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outsourcing
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Whitepapers
Quality Management in 3 Minutes
Mar 2011
Rational Quality Manager helps you collaborate, automate and govern your software delivery process. Watch the Quality Management in Three Minutes. You're a test manager. People are always coming...
Provided by IBM
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White Papers
Secure Data Outsourcing
Sep 2007
The networked and increasingly ubiquitous nature of today's data management services mandates assurances to detect and deter malicious or faulty behavior. This is particularly relevant for...
Provided by Association for Computing Machinery
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White Papers
Over-Encryption: Management of Access Control Evolution on Outsourced Data
Sep 2007
Data outsourcing is emerging today as a successful paradigm allowing users and organizations to exploit external services for the distribution of resources. A crucial problem to be addressed in...
Provided by Association for Computing Machinery
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White Papers
ProofInfused Streams: Enabling Authentication of Sliding Window Queries on Streams
Sep 2007
As computer systems are essential components of many critical commercial services, the need for secure online transactions is now becoming evident. The demand for such applications, as the market...
Provided by Association for Computing Machinery
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White Papers
Integrity Auditing of Outsourced Data
Sep 2007
An increasing number of enterprises outsource their IT services to third parties who can offer these services for a much lower cost due to economy of scale. Quality of service is a major concern...
Provided by Association for Computing Machinery
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White Papers
Authenticated Index Structures for Outsourced Databases
Jan 2011
In an Outsourced DataBase (ODB) system the database owner publishes data through a number of remote servers, with the goal of enabling clients at the edge of the network to access and query the...
Provided by Boston University
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White Papers
Privacy-Aware Verification of Aggregate Queries on Outsourced Databases With Applications to Historic Data Integrity
Feb 2008
It is often desirable to be able to guarantee the integrity of historical data, ensuring that any subsequent modifications to the data can be detected. It would be especially convenient to extend...
Provided by Rutgers University
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White Papers
An Examination of the Effects of Offshore and Outsourced Development on the Delegation of Responsibilities to Software Components
Apr 2009
Offshore and outsourced development is the latest facts of life of professional software building. The easily identifiable advantages of these trends - such as cost benefits, continuous delivery...
Provided by Springer Science+Business Media
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White Papers
Privacy-Preserving Computation and Verification of Aggregate Queries on Outsourced Databases
May 2009
Outsourced databases provide a solution for data owners who want to delegate the task of answering database queries to third-party service providers. However, distrustful users may desire a means...
Provided by Rutgers University
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White Papers
Incentivizing Outsourced Computation
Aug 2008
This paper describes different strategies a central authority, the boss, can use to distribute computation to untrusted contractors. The problem is inspired by volunteer distributed computing...
Provided by Association for Computing Machinery
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White Papers
The Benefits of an Outsourced IT Infrastructure
Mar 2011
Access to company applications and the critical data stored within them has become the heart and soul of a successful, strategic business. Companies are making tactical decisions to utilize...
Provided by SACA Technologies
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White Papers
Independent Software Testing: Why You Should Consider Outsourcing Your Software Testing
Feb 2007
This Caritor white paper outlines the benefits and challenges that are associated with each of three different software testing engagement models. Those models include testing services provided...
Provided by Caritor
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Whitepapers
Implementing Managed Print Services Globally
Apr 2011
The beginning of any managed print services (MPS) deployment can be challenging, even more so when done for a company with many locations around the globe. Typically, global MPS deals are very...
Provided by Hewlett-Packard (HP)
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Whitepapers
HP MPS brings cost-efficiency, visibility to print environment
Nov 2010
Cost reductions, feature-rich devices, more project time for technology staff-PerkinElmer points to HP Managed Print services (MPs) as the solution that transformed an inefficient,...
Provided by Hewlett-Packard (HP)
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Case Studies
Latest Intel Xeon Processor 5500 Series Adopted for Japanese Cloud Computing Service Designed to Meet Local Needs
Sep 2009
KDDI Corporation faces the challenges to offer a highly reliable cloud computing service from a Japanese company, secure profitability by increasing density of virtualization and server rack...
Provided by Intel
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White Papers
Managing the Extended Enterprise for Profitable Growth
Apr 2011
Find out how to build a sustainable extended enterprise, one that extends business processes beyond the firewall by outsourcing, enabling subsidiaries and business partners to share information...
Provided by SAP
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White Papers
Inter-Organizational Fault Management: Functional and Organizational Core Aspects of Management Architectures
Jan 2011
Outsourcing successful and sometimes painful has become one of the hottest topics in IT service management discussions over the past decade. IT services are outsourced to external service provider...
Provided by Leibniz Supercomputing Centre
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White Papers
Airline Crew BPO ? Market Potential and Offering Development Methodology
Mar 2011
The increasing fleet of global commercial airlines and the resulting rise in the number of flight and cabin crew make crew management imperative for airlines. Efficient crew management helps...
Provided by Tata Consultancy Services
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White Papers
Perspectives on Crowdsourcing Annotations for Natural Language Processing
Mar 2011
Crowdsourcing has emerged as a new method for obtaining annotations for training models for machine learning. While many variants of this process exist, they largely differ in their method of...
Provided by National University of Singapore
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White Papers
Secure Optimization Computation Outsourcing in Cloud Computing: A Case Study of Linear Programming
Apr 2011
Cloud computing enables an economically promising paradigm of computation outsourcing. However, how to protect customers' confidential data processed and generated during the computation is...
Provided by Illinois Institute of Technology
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White Papers
Integrity Verification of Outsourced XML Databases
Jun 2009
Recent years have witnessed an increasing trend of enterprises outsource their IT services to third parties. A major concern in database outsourcing paradigm is integrity verification. Two...
Provided by Stevens Institute of Technology
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White Papers
Private-Pond: Outsourced Management of Web Corpuses
Jun 2009
With the rise of cloud computing, it is increasingly attractive for end-users (organizations and individuals) to outsource the management of their data to a small number of large-scale service...
Provided by University of Michigan
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Whitepapers
Winning with Managed Services: How to Facilitate Rapid, Lean Growth with Professional Services Automation
Dec 2010
Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks,...
Provided by ConnectWise
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White Papers
CrowdDB: Answering Queries With Crowdsourcing
Apr 2011
Some queries cannot be answered by machines only. Processing such queries requires human input for providing information that is missing from the database, for performing computationally difficult...
Provided by Association for Computing Machinery
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White Papers
A Privacy-Preserving Index for Range Queries
Jan 2011
Database outsourcing is an emerging data management paradigm which has the potential to transform the IT operations of corporations. In this paper the authors address privacy threats in database...
Provided by UC Regents
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White Papers
Secure Multidimensional Range Queries Over Outsourced Data
Mar 2011
In this paper the authors study the problem of supporting multidimensional range queries on encrypted data. The problem is motivated by secure data outsourcing applications where a client may...
Provided by University of Texas
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Case Studies
Leading Worldwide Provider of Test and Measurement Outsources Its Product Engineering Requirements to TCS
Mar 2011
In an attempt to remain competitive in the aggressive and rapidly changing test and measurement market, TCS' client, a global provider of high technology solutions to the cellular and broadband...
Provided by Tata Consultancy Services
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Case Studies
Allianz Life Insurance Improves Service Levels While Achieving Cost Savings by Outsourcing Operations to TCS
Dec 2010
Allianz Life Insurance Company wished to concentrate on its core business and free up resources to focus on relationship-based activities rather than processing regular transactions. It therefore...
Provided by Tata Consultancy Services
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White Papers
Aligning Technology With Business an Analysis of the Impact of SOA on Outsourcing
Apr 2008
Business related IS / IT innovation is changing very rapidly. There are so many new technologies introduced by the academic and practitioner community that the business community is very puzzled...
Provided by JATIT
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White Papers
An Audit Environment for Outsourcing of Frequent Itemset Mining
Aug 2009
Finding frequent itemsets is the most costly task in association rule mining. Outsourcing this task to a service provider brings several benefits to the data owner such as cost relief and a less...
Provided by VLDB Endowment
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White Papers
Information Systems Outsourcing Reasons and Risks: An Empirical Study
Jun 2009
Outsourcing, a management practice strongly consolidated within the area of Information Systems, is currently going through a stage of unstoppable growth. This paper makes a proposal about the...
Provided by University of Alicante
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White Papers
Outsourcing Best Practices - A Primer on Outsourcing Governance
Aug 2006
The cardinal sin of outsourcing governance is one of focusing entirely on the mechanics and the price. By doing that one may miss the true potential of the relationship. So spend the time and...
Provided by OneNeck IT Services
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Case Studies
IT Due Diligence: Partnering With Private Equity Before and After the Sale
May 2007
In 2004, J.W. Childs (JWC) had the opportunity to acquire the Sunny Delight Beverage Co. (SDBC) through a unique carve-out of brands by Procter & Gamble. The deal was further complicated by the...
Provided by OneNeck IT Services
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Case Studies
Building an IT Structure for a World Leader in Construction: How Skanska's IT Group Maintains Its Focus by Outsourcing ERP Management to OneNeck
May 2007
Having acquired numerous companies in the previous decade - ranging in size from $100 million to $1 billion and comprising the $3.9 billion Skanska of today - CIO was charged with migrating all...
Provided by OneNeck IT Services
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White Papers
SaaS Migration Approach: Enabling ISVs for on Demand Software Services
Jun 2011
Contemporary software business models and economic conditions are accelerating the adoption of SaaS (Software as a Service) for ISVs (Independent Software Vendors) to beat the market pace as...
Provided by Tech Mahindra
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White Papers
Outsourcing Malicious Infrastructure to the Cloud
Jun 2011
Malicious activities, such as running botnets, phishing sites or keyloggers, require an underlying infrastructure for carrying out vital operations like hosting coordination mechanisms or storing...
Provided by FOUNDATION FOR RESEARCH & TECHNOLOGY
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White Papers
On Architecture of the Economic-Aware Data Grid
May 2008
Data Grid has been adopted as the next-generation platform by many scientific communities to share, access, transport, process, and manage large data collections distributed worldwide. The...
Provided by Hanoi University of Technology
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White Papers
Keep a Few: Outsourcing Data While Maintaining Confidentiality
Sep 2009
The authors put forward a novel paradigm for preserving privacy in data outsourcing which departs from encryption. The basic idea behind their proposal is to involve the owner in storing a limited...
Provided by Springer Science+Business Media
-
Whitepapers
Choosing a Cloud Hosting Provider with Confidence
Jul 2011
In this must read white paper, "Choosing a Cloud Hosting Provider with Confidence: VeriSign SSL Certificates Provide a Secure Bridge to Trusted Cloud Hosting Providers", you will learn about cloud...
Provided by VeriSign
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White Papers
Delegatable Homomorphic Encryption With Applications to Fully Secure Outsourcing of Computation
May 2011
In this paper, the authors propose a new cryptographic primitive called Delegatable Homomorphic Encryption (DHE). This allows a trusted authority to control/delegate the capability to evaluate...
Provided by University of London
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White Papers
Product Engineering Outsourcing: Looking Beyond Cost Savings
Oct 2007
One growing specialization under IT outsourcing is product engineering. Many leading IT companies have strategically planned PEO in order to realize significant cost savings. However, most of them...
Provided by Xoriant
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Whitepapers
Why security is best served in the cloud
Mar 2010
With the web becoming the prime method of attack as other vectors are closed through security solutions, organisations are increasingly looking to beef up their security controls for web threats....
Provided by Webroot Software
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Case Studies
Airline Increases Productivity, Service and Savings
Oct 2009
American Airlines maintains a market share of approximately 18 percent with a network that spans North America, the Caribbean, Latin America, Europe and the Pacific. American has major connecting...
Provided by Hewlett-Packard (HP)
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Case Studies
Real Estate Firm Benefits With HP, LaserCare Managed Print Solution
Aug 2009
Real estate firm Lowe Enterprises made the move to align the company's infrastructure with its business goals. Real estate firm Lowe Enterprises made the move to align the company's infrastructure...
Provided by Hewlett-Packard (HP)
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Case Studies
Let Your Business Take Off by Outsourcing IT Services
Sep 2009
CHINA VANKE CO., LTD was incorporated in May 1984. CHINA VANKE CO. wanted to set up standarlized IT service process, increase IT service quality, focus on core business. CHINA VANKE CO. unified...
Provided by Hewlett-Packard (HP)
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Case Studies
Retailer Streamlines HR Delivery and Cuts Costs
Sep 2009
Coles Group Limited is one of Australia's largest retailers with stores throughout Australia and New Zealand that include food, liquor, department stores, electrical goods, office stationery,...
Provided by Hewlett-Packard (HP)
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Case Studies
Ministry Improves Communication Between Government and Citizens
Sep 2009
With more than eight million residents in Austria, the Federal Ministry of Economy, Family and Youth is dedicated to continuing economic growth and maintaining a secure working environment for all...
Provided by Hewlett-Packard (HP)
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Case Studies
Austrian Government Outsourced Technology Management
Sep 2009
In order to provide its citizens with a more responsive government, the Austrian legislature enacted the Administrative Reform Act. The legislation placed more authority into the hands of regional...
Provided by Hewlett-Packard (HP)
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Case Studies
Roadway Authority Uses Innovative Technology for Long-Term Benefits
Oct 2009
VicRoads is a corporation within the Victorian Government, which is responsible for the management of road networks and transport systems. With more than 22,000 kilometers of roadways to maintain,...
Provided by Hewlett-Packard (HP)
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Case Studies
Managing Printers Miles Away With HP Web Jetadmin
Jan 2010
Web Jetadmin software wanted to assure highly reliable, efficient performance from networked printers. James Hamilton Construction Co. outsourced print management to DirectPointe, a leading...
Provided by Hewlett-Packard (HP)
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White Papers
Outsourcing Your IT Requirements to the Philippines
Jan 2010
Bridge-building must surely be one of the most versatile metaphors in the English language. It applies equally well to the IT resourcing and contracting industry, where Offshore Outsourcing...
Provided by 3W
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White Papers
Outsourcing of SAP Production Support
Jan 2010
Outsourcing of SAP production support operations helps organizations focus more on their core business processes. For an organization to reap the maximum benefits of outsourcing its SAP production...
Provided by Sonata Software
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White Papers
Software Development Company Caters Your Technology Needs
Jan 2010
Off late everyone is enjoying the benefits of making easy money online. The benefits of using these services of an offshore company are many. Software developers and development companies are...
Provided by Broadway Infotech
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White Papers
Green Point Technology Services: Outsourcing the Way It Was Meant to Be
Jan 2010
Outsourcing mission-critical architectural services work to India, including complex work, is a growing trend. The talent at state-of-the art facilities like Green Point is at least the equal to...
Provided by Green Point Engineering Services
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White Papers
Applying Fuzzy Decision Making Approach to IT Outsourcing Supplier Selection
Aug 2009
The decision of Information Technology (IT) outsourcing requires close attention to the evaluation of supplier selection process because the selection decision involves conflicting multiple...
Provided by World Academy of Science, Engineering and Technology
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White Papers
Does External Knowledge Enhance Competitive Advantage?: A Research Agenda on IT Outsourcing Practices
Oct 2009
Since last two decades offshore outsourcing gaining fast momentum and now this new evolution of business process has achieved its maturity. Standardization of manufacturing sector is almost...
Provided by JATIT
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Whitepapers
The benefits of a cloud-based service for web security
Feb 2010
The use of a web security service based in the cloud can be of great value to any organisation, from the smallest to the very large, and can also allow it to shave costs off the investment and to...
Provided by Bloor Research
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Whitepapers
What the ideal cloud-based web security service should provide
Feb 2010
The components required of an effective web security solution are many and varied, including a range of tools that guard against specific types of threats. This document provides an outline of the...
Provided by Bloor Research
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Whitepapers
The drivers for web security in the cloud
Feb 2010
With cost-cutting a reality for the majority of organisations over the past couple of years, new delivery options such as software-as-a-service and cloud-based computing models can not only allow...
Provided by Bloor Research
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Whitepapers
The realities of web security
Feb 2010
The web has become a prime vector of attack favoured by financially motivated hackers looking to get their hands on sensitive or confidential information flowing across the internet. To better...
Provided by Bloor Research
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Case Studies
Case Study: Orion Supports Several Licensing Scenarios in the Financial Industry for NumeriX
Jan 2010
NumeriX had been using in-house-developed licensing tools to manage and protect their applications since 1996. NumeriX decided to outsource licensing to a third party vendor who could provide a...
Provided by Agilis Software
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White Papers
BuyOnlineNow Customer Case Study
Feb 2010
Read this case study detailing the migration of this major online store to the UltraDNS Managed Services. BuyOnlineNow uses Neustar's scalable, flexible and secure UltraDNS Managed Services to...
Provided by Neustar
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Webcasts
Demo: Reporting with IBM Cognos Express
Sep 2009
IBM Cognos Express helps midsize businesses turn silos of data into meaningful information. Its self-service reporting capability empowers business users to access, modify and author their own...
Provided by IBM
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White Papers
7 Procurement Outsourcing Myths, Demystified
Oct 2009
In recent times, misunderstandings about the why, when and what to outsource have increased in the Procurement Outsourcing (PO) space. This has created gaps between customer expectations and...
Provided by Genpact
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Whitepapers
Reporting for midsize companies: Empower your business with self-service reporting
Sep 2009
Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
Provided by IBM
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Whitepapers
Driving Productivity through Smarter Sourcing
Jan 2009
Driven by the need for flexibility and speed in application delivery, many companies turn to outsourcing to reduce costs. But those margins are shrinking as wages rise around the world. The time...
Provided by IBM
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Webcasts
Cutting Costs through Workload Automation
Jan 2010
Join BMC's John McKinney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation. Gartner has covered the...
Provided by BMC Software
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White Papers
The Case for Automation
Jan 2010
Automating routine IT tasks seems to make sense from the financial and operational perspectives, but for many companies, questions arise when it comes to implementation: How easy is it to switch...
Provided by Kaseya International
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White Papers
The Three Ps of Evaluating Managed Network Services
Sep 2009
To reduce costs and keep IT resources focused on the core business, more organizations are choosing to outsource network management. To deliver on this promise, it's essential to choose the right...
Provided by Qwest Communications
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Webcasts
Optimize Your IT Costs with Automation
Dec 2009
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where do...
Provided by CA
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White Papers
A Case for Unified Network Security Outsourcing
Jun 2008
Mid Market Enterprises (MMEs), especially those with an international presence, are confronted with and often confounded by an intimidating set of security threats. Managing risk has become a top...
Provided by Virtela Communications
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White Papers
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Nov 2009
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six...
Provided by Sprint
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White Papers
Taxing Issues in Strategic Sourcing Decisions
May 2009
Today's economic environment is forcing companies to assess their core competencies and identify more efficient operating modes. This analysis encompasses strategic sourcing options such as...
Provided by PricewaterhouseCoopers
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White Papers
Sharing: Global Sourcing Trends
Jan 2009
Economic and social drivers such as labor arbitrage and tax incentives, as well as access to global talent and global markets, have fueled off-shoring during the past 20 years. Today, as cost...
Provided by PricewaterhouseCoopers
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White Papers
Trust, But Verify: How to Manage Risk in Outsourced Applications
Sep 2007
Save money. Speed development. Augment staff resources. Tap expertise not available internally. The reasons for outsourcing application development are many and varied. Outsourcing can be a...
Provided by Ounce Labs
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White Papers
Recession Proof Your Business Email Through Outsourcing
Dec 2008
Email's importance is overshadowed only by the formidable task of keeping everything up and running as close to 24x7 as possible, adding new capabilities to the email infrastructure over time,...
Provided by Osterman Research
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White Papers
SLA Design and Service Provisioning for Outsourced Services
Oct 2008
In this work, a business-driven approach to designing Service Level Agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better...
Provided by Universidade Federal de Campina Grande
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White Papers
Practical Considerations for Evaluating the Benefits of a Low Cost Country Sourcing Strategy
May 2009
Many companies have historically sourced a high percentage of their business to low cost countries and recent data indicates this sourcing strategy will continue in the near future. But is low...
Provided by CIBER
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White Papers
Managing Third Party Risk
Apr 2009
Some sources of risk that may not be top-of-mind include service providers, web hosting services, contractors, outsourcers, supply-chain nodes, consulting services, and travel services - any...
Provided by CIBER
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White Papers
10 Things to Know About ITO: Determining if IT Operations Outsourcing Is Right for You
Jun 2008
This paper offers the 10 important things to know about IT operations outsourcing to help one understands the relevance of ITO outsourcing, determine if ITO outsourcing is right for the...
Provided by CIBER
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Case Studies
Leading Worldwide Provider of Test and Measurement Outsources Its Product Engineering Requirements to TCS
Mar 2011
In an attempt to remain competitive in the aggressive and rapidly changing test and measurement market, TCS' client, a global provider of high technology solutions to the cellular and broadband...
Provided by Tata Consultancy Services
-
White Papers
Aligning Technology With Business an Analysis of the Impact of SOA on Outsourcing
Apr 2008
Business related IS / IT innovation is changing very rapidly. There are so many new technologies introduced by the academic and practitioner community that the business community is very puzzled...
Provided by JATIT
-
White Papers
An Audit Environment for Outsourcing of Frequent Itemset Mining
Aug 2009
Finding frequent itemsets is the most costly task in association rule mining. Outsourcing this task to a service provider brings several benefits to the data owner such as cost relief and a less...
Provided by VLDB Endowment
-
White Papers
Information Systems Outsourcing Reasons and Risks: An Empirical Study
Jun 2009
Outsourcing, a management practice strongly consolidated within the area of Information Systems, is currently going through a stage of unstoppable growth. This paper makes a proposal about the...
Provided by University of Alicante
-
White Papers
Outsourcing Best Practices - A Primer on Outsourcing Governance
Aug 2006
The cardinal sin of outsourcing governance is one of focusing entirely on the mechanics and the price. By doing that one may miss the true potential of the relationship. So spend the time and...
Provided by OneNeck IT Services
-
Case Studies
IT Due Diligence: Partnering With Private Equity Before and After the Sale
May 2007
In 2004, J.W. Childs (JWC) had the opportunity to acquire the Sunny Delight Beverage Co. (SDBC) through a unique carve-out of brands by Procter & Gamble. The deal was further complicated by the...
Provided by OneNeck IT Services
-
Case Studies
Building an IT Structure for a World Leader in Construction: How Skanska's IT Group Maintains Its Focus by Outsourcing ERP Management to OneNeck
May 2007
Having acquired numerous companies in the previous decade - ranging in size from $100 million to $1 billion and comprising the $3.9 billion Skanska of today - CIO was charged with migrating all...
Provided by OneNeck IT Services
-
White Papers
SaaS Migration Approach: Enabling ISVs for on Demand Software Services
Jun 2011
Contemporary software business models and economic conditions are accelerating the adoption of SaaS (Software as a Service) for ISVs (Independent Software Vendors) to beat the market pace as...
Provided by Tech Mahindra
-
White Papers
Outsourcing Malicious Infrastructure to the Cloud
Jun 2011
Malicious activities, such as running botnets, phishing sites or keyloggers, require an underlying infrastructure for carrying out vital operations like hosting coordination mechanisms or storing...
Provided by FOUNDATION FOR RESEARCH & TECHNOLOGY
-
White Papers
On Architecture of the Economic-Aware Data Grid
May 2008
Data Grid has been adopted as the next-generation platform by many scientific communities to share, access, transport, process, and manage large data collections distributed worldwide. The...
Provided by Hanoi University of Technology
-
White Papers
Keep a Few: Outsourcing Data While Maintaining Confidentiality
Sep 2009
The authors put forward a novel paradigm for preserving privacy in data outsourcing which departs from encryption. The basic idea behind their proposal is to involve the owner in storing a limited...
Provided by Springer Science+Business Media
-
Whitepapers
Choosing a Cloud Hosting Provider with Confidence
Jul 2011
In this must read white paper, "Choosing a Cloud Hosting Provider with Confidence: VeriSign SSL Certificates Provide a Secure Bridge to Trusted Cloud Hosting Providers", you will learn about cloud...
Provided by VeriSign
-
White Papers
Delegatable Homomorphic Encryption With Applications to Fully Secure Outsourcing of Computation
May 2011
In this paper, the authors propose a new cryptographic primitive called Delegatable Homomorphic Encryption (DHE). This allows a trusted authority to control/delegate the capability to evaluate...
Provided by University of London
-
Whitepapers
Top 10 Considerations for Selecting the Right RMM Solution
Jul 2011
The most successful IT service providers are those that find ways to differentiate themselves from the competition and consistently strive to retain loyal customers. In an increasingly crowded...
Provided by LabTech Software
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Webcasts
Utilizing Your Managed Service Tool for Recurring Revenue and Supporting Your Break/Fix Clients
Jul 2011
Discover how to utilize your managed service tool for recurring revenue and supporting your break/fix clients. Whether you're just testing the managed services offering or 100% focused on...
Provided by LabTech Software
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White Papers
Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing
Jan 2007
Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often...
Provided by EquaTerra
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White Papers
Analyzing Total Cost of Ownership for Internal vs. Hosted Fax Services
Aug 2007
IT executives are under constant pressure to do more with less. While they have addressed costs in most technology areas over the past few years, one area of potential savings that is often...
Provided by MyFax
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Case Studies
Atento AS Adopts Outsourcing Model, Substantially Lowering Maintenance and Service Costs
Sep 2007
Atento AS is an application service provider wholly focused on procurement. The company wanted to reduce costs and limit the number of suppliers associated with maintenance, hardware, support,...
Provided by Oracle
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White Papers
From Outsourcing to Selective Sourcing: Considerations for Sharing the IT Load Through Flexible Managed Services for Storage
Aug 2007
A significant percentage of the Fortune 500, including GM, Proctor & Gamble, Blue Cross, and Xerox outsource their entire IT departments to a third party. Most cite the same reasons: outsourcing...
Provided by Sun Microsystems
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Case Studies
Insurance Service Provider Chooses SAP Hosting
Sep 2007
Offering the full range of insurance products - for cars, liability, buildings, accidents, and life - Offentliche Versicherung Braunschweig, an insurance company in Brunswick (Braunschweig),...
Provided by SAP
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Whitepapers
Datamonitor Decision Matrix: Selecting an IT Systems Management Vendor
Mar 2007
The increasing complexity of IT infrastructures, coupled with the pressure on IT departments to be more efficient has given rise to increasing demand from enterprises for IT systems management...
Provided by IBM
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Webcasts
Introducing the Collaborative Decision Making in Aviation Point of View
Jan 2011
The activities of airlines and airports are complementary in nature but the industry is in need of better coordination between all the aviation partners, i.e., airport operations (airport...
Provided by Capgemini
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Case Studies
Global Con for a Global Lea sumer Technical Support Services der in Connectivity Solutions
Feb 2009
The client is a US-based global reader in connectivity solution aimed at the customer market. The client needed to provide customers with technical support for a distinctive and wide-ranging line...
Provided by Microland
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Whitepapers
A Practical Guide to Outsourcing Your Software Development
Jan 2012
The Standish Group's reports on the development of software have shown both the steady rate of improvement in the field of developing software and the lingering spectre of disappointment and...
Provided by SellDaytona.com
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Whitepapers
Taneja Group: Optimization for Real Time Storage
Sep 2012
SVC and Real-time Compression reduces costs, improves IT Optimization and provides a outstanding savings for virtualized third party arrays through a software upgrade.
Provided by IBM
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Whitepapers
Make Group Policies Do More and Reach Further
Sep 2012
Make Group Policies Do More Group Policy is powerful and simplifies your job, but it isn't perfect. In this white paper, learn about its shortcomings, and how to cover those missing components.
Provided by Quest Software, now a part of Dell
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Whitepapers
Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution
Sep 2012
You Really CAN Speed Help Desk Problem Resolution It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest...
Provided by Quest Software, now a part of Dell
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Case Studies
2012 Gartner Magic Quadrant Report
Jan 2010
Riverbed is positioned in the Leaders Quadrant of the Gartner Magic Quadrant for WAN Optimization Controllers. In this report, Gartner presents an overview of the WAN optimization market and its...
Provided by Riverbed
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Whitepapers
The value of training the IT organization
Sep 2012
CIOs and IT managers routinely monitor and justify every investment they make. And they must make every effort to ensure each project succeeds and produces business benefits no matter how complex...
Provided by Hewlett-Packard (HP)
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Whitepapers
The Analysis of R&D Outsourcing in Zhejiang Automobile Manufacturing Factory
Apr 2008
As many commentators have noted, outsourcing is one of the fastest-growing and arguably most important areas of business activity. For automobile manufacturing industry, Outsourcing of R&D is...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
The Argument for ReShoring American IT: The Risks of Outsourcing Offshore, and Why "IT ReShoring" Is Growing
Oct 2012
The white paper concludes that, "While American companies may be improving their individual competitiveness in the short term, they may be collectively undermining America's and their own...
Provided by PlanetLogix
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Whitepapers
The anywhere worker: Essential tools to keep teams connected
Nov 2012
In this increasingly mobile world -- where work is outsourced and international partnerships are formed quickly and easily -- workers need to be able to collaborate with colleagues, share...
Provided by Citrix Online
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Whitepapers
CHINA: A New Destination for IT Outsourcing
Oct 2012
Technology is more important than ever to the success of businesses worldwide. Trends in the industry are changing the ways companies operate and are contributing to the increased use of IT...
Provided by Pactera
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Whitepapers
CHINA Vs. INDIA: What IT Leaders Need to Know
Nov 2012
Today's challenging economic climate has placed added pressure on IT budgets as companies look to drive growth with fewer resources. As a result, many organizations are outsourcing their IT...
Provided by Pactera
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Whitepapers
Data Security in China: Information for IT Leaders
Nov 2012
China is emerging as a leader in the IT outsourcing industry due to its low cost, talented labor pool and quality infrastructure. While those factors are important, security is top of mind for...
Provided by Pactera
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Case Studies
Telvista Keeps the Money Flowing
Nov 2012
The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a...
Provided by Telvista
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Whitepapers
IBM and SAP: Delivering enterprise solutions for a world on the move
Jan 2013
IBM supports SAP clients with business consulting services with global implementation and outsourcing capabilities plus infrastructure of optimized servers (mainframe, POWER, x, BladeCenter) and...
Provided by IBM
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Whitepapers
Improving People Strategy Execution Through HR Outsourcing
Oct 2011
This paper was authored by Simon Constance, Partner at Orion Partners LLP. Simon leads the Infrastructure practice at Orion Partners, focusing on shared services, business partnering, and...
Provided by ORiON
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Whitepapers
DAC-MACS: Effective Data Access Control for Multi-Authority Cloud Storage Systems
Jul 2012
Data access control is an effective way to ensure the data security in the cloud. However, due to data outsourcing and untrusted cloud servers, the data access control becomes a challenging issue...
Provided by City University of Hong Kong
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Whitepapers
Centralized Database Security in Cloud
Oct 2012
Data Security and Access Control is an exigent work in the environment of Cloud Computing. The users upload the personal and classified data over the cloud. Security is mandatory for such type of...
Provided by International Journal of Advanced Research in Computer and Communication Engineering (IJARCCE)
