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outsourcing
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White Papers
Spatial Outsourcing for Location-Based Services
Nov 2007
The embedding of positioning capabilities in mobile devices and the emergence of location-based applications have created novel opportunities for utilizing several types of multidimensional data...
Provided by Boston University School of Management
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White Papers
Logistics Outsourcing and the Role of Logistics Service Providers From an Industrial Network Perspective
Aug 2008
The aim of this paper is to analyse logistics outsourcing and third party logistics from an industrial network perspective. The analysis of outsourcing from a network view clearly illustrates that...
Provided by IMP Group
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White Papers
What Is the Future for Multishore Outsourced Customer Contact?
Dec 2008
Navigating the challenges of the current economic situation means that enterprises across industries must develop strategies for ensuring Long-term customer satisfaction, while at the same time...
Provided by SITEL
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White Papers
The Business Case for Outsourcing Software Testing to a Separate Vendor
Sep 2006
This LogiGear white paper explains how using a specialized software testing vendor that's not connected to the development team can help software manufacturers accelerate time-to-market for an...
Provided by LogiGear
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Case Studies
International Truck Drives Growth and Business Value With an Optimized IT Strategy
Dec 2009
While cost control is essential in the global truck and engine market, great products are what make customers buy. To keep its resources focused on product development and overseas growth,...
Provided by IBM
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White Papers
The Agile Business Architecture Creating Service Provider Value Through Smart Sourcing
Jul 2009
The service provider industry has experienced rapid and significant transformation over the past five years as broadband has proliferated, networks have enabled ubiquitous mobility, and IP has...
Provided by Cisco Systems
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Whitepapers
The Relevance of Cloud Infrastructure to Enterprise Challenges
Jun 2010
This white paper reviews the evolution of data center outsourcing, and introduces cloud offerings within this historical framework. To help clarify the playing field, it presents a high-level...
Provided by SAVVIS
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Case Studies
G4S Security Systems Case Study: Vanco
Jan 2010
The world's fastest growing virtual network operator Vanco commissioned G4S Security Systems to install a networked security system across their Global Offices. Vanco's reliance on G4S Security...
Provided by G4S Security Systems
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Whitepapers
Email archiving in the cloud
Jun 2010
An email archiving service based in the cloud must provide a complete service, including guaranteed availability, coverage of all email systems, a tamper-proof database, and provision of reports...
Provided by Bloor Research
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Whitepapers
The benefits of email archiving
Jun 2010
Email archiving lowers the risk of being unable to find important documents and help in achieving regulatory compliance and answering litigation requests.
Provided by Bloor Research
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White Papers
Software as a Service: The Value of SaaS Messaging
Apr 2010
The costs and time to market benefits of outsourcing business services like payroll, data storage, Customer Relationship Management (CRM) applications, and company websites has been proven to be...
Provided by Movius Interactive
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White Papers
A day in the life of Racker Support
Jun 2010
Rackspace's managed hosting customers experience dedicated support teams. Watch Linux Systems Administrator David Corn and his team deliver Fanatical Support® for a day.
Provided by Rackspace Hosting
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White Papers
Can cloud computing give you the freedom to be more strategic?
Jun 2010
In a recession, the obligation to do more with less and maximise efficiency can break a business, and the reliance on fast, secure IT systems means that the enterprise's success is often...
Provided by Star - The Business ISP
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White Papers
Cloud Computing - What does it really mean?
Jun 2010
With Cloud Computing services you can now access advanced business services at a fraction of the cost and management overhead of doing it yourself and pay on a fixed and predictable cost basis,...
Provided by Star - The Business ISP
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White Papers
Application Outsourcing: Leveraging Its Intrinsic Benefits
Oct 2008
MainTrend is a software and solution provider that connects high-level information technology and organization architecture professionals. It is the sole provider of the discussed solution for...
Provided by IDG (International Data Group)
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White Papers
Application Outsourcing for Manufacturing Companies
May 2009
Java Server Faces (JSF) is a Java based web application framework that is suitable to make things easier for the development and progress of user interfaces for enterprise Java applications. This...
Provided by Capgemini
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Webcasts
Outsourcing Webinar: Getting Ahead and Staying Ahead
Jan 2010
This webcast is presented by Doug Brown, co-author of the "The Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities", and Scott Wilson, co-author of The Black Book of...
Provided by CIBER
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White Papers
Speeding the Search for Off Shore Developers
Nov 2009
How can businesses reduce the risks of offshoring? Is there an easy way to locate developers and evaluate their quality? CEOs are often forced to make difficult outsourcing decisions that will...
Provided by Accelerance
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Webcasts
ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Jan 2010
This webcast offers the attendee the insight on the ITO Trends in the Mid-Market and the Overcoming Challenges in the Current Climate. The presenters of this webcast are Paul and Anthony...
Provided by CIBER
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Webcasts
HP - Application Management in 2010: how to manage your internal and cloud apps
Jul 2010
Watch and learn from the experts at featured analyst firm, Gartner, Inc., and HP on solutions that allow IT organizations to detect, prioritize, isolate, diagnose, repair, and prevent problems...
Provided by Hewlett-Packard (HP)
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Case Studies
MCPS / PRS Alliance - Committed to Outsourcing
Jan 2010
The MCPS (Mechanical Copyright Protection Society), in alliance with the PRS (Performing Right Society), is one of the world's largest music copyright licensing and royalty distribution societies....
Provided by Metron Technology
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White Papers
Outsourcing Your Human Resources Functions
Feb 2009
One of the hot topics in human resources (HR) today is the trend toward outsourcing. In a recent survey by The Conference Board, more than three-quarters of companies who responded reported that...
Provided by Nelson Staffing
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White Papers
Cloud Computing and Business IT Outsourcing Services
Jun 2009
Cloud computing is something that is used everyday by millions of people. Except most don't know they are using it. It saves the time, it allows to access information from almost anywhere, and it...
Provided by Oriso Solutions
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Whitepapers
Why email and web security should be tied together
Jul 2010
Today's threat environment is increasingly complex, with hackers using sophisticated exploits that use both email and web vulnerabilities in combination to try to make their attacks more...
Provided by Webroot Software
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White Papers
Approaches to Spend Analysis and Sourcing With Immediate ROI That No One Told You About, Until Now
Sep 2008
Do one want to do more for their company in the areas of spends analysis and strategic sourcing? Spend analysis is the foundation for strategic sourcing. So, why isn't everyone doing it? Many...
Provided by Enporion
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White Papers
Five Ways Your Procurement Could Be Leaving Money on the Table
Jul 2009
Enterprises that provide their strategic procurement teams with proper tools can expect them to deliver year-over-year cost savings, close to 10 times their expenses. This white paper lists five...
Provided by Kinaxis
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White Papers
Multisourcing - A Blueprint for Successful IT Sourcing
Nov 2008
Multisourcing is not simply outsourcing improved. Nor is it a short term "quick-fix". Multisourcing is a strategy and an ongoing process that requires that businesses revolutionise their approach...
Provided by Dimension Data
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White Papers
Procurement Outsourcing: Trends, Challenges, Benefits and a Roadmap for Implementation
Oct 2009
Compared to the more established practices in finance, accounting and HR, procurement outsourcing is a relatively new area that has been garnering significant attention because of its ability to...
Provided by TPI
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White Papers
Outsourcing and Firm Productivity
Jun 2008
I attempt to identify a causal link between the outsourcing of parts of the production process and firm productivity for a large panel of Irish manufacturing firms. Outsourcing is taken to mean...
Provided by University College Dublin
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White Papers
The Fujitsu Approach to Global Outsourcing
Jul 2010
In order to respond to business changes and recent unprecedented developments in the global financial services, companies need to fundamentally change the way they consume IT services. Companies...
Provided by Fujitsu
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White Papers
Steps to Select the Right Outsourcing Vendor
Dec 2008
The process of selecting an outsourcing vendor implies a complex multistage process to evaluate not only what the provider can do, but also the way it's done. If the project ends up in the wrong...
Provided by Outsourcing Factory
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White Papers
"Soft" Factors for Successful IT Outsourcing - White Paper -
Jun 2010
A good outsourcing provider is also characterized by the benefits and the training and development opportunities he makes available to his employees, especially those who just transferred from...
Provided by Siemens
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White Papers
Improving Quality in Business Process Outsourcing Through Technology
Apr 2009
Sufficient evidence shows that Business Process Outsourcing (BPO) is growing rapidly. Technological and communication advances help realize the wide-spread adoption of BPO, due to their quality...
Provided by Lancaster University
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White Papers
Outsourcing and Managed Services: Helping the It Function to Help the Business?
Oct 2007
The use of outsourcing and managed services is growing in Ireland. A large majority of organisations are using such services and many are planning to use more. The drivers of the market are...
Provided by IDG (International Data Group)
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Whitepapers
Next-generation email and web security
Jul 2010
By combining email and web security controls, organisations can better protect themselves from the inbound and outbound threats that they face. This paper discusses what organisations should look...
Provided by Webroot Software
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Whitepapers
The benefits of basing email and web security in the cloud
Jul 2010
Today's threat landscape is complex and no organisation is immune from security threats, no matter their size. The low upfront investment and the high level of protection that such services...
Provided by Webroot Software
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White Papers
Benefits of Outsourcing Imaging Services to SOURCECORP
Nov 2007
Today, business is more competitive than ever. The need to provide employees with the best tools to do business in a financially limited environment is a constant challenge. The debate over "going...
Provided by SOURCECORP
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White Papers
Outsourcing - A Strategic Advantage
Oct 2009
In today's hyper competitive world, businesses have understood that the best way to stay competitive is to outsource multi business activities to firms in offshore locations. This concept was...
Provided by IT PLUS technologies
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White Papers
Outsourcing During Recession
Nov 2009
Outsourcing makes great benefits to companies whether, small or big around the world during a period like recession. But the key point is to find the right partner for ones outsourcing needs....
Provided by IT PLUS technologies
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White Papers
Progressive Premedia Outsourcing
Jul 2009
In the process of applying this business relationship model, one would have zeroed in on a vendor who churns out the benefits cited by one and more and also mitigates all the risks. If one wishes...
Provided by Tegra Premedia
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Case Studies
Fujitsu Services Plus - Helping Arnott's to Transform Its Business
Jan 2011
As Australia's favourite biscuit maker for more than 135 years Arnott's is a local icon. In recent years, Arnott's has faced cutthroat competition in the Australian grocery market, including a...
Provided by Fujitsu
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White Papers
Token-Based Cloud Computing: Secure Outsourcing of Data and Arbitrary Computations With Lower Latency
May 2010
Secure outsourcing of computation to an untrusted (Cloud) service provider is becoming more and more important. Pure cryptographic solutions based on fully homomorphic and verifiable encryption,...
Provided by Springer Science+Business Media
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White Papers
Cloud Computing - Outsourcing 2.0 or a New Business Model for IT Provisioning?
Sep 2009
The term cloud computing is sometimes used to refer to a new paradigm - some authors even speak of a new technology - that flexibly offers IT resources and services over the Internet. Gartner...
Provided by Technische Universitat Munchen
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White Papers
Expert Opinions on the Future of Central and Eastern European IT Outsourcing Market
Jan 2010
Central and Eastern European Outsourcing Association (CEEOA) has just pre-released its "Central and Eastern Europe IT Outsourcing Review 2010" aimed to improve business viabilities and the...
Provided by IT Sourcing Europe
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White Papers
European Software Development Outsourcing Challenges 2010 Revealed
Jan 2010
According to the findings of IT Sourcing Europe's All-European IT Outsourcing (ITO) study 2010, delayed product deliveries and missed project milestones are reported to be the most critical...
Provided by IT Sourcing Europe
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Webcasts
7 Tips and 2 Models: Find a MSSP that Fits Your Business
Nov 2010
Tune in with John Ramsey and hear about 2 models for handling network security and 7 tips on choosing a managed security services provider. You'll learn the benefits of working with an MSSP, and...
Provided by Megapath
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White Papers
Secure Data Outsourcing Based on Threshold Secret Sharing; Towards a More Practical Solution
Aug 2010
Database outsourcing is a noteworthy solution to improve quality of services while reducing data management costs. When data is stored and processed out of the territory of its owner, security...
Provided by Sharif University of Technology
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White Papers
The Blind Stone Tablet: Outsourcing Durability to Untrusted Parties
Nov 2008
This paper introduces a new paradigm for outsourcing the durability property of a multi-client transactional database to an untrusted service provider. Specifically, the authors enable untrusted...
Provided by Stony Brook University
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White Papers
Wage Inequality, Outsourcing, and Education
Jun 2009
This paper present a simple model to explain why wage inequality in the U.S. increased in the 1980s but decreased in the 1970s, in which the authors argue that educational investment might...
Provided by National Taiwan University
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White Papers
Secure Outsourcing of DNA Searching Via Finite Automata
Apr 2010
This paper treats the problem of error-resilient DNA searching via oblivious evaluation of finite automata, where a client has a DNA sequence, and a service provider has a pattern that corresponds...
Provided by University of Notre Dame (Mendoza)
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White Papers
Privacy-Preserving Outsourcing Support Vector Machines With Random Transformation
Jan 2010
Outsourcing the training of Support Vector Machines (SVM) to external service providers benefits the data owner who is not familiar with the techniques of the SVM or has limited computing...
Provided by Association for Computing Machinery
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White Papers
Heterogeneous Offshore Outsourcing Demand Pull Innovation: Theory and Evidence From the Information Technology Hardware Industry
Jan 2009
This paper examines how heterogeneous offshore outsourcing demands affect an insourcing firm's innovation choices, how its choices affect an outsourcing firm's decision on what to outsource, and...
Provided by University of Chicago
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White Papers
Fast Networking With Socket-Outsourcing in Hosted Virtual Machine Environments
Aug 2009
This paper proposes a novel method of achieving fast networking in hosted Virtual Machine (VM) environments. This method, called socket-outsourcing, replaces the socket layer in a guest Operating...
Provided by Association for Computing Machinery
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White Papers
Logistics Outsourcing and 3PL Selection: A Case Study in an Automotive Supply Chain
Oct 2006
Outsourcing logistics functions to Third-Party Logistics (3PL) providers has been a source of competitive advantage for most companies. Companies cite greater flexibility, operational efficiency,...
Provided by Sabancý University
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White Papers
Bodyshopping Versus Offshoring: Determinants of Outsourcing Behavior by Indian Software and Information Technology Firms
Nov 2007
Investigations of offshore outsourcing of information systems have presented little evidence on developing country software and Information Technology (IT) industries. Yet it is these developing...
Provided by University of Texas at Dallas
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White Papers
Modeling Outsourcing and Strategy Alignment Into a Business Game
Feb 2008
This paper introduces a conceptual framework for modeling outsourcing into business games. A review of the Simulation and Games and ABSEL literature reveals that virtually no work has been done in...
Provided by Rochester Institute of Technology
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White Papers
Valuate Outsourcing Contracts From Vendors' Perspective: A Real Options Approach
Aug 2008
To date, most applications of Real Options Theory (ROT) in outsourcing literature are modeled from the clients' side. Little attention has been paid to vendors' options in outsourcing. This paper...
Provided by Decision Sciences Institute
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White Papers
Outsourcing, External Collaboration, and Innovation Among U.S. Firms in the Biopharmaceutical Industry
Mar 2009
This paper examines the outsourcing patterns of U.S. firms in the biopharmaceutical industry. Data from an exploratory survey of 86 companies suggest that the outsourcing of strategic activities...
Provided by University at Buffalo
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White Papers
Outsourcing and Backsourcing Under Demand Uncertainty
Sep 2010
This paper examines the value that firms create by building outsourcing and backsourcing flexibility while operating under demand uncertainty. Unlike earlier studies, it provides an analytical...
Provided by Syracuse University
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White Papers
The Impact of Offshored and Outsourced Call Service Centers on Customer Appraisals
Oct 2007
Firms are increasingly relying upon offshored and/or outsourced call centers to provide post-sales assistance to their customers. Although the motivation to engage in these practices is efficiency...
Provided by Springer Science+Business Media
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Whitepapers
Security of Relational Databases in Business Outsourcing
Oct 2008
The author addresses the problems of proving ownership and unauthorized data distribution (leakage) for relational databases. The author use business process outsourcing scenarios as the...
Provided by Hewlett-Packard (HP)
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Whitepapers
Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements
Sep 2010
People involved in outsourcing services work through collaboration, conversations and ad-hoc activities and often follow guidelines that are described in best practice frameworks. There are two...
Provided by Hewlett-Packard (HP)
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Whitepapers
2010 Nemertes PilotHouse Awards
Oct 2010
The 2010 Nemertes Report compares Top 11 IP Telephony vendors and provides independent insight into how well each vendor performs.
Provided by ShoreTel
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White Papers
Top 10 Pitfalls of Application Management Services
Aug 2010
The outsourcing environment is extremely dynamic and so are the changes for Application Management due to new offerings such as virtualization or cloud computing. These developments together with...
Provided by Siemens AG
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Whitepapers
Unifying electronic communications for enhanced security
Oct 2010
Through combined, integrated web and email protection, organisations will be in a better position to protect personal and sensitive corporate information from online and internal threats, which is...
Provided by Webroot Software
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White Papers
Deliver Extraordinary Customer Experience
Oct 2010
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why...
Provided by Oracle
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White Papers
Journal of Management Excellence - Business Transformation
Oct 2010
Gone are the days of reengineering the complete business in a big-bang project style. Business transformation today is more often a series of smaller steps, gradually and in a controlled way,...
Provided by Oracle
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White Papers
Leverage Responsive Process Management for the Communications Industry
Sep 2010
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a...
Provided by Progress Software
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White Papers
British Petroleum Increases Internal And Public Search By 80%
Oct 2009
BP needed fast, reliable access to information on various public and internal websites. After reviewing products from several search engine suppliers, BP chose the Google Search Appliance to...
Provided by Google
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White Papers
Quality Assurance in BPO
Dec 2008
Reducing costs may still be the primary objective of outsourced projects, even more so when the authors consider the prevailing recessionary trends that have put a question mark on the survival of...
Provided by Telegenisys.com
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Webcasts
User Experience Management Indicators for Business and IT Success
Sep 2010
In this Quest Software on-demand webcast, learn about the importance of user experience management indicators - and what they can do for your business. See how common indicators enable...
Provided by Quest Software, now a part of Dell
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White Papers
Answering Government's Call: How Outsourced Customer Care Centers Improve Service, Reduce Costs and Deliver Taxpayer Value
Oct 2008
Government entities are constantly challenged to do more with less. They have to run programs on a lean budget but still provide the information their constituents need. For that reason, agencies...
Provided by Affiliated Computer Services
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Case Studies
Coca-Cola Amatil Partners With GXS Managed Services to Improve Customer Service
Feb 2010
Producing over 1,450 million liters of beverage products a year, Coca-Cola Amatil supplies around 114,000 customers from large supermarket chains to small corner stores. Coca-Cola's customers are...
Provided by GXS
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Case Studies
Mitsubishi Motors Uses GXS Managed Services to Support Global Trading Partner Network
Jan 2010
Headquartered in Tokyo, Mitsubishi Motors is a leading manufacturer and distributor of cars and quality replacement parts. Mitsubishi Motors needed a B2B e-commerce partner that could provide...
Provided by GXS
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Case Studies
Application Support Service for a Large Information Provider
Aug 2009
The customer is one of the largest information and news providers with operations in news gathering and distribution with a global presence. Primary areas of its interest include information from...
Provided by Satyam Computer Services
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Case Studies
Strategic Sourcing at One of the World's Largest Steel Companies
Jul 2009
The company's executives recognized the tremendous scope for streamlining processes and cost savings in Indirect and MRO Spend. As such, they set a goal to reduce sourcing costs by 10 percent. For...
Provided by Satyam Computer Services
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White Papers
Accelerating Lead to Cash to Rekindle Profitable Growth - CMO
Sep 2010
Read about how forward-looking firms are revamping their lead-to-cash process to impact what matters in the emerging economic environment: strong customer relationships and profitable growth....
Provided by SAP
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Case Studies
Outsourcing Partnership Pays Real Dividends
Feb 2008
With a turnover of over ?100 billion in 2006 and 166,000 employees, Allianz Group is one of the world's leading financial institutions. Allianz's extensive IT infrastructure in Germany was being...
Provided by Fujitsu
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White Papers
ICT Outsourcing in Research and Academic Sectors.: Assignment of IT and TC Services in the Fields of Science, Research and Academics to Third Parties (ICT Outsourcing)
Dec 2007
Competitive pressure is also rising continuously in research and teaching. In this case, however, the nature of the competition is different to that in the economic sector. A university or...
Provided by T-Systems International
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Case Studies
Fujitsu Case Study: STX EUROPE
Dec 2009
The international ship building group STX Europe designs and builds sophisticated vessels and is one of the world's largest ship builders. They wanted to outsource the data centre services and...
Provided by Fujitsu
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White Papers
Benefits of Outsourcing Imaging Services to SOURCECORP
Nov 2007
Today, business is more competitive than ever. The need to provide employees with the best tools to do business in a financially limited environment is a constant challenge. The debate over "going...
Provided by SOURCECORP
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White Papers
Outsourcing - A Strategic Advantage
Oct 2009
In today's hyper competitive world, businesses have understood that the best way to stay competitive is to outsource multi business activities to firms in offshore locations. This concept was...
Provided by IT PLUS technologies
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White Papers
Outsourcing During Recession
Nov 2009
Outsourcing makes great benefits to companies whether, small or big around the world during a period like recession. But the key point is to find the right partner for ones outsourcing needs....
Provided by IT PLUS technologies
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White Papers
Progressive Premedia Outsourcing
Jul 2009
In the process of applying this business relationship model, one would have zeroed in on a vendor who churns out the benefits cited by one and more and also mitigates all the risks. If one wishes...
Provided by Tegra Premedia
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White Papers
Outsourcing: Is the Third Industrial Revolution Really Around the Corner?
Sep 2007
Job losses due to a shift of economic activities from home to abroad had been debated almost as long as free trade. The traditional "Employment Argument for Protection" has focused on merchandise...
Provided by Columbia University
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White Papers
The Wage and Employment Effects of Outsourcing: Evidence From Danish Matched Worker-Firm Data
May 2010
The authors employ a unique matched worker firm dataset from Denmark to measure how importing and exporting shocks affect wages and employment at the firm and worker level. Using information on...
Provided by Purdue University
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White Papers
Determinants of Outsourcing Decision in the Manufacturing Industry in Bangladesh
Jun 2008
The purpose of this study was to identify and understand the factors influencing outsourcing decision in the manufacturing industry in Bangladesh. Existing literature revealed that many...
Provided by American International University
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White Papers
Solutions for Regulating Offshore Outsourcing in the Service Sector: Using the Law, Market, International Mechanisms, and Collective Organization as Building Blocks
Jun 2009
Due to technological advancements in telecommunications, transportation, and information processing, the typical work performed by service sector employees has dramatically changed. The...
Provided by Florida State University
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White Papers
Is Reliability a Curse? Outsourcing Restoration Services for Infrequent, High-Impact Equipment Failures
Nov 2008
Firms in industries such as aerospace and defense, high-tech manufacturing, and telecommunications rely on functioning mission-critical equipment and cannot afford significant operational downtime...
Provided by Yale University
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White Papers
The Curse of Reliability: Outsourcing Restoration Services for Infrequent, High-Impact Equipment Failures
Dec 2007
Firms in industries such as aerospace and defense, high-tech manufacturing, and telecommunications rely on functioning mission-critical equipment and cannot afford significant operational downtime...
Provided by University of Pennsylvania
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White Papers
Outsourcing with Confidence: Improving communication, visibility and quality control with Code Rocket
Jul 2010
Outsourcing of software development work requires careful considerations and practices to alleviate the potential challenges involved. This white paper summarizes the challenges and describes Code...
Provided by Rapid Quality Systems
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White Papers
IT Outsourcing Leader Looks to Emulex to Help Drive Efficiency Across Global Data Center Footprint
Aug 2008
The drive by corporations and government organizations worldwide to focus on core competencies has created a new class of Fortune 500 enterprises that provide specialized services. One of these...
Provided by Emulex
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White Papers
An Excellent Reason to Think About Outsourcing: ReasonNet and Lenovo Join Forces to Reduce the Total Cost of IT for the SME Market
Sep 2009
Fewer and fewer companies want to invest in servers, IT staff, and all the time?]consuming tasks involved in maintaining an IT infrastructure that can change and grow. The solution: leave it to...
Provided by Lenovo
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White Papers
R&D Services at Wipro Technologies: Outsourcing Innovation?
Feb 2010
The sourcing of any process is discussed along two dimensions - ownership, (i.e., Who Executed the Process) and geography (i.e., Where the Process was Executed). Off shoring involved the...
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Case Studies
PulseLearning - Outsourcing Case Study
Sep 2009
In addition to reducing costs, CA needed to release training solutions to the market as close as possible to software product releases. Failure to do this would have a negative impact on the sales...
Provided by PulseLearning
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Case Studies
Online Support Help Desk Services Remote Monitoring Systems Integration
Jan 2010
World market leader, Essilor, has for many years outsourced its corporate IT help desk and remote monitoring and intervention functions to TechTeam Global. The problems they was facing were Drive...
Provided by TechTeam Global
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Case Studies
How Cisco IT Outsourced Network Management Operations: Outsourcing Contextual Activities to Trusted Provider Allows IT Staff to Focus on Strategic Projects
Dec 2007
In 2004, Cisco acquired a services organization now known as Cisco ROS. Monitoring and managing Cisco LANs and the Cisco global WAN backbone - which comprises more than 10,000 devices - is an...
Provided by Cisco Systems
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Case Studies
Case Study: EquaTerra's Expertise Guides Large Company Throughout Its Search for IT and ADM Outsourcing Partners
Apr 2010
After a large outsourcing agreement was terminated, EquaTerra was engaged to help the electric delivery company re-evaluate its information technology (IT) and application development and...
Provided by EquaTerra
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Case Studies
Increasing Flexibility Through IT Outsourcing
May 2009
Despite the potential benefits, the outsourcing decision is not always an easy one to make. There are many unique risks that must be addressed. Staff issues featured at the top of the list of...
Provided by Ernst & Young
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Case Studies
FrontRange Solutions Case Study: Swisscom IT Services
Jun 2008
SBB's unique requirements were key behind the decision to build a Citrix environment for the central application service. The company now services over 80,000 PC workstations. The company was...
Provided by FrontRange Solutions
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White Papers
Understanding Customer Satisfaction in the IT Outsourcing Environment: A Classification of Quality Attributes
Feb 2010
Customer satisfaction is important to outsourcing success and hence outsourcing contract continuation. However, with an increasingly competitive environment and a reportedly low success rate,...
Provided by Universiti Tunku Abdul Rahman
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White Papers
IT Outsourcing: Asia Pacific Case - Australia
Apr 2010
IT outsourcing market has been significantly growing since Eastman Kodak's landmark decision to outsource IT in 1989. Outsourcing itself is already known as a practical business strategy in the...
Provided by Businessoft Consulting Group
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White Papers
Determinants of R&D Outsourcing at Japanese Firms: Transaction Cost and Strategic Management Perspectives
Jun 2009
This paper examines the factors, which determine R&D outsourcing behaviour at Japanese firms, from the viewpoints of transaction cost and strategic management, since the latter half of the 1990s....
Provided by Doshisha University
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White Papers
Building an Effective Culture in a Multisourced IT Environment
Jul 2009
Many organisations have embraced a multisource model to lower costs and improve service quality and flexibility in their IT environments. Although multisourcing is now commonplace, organisations...
Provided by Unisys
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White Papers
Governance and Traceability: Improving Performance and Managing Risk in Multisourced IT Environments
Jul 2008
With many organisations today outsourcing all or part of their IT function to service providers, they are becoming increasingly dependent on partners to support their business. At the same time,...
Provided by Unisys
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White Papers
Driving Outsourcing Cost Savings and Efficiencies During an Economic Downturn
Aug 2009
Finding cost savings and efficiencies in outsourcing engagements has always been a priority. However, with the global economic crisis, now more than ever IT managers are challenged to cut costs...
Provided by Unisys
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Case Studies
Milking the Benefits of Applications Management
Jan 2008
Founded in 1905 primarily to export butter, Valio is now the biggest dairy business in Finland. In order to concentrate its own IT resources on the development of its business and exploit the...
Provided by Fujitsu
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Case Studies
Fujitsu Case Study: STX EUROPE
Dec 2009
The international ship building group STX Europe designs and builds sophisticated vessels and is one of the world's largest ship builders. They wanted to outsource the data centre services and...
Provided by Fujitsu
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White Papers
ICT Outsourcing in Research and Academic Sectors.: Assignment of IT and TC Services in the Fields of Science, Research and Academics to Third Parties (ICT Outsourcing)
Dec 2007
Competitive pressure is also rising continuously in research and teaching. In this case, however, the nature of the competition is different to that in the economic sector. A university or...
Provided by T-Systems International
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Case Studies
Outsourcing Partnership Pays Real Dividends
Feb 2008
With a turnover of over ?100 billion in 2006 and 166,000 employees, Allianz Group is one of the world's leading financial institutions. Allianz's extensive IT infrastructure in Germany was being...
Provided by Fujitsu
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White Papers
Accelerating Lead to Cash to Rekindle Profitable Growth - CMO
Sep 2010
Read about how forward-looking firms are revamping their lead-to-cash process to impact what matters in the emerging economic environment: strong customer relationships and profitable growth....
Provided by SAP
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Case Studies
Strategic Sourcing at One of the World's Largest Steel Companies
Jul 2009
The company's executives recognized the tremendous scope for streamlining processes and cost savings in Indirect and MRO Spend. As such, they set a goal to reduce sourcing costs by 10 percent. For...
Provided by Satyam Computer Services
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Case Studies
Application Support Service for a Large Information Provider
Aug 2009
The customer is one of the largest information and news providers with operations in news gathering and distribution with a global presence. Primary areas of its interest include information from...
Provided by Satyam Computer Services
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Case Studies
Mitsubishi Motors Uses GXS Managed Services to Support Global Trading Partner Network
Jan 2010
Headquartered in Tokyo, Mitsubishi Motors is a leading manufacturer and distributor of cars and quality replacement parts. Mitsubishi Motors needed a B2B e-commerce partner that could provide...
Provided by GXS
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Case Studies
Coca-Cola Amatil Partners With GXS Managed Services to Improve Customer Service
Feb 2010
Producing over 1,450 million liters of beverage products a year, Coca-Cola Amatil supplies around 114,000 customers from large supermarket chains to small corner stores. Coca-Cola's customers are...
Provided by GXS
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White Papers
Answering Government's Call: How Outsourced Customer Care Centers Improve Service, Reduce Costs and Deliver Taxpayer Value
Oct 2008
Government entities are constantly challenged to do more with less. They have to run programs on a lean budget but still provide the information their constituents need. For that reason, agencies...
Provided by Affiliated Computer Services
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Webcasts
User Experience Management Indicators for Business and IT Success
Sep 2010
In this Quest Software on-demand webcast, learn about the importance of user experience management indicators - and what they can do for your business. See how common indicators enable...
Provided by Quest Software, now a part of Dell
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White Papers
Quality Assurance in BPO
Dec 2008
Reducing costs may still be the primary objective of outsourced projects, even more so when the authors consider the prevailing recessionary trends that have put a question mark on the survival of...
Provided by Telegenisys.com
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White Papers
British Petroleum Increases Internal And Public Search By 80%
Oct 2009
BP needed fast, reliable access to information on various public and internal websites. After reviewing products from several search engine suppliers, BP chose the Google Search Appliance to...
Provided by Google
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White Papers
Leverage Responsive Process Management for the Communications Industry
Sep 2010
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a...
Provided by Progress Software
