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outsourcing
(499 results)-
White Papers
Body Shop to Mind Shop: Businesses Look for More From Third Party Consultants
May 2009
As budgets tighten, it is even more important for a company's IT function to demonstrate its fit with the business and obtain the best value from all resources and services at its disposal. Simply...
Provided by Quocirca
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White Papers
Exploring e-Discovery Tools
Oct 2008
STAYING ON TOP of legal requests and litigation holds doesn't have to be so complicated. There are basic technical tools that can help provide a level of preparedness for litigation - whether a...
Provided by Symantec
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White Papers
Achieving Enhanced Productivity and Business Transformation Through Collaborative Working
Mar 2008
Virtual collaboration is today the key to sustainable business transformation, transcending barriers of distance and time to reach new levels of productivity and group creativity. Old boundaries -...
Provided by Cisco Systems
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White Papers
Legacy Tools: Not Built for Today's Helpdesk
Jan 2009
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
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White Papers
How to Ensure You Achieve Cost Savings From Offshore Testing
Feb 2008
This paper addresses ways in which decision makers can ensure and prove that cost savings are achieved when testing is offshored. Offshoring of IT testing appeals to senior management, because it...
Provided by AppLabs
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White Papers
21st Century Innovation Hubs
Jul 2008
In the flat universe, technology innovation no longer follows the outsourced manufacturing model that actually pioneered the outsourcing wave. In place of models where products were designed in...
Provided by Prayag Consulting
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White Papers
Improving Data Mining Via Noisy Micro-Outsourcing
Nov 2008
This work discussed in this paper focuses on problems where it is possible to obtain certain (noisy) data values ("Labels") relatively cheaply, from on-line micro outsourcing sources ("Non-expert...
Provided by New York University
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White Papers
The Agile Business Architecture: Creating Service Provider Value Through Smart Sourcing
Jul 2009
The service provider industry has experienced rapid and significant transformation over the past five years as broadband has proliferated, networks have enabled ubiquitous mobility, and IP has...
Provided by Cisco Systems
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Webcasts
Automating Change Management Responsibly
Sep 2009
Meet Stephen Nunn, Associate Partner of Accenture and hear about how Tivoli Automation solutions help Accenture's customers to reduce costs and create operational efficiencies. Also hear from...
Provided by IBM
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White Papers
Outsourcing Risk Reduction: How to Avoid Disasters and Ensure Solid Working Relationships
Jan 2009
With the right outsourcing arrangement, one can convert fixed IT costs to variable, gain access to scarce resources and increase service availability. But one needs to manage outsourcing risks. Of...
Provided by ExecutiveBrief
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White Papers
The Convergence of "3S" - Security, Storage, and System Management: Opportunities and Challenges for Outsourcing Services
Jan 2008
The outsourcing services market is transforming rapidly and service suppliers move inside an increasingly interdependent technological framework, with differentiated strategies. Organizations need...
Provided by IDG (International Data Group)
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Presentations
Web Conferencing for Better Collaboration and Reduced Travel
Oct 2009
"Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P. Mahowald, IDC research
Provided by Citrix Online
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Case Studies
Global Consolidation Saves Over $100 Million
Jan 2009
A Fortune 100 Health Care Company consults Gartner to achieve over $100 million in savings using benchmarking, an updated sourcing strategy and critical program management techniques. The...
Provided by Gartner
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Case Studies
Government Healthcare Organization Generates Savings With New Identity Solution
Jan 2009
When a large government healthcare organization needed to comply with a federal initiative for a new identity solution, management called on Gartner for help. Gartner supported both the business...
Provided by Gartner
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Case Studies
An Aerospace Company Saves $26 Million
Jan 2009
A large aerospace and defense manufacturing group wanted to grow, yet contain costs at the same time. A Gartner engagement helped deliver the vision and exceed cost savings expectations. The...
Provided by Gartner
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Case Studies
Financial Services Firm Saves $32 Million
Jan 2009
A major US financial services firm asked Gartner to review its corporate wide initiatives designed to reduce costs and improve operating efficiency ratios. The challenge was to improve service...
Provided by Gartner
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Case Studies
Empresa Tejofran De Saneamento e Servicos Ltda. Expands Its Financial Vision
Aug 2009
Founded in 1957, Empresa Tejofran de Saneamento e Servicos Ltda. (Tejofran) is a pioneer in the service outsourcing industry. Today, it has eight business units: cleaning and multiservices,...
Provided by Oracle
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Case Studies
Outsourcing Delivers Flexibility, Convenience
Apr 2009
Serving residents, professionals and students in one of Ohio's fastest-growing counties, Medina County Federal Credit Union is a full-service financial institution with three branch locations....
Provided by Diebold
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Case Studies
New Contact Center Improves Service Boosts Efficiencies and Reduces Costs
Sep 2008
FranklinCovey is widely regarded as the global leader in productivity tools and effectiveness training - from its Franklin Planner personal organizer to training classes based on its 7 Habits of...
Provided by Hewlett-Packard (HP)
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White Papers
10 Things to Know About ITO: Determining if IT Operations Outsourcing Is Right for You
Jun 2008
This paper offers the 10 important things to know about IT operations outsourcing to help one understands the relevance of ITO outsourcing, determine if ITO outsourcing is right for the...
Provided by CIBER
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White Papers
Managing Third Party Risk
Apr 2009
Some sources of risk that may not be top-of-mind include service providers, web hosting services, contractors, outsourcers, supply-chain nodes, consulting services, and travel services - any...
Provided by CIBER
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White Papers
Practical Considerations for Evaluating the Benefits of a Low Cost Country Sourcing Strategy
May 2009
Many companies have historically sourced a high percentage of their business to low cost countries and recent data indicates this sourcing strategy will continue in the near future. But is low...
Provided by CIBER
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White Papers
SLA Design and Service Provisioning for Outsourced Services
Oct 2008
In this work, a business-driven approach to designing Service Level Agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better...
Provided by Universidade Federal de Campina Grande
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White Papers
Recession Proof Your Business Email Through Outsourcing
Dec 2008
Email's importance is overshadowed only by the formidable task of keeping everything up and running as close to 24x7 as possible, adding new capabilities to the email infrastructure over time,...
Provided by Osterman Research
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White Papers
Trust, But Verify: How to Manage Risk in Outsourced Applications
Sep 2007
Save money. Speed development. Augment staff resources. Tap expertise not available internally. The reasons for outsourcing application development are many and varied. Outsourcing can be a...
Provided by Ounce Labs
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White Papers
Sharing: Global Sourcing Trends
Jan 2009
Economic and social drivers such as labor arbitrage and tax incentives, as well as access to global talent and global markets, have fueled off-shoring during the past 20 years. Today, as cost...
Provided by PricewaterhouseCoopers
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White Papers
Taxing Issues in Strategic Sourcing Decisions
May 2009
Today's economic environment is forcing companies to assess their core competencies and identify more efficient operating modes. This analysis encompasses strategic sourcing options such as...
Provided by PricewaterhouseCoopers
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White Papers
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Nov 2009
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six...
Provided by Sprint
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White Papers
A Case for Unified Network Security Outsourcing
Jun 2008
Mid Market Enterprises (MMEs), especially those with an international presence, are confronted with and often confounded by an intimidating set of security threats. Managing risk has become a top...
Provided by Virtela Communications
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White Papers
Why Offshore Outsourcing Projects Fail
Oct 2004
Information Technology (IT) projects can fail for any number of reasons and in most cases identifying one reason, or even a small group of reasons, for failure is impossible. Typically, there are...
Provided by Global Sourcing Insights
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Webcasts
Optimize Your IT Costs with Automation
Dec 2009
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where do...
Provided by CA
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White Papers
White Paper - Technical Support Services
Oct 2004
In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level...
Provided by 24/7 Customer
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White Papers
The Three Ps of Evaluating Managed Network Services
Sep 2009
To reduce costs and keep IT resources focused on the core business, more organizations are choosing to outsource network management. To deliver on this promise, it's essential to choose the right...
Provided by Qwest Communications
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White Papers
White Paper Spotlight: "IT Outsourcing Essentials" Research Series from IT Consulting Int'l
Nov 2004
Inside Volume I - "Collaboration Fundamentals: Preventing Client/Vendor Process Mismatch" * A Process Compatibility Matrix Diagram * Real Life Process Mismatch Examples * Visual Aid to...
Provided by IT Consulting International
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White Papers
The Case for Automation
Jan 2010
Automating routine IT tasks seems to make sense from the financial and operational perspectives, but for many companies, questions arise when it comes to implementation: How easy is it to switch...
Provided by Kaseya International
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Whitepapers
Driving Productivity through Smarter Sourcing
Jan 2009
Driven by the need for flexibility and speed in application delivery, many companies turn to outsourcing to reduce costs. But those margins are shrinking as wages rise around the world. The time...
Provided by IBM
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Whitepapers
Reporting for midsize companies: Empower your business with self-service reporting
Sep 2009
Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
Provided by IBM
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White Papers
7 Procurement Outsourcing Myths, Demystified
Oct 2009
In recent times, misunderstandings about the why, when and what to outsource have increased in the Procurement Outsourcing (PO) space. This has created gaps between customer expectations and...
Provided by Genpact
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Webcasts
Demo: Reporting with IBM Cognos Express
Sep 2009
IBM Cognos Express helps midsize businesses turn silos of data into meaningful information. Its self-service reporting capability empowers business users to access, modify and author their own...
Provided by IBM
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White Papers
BuyOnlineNow Customer Case Study
Feb 2010
Read this case study detailing the migration of this major online store to the UltraDNS Managed Services. BuyOnlineNow uses Neustar's scalable, flexible and secure UltraDNS Managed Services to...
Provided by Neustar
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White Papers
Making Argument Systems for Outsourced Computation Practical (Sometimes)
Dec 2011
This paper describes the design, implementation, and evaluation of a system for performing verifiable outsourced computation. It has long been known that this problem can be solved in theory using...
Provided by University of Texas
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White Papers
Joining Privately on Outsourced Data
Jul 2010
In an outsourced database framework, clients place data management with specialized service providers. Of essential concern in such frameworks is data privacy. Potential clients are reluctant to...
Provided by Stony Brook University
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White Papers
Oblivious Outsourced Storage With Delegation
Mar 2011
In the past few years, outsourcing private data to untrusted servers has become an important challenge. This raises severe questions concerning the security and privacy of the data on the external...
Provided by Stony Brook University
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White Papers
Toward Private Joins on Outsourced Data
Jun 2011
In an outsourced database framework, clients place data management responsibilities with specialized service providers. Of essential concern in such frameworks is data privacy. Potential clients...
Provided by Stony Brook University
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White Papers
Small Synopses for Group-By Query Verification on Outsourced Data Streams
Oct 2009
Due to the overwhelming flow of information in many data stream applications, data outsourcing is a natural and effective paradigm for individual businesses to address the issue of scale. In the...
Provided by Association for Computing Machinery
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White Papers
Endpoint Buyers Guide
Nov 2011
This buyers guide provides independent research and test results to help you determine your endpoint protection requirements and identify the security vendor that best meets your needs.
Provided by Sophos
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Whitepapers
Source Code Management Best Practice: Applying Economic Logic to Migration
Nov 2011
If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will...
Provided by CollabNet
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White Papers
Why cloud-based call centres work
Nov 2011
Cloud computing offers a better alternative to traditional contact centres. Your business can reap substantial benefits by moving to a cloud contact centre, including faster deployments, reduction...
Provided by New Voice Media
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Whitepapers
Key trends driving global business resilience and risk - Findings from the 2011 IBM Global Business Resilience and Risk Study
Nov 2011
Integration, cloud, security and company-wide participation are among key elements of successful business resilience and risk management strategies that deliver business value and competitive...
Provided by IBM
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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Whitepapers
Consolidate Management on System z Software
Oct 2011
As companies grow, so do their IT assets—across offices and locations. However, with tighter integration between application and software tools, valuable resources don't have to be wasted...
Provided by IBM
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Whitepapers
How cloud adds strategy to IT outsourcing
Oct 2011
As businesses feel the pressure from the recent recession, they look again to cut costs through outsourcing of their IT operations. Cloud computing can help not just with costs, but it can also...
Provided by SAVVIS
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Whitepapers
Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
Oct 2011
You're in the IT business because you've studied, understand and can apply the technology. However, this experience doesn't necessarily prepare you for selling solutions. When you're selling...
Provided by ConnectWise
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Whitepapers
Winning with Managed Services:How to Facilitate Rapid, Lean Growth with Professional Services Automation
Oct 2011
Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks,...
Provided by ConnectWise
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White Papers
The e-Discovery Toolbox: What You Should Look for in a Unified e-Discovery Solution
Dec 2010
Faced with the high costs of outsourcing e-discovery to vendors, consultants and outside counsel, organizations have no doubt considered in sourcing some of the work. The decision of which...
Provided by Guidance Software
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Case Studies
Global Provider of Business Process Outsourcing(BPO)
Jul 2009
Sitel business need is to attain a state of standardized audit readiness and compliance across multiple data centers, for meeting PCI DSS requirements, and other forthcoming global regulatory...
Provided by Tripwire
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Whitepapers
Application Performance Monitoring Just Got Easier Thanks to Foglight
Sep 2011
Quest Is Named a Leader in Gartner's 2011 APM Magic Quadrant. For years, Quest Software's Foglight solutions have set the standard in Application Performance Monitoring (APM). And it's no wonder -...
Provided by Quest Software, now a part of Dell
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White Papers
Offsite hosting helps avoid risky business
Sep 2011
Are you hosting your entire small business operation on one site? If your server breaks down, what's your contingency plan? Once thought to be a safe way to control your business, in-house hosting...
Provided by Eclipse
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Whitepapers
IDC Link Report - HP's Initiative for Cloud Computing
Feb 2011
This analysis compares various cloud offerings in the market. Discover resources available to help you assess your options and accelerate the launch of your initiative. Co-Sponsored by:
Provided by Hewlett-Packard (HP)
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Case Studies
Simplifying Network Infrastructure and Reducing Costs
Jul 2009
M2R Technology Group, based in West Chester, Ohio, is a computer network engineering company that offers IT planning, management, and support services. This lack of standardization made the...
Provided by WatchGuard Technologies
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Podcasts
Groundbreaking Best-Practices Model for Acquiring IT & Technical Products and Services
Nov 2007
In this podcast, the speaker states that the inclusion of CMMI-ACQ into the SEI's already robust CMMI Product Suite addresses an ever-growing demand for a much-needed standard in government and...
Provided by Carnegie Mellon University
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Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
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Case Studies
Global Con for a Global Lea sumer Technical Support Services der in Connectivity Solutions
Feb 2009
The client is a US-based global reader in connectivity solution aimed at the customer market. The client needed to provide customers with technical support for a distinctive and wide-ranging line...
Provided by Microland
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Webcasts
Introducing the Collaborative Decision Making in Aviation Point of View
Jan 2011
The activities of airlines and airports are complementary in nature but the industry is in need of better coordination between all the aviation partners, i.e., airport operations (airport...
Provided by Capgemini
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Webcasts
Utilizing Your Managed Service Tool for Recurring Revenue and Supporting Your Break/Fix Clients
Jul 2011
Discover how to utilize your managed service tool for recurring revenue and supporting your break/fix clients. Whether you're just testing the managed services offering or 100% focused on...
Provided by LabTech Software
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Whitepapers
Top 10 Considerations for Selecting the Right RMM Solution
Jul 2011
The most successful IT service providers are those that find ways to differentiate themselves from the competition and consistently strive to retain loyal customers. In an increasingly crowded...
Provided by LabTech Software
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White Papers
Delegatable Homomorphic Encryption With Applications to Fully Secure Outsourcing of Computation
May 2011
In this paper, the authors propose a new cryptographic primitive called Delegatable Homomorphic Encryption (DHE). This allows a trusted authority to control/delegate the capability to evaluate...
Provided by University of London
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Whitepapers
Choosing a Cloud Hosting Provider with Confidence
Jul 2011
In this must read white paper, "Choosing a Cloud Hosting Provider with Confidence: VeriSign SSL Certificates Provide a Secure Bridge to Trusted Cloud Hosting Providers", you will learn about cloud...
Provided by VeriSign
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White Papers
Keep a Few: Outsourcing Data While Maintaining Confidentiality
Sep 2009
The authors put forward a novel paradigm for preserving privacy in data outsourcing which departs from encryption. The basic idea behind their proposal is to involve the owner in storing a limited...
Provided by Springer Science+Business Media
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White Papers
On Architecture of the Economic-Aware Data Grid
May 2008
Data Grid has been adopted as the next-generation platform by many scientific communities to share, access, transport, process, and manage large data collections distributed worldwide. The...
Provided by Hanoi University of Technology
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White Papers
Outsourcing Malicious Infrastructure to the Cloud
Jun 2011
Malicious activities, such as running botnets, phishing sites or keyloggers, require an underlying infrastructure for carrying out vital operations like hosting coordination mechanisms or storing...
Provided by FOUNDATION FOR RESEARCH & TECHNOLOGY
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White Papers
SaaS Migration Approach: Enabling ISVs for on Demand Software Services
Jun 2011
Contemporary software business models and economic conditions are accelerating the adoption of SaaS (Software as a Service) for ISVs (Independent Software Vendors) to beat the market pace as...
Provided by Tech Mahindra
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White Papers
Information Systems Outsourcing Reasons and Risks: An Empirical Study
Jun 2009
Outsourcing, a management practice strongly consolidated within the area of Information Systems, is currently going through a stage of unstoppable growth. This paper makes a proposal about the...
Provided by University of Alicante
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White Papers
An Audit Environment for Outsourcing of Frequent Itemset Mining
Aug 2009
Finding frequent itemsets is the most costly task in association rule mining. Outsourcing this task to a service provider brings several benefits to the data owner such as cost relief and a less...
Provided by VLDB Endowment
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White Papers
Aligning Technology With Business an Analysis of the Impact of SOA on Outsourcing
Apr 2008
Business related IS / IT innovation is changing very rapidly. There are so many new technologies introduced by the academic and practitioner community that the business community is very puzzled...
Provided by JATIT
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Case Studies
Allianz Life Insurance Improves Service Levels While Achieving Cost Savings by Outsourcing Operations to TCS
Dec 2010
Allianz Life Insurance Company wished to concentrate on its core business and free up resources to focus on relationship-based activities rather than processing regular transactions. It therefore...
Provided by Tata Consultancy Services
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Case Studies
Leading Worldwide Provider of Test and Measurement Outsources Its Product Engineering Requirements to TCS
Mar 2011
In an attempt to remain competitive in the aggressive and rapidly changing test and measurement market, TCS' client, a global provider of high technology solutions to the cellular and broadband...
Provided by Tata Consultancy Services
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White Papers
Secure Multidimensional Range Queries Over Outsourced Data
Mar 2011
In this paper the authors study the problem of supporting multidimensional range queries on encrypted data. The problem is motivated by secure data outsourcing applications where a client may...
Provided by University of Texas
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White Papers
A Privacy-Preserving Index for Range Queries
Jan 2011
Database outsourcing is an emerging data management paradigm which has the potential to transform the IT operations of corporations. In this paper the authors address privacy threats in database...
Provided by UC Regents
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White Papers
CrowdDB: Answering Queries With Crowdsourcing
Apr 2011
Some queries cannot be answered by machines only. Processing such queries requires human input for providing information that is missing from the database, for performing computationally difficult...
Provided by Association for Computing Machinery
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Webcasts
Demo: Reporting with IBM Cognos Express
Sep 2009
IBM Cognos Express helps midsize businesses turn silos of data into meaningful information. Its self-service reporting capability empowers business users to access, modify and author their own...
Provided by IBM
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White Papers
BuyOnlineNow Customer Case Study
Feb 2010
Read this case study detailing the migration of this major online store to the UltraDNS Managed Services. BuyOnlineNow uses Neustar's scalable, flexible and secure UltraDNS Managed Services to...
Provided by Neustar
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Case Studies
Case Study: Orion Supports Several Licensing Scenarios in the Financial Industry for NumeriX
Jan 2010
NumeriX had been using in-house-developed licensing tools to manage and protect their applications since 1996. NumeriX decided to outsource licensing to a third party vendor who could provide a...
Provided by Agilis Software
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Whitepapers
The realities of web security
Feb 2010
The web has become a prime vector of attack favoured by financially motivated hackers looking to get their hands on sensitive or confidential information flowing across the internet. To better...
Provided by Bloor Research
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Whitepapers
The drivers for web security in the cloud
Feb 2010
With cost-cutting a reality for the majority of organisations over the past couple of years, new delivery options such as software-as-a-service and cloud-based computing models can not only allow...
Provided by Bloor Research
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Whitepapers
What the ideal cloud-based web security service should provide
Feb 2010
The components required of an effective web security solution are many and varied, including a range of tools that guard against specific types of threats. This document provides an outline of the...
Provided by Bloor Research
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Whitepapers
The benefits of a cloud-based service for web security
Feb 2010
The use of a web security service based in the cloud can be of great value to any organisation, from the smallest to the very large, and can also allow it to shave costs off the investment and to...
Provided by Bloor Research
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White Papers
Achieving a seamless transistion: managing your data centre migration
Oct 2005
Any data centre migration is a complex and potentially disruptive undertaking that involves thorough planning and execution. Global Switch has identified the key issues and has created a checklist...
Provided by Global Switch
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White Papers
Does External Knowledge Enhance Competitive Advantage?: A Research Agenda on IT Outsourcing Practices
Oct 2009
Since last two decades offshore outsourcing gaining fast momentum and now this new evolution of business process has achieved its maturity. Standardization of manufacturing sector is almost...
Provided by JATIT
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White Papers
Applying Fuzzy Decision Making Approach to IT Outsourcing Supplier Selection
Aug 2009
The decision of Information Technology (IT) outsourcing requires close attention to the evaluation of supplier selection process because the selection decision involves conflicting multiple...
Provided by World Academy of Science, Engineering and Technology
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White Papers
Green Point Technology Services: Outsourcing the Way It Was Meant to Be
Jan 2010
Outsourcing mission-critical architectural services work to India, including complex work, is a growing trend. The talent at state-of-the art facilities like Green Point is at least the equal to...
Provided by Green Point Engineering Services
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White Papers
Software Development Company Caters Your Technology Needs
Jan 2010
Off late everyone is enjoying the benefits of making easy money online. The benefits of using these services of an offshore company are many. Software developers and development companies are...
Provided by Broadway Infotech
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White Papers
Outsourcing of SAP Production Support
Jan 2010
Outsourcing of SAP production support operations helps organizations focus more on their core business processes. For an organization to reap the maximum benefits of outsourcing its SAP production...
Provided by Sonata Software
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White Papers
Outsourcing Your IT Requirements to the Philippines
Jan 2010
Bridge-building must surely be one of the most versatile metaphors in the English language. It applies equally well to the IT resourcing and contracting industry, where Offshore Outsourcing...
Provided by 3W
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Case Studies
Managing Printers Miles Away With HP Web Jetadmin
Jan 2010
Web Jetadmin software wanted to assure highly reliable, efficient performance from networked printers. James Hamilton Construction Co. outsourced print management to DirectPointe, a leading...
Provided by Hewlett-Packard (HP)
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Case Studies
Roadway Authority Uses Innovative Technology for Long-Term Benefits
Oct 2009
VicRoads is a corporation within the Victorian Government, which is responsible for the management of road networks and transport systems. With more than 22,000 kilometers of roadways to maintain,...
Provided by Hewlett-Packard (HP)
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Case Studies
Austrian Government Outsourced Technology Management
Sep 2009
In order to provide its citizens with a more responsive government, the Austrian legislature enacted the Administrative Reform Act. The legislation placed more authority into the hands of regional...
Provided by Hewlett-Packard (HP)
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Case Studies
Ministry Improves Communication Between Government and Citizens
Sep 2009
With more than eight million residents in Austria, the Federal Ministry of Economy, Family and Youth is dedicated to continuing economic growth and maintaining a secure working environment for all...
Provided by Hewlett-Packard (HP)
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Case Studies
Retailer Streamlines HR Delivery and Cuts Costs
Sep 2009
Coles Group Limited is one of Australia's largest retailers with stores throughout Australia and New Zealand that include food, liquor, department stores, electrical goods, office stationery,...
Provided by Hewlett-Packard (HP)
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Case Studies
Let Your Business Take Off by Outsourcing IT Services
Sep 2009
CHINA VANKE CO., LTD was incorporated in May 1984. CHINA VANKE CO. wanted to set up standarlized IT service process, increase IT service quality, focus on core business. CHINA VANKE CO. unified...
Provided by Hewlett-Packard (HP)
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Case Studies
Real Estate Firm Benefits With HP, LaserCare Managed Print Solution
Aug 2009
Real estate firm Lowe Enterprises made the move to align the company's infrastructure with its business goals. Real estate firm Lowe Enterprises made the move to align the company's infrastructure...
Provided by Hewlett-Packard (HP)
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Case Studies
Airline Increases Productivity, Service and Savings
Oct 2009
American Airlines maintains a market share of approximately 18 percent with a network that spans North America, the Caribbean, Latin America, Europe and the Pacific. American has major connecting...
Provided by Hewlett-Packard (HP)
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Whitepapers
Why security is best served in the cloud
Mar 2010
With the web becoming the prime method of attack as other vectors are closed through security solutions, organisations are increasingly looking to beef up their security controls for web threats....
Provided by Webroot Software
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White Papers
Product Engineering Outsourcing: Looking Beyond Cost Savings
Oct 2007
One growing specialization under IT outsourcing is product engineering. Many leading IT companies have strategically planned PEO in order to realize significant cost savings. However, most of them...
Provided by Xoriant
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White Papers
Secrets in Choosing a Reliable Vendor
Oct 2007
The main consideration of companies when deciding to outsource is to save money. Cost efficiency is on the top of their list of things to consider for a vendor. Thus, most companies end up...
Provided by Xoriant
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White Papers
Lessons Learned in Successful Implementation of Enterprise Learning
Mar 2010
Many companies believe that learning is one of the primary experiences their staff should be having as an employee. An effective enterprise learning system must be structured and implemented with...
Provided by SkillSoft
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White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
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Case Studies
Outsourcing Partnership Key to Expanded Citizen Services for the City of Minneapolis
May 2009
The City of Minneapolis wanted assistance in committing to excellence and creativity in IT operations to help the City better serve residents and realize an improved return on taxpayers'...
Provided by Unisys
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Case Studies
Breakthrough: The Brussels Airport Company Benefits From Faster Check-In, Customer Service and Baggage Handling
Mar 2009
Brussels Airport was looking for a solution which would enable it to issue tickets, route baggage and generate boarding passes 24/7 using a common infrastructure that could be shared by more than...
Provided by Unisys
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Case Studies
Breakthrough: Unisys Helps Mercuri Urval to Overhaul Its IT Operations
Mar 2009
Mercuri Urval was confronted with major organizational challenges during its transition to meet an increasing demand for its international assignments. The company needed overall restructuring to...
Provided by Unisys
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Case Studies
Breakthrough: Unisys Managed Customer Premises Equipment (CPE) Helps Telecoms Operators in France Stay Ahead of the Competition
Oct 2008
Unisys performs more than 3,000 installation, maintenance and support operations a month for the main telecoms operators in France. Unisys works closely with these major operators to provide them...
Provided by Unisys
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White Papers
ITIL, IT Governance & the Managed Service Provider (MSP)
Nov 2005
Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These...
Provided by Pink Elephant
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Case Studies
Lower Costs, Improved Processes and Increased Flexibility: EDS, an HP Company and Avaya Create a Best in Class Contact Centre Platform Across EMEA
May 2009
The EDS agents in EMEA support more than 24 different languages. EDS wanted a system that could operate across EMEA with multi-media handling, uniform reporting, universal queuing and complete...
Provided by Avaya
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White Papers
Offshore Project Management - Risks and Best Practices
Jun 2005
Outsourcing and offshoring have been the biggest trends of the last decade in IT. As more and more companies take advantage of the overwhelming benefits of reduced costs and increased flexibility,...
Provided by Zinnov
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White Papers
Kaseya Industry Alert: Top Ten IT Systems Management Pain Points
Apr 2010
From dealing with rogue "IT hobbyists" to naive bosses, Kaseya presents common IT systems management pain points and our solutions. Did you know that more than 40 percent of total resolution time...
Provided by Kaseya International
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White Papers
IT Outsourcing, Off Shore Support, Cost Cutting and IT Department Changes
Mar 2010
Businesses everywhere are looking to shore up their bottom lines by cutting costs. As a result, cost centers, like IT departments, are prime targets for outsourcing and off-shore maintenance. The...
Provided by R3Now.com
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Case Studies
Honorable Ayuntamiento del Municipio de Durango Improves Administration of Public Resources
Mar 2010
Honorable Ayuntamiento del Municipio de Durango wanted to establish a flexible, scalable, and unified IT infrastructure to provide visibility into financial procedures and facilitate governmental...
Provided by Oracle
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White Papers
Agile Dedicated Teams or How to Make Outsourcing Software Development More Reliable
Apr 2010
The Internet is flooded with papers about outsourcing software development and success stories about it. However, IT outsourcing involves certain risks, too. So no wonder that the next typical...
Provided by Acceptic
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Case Studies
Avaya University: Avaya University and Accenture Pioneer Comprehensive, End-to-End Enterprise Learning Outsourcing
Mar 2008
The challenge was significant. Avaya possessed an extremely talented learning team, but did they have the capacity and scale to transform the learning organization for these new strategic...
Provided by Accenture
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White Papers
For SMB's: Switching to a New Hosting Provider, How to Achieve a Seamless Transition
Apr 2010
There are many reasons why switching hosting providers might be on your radar. Perhaps your website is outgrowing the services your current web hosting company can supply or technical support has...
Provided by Robson Communications
