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outsourcing
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Webcasts
Microsoft Webcast: Managing a Global Internal Helpdesk With Outsourcing and Call-Avoidance Techniques (Level 100)
Nov 2007
Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client-support experience and productivity while reducing costs, Microsoft IT took two...
Provided by Microsoft
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Case Studies
Simplifying Network Infrastructure and Reducing Costs
Jul 2009
M2R Technology Group, based in West Chester, Ohio, is a computer network engineering company that offers IT planning, management, and support services. This lack of standardization made the...
Provided by WatchGuard Technologies
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White Papers
Nine Document Management Risks
Nov 2003
Document management, while offering numerous benefits for today’s public sector organization, is rife with risks, risks that must be managed to ensure a successful project. In addition to the...
Provided by Unisys
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White Papers
Sustainable IT Outsourcing Success: Let Enterprise Architecture Be Your Guide
Feb 2007
This paper explores the relationship between IT outsourcing and enterprise architecture. In an earlier paper which described four stages of architecture maturity (business silos, standardized...
Provided by University of Texas
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White Papers
Managed Hosting Provider Comparison Guide
Aug 2008
Download your FREE Managed Hosting Comparison Guide to learn: How leading hosting service providers compare in 10 critical categories How hosting services are priced for businesses of all sizes...
Provided by Web Hosting Unleashed
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Whitepapers
IDC Market Spotlight: - Cloud-Based Services in the Banking Industry
Apr 2013
IDC Financial Insights believes that big data, cloud, mobile, and social technologies will be at the forefront of discussions between IT and business professionals at financial institutions in...
Provided by OpenText
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White Papers
Moderating Impact of IT Outsourcing Arrangements in a Muslim Country
May 2008
In recent years, Information Technology (IT) outsourcing continues to receive favorable acceptance to maximize organization's benefits. There is evidence showing how partnership quality plays a...
Provided by Universiti Teknologi Malaysia
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White Papers
Conceptual Framework on Risk Management in IT Outsourcing Projects
Jan 2008
Outsourcing is becoming a trend nowadays. Malaysia also takes this opportunity and embraces in IT outsourcing. As a result, Malaysia has been ranked as the third most attractive destination for...
Provided by Universiti Teknologi MARA
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Case Studies
HP Managed Systems Raise Road Toll Income of ?215 Million for Czech Government
Sep 2008
Kapsch, a leading international supplier of road traffic telematic systems, won the contract to provide and run the Czech Republic's first electronic road toll system. Kapsch looked to HP to...
Provided by Hewlett-Packard (HP)
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Case Studies
The 'Pay-Per-Use' Principle Drives IT Consolidation
Jan 2009
Vaillant, the heating technology specialist, has expanded through acquisitions in Europe. Its IT subsidiary, VAICON was tasked to develop an integrated company-wide IT platform based on...
Provided by Hewlett-Packard (HP)
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White Papers
Global Sourcing: Understanding the People and Organizational Capabilities Needed for a Successful Transformational Journey
May 2008
The purpose of this paper is to raise awareness regarding the "Organizational and people" changes that need to happen in order to optimize a global sourcing program. As companies increasingly...
Provided by Infosys Technologies
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Case Studies
Driving Innovation With Global Sourcing
Jan 2009
Apart from its core competence in networking equipment, the client provides a range of products for transporting data, voice, and video through networks spread over various distances. The cost of...
Provided by Infosys Technologies
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Case Studies
Sourcing on Right Tracks
Jan 2009
The railroad industry, being one of the oldest industries, has not been very progressive in terms of its IT usage. The client wanted to move from this approach to a more process-oriented model. It...
Provided by Infosys Technologies
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Case Studies
Transforming Communication Services With Global Sourcing
Jan 2009
The client, a leading communication solutions provider with over $35 billion revenues and more than 20 million customers, set out to transform its operations to provide next generation services....
Provided by Infosys Technologies
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White Papers
Rewards and Relationships: Mitigating Risk Through Strategic Learning Outsourcing
Jan 2009
Despite the focus on savings at the transactional level, ACS continues to encourage organizations to think more broadly and to view learning and development as a source of strategic advantage not...
Provided by Affiliated Computer Services
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White Papers
Increased Control Through Outsourcing: Measuring the Effectiveness of Finance and Accounting Solutions
Feb 2009
With the global economy in flux, consumer spending down, and an expected slow recovery in the offing, today's chief financial officers and controllers are faced with a significant challenge. They...
Provided by Affiliated Computer Services
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White Papers
Five Steps to Secure Outsourced Application Development
Jul 2008
Application security has risen to the top of the agenda for security professionals striving to control their company's overall risk profile. According to Gartner and the Computer Emergency...
Provided by Veracode
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White Papers
Why Settle for Less?: Deloitte Consulting 2008 Outsourcing Report
Feb 2008
While outsourcing is generally recognized as a strategy for producing cost savings, few surveys to date have utilized a large enough sample of respondents to provide an accurate estimate of the...
Provided by Deloitte Touche Tohmatsu
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White Papers
Implications of Outsourcing Web Application Security
Sep 2008
Organizations can never outsource liability for web application security. As cyber criminals have flourished and the number of attacks on the web application layer by hackers continues to grow...
Provided by Pacific Coast Information Systems
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Whitepapers
Outsourcing in Times of Crisis: How External Relationships Deliver Real Business Results
Mar 2009
Turbulent economic times can be a catalyst for significant business change, with opportunities to capture new customers, develop new products and services and preserve brand loyalty. Companies...
Provided by IBM
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Whitepapers
The Future of Application Outsourcing: Making the Move From Tactical to Strategic
Jul 2008
Application outsourcing has come a long way since the Y2K projects of the 1990s. As marketplaces expanded to global proportions - and competition followed - application outsourcing has filled an...
Provided by IBM
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Whitepapers
Outsourcing and Information Security
Feb 2009
The objective of this whitepaper is to discuss some important Information Security management issues Organizations face when they are considering, or are in the middle of, Outsourcing their ICT...
Provided by IBM
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White Papers
Outsourcing in the Face of Uncertainty: A Comprehensive Solution to End-User Management
Mar 2009
Now more than ever, companies are looking to reduce delivery complexity, enhance end-user experience, and reduce IT expenses. They're assessing what they do, how they do it, and whether they...
Provided by Siemens
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White Papers
Offshore IT Outsourcing: An Integral Component of High-Performance IT Organization
Mar 2009
This white paper is a part of a series of informational papers developed by Keane to share knowledge on specific outsourcing issue that should be considered in today's business environment. This...
Provided by Keane
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White Papers
A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance
Mar 2009
One of the most significant business trends over the next five years will be corporations leveraging application outsourcing, business process outsourcing, and offshore delivery to achieve...
Provided by Keane
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White Papers
Social Networks and Contract Enforcement in IT Outsourcing
Feb 2009
Most prior research on Information Technology Outsourcing has characterized the dominant governance modes as either 'Formal' or 'Relational,' which rely on stringent assumptions of perfect...
Provided by University of California
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White Papers
IT Outsourcing: A Valuable Alternative for Independent Long-Term Care Pharmacies
Nov 2008
As independent Long-Term Care Pharmacies (LTCPs) seek to better serve their customers while remaining both profitable and competitive, they are continuously challenged to reevaluate and adjust...
Provided by OPESNET
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White Papers
Outsourced Document Management Solutions: Challenges and Opportunities
Apr 2008
The first part of this white paper examines current document and records management practices, including the attitude towards outsourcing, volume of files managed, the presence of electronic...
Provided by Iron Mountain
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White Papers
BPO - The India Advantage
Jun 2008
It all started in the early 1990s, when business process outsourcing in India was mainly associated with medical transcription. Those were certainly small beginnings, but still their contribution...
Provided by Telegenisys.com
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White Papers
IT Outsourcing the New "It" for Startups
May 2009
One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every need. These days almost every service company needs is available in...
Provided by OSF Global Services
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White Papers
Mission-Critical Application Management: Priority Candidate for Offshore Outsourcing
Mar 2009
This white paper is part of series of informational papers developed by Keane to share knowledge on specific outsourcing issues of importance in today's business environment. This paper covers the...
Provided by Keane
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White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
Oct 2008
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
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Case Studies
Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas
Jun 2009
The Common Services Center (CSC) is a Business Process Outsourcing (BPO) unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming...
Provided by Microsoft
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White Papers
Cyber Liability & Higher Education Aon Professional Risk Solutions White Paper
Dec 2008
Due to the nature and complexity of operations and the academic culture of open access, educational institutions, and in particular, large research-oriented universities, face unique exposures...
Provided by Aon
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White Papers
Making It Personal: The Role of Trusted Document Advisors
Jan 2008
With document-based communications spend typically accounting for 5 to 15 percent of the revenue of an organization, it represents a significant opportunity for savings and, more importantly, for...
Provided by Xerox
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White Papers
Content and Records Management: The Business Case for Transformative Outsourcing
Mar 2008
Today, leading organizations around the world are making a major commitment to the process of business transformation. The goal of the reshaping effort is to minimize risk and achieve greater...
Provided by Xerox
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White Papers
Enabling HR Outsourcing Below the Large Market for Oracle HRO Providers
Apr 2009
Organizations can choose to perform the Human Resources function using a variety of delivery methods including on premise, Software as a Service (SaaS) and Business Process Outsourcing (BPO). By...
Provided by Oracle
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White Papers
Body Shop to Mind Shop: Businesses Look for More From Third Party Consultants
May 2009
As budgets tighten, it is even more important for a company's IT function to demonstrate its fit with the business and obtain the best value from all resources and services at its disposal. Simply...
Provided by Quocirca
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White Papers
Exploring e-Discovery Tools
Oct 2008
STAYING ON TOP of legal requests and litigation holds doesn't have to be so complicated. There are basic technical tools that can help provide a level of preparedness for litigation - whether a...
Provided by Symantec
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White Papers
Achieving Enhanced Productivity and Business Transformation Through Collaborative Working
Mar 2008
Virtual collaboration is today the key to sustainable business transformation, transcending barriers of distance and time to reach new levels of productivity and group creativity. Old boundaries -...
Provided by Cisco Systems
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Whitepapers
Improve Price-Performance and Agility by Moving to Linux on HP ProLiant Scale-up Family of Servers with Intel® Xeon® processors
May 2011
When it comes to getting the most performance, efficiency, and reliability, out of your network, the two things that matter most are your servers and operating system. Those factors have a...
Provided by Hewlett-Packard (HP)
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Whitepapers
Building and Operating a Network Operating Center (NOC) and Help Desk
Apr 2012
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The...
Provided by ConnectWise
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Whitepapers
Putting Dispatch in the Driver's Seat
Apr 2012
Chances are good that the operations at your Help Desk are a bit chaotic. This is especially true if you have not implemented an effective Dispatch strategy. Given that, the key to Help Desk...
Provided by ConnectWise
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Case Studies
Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success
Jan 2012
In the highly competitive Canadian wireless market, Mobilicity has a very innovative business model for its operational and IT strategy: outsourcing virtually all of its mission-critical...
Provided by Amdocs
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Whitepapers
When Evaluating e-Sourcing Solutions, Consider On Demand (SAP Insider Article)
Mar 2012
Between 25% and 50% of most companies' revenue goes toward purchasing goods and services, so the ability to keep these costs down is paramount. Applying strategic sourcing methodologies to...
Provided by SAP
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Whitepapers
Six Steps to Sourcing Excellence
Mar 2012
Achieving excellence in strategic sourcing requires companies to consolidate spend for better visibility and to drive savings to the bottom line. Read this article to learn the six key steps to...
Provided by SAP
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Whitepapers
S&OP Best Practices for Better Business Agility
Mar 2012
Sales and operations planning (S&OP) remains an area of particular interest to manufacturers. It was the highest-prioritized application area in the IDC vertical markets' IT survey. Read Simon...
Provided by SAP
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Whitepapers
Reverse Auction Best Practices (SAP Thought Leadership Paper)
Mar 2012
Reverse auctions are a key tool that sourcing organizations can use to bring about huge success if executed along with a well-defined sourcing process. Careful thought and planning must precede an...
Provided by SAP
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Whitepapers
Magic Quadrant for International Retail Core Banking
Mar 2012
Read this Gartner report that provides an analysis on the evolving retail core banking software market where Gartner rates SAP as a leader in this field. (Gartner, 2010)
Provided by SAP
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White Papers
Oracle Communciations and Billing and Revenue Management and Oracle Exadata Database Machine Test Whitepaper
Mar 2012
Given the explosive growth in broadband, mobile and machine-to-machine communications traffic, the need for cost-effective, high-throughput, highly-available, and scalable billing solutions is...
Provided by Oracle
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White Papers
The Construction of Client Organizations and Contract Structures in Outsourcing Within Dynamic Contexts
Jun 2011
This paper investigates how bureaucratic public sector client organizations deal with Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) in terms of internal...
Provided by Samsung Electronics
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White Papers
Globalization of Korean IT Companies: Opportunities and Strategies
Jun 2011
The main focus of this paper is to analyze the current IT industry and to provide relevant strategies for Korean IT companies (such as Samsung SDS and LG CNS et al.,) which want to go global. This...
Provided by Chonnam National University
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White Papers
Managing User Requirement Risks - An Exploratory Study of IS Projects From the Views of Outsourcing Teams
Jun 2011
Requirement risk is often identified as a reason contributing to Information Systems Development (ISD) project failure but has not been adequately explored in the IS literature. Requirement risk...
Provided by University of Sheffield
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White Papers
Examining IT Outsourcing Service Continuance: An Expectation-Confirmation Model
Jun 2011
This paper is examines clients' decision to continue engaging their current IT outsourcing vendors. It employs the lens of expectation-confirmation theory to evaluate how prior expectation relates...
Provided by SUNWAY UNIVERSITY
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White Papers
Using the Cloud: Keeping Enterprise Data Private
Oct 2011
Cloud computing has overcome the computing industry within the past few years. Exciting prospects such as sharing resources, reducing costs, and increasing efficiency have made the cloud computing...
Provided by EDSIG
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White Papers
OSS Managed Services - A New Business Model for Service Providers
Jan 2012
According to analyst firm Informa Telecoms and Media, today, time to market and cost control pressures are leading service providers to consider outsourcing their Operations Support Systems (OSS)...
Provided by Amdocs
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White Papers
The Association Between Confidentiality and Integrity of Information Assets in ICT Outsourcing
Jan 2012
Information security risk is a major concern for organisations, particularly when implementing Information Communication Technology (ICT) outsourcing. Despite the benefits of ICT outsourcing, it...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
Impact of R&D Outsourcing in Global Enterprises
Jan 2012
A moment ago, global enterprise was considered as unimportant to global enterprise growth. This is mostly because global enterprises wave the impact of R&D outsourcing on global enterprise. It's...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
XPath Query Completeness Verification Algorithms in DAS
Oct 2010
With the development in the application environment of database management system, the related technologies such as data management and data access have become more and more complex and the cost...
Provided by Academy Publisher
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White Papers
Guidelines on Security and Privacy in Public Cloud Computing
Dec 2011
Cloud computing can and does mean different things to different people. The common characteristics most interpretations share are on-demand scalability of highly available and reliable pooled...
Provided by National Institute of Standards and Technology
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White Papers
The Effect of Bargaining Power on Fixed Price IT Outsourcing Decisions
Nov 2010
Successful IT outsourcing is usually for the benefit of both parties: the outsourcing client and the service provider. With a fixed price contract, the client tries to lower project risks and...
Provided by University of Augsburg
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White Papers
Information Technology and Process Performance: An Empirical Investigation of the Interaction Between IT and Non-IT Resources
Jul 2008
Drawing on the resource-based view, the authors propose a configurational perspective of how IT assets and capabilities affect firm performance. Their premise is that IT assets and IT managerial...
Provided by University of Calgary
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White Papers
Returns to Information Technology Outsourcing
Jan 2010
This paper extends existing IT productivity research by evaluating the contributions of spending in IT outsourcing using a production function framework and an economy-wide panel data set from...
Provided by McGill University
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White Papers
Are There Contagion Effects in IT and Business Process Outsourcing?
Oct 2010
The authors model the diffusion of IT outsourcing via announcements about IT outsourcing deals. They estimate a log-normal diffusion curve to test whether IT outsourcing follows a pure diffusion...
Provided by Arizona State University
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White Papers
Keeping the Lights on and Building New Systems: An Examination of Information Technology Outsourcing in Services and Manufacturing
Jun 2008
Evidence shows that a large portion of IT budgets are dedicated to ongoing operations. This paper is the first, the authors know of that attempts to differentiate spending on ongoing IT operations...
Provided by Michigan State University
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White Papers
External Technology Supply and Client-Side Innovation
Mar 2011
The market for IT outsourcing has extensively grown during the last decade. At the same time the aim of external IT provision has transformed from cost-cutting to following strategic goals. For...
Provided by Ludwig-Maximilians-Universitat Munchen
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White Papers
Are Foreign IT Workers Cheaper? U.S. Visa Policies and Compensation of Information Technology Professionals
May 2010
The use of H-1B and other work visas to hire foreign Information Technology (IT) professionals in the United States has attracted significant controversy and policy debates. On one hand, hiring...
Provided by INFORMS
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White Papers
Performance Impacts of Strategy, Information Technology Applications, and Business Process Outsourcing in U.S. Manufacturing Plants
Dec 2007
This paper develops a conceptual model to study the role of outsourcing strategies and plant-level Information Technology (IT) application infrastructure in the outsourcing of production and...
Provided by Production and Operations Management Society
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White Papers
Offshoring From Brazil or India - A European View
Jul 2009
Outsourcing of information technology (ITO) and growingly business processes (BPO) have increased tremendously during the last years and provide a great business advantage for international...
Provided by University of Tampere
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White Papers
Formal Benchmarking in Outsourcing Contracts: TPI's Position
Apr 2007
TPI clients have consistently stated that they must be able to measure the difference between contract pricing and prevailing market pricing. This requirement is especially crucial in longer-term...
Provided by TPI
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White Papers
CAPTIVE 2.0: The Next Generation of Indian IT and BPO Captive Operations
Jan 2012
The captive model is evolving and is sustainable. Company-owned captive operations hold broad appeal because of persistent concerns about Intellectual Property (IP) and security in outsourcing,...
Provided by ISG
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White Papers
CHINA: Opportunities and Options for Outsourcing in China
Feb 2011
China, with 20 percent of the world's population and now the second-largest economy in the world, is no stranger to outsourcing. The country has become both a substantial buyer and seller of...
Provided by ISG
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White Papers
To Fix or to Shift: The Outsourcing Dilemma
Jan 2012
Business executives contemplating the outsourcing of business processes are frequently confronted with a difficult choice - should they continue their own efforts to improve processes being...
Provided by ISG
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White Papers
Captive Versus BPO Outsourcing
Jan 2012
Should the people outsource their domestic shared services processes or run themselves in a low-cost offshore location? Which will provide the best mix of quality, efficiency and lowest risk? Many...
Provided by ISG
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White Papers
The Top 10 Problems With Outsourcing Implementations (And How to Overcome Them)
Apr 2008
One can choose blue-chip service providers and sign innovative, iron-clad, risk-sharing contracts - but still not achieve successful results if one underestimate the importance of Change...
Provided by TPI
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Whitepapers
Box Private Vendor Watchlist Profile: Cloud-Based Content Collaboration Services Enabling Enterprises to Move Toward Next-Generation Collaboration
Dec 2011
This IDC Vendor Profile analyzes Box, a company playing in the public cloud advanced storage services market and the content management and collaboration market, and reviews key success factors:...
Provided by Box.net
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Whitepapers
IBM and SAP: Delivering enterprise solutions
Jan 2012
IBM supports SAP clients with business consulting services with global implementation and outsourcing capabilities plus infrastructure of optimized servers (mainframe, POWER, x, BladeCenter) and...
Provided by IBM
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Whitepapers
Reporting for midsize companies: Empower your business with self-service reporting - IBM White Paper
Jan 2012
Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
Provided by IBM
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White Papers
Accelerating Innovation and Savings with R&D Cloud
Jan 2012
DuPont is one of the world's premier science companies. Its Central Research & Development (CR&D) IT leaders wanted to provide the company's scientists with the power and flexibility of...
Provided by Intel Corporation
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White Papers
A Conceptual Framework of Knowledge Transfer in Malaysia E-Government IT Outsourcing: An Integration With Transactive Memory System (TMS)
Sep 2011
Despite extensive research on knowledge transfer issues, there is a dearth of research that has explicitly focused on the role of Transactive Memory System (TMS) in enabling inter-organizational...
Provided by International Journal of Computer Science Issues
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White Papers
Exploring e-Discovery Tools
Oct 2008
STAYING ON TOP of legal requests and litigation holds doesn't have to be so complicated. There are basic technical tools that can help provide a level of preparedness for litigation - whether a...
Provided by Symantec
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White Papers
Achieving Enhanced Productivity and Business Transformation Through Collaborative Working
Mar 2008
Virtual collaboration is today the key to sustainable business transformation, transcending barriers of distance and time to reach new levels of productivity and group creativity. Old boundaries -...
Provided by Cisco Systems
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White Papers
Legacy Tools: Not Built for Today's Helpdesk
Jan 2009
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
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White Papers
How to Ensure You Achieve Cost Savings From Offshore Testing
Feb 2008
This paper addresses ways in which decision makers can ensure and prove that cost savings are achieved when testing is offshored. Offshoring of IT testing appeals to senior management, because it...
Provided by AppLabs
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White Papers
21st Century Innovation Hubs
Jul 2008
In the flat universe, technology innovation no longer follows the outsourced manufacturing model that actually pioneered the outsourcing wave. In place of models where products were designed in...
Provided by Prayag Consulting
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White Papers
Improving Data Mining Via Noisy Micro-Outsourcing
Nov 2008
This work discussed in this paper focuses on problems where it is possible to obtain certain (noisy) data values ("Labels") relatively cheaply, from on-line micro outsourcing sources ("Non-expert...
Provided by New York University
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White Papers
The Agile Business Architecture: Creating Service Provider Value Through Smart Sourcing
Jul 2009
The service provider industry has experienced rapid and significant transformation over the past five years as broadband has proliferated, networks have enabled ubiquitous mobility, and IP has...
Provided by Cisco Systems
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Webcasts
Automating Change Management Responsibly
Sep 2009
Meet Stephen Nunn, Associate Partner of Accenture and hear about how Tivoli Automation solutions help Accenture's customers to reduce costs and create operational efficiencies. Also hear from...
Provided by IBM
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White Papers
Outsourcing Risk Reduction: How to Avoid Disasters and Ensure Solid Working Relationships
Jan 2009
With the right outsourcing arrangement, one can convert fixed IT costs to variable, gain access to scarce resources and increase service availability. But one needs to manage outsourcing risks. Of...
Provided by ExecutiveBrief
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White Papers
The Convergence of "3S" - Security, Storage, and System Management: Opportunities and Challenges for Outsourcing Services
Jan 2008
The outsourcing services market is transforming rapidly and service suppliers move inside an increasingly interdependent technological framework, with differentiated strategies. Organizations need...
Provided by IDG (International Data Group)
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White Papers
Succession Planning: Five Costly Errors to Avoid
Oct 2009
This white paper shows you how to avoid five of the most common --- and costly -- errors when embarking on a succession planning initiative. You'll learn: How a lack of alignment between the...
Provided by SumTotal Systems
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Presentations
Web Conferencing for Better Collaboration and Reduced Travel
Oct 2009
"Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P. Mahowald, IDC research
Provided by Citrix Online
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Case Studies
Global Consolidation Saves Over $100 Million
Jan 2009
A Fortune 100 Health Care Company consults Gartner to achieve over $100 million in savings using benchmarking, an updated sourcing strategy and critical program management techniques. The...
Provided by Gartner
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Case Studies
Government Healthcare Organization Generates Savings With New Identity Solution
Jan 2009
When a large government healthcare organization needed to comply with a federal initiative for a new identity solution, management called on Gartner for help. Gartner supported both the business...
Provided by Gartner
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Case Studies
An Aerospace Company Saves $26 Million
Jan 2009
A large aerospace and defense manufacturing group wanted to grow, yet contain costs at the same time. A Gartner engagement helped deliver the vision and exceed cost savings expectations. The...
Provided by Gartner
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Case Studies
Financial Services Firm Saves $32 Million
Jan 2009
A major US financial services firm asked Gartner to review its corporate wide initiatives designed to reduce costs and improve operating efficiency ratios. The challenge was to improve service...
Provided by Gartner
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Case Studies
Empresa Tejofran De Saneamento e Servicos Ltda. Expands Its Financial Vision
Aug 2009
Founded in 1957, Empresa Tejofran de Saneamento e Servicos Ltda. (Tejofran) is a pioneer in the service outsourcing industry. Today, it has eight business units: cleaning and multiservices,...
Provided by Oracle
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Case Studies
Outsourcing Delivers Flexibility, Convenience
Apr 2009
Serving residents, professionals and students in one of Ohio's fastest-growing counties, Medina County Federal Credit Union is a full-service financial institution with three branch locations....
Provided by Diebold
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Case Studies
New Contact Center Improves Service Boosts Efficiencies and Reduces Costs
Sep 2008
FranklinCovey is widely regarded as the global leader in productivity tools and effectiveness training - from its Franklin Planner personal organizer to training classes based on its 7 Habits of...
Provided by Hewlett-Packard (HP)
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White Papers
Why Print Management Matters
Oct 2009
Print Management provides a breakthrough answer to today's top business challenge: reducing overhead without harming productivity. Jim Salzer of DocuAudit Intl. shows how Print Management allows...
Provided by Xerox
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White Papers
10 Things to Know About ITO: Determining if IT Operations Outsourcing Is Right for You
Jun 2008
This paper offers the 10 important things to know about IT operations outsourcing to help one understands the relevance of ITO outsourcing, determine if ITO outsourcing is right for the...
Provided by CIBER
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White Papers
Managing Third Party Risk
Apr 2009
Some sources of risk that may not be top-of-mind include service providers, web hosting services, contractors, outsourcers, supply-chain nodes, consulting services, and travel services - any...
Provided by CIBER
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White Papers
Practical Considerations for Evaluating the Benefits of a Low Cost Country Sourcing Strategy
May 2009
Many companies have historically sourced a high percentage of their business to low cost countries and recent data indicates this sourcing strategy will continue in the near future. But is low...
Provided by CIBER
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White Papers
SLA Design and Service Provisioning for Outsourced Services
Oct 2008
In this work, a business-driven approach to designing Service Level Agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better...
Provided by Universidade Federal de Campina Grande
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White Papers
Recession Proof Your Business Email Through Outsourcing
Dec 2008
Email's importance is overshadowed only by the formidable task of keeping everything up and running as close to 24x7 as possible, adding new capabilities to the email infrastructure over time,...
Provided by Osterman Research
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White Papers
Trust, But Verify: How to Manage Risk in Outsourced Applications
Sep 2007
Save money. Speed development. Augment staff resources. Tap expertise not available internally. The reasons for outsourcing application development are many and varied. Outsourcing can be a...
Provided by Ounce Labs
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White Papers
Sharing: Global Sourcing Trends
Jan 2009
Economic and social drivers such as labor arbitrage and tax incentives, as well as access to global talent and global markets, have fueled off-shoring during the past 20 years. Today, as cost...
Provided by PricewaterhouseCoopers
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White Papers
Taxing Issues in Strategic Sourcing Decisions
May 2009
Today's economic environment is forcing companies to assess their core competencies and identify more efficient operating modes. This analysis encompasses strategic sourcing options such as...
Provided by PricewaterhouseCoopers
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White Papers
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Nov 2009
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six...
Provided by Sprint
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White Papers
A Case for Unified Network Security Outsourcing
Jun 2008
Mid Market Enterprises (MMEs), especially those with an international presence, are confronted with and often confounded by an intimidating set of security threats. Managing risk has become a top...
Provided by Virtela Communications
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White Papers
Why Offshore Outsourcing Projects Fail
Oct 2004
Information Technology (IT) projects can fail for any number of reasons and in most cases identifying one reason, or even a small group of reasons, for failure is impossible. Typically, there are...
Provided by Global Sourcing Insights
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Webcasts
Optimize Your IT Costs with Automation
Dec 2009
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where do...
Provided by CA
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White Papers
White Paper - Technical Support Services
Oct 2004
In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level...
Provided by 24/7 Customer
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White Papers
The Three Ps of Evaluating Managed Network Services
Sep 2009
To reduce costs and keep IT resources focused on the core business, more organizations are choosing to outsource network management. To deliver on this promise, it's essential to choose the right...
Provided by Qwest Communications
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White Papers
White Paper Spotlight: "IT Outsourcing Essentials" Research Series from IT Consulting Int'l
Nov 2004
Inside Volume I - "Collaboration Fundamentals: Preventing Client/Vendor Process Mismatch" * A Process Compatibility Matrix Diagram * Real Life Process Mismatch Examples * Visual Aid to...
Provided by IT Consulting International
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White Papers
The Case for Automation
Jan 2010
Automating routine IT tasks seems to make sense from the financial and operational perspectives, but for many companies, questions arise when it comes to implementation: How easy is it to switch...
Provided by Kaseya International
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Webcasts
Cutting Costs through Workload Automation
Jan 2010
Join BMC's John McKinney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation. Gartner has covered the...
Provided by BMC Software
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Whitepapers
Driving Productivity through Smarter Sourcing
Jan 2009
Driven by the need for flexibility and speed in application delivery, many companies turn to outsourcing to reduce costs. But those margins are shrinking as wages rise around the world. The time...
Provided by IBM
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Whitepapers
Reporting for midsize companies: Empower your business with self-service reporting
Sep 2009
Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
Provided by IBM
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White Papers
7 Procurement Outsourcing Myths, Demystified
Oct 2009
In recent times, misunderstandings about the why, when and what to outsource have increased in the Procurement Outsourcing (PO) space. This has created gaps between customer expectations and...
Provided by Genpact
