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outsourcing
(497 results)-
White Papers
From Outsourcing to Selective Sourcing: Considerations for Sharing the IT Load Through Flexible Managed Services for Storage
Aug 2007
A significant percentage of the Fortune 500, including GM, Proctor & Gamble, Blue Cross, and Xerox outsource their entire IT departments to a third party. Most cite the same reasons: outsourcing...
Provided by Sun Microsystems
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Case Studies
Insurance Service Provider Chooses SAP Hosting
Sep 2007
Offering the full range of insurance products - for cars, liability, buildings, accidents, and life - Offentliche Versicherung Braunschweig, an insurance company in Brunswick (Braunschweig),...
Provided by SAP
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Whitepapers
Datamonitor Decision Matrix: Selecting an IT Systems Management Vendor
Mar 2007
The increasing complexity of IT infrastructures, coupled with the pressure on IT departments to be more efficient has given rise to increasing demand from enterprises for IT systems management...
Provided by IBM
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Webcasts
Introducing the Collaborative Decision Making in Aviation Point of View
Jan 2011
The activities of airlines and airports are complementary in nature but the industry is in need of better coordination between all the aviation partners, i.e., airport operations (airport...
Provided by Capgemini
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Case Studies
Global Con for a Global Lea sumer Technical Support Services der in Connectivity Solutions
Feb 2009
The client is a US-based global reader in connectivity solution aimed at the customer market. The client needed to provide customers with technical support for a distinctive and wide-ranging line...
Provided by Microland
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Whitepapers
A Practical Guide to Outsourcing Your Software Development
Jan 2012
The Standish Group's reports on the development of software have shown both the steady rate of improvement in the field of developing software and the lingering spectre of disappointment and...
Provided by SellDaytona.com
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Whitepapers
Taneja Group: Optimization for Real Time Storage
Sep 2012
SVC and Real-time Compression reduces costs, improves IT Optimization and provides a outstanding savings for virtualized third party arrays through a software upgrade.
Provided by IBM
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Whitepapers
Make Group Policies Do More and Reach Further
Sep 2012
Make Group Policies Do More Group Policy is powerful and simplifies your job, but it isn't perfect. In this white paper, learn about its shortcomings, and how to cover those missing components.
Provided by Dell Software
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Whitepapers
The value of training the IT organization
Sep 2012
CIOs and IT managers routinely monitor and justify every investment they make. And they must make every effort to ensure each project succeeds and produces business benefits no matter how complex...
Provided by Hewlett-Packard (HP)
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Whitepapers
The Analysis of R&D Outsourcing in Zhejiang Automobile Manufacturing Factory
Apr 2008
As many commentators have noted, outsourcing is one of the fastest-growing and arguably most important areas of business activity. For automobile manufacturing industry, Outsourcing of R&D is...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
The Argument for ReShoring American IT: The Risks of Outsourcing Offshore, and Why "IT ReShoring" Is Growing
Oct 2012
The white paper concludes that, "While American companies may be improving their individual competitiveness in the short term, they may be collectively undermining America's and their own...
Provided by PlanetLogix
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Whitepapers
The anywhere worker: Essential tools to keep teams connected
Nov 2012
In this increasingly mobile world -- where work is outsourced and international partnerships are formed quickly and easily -- workers need to be able to collaborate with colleagues, share...
Provided by Citrix Online
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Whitepapers
CHINA: A New Destination for IT Outsourcing
Oct 2012
Technology is more important than ever to the success of businesses worldwide. Trends in the industry are changing the ways companies operate and are contributing to the increased use of IT...
Provided by Pactera
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Whitepapers
CHINA Vs. INDIA: What IT Leaders Need to Know
Nov 2012
Today's challenging economic climate has placed added pressure on IT budgets as companies look to drive growth with fewer resources. As a result, many organizations are outsourcing their IT...
Provided by Pactera
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Whitepapers
Data Security in China: Information for IT Leaders
Nov 2012
China is emerging as a leader in the IT outsourcing industry due to its low cost, talented labor pool and quality infrastructure. While those factors are important, security is top of mind for...
Provided by Pactera
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Case Studies
Telvista Keeps the Money Flowing
Nov 2012
The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a...
Provided by Telvista
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Whitepapers
IBM and SAP: Delivering enterprise solutions for a world on the move
Jan 2013
IBM supports SAP clients with business consulting services with global implementation and outsourcing capabilities plus infrastructure of optimized servers (mainframe, POWER, x, BladeCenter) and...
Provided by IBM
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Whitepapers
Improving People Strategy Execution Through HR Outsourcing
Oct 2011
This paper was authored by Simon Constance, Partner at Orion Partners LLP. Simon leads the Infrastructure practice at Orion Partners, focusing on shared services, business partnering, and...
Provided by ORiON
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Whitepapers
DAC-MACS: Effective Data Access Control for Multi-Authority Cloud Storage Systems
Jul 2012
Data access control is an effective way to ensure the data security in the cloud. However, due to data outsourcing and untrusted cloud servers, the data access control becomes a challenging issue...
Provided by City University of Hong Kong
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Whitepapers
Centralized Database Security in Cloud
Oct 2012
Data Security and Access Control is an exigent work in the environment of Cloud Computing. The users upload the personal and classified data over the cloud. Security is mandatory for such type of...
Provided by International Journal of Advanced Research in Computer and Communication Engineering (IJARCCE)
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Whitepapers
A Framework for Secure Cloud Computing
Jul 2012
Cloud computing is one of the most discussed topics today in the field of information technology. It introduces a new Internet-based environment for on-demand, dynamic provision of reconfigurable...
Provided by International Journal of Computer Science Issues
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Whitepapers
Enterprise Architecture Frameworks and Services for Cloud Computing
Oct 2012
Commercial Services for provisioning software components and virtual infrastructure in the cloud are emerging; this creates a multitude of possibilities for outsourcing part of the Service to...
Provided by Institute of Advanced Engineering and Science (IAES)
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Whitepapers
The Impact of Global Software Development Factors on Effort Estimation Methods
Oct 2010
Outsourcing software development work activities has brought many benefits to software development projects, such as, reduced development cost and time. Managing the application of this strategy...
Provided by EuroJournals
-
Whitepapers
Time for Change: Optimizing Data Center Infrastructure With Technology Refresh
Jul 2012
IDC conducted in-depth interviews with seven enterprises that have recently initiated a technology refresh of their Unix server storage and operating environment. The interviews provided valuable...
Provided by Oracle
-
Live Event
Live Event: Top five data center and cloud automation success strategies for 2013
Apr 2013
Register for this IDC analyst web event and learn five of the most important automation strategies to use today in your data center. Event Date: April 25th, 2013 Time: 6am PT / 9am ET / 2pm BST...
Provided by HP
-
Downloads
Two IT Giants Tackle Globalization--Together
Oct 2007
In this free News@Cisco podcast, you'll hear Achuthan Nair, VP of Wipro (one of the world's top 3 IT providers, based in Bangalore, India) speak on a recent strategic agreement with U.S.-based...
Provided by Cisco Systems
-
Podcasts
Groundbreaking Best-Practices Model for Acquiring IT & Technical Products and Services
Nov 2007
In this podcast, the speaker states that the inclusion of CMMI-ACQ into the SEI's already robust CMMI Product Suite addresses an ever-growing demand for a much-needed standard in government and...
Provided by Carnegie Mellon University
-
Whitepapers
Maturing Your Demand Management Practices
Jan 2007
In this paper, Susan Cramm, executive coach and founder of Valuedance, explains how effective demand management is a key factor in a CIO's success - providing the information and capabilities to:...
Provided by Compuware
-
Whitepapers
IDC Link Report - HP's Initiative for Cloud Computing
Feb 2011
This analysis compares various cloud offerings in the market. Discover resources available to help you assess your options and accelerate the launch of your initiative. Co-Sponsored by:
Provided by Hewlett-Packard (HP)
-
Whitepapers
Creating Cost and Energy Efficiency through Outsourcing Hosting Solutions
Feb 2008
The White Paper looks at the efficiencies of outsourcing web and online infrastructure in an increasingly volatile and environmentally aware society. Specifically the white paper looks at the...
Provided by Rackspace
-
Webcasts
7 Ways to Reduce your 2008 IT Burden with Email Hosting
Dec 2007
Begin a plan to reduce the IT costs and resources associated with managing your organization's email system. View this on-demand webinar to learn how USA.NET can help you solve seven costly and...
Provided by USA.NET
-
Case Studies
Cisco Unified Intelligent Contact Management Reduces Outsourcing Costs by Improving Contact Center Management and Support
Dec 2007
This case study describes how Cisco Systems has reduced costs and increased flexibility for certain calls outsourced to contact centers located around the world. This result was achieved by a...
Provided by Cisco Systems
-
White Papers
Offsite hosting helps avoid risky business
Sep 2011
Are you hosting your entire small business operation on one site? If your server breaks down, what's your contingency plan? Once thought to be a safe way to control your business, in-house hosting...
Provided by Eclipse
-
White Papers
The Evolution of Information Technology: Don't Forget the People
Feb 2008
The Evolution of Information Technology (IT) is the latest installment in a multipart series on critical issues facing today's IT function. It explains how a stronger emphasis by Chief Information...
Provided by Deloitte LLP
-
Webcasts
Peak Efficiency: Streamlining Small and Mid-Sized Businesses
Dec 2007
This webcast examines ways to improve efficiency through outsourcing or out-tasking. The presenter discusses how and why to go multinational the day one opens the doors.
Provided by Cisco Systems
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Whitepapers
The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation
Jan 2008
A new brand of outsourcing is essential for organizations intent on leading in today's global economy. Globalization and rapid advances in technology have shifted the measure of success, driving...
Provided by IBM
-
Whitepapers
Application Performance Monitoring Just Got Easier Thanks to Foglight
Sep 2011
Quest Is Named a Leader in Gartner's 2011 APM Magic Quadrant. For years, Quest Software's Foglight solutions have set the standard in Application Performance Monitoring (APM). And it's no wonder -...
Provided by Dell Software
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Case Studies
Global Provider of Business Process Outsourcing(BPO)
Jul 2009
Sitel business need is to attain a state of standardized audit readiness and compliance across multiple data centers, for meeting PCI DSS requirements, and other forthcoming global regulatory...
Provided by Tripwire
-
White Papers
The e-Discovery Toolbox: What You Should Look for in a Unified e-Discovery Solution
Dec 2010
Faced with the high costs of outsourcing e-discovery to vendors, consultants and outside counsel, organizations have no doubt considered in sourcing some of the work. The decision of which...
Provided by Guidance Software
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Whitepapers
The outsourcing decision for a globally integrated enterprise: from commodity outsourcing to value creation.
Jan 2008
Globalization and advances in technology have changed the way business gets done. Today, outsourcing helps make the globally integrated enterprise possible. And the decision-making process for...
Provided by IBM
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Case Studies
New Contact Center Improves Service Boosts Efficiencies and Reduces Costs
Sep 2008
FranklinCovey is widely regarded as the global leader in productivity tools and effectiveness training - from its Franklin Planner personal organizer to training classes based on its 7 Habits of...
Provided by Hewlett-Packard (HP)
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Case Studies
Outsourcing Delivers Flexibility, Convenience
Apr 2009
Serving residents, professionals and students in one of Ohio's fastest-growing counties, Medina County Federal Credit Union is a full-service financial institution with three branch locations....
Provided by Diebold
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Case Studies
Empresa Tejofran De Saneamento e Servicos Ltda. Expands Its Financial Vision
Aug 2009
Founded in 1957, Empresa Tejofran de Saneamento e Servicos Ltda. (Tejofran) is a pioneer in the service outsourcing industry. Today, it has eight business units: cleaning and multiservices,...
Provided by Oracle
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Case Studies
Financial Services Firm Saves $32 Million
Jan 2009
A major US financial services firm asked Gartner to review its corporate wide initiatives designed to reduce costs and improve operating efficiency ratios. The challenge was to improve service...
Provided by Gartner
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Case Studies
An Aerospace Company Saves $26 Million
Jan 2009
A large aerospace and defense manufacturing group wanted to grow, yet contain costs at the same time. A Gartner engagement helped deliver the vision and exceed cost savings expectations. The...
Provided by Gartner
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Case Studies
Government Healthcare Organization Generates Savings With New Identity Solution
Jan 2009
When a large government healthcare organization needed to comply with a federal initiative for a new identity solution, management called on Gartner for help. Gartner supported both the business...
Provided by Gartner
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Case Studies
Global Consolidation Saves Over $100 Million
Jan 2009
A Fortune 100 Health Care Company consults Gartner to achieve over $100 million in savings using benchmarking, an updated sourcing strategy and critical program management techniques. The...
Provided by Gartner
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Presentations
Web Conferencing for Better Collaboration and Reduced Travel
Oct 2009
"Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P. Mahowald, IDC research
Provided by Citrix Online
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White Papers
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity
Oct 2009
Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each...
Provided by Ricoh
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White Papers
Succession Planning: Five Costly Errors to Avoid
Oct 2009
This white paper shows you how to avoid five of the most common --- and costly -- errors when embarking on a succession planning initiative. You'll learn: How a lack of alignment between the...
Provided by SumTotal Systems
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White Papers
The Convergence of "3S" - Security, Storage, and System Management: Opportunities and Challenges for Outsourcing Services
Jan 2008
The outsourcing services market is transforming rapidly and service suppliers move inside an increasingly interdependent technological framework, with differentiated strategies. Organizations need...
Provided by IDG (International Data Group)
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White Papers
Outsourcing Risk Reduction: How to Avoid Disasters and Ensure Solid Working Relationships
Jan 2009
With the right outsourcing arrangement, one can convert fixed IT costs to variable, gain access to scarce resources and increase service availability. But one needs to manage outsourcing risks. Of...
Provided by ExecutiveBrief
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Webcasts
Automating Change Management Responsibly
Sep 2009
Meet Stephen Nunn, Associate Partner of Accenture and hear about how Tivoli Automation solutions help Accenture's customers to reduce costs and create operational efficiencies. Also hear from...
Provided by IBM
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White Papers
The Agile Business Architecture: Creating Service Provider Value Through Smart Sourcing
Jul 2009
The service provider industry has experienced rapid and significant transformation over the past five years as broadband has proliferated, networks have enabled ubiquitous mobility, and IP has...
Provided by Cisco Systems
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White Papers
Improving Data Mining Via Noisy Micro-Outsourcing
Nov 2008
This work discussed in this paper focuses on problems where it is possible to obtain certain (noisy) data values ("Labels") relatively cheaply, from on-line micro outsourcing sources ("Non-expert...
Provided by New York University
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White Papers
21st Century Innovation Hubs
Jul 2008
In the flat universe, technology innovation no longer follows the outsourced manufacturing model that actually pioneered the outsourcing wave. In place of models where products were designed in...
Provided by Prayag Consulting
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White Papers
How to Ensure You Achieve Cost Savings From Offshore Testing
Feb 2008
This paper addresses ways in which decision makers can ensure and prove that cost savings are achieved when testing is offshored. Offshoring of IT testing appeals to senior management, because it...
Provided by AppLabs
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White Papers
Legacy Tools: Not Built for Today's Helpdesk
Jan 2009
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
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White Papers
Achieving Enhanced Productivity and Business Transformation Through Collaborative Working
Mar 2008
Virtual collaboration is today the key to sustainable business transformation, transcending barriers of distance and time to reach new levels of productivity and group creativity. Old boundaries -...
Provided by Cisco Systems
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White Papers
Exploring e-Discovery Tools
Oct 2008
STAYING ON TOP of legal requests and litigation holds doesn't have to be so complicated. There are basic technical tools that can help provide a level of preparedness for litigation - whether a...
Provided by Symantec
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White Papers
Body Shop to Mind Shop: Businesses Look for More From Third Party Consultants
May 2009
As budgets tighten, it is even more important for a company's IT function to demonstrate its fit with the business and obtain the best value from all resources and services at its disposal. Simply...
Provided by Quocirca
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White Papers
Enabling HR Outsourcing Below the Large Market for Oracle HRO Providers
Apr 2009
Organizations can choose to perform the Human Resources function using a variety of delivery methods including on premise, Software as a Service (SaaS) and Business Process Outsourcing (BPO). By...
Provided by Oracle
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White Papers
Content and Records Management: The Business Case for Transformative Outsourcing
Mar 2008
Today, leading organizations around the world are making a major commitment to the process of business transformation. The goal of the reshaping effort is to minimize risk and achieve greater...
Provided by Xerox
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White Papers
Making It Personal: The Role of Trusted Document Advisors
Jan 2008
With document-based communications spend typically accounting for 5 to 15 percent of the revenue of an organization, it represents a significant opportunity for savings and, more importantly, for...
Provided by Xerox
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White Papers
Cyber Liability & Higher Education Aon Professional Risk Solutions White Paper
Dec 2008
Due to the nature and complexity of operations and the academic culture of open access, educational institutions, and in particular, large research-oriented universities, face unique exposures...
Provided by Aon
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Case Studies
Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas
Jun 2009
The Common Services Center (CSC) is a Business Process Outsourcing (BPO) unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming...
Provided by Microsoft
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White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
Oct 2008
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
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White Papers
Mission-Critical Application Management: Priority Candidate for Offshore Outsourcing
Mar 2009
This white paper is part of series of informational papers developed by Keane to share knowledge on specific outsourcing issues of importance in today's business environment. This paper covers the...
Provided by Keane
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White Papers
IT Outsourcing the New "It" for Startups
May 2009
One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every need. These days almost every service company needs is available in...
Provided by OSF Global Services
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White Papers
BPO - The India Advantage
Jun 2008
It all started in the early 1990s, when business process outsourcing in India was mainly associated with medical transcription. Those were certainly small beginnings, but still their contribution...
Provided by Telegenisys.com
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White Papers
Outsourced Document Management Solutions: Challenges and Opportunities
Apr 2008
The first part of this white paper examines current document and records management practices, including the attitude towards outsourcing, volume of files managed, the presence of electronic...
Provided by Iron Mountain
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White Papers
IT Outsourcing: A Valuable Alternative for Independent Long-Term Care Pharmacies
Nov 2008
As independent Long-Term Care Pharmacies (LTCPs) seek to better serve their customers while remaining both profitable and competitive, they are continuously challenged to reevaluate and adjust...
Provided by OPESNET
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White Papers
Social Networks and Contract Enforcement in IT Outsourcing
Feb 2009
Most prior research on Information Technology Outsourcing has characterized the dominant governance modes as either 'Formal' or 'Relational,' which rely on stringent assumptions of perfect...
Provided by University of California
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White Papers
A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance
Mar 2009
One of the most significant business trends over the next five years will be corporations leveraging application outsourcing, business process outsourcing, and offshore delivery to achieve...
Provided by Keane
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White Papers
Offshore IT Outsourcing: An Integral Component of High-Performance IT Organization
Mar 2009
This white paper is a part of a series of informational papers developed by Keane to share knowledge on specific outsourcing issue that should be considered in today's business environment. This...
Provided by Keane
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White Papers
Outsourcing in the Face of Uncertainty: A Comprehensive Solution to End-User Management
Mar 2009
Now more than ever, companies are looking to reduce delivery complexity, enhance end-user experience, and reduce IT expenses. They're assessing what they do, how they do it, and whether they...
Provided by Siemens
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Whitepapers
Outsourcing and Information Security
Feb 2009
The objective of this whitepaper is to discuss some important Information Security management issues Organizations face when they are considering, or are in the middle of, Outsourcing their ICT...
Provided by IBM
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Whitepapers
The Future of Application Outsourcing: Making the Move From Tactical to Strategic
Jul 2008
Application outsourcing has come a long way since the Y2K projects of the 1990s. As marketplaces expanded to global proportions - and competition followed - application outsourcing has filled an...
Provided by IBM
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Whitepapers
Outsourcing in Times of Crisis: How External Relationships Deliver Real Business Results
Mar 2009
Turbulent economic times can be a catalyst for significant business change, with opportunities to capture new customers, develop new products and services and preserve brand loyalty. Companies...
Provided by IBM
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White Papers
Implications of Outsourcing Web Application Security
Sep 2008
Organizations can never outsource liability for web application security. As cyber criminals have flourished and the number of attacks on the web application layer by hackers continues to grow...
Provided by Pacific Coast Information Systems
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Whitepapers
The Impact of Global Software Development Factors on Effort Estimation Methods
Oct 2010
Outsourcing software development work activities has brought many benefits to software development projects, such as, reduced development cost and time. Managing the application of this strategy...
Provided by EuroJournals
-
Whitepapers
Time for Change: Optimizing Data Center Infrastructure With Technology Refresh
Jul 2012
IDC conducted in-depth interviews with seven enterprises that have recently initiated a technology refresh of their Unix server storage and operating environment. The interviews provided valuable...
Provided by Oracle
-
Whitepapers - Video
Gartner reveals the key players in Next-Generation Network IPS
Apr 2013
Enterprises face an increasingly complex and dangerous barrage of security threats. Every time you upgrade your defences a new attack counters your efforts. View this on-demand video and learn how...
Provided by AU: McAfee
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Live Event
Live Event: Top five data center and cloud automation success strategies for 2013
Apr 2013
Register for this IDC analyst web event and learn five of the most important automation strategies to use today in your data center. Event Date: April 25th, 2013 Time: 6am PT / 9am ET / 2pm BST...
Provided by HP
-
Downloads
Two IT Giants Tackle Globalization--Together
Oct 2007
In this free News@Cisco podcast, you'll hear Achuthan Nair, VP of Wipro (one of the world's top 3 IT providers, based in Bangalore, India) speak on a recent strategic agreement with U.S.-based...
Provided by Cisco Systems
-
Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
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Podcasts
Groundbreaking Best-Practices Model for Acquiring IT & Technical Products and Services
Nov 2007
In this podcast, the speaker states that the inclusion of CMMI-ACQ into the SEI's already robust CMMI Product Suite addresses an ever-growing demand for a much-needed standard in government and...
Provided by Carnegie Mellon University
-
Webcasts
Microsoft Webcast: Managing a Global Internal Helpdesk With Outsourcing and Call-Avoidance Techniques (Level 100)
Nov 2007
Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client-support experience and productivity while reducing costs, Microsoft IT took two...
Provided by Microsoft
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Case Studies
Simplifying Network Infrastructure and Reducing Costs
Jul 2009
M2R Technology Group, based in West Chester, Ohio, is a computer network engineering company that offers IT planning, management, and support services. This lack of standardization made the...
Provided by WatchGuard Technologies
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Whitepapers
Maturing Your Demand Management Practices
Jan 2007
In this paper, Susan Cramm, executive coach and founder of Valuedance, explains how effective demand management is a key factor in a CIO's success - providing the information and capabilities to:...
Provided by Compuware
-
Whitepapers
IDC Link Report - HP's Initiative for Cloud Computing
Feb 2011
This analysis compares various cloud offerings in the market. Discover resources available to help you assess your options and accelerate the launch of your initiative. Co-Sponsored by:
Provided by Hewlett-Packard (HP)
-
Whitepapers
Creating Cost and Energy Efficiency through Outsourcing Hosting Solutions
Feb 2008
The White Paper looks at the efficiencies of outsourcing web and online infrastructure in an increasingly volatile and environmentally aware society. Specifically the white paper looks at the...
Provided by Rackspace
-
Webcasts
7 Ways to Reduce your 2008 IT Burden with Email Hosting
Dec 2007
Begin a plan to reduce the IT costs and resources associated with managing your organization's email system. View this on-demand webinar to learn how USA.NET can help you solve seven costly and...
Provided by USA.NET
-
Case Studies
Cisco Unified Intelligent Contact Management Reduces Outsourcing Costs by Improving Contact Center Management and Support
Dec 2007
This case study describes how Cisco Systems has reduced costs and increased flexibility for certain calls outsourced to contact centers located around the world. This result was achieved by a...
Provided by Cisco Systems
-
White Papers
Offsite hosting helps avoid risky business
Sep 2011
Are you hosting your entire small business operation on one site? If your server breaks down, what's your contingency plan? Once thought to be a safe way to control your business, in-house hosting...
Provided by Eclipse
-
White Papers
The Evolution of Information Technology: Don't Forget the People
Feb 2008
The Evolution of Information Technology (IT) is the latest installment in a multipart series on critical issues facing today's IT function. It explains how a stronger emphasis by Chief Information...
Provided by Deloitte LLP
-
Webcasts
Peak Efficiency: Streamlining Small and Mid-Sized Businesses
Dec 2007
This webcast examines ways to improve efficiency through outsourcing or out-tasking. The presenter discusses how and why to go multinational the day one opens the doors.
Provided by Cisco Systems
-
Whitepapers
The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation
Jan 2008
A new brand of outsourcing is essential for organizations intent on leading in today's global economy. Globalization and rapid advances in technology have shifted the measure of success, driving...
Provided by IBM
-
Whitepapers
Application Performance Monitoring Just Got Easier Thanks to Foglight
Sep 2011
Quest Is Named a Leader in Gartner's 2011 APM Magic Quadrant. For years, Quest Software's Foglight solutions have set the standard in Application Performance Monitoring (APM). And it's no wonder -...
Provided by Dell Software
-
Case Studies
Global Provider of Business Process Outsourcing(BPO)
Jul 2009
Sitel business need is to attain a state of standardized audit readiness and compliance across multiple data centers, for meeting PCI DSS requirements, and other forthcoming global regulatory...
Provided by Tripwire
-
White Papers
The e-Discovery Toolbox: What You Should Look for in a Unified e-Discovery Solution
Dec 2010
Faced with the high costs of outsourcing e-discovery to vendors, consultants and outside counsel, organizations have no doubt considered in sourcing some of the work. The decision of which...
Provided by Guidance Software
-
Whitepapers
The outsourcing decision for a globally integrated enterprise: from commodity outsourcing to value creation.
Jan 2008
Globalization and advances in technology have changed the way business gets done. Today, outsourcing helps make the globally integrated enterprise possible. And the decision-making process for...
Provided by IBM
-
White Papers
Hire Talent From Inside or Go Outside?
Dec 2007
One of the most fundamental choices that employers make is whether to develop talent internally by promoting from within the organization or to hire talent from the outside. Large employers, in...
Provided by Microsoft Tips
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White Papers
Why, What, Where and How of Outsourcing
May 2008
There are several good reasons why it would make sense to outsource the next project. It is however best that the reason of "Why" is identified and clearly understood. It is important the "Why"...
Provided by S5 Systems
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White Papers
Assessing the Role of Captive Operations in Global Service Delivery Models
Aug 2007
Services are simultaneously climbing the value chain from transaction to more strategic, knowledge-based processes (e.g., R&D, financial analysis, marketing, market research). In response, many...
Provided by EquaTerra
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White Papers
Assessing the Role of IT in BPO Success: 2008 Market Study Update
Mar 2008
Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an...
Provided by EquaTerra
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White Papers
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
May 2007
The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO...
Provided by EquaTerra
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White Papers
EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO
Feb 2008
As the Information Technology Outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at...
Provided by EquaTerra
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White Papers
EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control
Feb 2008
The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer...
Provided by EquaTerra
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Case Studies
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
Mar 2008
With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements...
Provided by Avaya
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Whitepapers
Winning with Managed Services:How to Facilitate Rapid, Lean Growth with Professional Services Automation
Oct 2011
Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks,...
Provided by ConnectWise
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Whitepapers
Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
Oct 2011
You're in the IT business because you've studied, understand and can apply the technology. However, this experience doesn't necessarily prepare you for selling solutions. When you're selling...
Provided by ConnectWise
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Whitepapers
On-Demand or On-Premise? Software Best Practices for Midsize Businesses
Mar 2008
This paper from SAP and CIO Magazine recaps some of myths about SaaS and provides a framework for an honest self-assessment of your organization's needs and which software model is right for you.
Provided by SAP
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Whitepapers
How cloud adds strategy to IT outsourcing
Oct 2011
As businesses feel the pressure from the recent recession, they look again to cut costs through outsourcing of their IT operations. Cloud computing can help not just with costs, but it can also...
Provided by SAVVIS
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Whitepapers
Consolidate Management on System z Software
Oct 2011
As companies grow, so do their IT assets—across offices and locations. However, with tighter integration between application and software tools, valuable resources don't have to be wasted...
Provided by IBM
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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Whitepapers
Key trends driving global business resilience and risk - Findings from the 2011 IBM Global Business Resilience and Risk Study
Nov 2011
Integration, cloud, security and company-wide participation are among key elements of successful business resilience and risk management strategies that deliver business value and competitive...
Provided by IBM
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White Papers
Why cloud-based call centres work
Nov 2011
Cloud computing offers a better alternative to traditional contact centres. Your business can reap substantial benefits by moving to a cloud contact centre, including faster deployments, reduction...
Provided by New Voice Media
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Whitepapers
Source Code Management Best Practice: Applying Economic Logic to Migration
Nov 2011
If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will...
Provided by CollabNet
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White Papers
Endpoint Buyers Guide
Nov 2011
This buyers guide provides independent research and test results to help you determine your endpoint protection requirements and identify the security vendor that best meets your needs.
Provided by Sophos
