communication Services With Global Sourcing
Jan 2009
The client, a leading communication solutions provider with over $35 billion revenues and more than 20 million customers, set out to transform its operations to provide next generation services....
Provided by Infosys Technologies
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Whitepapers
Outsourcing Models: Aligning Sourcing Strategy to Business Objectives
Jun 2007
The term 'Offshore outsourcing' brings to mind images of work flowing from large corporations to outsourcing service providers halfway across the globe. Perhaps the rapidly growing Indian IT and...
Provided by Infosys Technologies
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Case Studies
Sourcing on Right Tracks
Jan 2009
The railroad industry, being one of the oldest industries, has not been very progressive in terms of its IT usage. The client wanted to move from this approach to a more process-oriented model. It...
Provided by Infosys Technologies
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Case Studies
Driving Innovation With Global Sourcing
Jan 2009
Apart from its core competence in networking equipment, the client provides a range of products for transporting data, voice, and video through networks spread over various distances. The cost of...
Provided by Infosys Technologies
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White Papers
Evolution of IT Services Delivery Model
Mar 2008
With an anticipated slowdown in the global economy there is higher pressure on IT services partners to demonstrate greater value and differentiation in services. Clients are looking at their IT...
Provided by Infosys Technologies
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White Papers
Global Sourcing: Understanding the People and Organizational Capabilities Needed for a Successful Transformational Journey
May 2008
The purpose of this paper is to raise awareness regarding the "Organizational and people" changes that need to happen in order to optimize a global sourcing program. As companies increasingly...
Provided by Infosys Technologies
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Case Studies
The 'Pay-Per-Use' Principle Drives IT Consolidation
Jan 2009
Vaillant, the heating technology specialist, has expanded through acquisitions in Europe. Its IT subsidiary, VAICON was tasked to develop an integrated company-wide IT platform based on...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Managed Systems Raise Road Toll Income of ?215 Million for Czech Government
Sep 2008
Kapsch, a leading international supplier of road traffic telematic systems, won the contract to provide and run the Czech Republic's first electronic road toll system. Kapsch looked to HP to...
Provided by Hewlett-Packard (HP)
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White Papers
Conceptual Framework on Risk Management in IT Outsourcing Projects
Jan 2008
Outsourcing is becoming a trend nowadays. Malaysia also takes this opportunity and embraces in IT outsourcing. As a result, Malaysia has been ranked as the third most attractive destination for...
Provided by Universiti Teknologi MARA
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White Papers
Moderating Impact of IT Outsourcing Arrangements in a Muslim Country
May 2008
In recent years, Information Technology (IT) outsourcing continues to receive favorable acceptance to maximize organization's benefits. There is evidence showing how partnership quality plays a...
Provided by Universiti Teknologi Malaysia
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White Papers
Offshore Outsourcing
Jun 2009
As all companies face increased competition due to globalization and unforgiving market forces, the use of offshore development partners is becoming a compelling way to maintain market share and...
Provided by Bamboo Technologies
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White Papers
Top Offshore Outsourcing Trends to Watch in 2009
Jan 2009
At the Summit TEAM International was represented by Joe Chiovarou, VP of Business Development. One of the most important outcomes that one gained from the Summit is a better understanding of the...
Provided by TEAM International
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Case Studies
Offshore Outsourcing Helps PDA Development Company Better Meet Its Client's Needs
May 2009
The Client is a UK-based company that provides a broad portfolio of business and technology solutions enabling clients to improve their business performance. One of The Client's clients (further...
Provided by TEAM International
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Case Studies
TEAM International Provides Effective Outsourced Testing Services to a Major Client
Feb 2009
The Client's leading software product is the benchmark recruitment software that is used by more than 90% of the world's leading recruitment agencies. The Client challenged Team International to...
Provided by TEAM International
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White Papers
Test Maturity Model Integrates (TMMI) Survey Results
Mar 2009
Test maturity model integrated (TMMi) survey results. How mature are companies software quality management processes in today's market?
Provided by Experimentus
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Case Studies
Testing Services for CRM Software Solutions Developer
Feb 2009
The client is a worldwide leader in CRM, Customer Process and Customer Performance solutions for the enterprise, from medium-sized businesses to the world's most recognized brands. The client...
Provided by Softtek
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Case Studies
Education Services Outsourcing
Nov 2007
'Edu Success', one of the educational organizations in the US, forayed into tutoring in 2005, as a private & supplemental education services provider, with one-on-one Math tutoring. Hiring local...
Provided by TCY Learning Solutions
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White Papers
Why Outsource Healthcare IT Staffing
Jan 2009
The healthcare industry is ultimately the most complex in needs, data demands, regulations, market size and revenue models, core functions and outsourcing niche vendors. Regardless of the fact...
Provided by TEAM International
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White Papers
Can I.T. and SaaS Live Without One Another?
Jan 2009
SaaS (Software-as-a-Service) is a rapidly growing way of delivering business applications in companies. Today, there are over 120 vendors providing solutions across more than 40 business areas,...
Provided by Xenogenix
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White Papers
The Incredibly High Cost of Saving Money on Outsourcing
Jan 2009
Everyone is under pressure these days to cut costs, but saving money isn't worth it if people cut their own throat in the process. Find out how to avoid making a very dangerous financial mistake....
Provided by ExecutiveBrief
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White Papers
Start-Up Outsources to China 'For the Best Brains' to Implement ITO 2.0
May 2008
Harnessing the collective intelligence of people has the potential to change everything. Today, teams numbering in the thousands are creating encyclopedias, jetliners, operating systems, mutual...
Provided by Everest Partners
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White Papers
CRM Success With Offshore Outsourcing
Jun 2008
The IDC is not intended to be a long-term solution. There must be resources in place onsite to take over the development, system testing, and change management before the CRM solution is...
Provided by TSG One Stop
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White Papers
Wall Street, Main Street & HR Outsourcing 2009
Jan 2009
In today's uncertain economic environment most organizations are less willing to take risks, and are exercising more insight by cutting expenses. As Congress attempts to revive a weak U.S. economy...
Provided by MMC Technology
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Whitepapers
Outsourcing Business to Cloud Computing Services: Opportunities and Challenges
Feb 2009
Advances in Service Oriented Architecture (SOA) have brought one close to the once imaginary vision of establishing and running a virtual business, a business in which most or all of its business...
Provided by Hewlett-Packard (HP)
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White Papers
Ticket Process Outsourcing
Jul 2008
This paper presents an approach towards outsourcing in the areas of back office processing of Ticketing Helpdesk and Fulfillment Services for the flight and/or holiday businesses of Travel...
Provided by InterGlobe Technologies
-
White Papers
Why Outsource Testing?
Feb 2009
Corporations around the globe are under pressure to survive in a harsh economic environment. Outsourcing has become main stream for many industries and particularly in the area of software...
Provided by TEAM International
-
White Papers
Overcome Cultural Differences in the Outsourcing Process
Sep 2008
Outsourcing is quickly making the transition from new business strategy, to business as usual. Most major companies have already tried outsourcing, and mid-sized companies are beginning to see the...
Provided by Outsourcing Factory
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White Papers
Why You Should Outsource Your Software Testing
Nov 2008
Market research studies show that 40% of unplanned application downtime is caused by application failures or "Bugs"; 40% by application errors and only 20% by hardware, environmental factors or...
Provided by Outsourcing Factory
-
White Papers
IT Outsourcing Reasons for SMBs
May 2008
Small businesses have always confronted with addressing their IT necessities. The lack of resources - be it staff, budgets or managing resources - have determined SMBs to start exploring the...
Provided by Biz Babble
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White Papers
The Real Cost of Outsourcing
Dec 2008
This white paper will explore the total cost of outsourcing by uncovering the hidden figures that boost up their bill. There are areas where one will have to invest more than they thought in the...
Provided by Outsourcing Factory
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White Papers
Outsourcing Without Compromising Your Sanity for Small and Medium Businesses
Jan 2009
Small and medium enterprises are typically regional and often bombarded with various vendors offering services in the business process / technology domains. Given the business dynamics of the...
Provided by iNEK Technologies
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White Papers
Software Offshore Outsourcing Opportunities Expand
Jan 2009
From an efficient know-how available for a few outsourcing has turned to an essential technique with a definable methodology. Nowadays outsourcing penetrates almost any industry dealing with...
Provided by QArea
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White Papers
The Future of the Title Production Process Is Here Today
Sep 2008
The title industry is going through one of the toughest times in its history with the direct impact of the housing slump, the sub-prime mortgage collapse, and the regulatory/consumer group...
Provided by CentRealTech
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White Papers
Outsourcing - Changing Business Strategy Through Outsourcing
Jan 2009
"Outsourcing - How can one use it to their advantage and change their Business Strategy through it, particularly in this time of uncertainty / financial crisis." The rule of economics suggests...
Provided by Pratham Consultancy Services
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White Papers
Outsourcing Association to Be Founded in Central and Eastern Europe
Oct 2008
Outsourcing Associated bodies and Branch Associations from the Baltics, Ukraine, Hungary, Bulgaria and Romania established Central and Eastern European Outsourcing Association to promote CEE...
Provided by Central and Eastern European Outsourcing Association (CEEOA)
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White Papers
The Power of Partnering in Accomplishing Your Green IT Agenda
Jul 2008
These days many organizations IT purchase, management, and life cycle decision take into account some or all of the above "Green" issue. Outsourcing is a proven business model that brings power to...
Provided by Outsourcing Center
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Whitepapers
Top Ten Benchmarking Misconceptions
Mar 2009
The keys to accurate benchmarking? Experience, proper preparation and the right tools. In the new Quest white paper, "Top Ten Benchmarking Misconceptions," author Bert Scalzo discusses 10...
Provided by Quest Software, now a part of Dell
-
Whitepapers
Key trends driving global business resilience and risk - Findings from the 2011 IBM Global Business Resilience and Risk Study
Nov 2011
Integration, cloud, security and company-wide participation are among key elements of successful business resilience and risk management strategies that deliver business value and competitive...
Provided by IBM
-
White Papers
Why cloud-based call centres work
Nov 2011
Cloud computing offers a better alternative to traditional contact centres. Your business can reap substantial benefits by moving to a cloud contact centre, including faster deployments, reduction...
Provided by New Voice Media
-
Whitepapers
Source Code Management Best Practice: Applying Economic Logic to Migration
Nov 2011
If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will...
Provided by CollabNet
-
White Papers
Endpoint Buyers Guide
Nov 2011
This buyers guide provides independent research and test results to help you determine your endpoint protection requirements and identify the security vendor that best meets your needs.
Provided by Sophos
-
White Papers
Small Synopses for Group-By Query Verification on Outsourced Data Streams
Oct 2009
Due to the overwhelming flow of information in many data stream applications, data outsourcing is a natural and effective paradigm for individual businesses to address the issue of scale. In the...
Provided by Association for Computing Machinery
-
White Papers
Toward Private Joins on Outsourced Data
Jun 2011
In an outsourced database framework, clients place data management responsibilities with specialized service providers. Of essential concern in such frameworks is data privacy. Potential clients...
Provided by Stony Brook University
-
White Papers
Oblivious Outsourced Storage With Delegation
Mar 2011
In the past few years, outsourcing private data to untrusted servers has become an important challenge. This raises severe questions concerning the security and privacy of the data on the external...
Provided by Stony Brook University
-
White Papers
Joining Privately on Outsourced Data
Jul 2010
In an outsourced database framework, clients place data management with specialized service providers. Of essential concern in such frameworks is data privacy. Potential clients are reluctant to...
Provided by Stony Brook University
-
White Papers
Making Argument Systems for Outsourced Computation Practical (Sometimes)
Dec 2011
This paper describes the design, implementation, and evaluation of a system for performing verifiable outsourced computation. It has long been known that this problem can be solved in theory using...
Provided by University of Texas
-
White Papers
A Conceptual Framework of Knowledge Transfer in Malaysia E-Government IT Outsourcing: An Integration With Transactive Memory System (TMS)
Sep 2011
Despite extensive research on knowledge transfer issues, there is a dearth of research that has explicitly focused on the role of Transactive Memory System (TMS) in enabling inter-organizational...
Provided by International Journal of Computer Science Issues
-
Whitepapers
Leverage the Benefits of a Shared Authentication Network to Help Drive Consumer Retention and Strengthen Competitor Differentiation
Jul 2008
This white paper introduces the concept of a shared two-factor authentication network, and discusses why a shared network for strong authentication is an essential requirement for continued...
Provided by VeriSign
-
Whitepapers
Five Strategies for Reducing the High Cost of Online Consumer Authentication
Jun 2008
This whitepaper discusses the five strategies businesses can take to reduce the high costs of online consumer authentication. VeriSign suggests methods to protect brands, understand customers,...
Provided by VeriSign
-
Whitepapers
A Guide to Providing Proactive Protection to Consumer Online Transactions
Aug 2008
This is a guide to help online businesses to proactively protect customers. The whitepaper discusses the impact of the continually growing number of consumers conducting business online,...
Provided by VeriSign
-
White Papers
Model Based Services Discovery and Management Industrial Research and Practice Paper
Feb 2008
Service systems fail all too frequently. 'Overdue, over budget and disappointing' are the words frequently used by organisations to describe their experience in the development and commissioning...
Provided by Hewlett-Packard
-
White Papers
Outsourcing Your Infrastructure: Ten Points to Consider When Making the Move
Aug 2008
Tighter budgets, understaffing, and increased demands to help grow the business and to meet higher service level guarantees are forcing many IT departments to rethink their infrastructure...
Provided by Verio
-
White Papers
Ziff Davis: Dedicated Hosting Frees Up Internal IT Resources
Aug 2008
Here's what Ziff Davis says in this insightful white paper about business-critical hosting: "...Organizations should find a service provider that handles the management of dedicated servers. In...
Provided by Verio
-
White Papers
Accelerating Innovation and Savings with R&D Cloud
Jan 2012
DuPont is one of the world's premier science companies. Its Central Research & Development (CR&D) IT leaders wanted to provide the company's scientists with the power and flexibility of...
Provided by Intel Corporation
-
Whitepapers
Reporting for midsize companies: Empower your business with self-service reporting - IBM White Paper
Jan 2012
Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
Provided by IBM
-
Whitepapers
IBM and SAP: Delivering enterprise solutions
Jan 2012
IBM supports SAP clients with business consulting services with global implementation and outsourcing capabilities plus infrastructure of optimized servers (mainframe, POWER, x, BladeCenter) and...
Provided by IBM
-
Whitepapers
Box Private Vendor Watchlist Profile: Cloud-Based Content Collaboration Services Enabling Enterprises to Move Toward Next-Generation Collaboration
Dec 2011
This IDC Vendor Profile analyzes Box, a company playing in the public cloud advanced storage services market and the content management and collaboration market, and reviews key success factors:...
Provided by Box.net
-
White Papers
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
Oct 2008
Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading...
Provided by Siemens
-
White Papers
ITIL - Service Approach for Siemens Enterprise Communications
Oct 2008
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the...
Provided by Siemens
-
Case Studies
Castrol Brasil Ltda. Outsources Support for Users and Improves Service
Aug 2008
Castrol Brasil Ltda. wanted to eliminate siloed systems and centralize the IT platform to more effectively manage business processes and support company development and optimize user support and...
Provided by Oracle
-
White Papers
The Top 10 Problems With Outsourcing Implementations (And How to Overcome Them)
Apr 2008
One can choose blue-chip service providers and sign innovative, iron-clad, risk-sharing contracts - but still not achieve successful results if one underestimate the importance of Change...
Provided by TPI
-
White Papers
Captive Versus BPO Outsourcing
Jan 2012
Should the people outsource their domestic shared services processes or run themselves in a low-cost offshore location? Which will provide the best mix of quality, efficiency and lowest risk? Many...
Provided by ISG
-
White Papers
To Fix or to Shift: The Outsourcing Dilemma
Jan 2012
Business executives contemplating the outsourcing of business processes are frequently confronted with a difficult choice - should they continue their own efforts to improve processes being...
Provided by ISG
-
White Papers
CHINA: Opportunities and Options for Outsourcing in China
Feb 2011
China, with 20 percent of the world's population and now the second-largest economy in the world, is no stranger to outsourcing. The country has become both a substantial buyer and seller of...
Provided by ISG
-
White Papers
CAPTIVE 2.0: The Next Generation of Indian IT and BPO Captive Operations
Jan 2012
The captive model is evolving and is sustainable. Company-owned captive operations hold broad appeal because of persistent concerns about Intellectual Property (IP) and security in outsourcing,...
Provided by ISG
-
White Papers
Formal Benchmarking in Outsourcing Contracts: TPI's Position
Apr 2007
TPI clients have consistently stated that they must be able to measure the difference between contract pricing and prevailing market pricing. This requirement is especially crucial in longer-term...
Provided by TPI
-
White Papers
Offshoring From Brazil or India - A European View
Jul 2009
Outsourcing of information technology (ITO) and growingly business processes (BPO) have increased tremendously during the last years and provide a great business advantage for international...
Provided by University of Tampere
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White Papers
Performance Impacts of Strategy, Information Technology Applications, and Business Process Outsourcing in U.S. Manufacturing Plants
Dec 2007
This paper develops a conceptual model to study the role of outsourcing strategies and plant-level Information Technology (IT) application infrastructure in the outsourcing of production and...
Provided by Production and Operations Management Society
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White Papers
Are Foreign IT Workers Cheaper? U.S. Visa Policies and Compensation of Information Technology Professionals
May 2010
The use of H-1B and other work visas to hire foreign Information Technology (IT) professionals in the United States has attracted significant controversy and policy debates. On one hand, hiring...
Provided by INFORMS
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White Papers
External Technology Supply and Client-Side Innovation
Mar 2011
The market for IT outsourcing has extensively grown during the last decade. At the same time the aim of external IT provision has transformed from cost-cutting to following strategic goals. For...
Provided by Ludwig-Maximilians-Universitat Munchen
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White Papers
Keeping the Lights on and Building New Systems: An Examination of Information Technology Outsourcing in Services and Manufacturing
Jun 2008
Evidence shows that a large portion of IT budgets are dedicated to ongoing operations. This paper is the first, the authors know of that attempts to differentiate spending on ongoing IT operations...
Provided by Michigan State University
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White Papers
Are There Contagion Effects in IT and Business Process Outsourcing?
Oct 2010
The authors model the diffusion of IT outsourcing via announcements about IT outsourcing deals. They estimate a log-normal diffusion curve to test whether IT outsourcing follows a pure diffusion...
Provided by Arizona State University
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White Papers
Returns to Information Technology Outsourcing
Jan 2010
This paper extends existing IT productivity research by evaluating the contributions of spending in IT outsourcing using a production function framework and an economy-wide panel data set from...
Provided by McGill University
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White Papers
Information Technology and Process Performance: An Empirical Investigation of the Interaction Between IT and Non-IT Resources
Jul 2008
Drawing on the resource-based view, the authors propose a configurational perspective of how IT assets and capabilities affect firm performance. Their premise is that IT assets and IT managerial...
Provided by University of Calgary
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White Papers
The Effect of Bargaining Power on Fixed Price IT Outsourcing Decisions
Nov 2010
Successful IT outsourcing is usually for the benefit of both parties: the outsourcing client and the service provider. With a fixed price contract, the client tries to lower project risks and...
Provided by University of Augsburg
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White Papers
Guidelines on Security and Privacy in Public Cloud Computing
Dec 2011
Cloud computing can and does mean different things to different people. The common characteristics most interpretations share are on-demand scalability of highly available and reliable pooled...
Provided by National Institute of Standards and Technology
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Webcasts
Webcast: Should Your Organization Get Out of the Email Business?
Sep 2008
Email sounds simple, but it's complex technology that is difficult and time-consuming to manage. So more and more organizations are abandoning their on-premise email systems, and moving to a...
Provided by USA.NET
