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service level management
(693 results)-
White Papers
A revolutionary approach to IT service management
Sep 2011
Serena Service Manager helps you keep IT and business in sync. Serena Service Manager represents a new, process-driven approach to IT service management-one that allows IT and business to work...
Provided by Serena Software
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White Papers
Merkur Group effectively controls IT costs with automated, integrated service management initiative.
Oct 2011
Case study. Merkur conducted an extensive selection process for service management solutions, evaluating technologies from IBM, HP, BMC and Computer Associates against more than 120 requirements....
Provided by IBM
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Case Studies
Bharti Airtel Case Study
Mar 2008
IBM worked with Bharti Airtel, India's leading telecom, to create an innovative model for IT delivery. For CIO Jai Menon, it means he can now focus more on launching and creating new revenue...
Provided by IBM
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Webcasts
The Proactive Service Desk - Desktop Support
Nov 2005
Do you feel that your service desk is always behind? Are growing call volumes, dropped calls, high escalation rates getting you down? The Proactive Service Desk webinar will show you how you can...
Provided by BMC Software
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White Papers
Remote Monitoring and Management
The Key to Proactive, Efficient IT Service DeliveryJul 2011
As businesses emerge from the difficult economic recession, they need to continue the low-cost and high productivity practices that allowed them to successfully weather the storm. Specifically for...
Provided by LabTech Software
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White Papers
Ready to Create Your IT Service Catalog?
Jul 2005
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by Jupitermedia
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White Papers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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White Papers
Business Metrics and Capacity Planning
Jan 2004
One of the major goals of capacity planning is to ensure that the business service level objectives are met. Identifying the relationship between Business Metrics of Interest (BMIs) and available...
Provided by BMC Software
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White Papers
Business Intelligence for IT: If you could measure anything ...What would you measure?
Oct 2011
The CIO has a tough problem. The leading companies in the industry are innovating through technology because more and more IT is the key strategic differentiator. But IT isn't understood or fully...
Provided by Evergreen Systems
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White Papers
CIOs find a mobile workforce is a more productive, with the right network
Oct 2011
When employees are empowered to work from anywhere using any device, a business' global reach is extended. An intelligent network can also increase workforce productivity. Forty-one percent of...
Provided by Cisco Systems, Inc
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Downloads
LabTech Remote Monitoring & Management (RMM) Free Trial
Apr 2012
Looking for an affordable and powerful RMM solution to increase your service efficiency, productivity and profitability? Or, transform your break-fix model into a recurring managed services profit...
Provided by LabTech Software
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White Papers
Best Practices for Establishing SLAs
Dec 2008
There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved...
Provided by Compuware
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White Papers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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White Papers
Synchronize Your Supply Chain with RFID
Sep 2007
Eliminating sluggish processes and driving up efficiencies throughout the supply chain is no longer optional - it is a matter of survival. If your company isn't doing it, you can rest assured your...
Provided by Motorola
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White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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White Papers
Gartner Analyst Report: "CMDB or Configuration Database: Know the Difference"
Mar 2006
With all vendors offering a configuration management database strategy and few offering true CMDB capability, it is critical to know the difference between a CMDB and a configuration database....
Provided by IBM
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Webcasts
Managing Service Quality Objectives in a Virtualized Environment
Jun 2007
IT organizations seek to improve operational efficiencies and at the same time be more service oriented. IT needs to know whether systems & applications are performing and delivering service in a...
Provided by BMC Software
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White Papers
Smarter Computing and Breakthrough IT Economics
Oct 2011
This paper discusses the era of computing - Smarter Computing promises breakthrough economics for your IT. Smarter Computing is an IT infrastructure that is designed for data, tuned to the task,...
Provided by IBM
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White Papers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
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White Papers
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
Apr 2006
This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic...
Provided by IBM
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Webcasts
ServiceCenter 6
Jun 2007
ServiceCenter is designed to help to evolve IT service management through a series of logical steps, from establishing basic controls to automating service delivery to maximizing the business...
Provided by Hewlett-Packard (HP)
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Webcasts
Using Rules Based Automation With BMC MAINVIEW AutoOPERATOR
Jun 2007
The presenter of this webcast will discuss the latest enhancements to BMC MAINVIEW AutoOPERATOR - the platform of choice for improving mainframe service levels and developing automated solutions...
Provided by BMC Software
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White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute (ITPI). They operate on specific controls and measurements...
Provided by Tripwire
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White Papers
Combining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric
Oct 2004
ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. Together, they make a great combination for improving the quality of IT service delivery and...
Provided by BMC Software
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Webcasts
What's New in BMC Remedy IT Service Management Suite 7.6
Nov 2009
The attendee of this webcast will learn how the leading suite of service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change,...
Provided by BMC Software
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White Papers
The Importance of Service Level Agreements in Outsourcing Contracts
Sep 2005
Effective SLAs are extremely important to ensure effective outsourcing engagements. The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement...
Provided by Pearson Education
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Webcasts
Konica Minolta on Transforming Enterprise IT Through Cloud Computing
Oct 2011
On demand version of this webinar. Konica Minolta Business Solutions U.S.A. (Konica Minolta) needed to easily integrate multiple corporate acquisitions, move from an old-style on-premise email...
Provided by Google
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White Papers
IT Service Delivery: From Basic Automation Through to Managed Services
Mar 2008
While IT service providers need to mature their business in order to thrive and survive, many don't have the time, resources or commitment required to transform their business into a full MSP -...
Provided by N-able Technologies
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Research
Connecting Business Drivers To Enterprise Architecture
Jun 2005
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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White Papers
Enabling the Mobile Workforce: Issues and Trends
Feb 2006
Learn how to use best practices to deliver the business-critical applications your mobile workforce needs. In this study of over 370 IT and business professionals, TechRepublic sheds light on the...
Provided by TechRepublic
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White Papers
Intel Xeon Processor 5600 Series Product Brief
Apr 2010
In many organizations, IT infrastructure has begun to constrain business efficiency and growth. For the past decade, IT has rapidly added low-cost hardware to accommodate business growth. But with...
Provided by Intel
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White Papers
Mastering Problem Management
Aug 2010
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization...
Provided by Global Knowledge
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Webcasts
IT Service Management for the Midsized Business
Jul 2009
The issues faced today by many midsized businesses are not that different than those faced by large enterprises. The pressure to keep IT systems running at peak performance, manage risk, and...
Provided by BMC Software
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Webcasts
What's New in Remedy ITSM 6.0
Feb 2006
This webcast helps one discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and BMC...
Provided by BMC Software
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White Papers
Building a Winning Service Desk
Aug 2005
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level...
Provided by QAI India
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White Papers
Five Challenges To ITIL Best Practices Adoption
Sep 2010
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter...
Provided by Global Knowledge
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Webcasts
What's New in BMC CONTROL-M 6.2 - Extending Operations Control
Jun 2007
This webcast on BMC CONTROL-M will highlight and demonstrate how the recent additions to BMC's industry leading scheduler will guarantee the operations.
Provided by BMC Software
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White Papers
A Risk Management Approach to Information Security
Top Six Essentials to Your Risk Management StrategyAug 2011
Expanding regulatory environment and greater business complexities have transformed the way organizations are viewing information security. More and more businesses today are recognizing the need...
Provided by ANXeBusiness Corp
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White Papers
SOA Governance - Framework and Best Practices
Dec 2011
Service-Oriented Architectures (SOAs) will make things possible for your business. Things like improved performance, efficiency, and cost-effectiveness. Important things. Game changing things....
Provided by Oracle
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White Papers
Self-Scaling the Cloud to Meet Service Level Agreements
Jul 2011
Cloud computing raises many issues about Virtualization and Service-Oriented Architecture (SOA). Topics to be addressed regarding services in Cloud computing environment include...
Provided by IARIA
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White Papers
Leveraging the Always On Support Experience for IT Transformation
May 2012
This IDC white paper outlines the importance of support services in IT environments. IT organizations are now required to support everything from legacy systems and storage to virtualized...
Provided by Hewlett-Packard (HP)
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White Papers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by Hewlett-Packard (HP) & Intel
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White Papers
White Paper: Why You Need An APM Platform To Unify The Entire Application Performance Lifecycle
Apr 2012
With the formation of DevOps, it's more important than ever to utilize a common Application Performance Management (APM) platform throughout the lifecycle, from concept to retirement, from...
Provided by Compuware
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White Papers
Optimize Your Mission-Critical Environments with Oracle Optimized Solution for Oracle Database
Apr 2012
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations. If they are not...
Provided by Oracle
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Downloads
LabTech Remote Monitoring & Management (RMM) Free Trial
Apr 2012
Looking for an affordable and powerful RMM solution to increase your service efficiency, productivity and profitability? Or, transform your break-fix model into a recurring managed services profit...
Provided by LabTech Software
-
White Papers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
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Webcasts
Boost Utilization and Cut Costs with SPARC Consolidation and Virtualization
Apr 2012
For many organizations, highly complex IT architectures, under-utilized systems and slow application deployment make maximizing the return on IT investments incredibly tough. Oracle's integrated...
Provided by Oracle
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White Papers
See How ITinvolve Helps Resolve IT Issues 75% faster in this Customer Story
Apr 2012
Learn how Jalasoft uses ITinvolve to define and maintain an up-to-date view of its entire IT environment and how they use this information source to resolve IT problems and issues up to 75% faster...
Provided by ITinvolve, Inc.
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White Papers
The Value of Smarter Datacenter Services
Apr 2012
This paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for...
Provided by IBM
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White Papers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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White Papers
Grade-of-Service Differentiated Static Resource Allocation Schemes in WDM Networks
Feb 2008
This paper presents a study on the Grade-of-Service (GoS) differentiation of static resource allocation in lightpath routed WDM networks, where lightpath requests between node pairs are given....
Provided by Reed Elsevier
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Podcasts
CICS Tools and IT Service Management
Nov 2007
In this podcast, the speaker explains about IBM developer's tool. The speaker talks about how the IBM CICS Tools help customers to perform more flexible and effective IT service management.
Provided by IBM
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White Papers
CIOs find a mobile workforce is a more productive, with the right network
Oct 2011
When employees are empowered to work from anywhere using any device, a business' global reach is extended. An intelligent network can also increase workforce productivity. Forty-one percent of...
Provided by Cisco Systems, Inc
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White Papers
IGP Link Weight Assignment for Operational Tier-1 Backbones
Jul 2006
Intra-domain routing protocols, such as IS-IS or OSPF, associate a weight (or cost) with each link to compute traffic routes. Proposed methods for selecting link weights largely ignore two...
Provided by Intel
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White Papers
Impact of Adaptive Resource Allocation Requests in Utility Cluster Computing Environments
Feb 2007
Maximizing resource provider profit and satisfying user requirements at the same time is a challenging problem in utility computing environments. In this paper, the authors introduce adaptive...
Provided by University of Melbourne
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White Papers
SLA-Based Advance Reservations With Flexible and Adaptive Time QoS Parameters
Jul 2007
Utility computing enables the use of computational resources and services by consumers with service obligations and expectations defined in Service Level Agreements (SLAs). Parallel applications...
Provided by University of Melbourne
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White Papers
Prediction Models for Long-Term Internet Prefix Availability
Oct 2010
The Border Gateway Protocol (BGP) maintains inter-domain routing information by announcing and withdrawing IP prefixes. These routing updates can cause prefixes to be unreachable for periods of...
Provided by Reed Elsevier
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White Papers
Usage Management in Cloud Computing
May 2011
User concerns regarding data handling within the cloud will gain increasing importance as cloud computing becomes more pervasive. Existing Service Level Agreement (SLA) frameworks are not designed...
Provided by University of New Mexico
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White Papers
Active Directory's Security Challenges
Feb 2012
As your business grows, so do the Active Directory security challenges for your IT department. The problem is, your IT staff might not have the experience necessary to handle high-security tasks....
Provided by Quest Software
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Case Studies
World-Class Optician Offers Great Customer Service
Jan 2012
Specsavers is a Guernsey-based corporation their challenge is to reinforce Specsavers' market leadership, brand values, and competitive differentiation, increase customer loyalty and retention...
Provided by Cisco Systems
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White Papers
Automated Performance Maintenance for Service Compositions
Aug 2009
Web service compositions, usually defined as BPEL processes, need to adapt to changes in their constituent web services, in order to maintain functionality and performance. Therefore, BPEL...
Provided by University of Lugano
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White Papers
SLA-Aware Survivability
Feb 2010
The paper discusses the provision of differentiated guarantees to a population of users who share a network with different requirements for their connections. The basic concept underlying the...
Provided by Academy Publisher
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White Papers
Tracing and Revoking Scheme for Dynamic Privileges Against Pirate Rebroadcast
Nov 2011
Broadcast encryption provides a convenient method to distribute digital content to subscribers over an insecure broadcast channel so that only the qualified users can recover the data. Currently,...
Provided by Reed Elsevier
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e-Books
Cloud for Dummies, IBM Midsize Company Limited Edition
Jan 2012
This book gives mid sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter & proactive...
Provided by IBM
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Whitepapers - Video
Demo BMC Cloud Management
Jan 2012
Discover how BMC can meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business -...
Provided by BMC Software
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White Papers
Viewpoint Focus on Cloud Computing
Jan 2012
Cloud computing is the latest buzz in most IT organizations. Reduce cost, increase flexibility, and improve IT's responsiveness to the business - whats not to like? Leveraging a cloud...
Provided by BMC Software
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White Papers
The importance of effective SAP solution management
Jan 2012
IBM Tivoli offers the power to manage your SAP and non-SAP environment, through enhanced Visibility, Control and Automation. The objectives are to cut service management cost, reduce business...
Provided by IBM
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Case Studies
Parknet Uses Extreme Networks to Deliver Triple Play and Broadband Services
Nov 2008
Parknet, located in Copenhagen, was established in 2003 with the goal of creating cost-effective, fast internet access to homes. The main challenge was, they needed a high performance network...
Provided by Extreme Networks
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Case Studies
Sun Microsystems - SOA Governance for Oracle
Jan 2011
Sun Microsystems is a Fortune 500 vendor of software, systems, services, and developing tools to the world's most powerful datacenters. They want to upgrade their suite applications proprietary...
Provided by Layer 7 Technologies
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White Papers
ESG Lab Validation Report: 3cV Converged Computing Infrastructure
Dec 2011
In the real world, IT must combine hardware, software, and technologies from multiple vendors to solve business problems—often with great effort and mixed success. First coined by a mutual...
Provided by Hewlett-Packard (HP)
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White Papers
Oracle's Optimized Solution for Oracle Database Mission-Critical System Environments
Dec 2011
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations, and IT...
Provided by Oracle
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White Papers
Oracle SOA Suite 11g:
Dec 2011
The demands placed on IT can often seem unrealistic. Nothing is fast or cheap enough and that's just for starters. In order to rise above the obstacles facing IT, a new approach is needed. For...
Provided by Oracle
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White Papers
Top Reasons to Implement an SOA Governance Strategy: A List for IT Executives
Dec 2011
For businesses seeking to increase flexibility, cost-effectiveness, and efficiency, a Service-Oriented Architecture (SOA) could be the solution. It has the power to make your organization more...
Provided by Oracle
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White Papers
SOA Governance - Framework and Best Practices
Dec 2011
Service-Oriented Architectures (SOAs) will make things possible for your business. Things like improved performance, efficiency, and cost-effectiveness. Important things. Game changing things....
Provided by Oracle
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White Papers
Get Serious About SOA Governance: A Five-Step Action Plan for Executives
Dec 2011
Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility...
Provided by Oracle
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White Papers
Who Moved My App?
How to Achieve Effective Application Performance in a Virtualized WorldMay 2011
The Gomez Application Performance Management (APM) platform is the industry's leading solution for managing and optimizing the performance, availability and quality of web, non-web, mobile,...
Provided by Compuware
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Webcasts
Konica Minolta on Transforming Enterprise IT Through Cloud Computing
Oct 2011
On demand version of this webinar. Konica Minolta Business Solutions U.S.A. (Konica Minolta) needed to easily integrate multiple corporate acquisitions, move from an old-style on-premise email...
Provided by Google
-
Case Studies
Proact Builds Portfolio of Service Offerings on NetApp Service-Oriented Infrastructure
Apr 2011
Proact is an experienced independent integrator of proven storage, backup/recovery, archiving, and disaster recovery solutions and services. Their challenge is to provide enterprise-class disaster...
Provided by NetApp
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White Papers
Smarter Computing and Breakthrough IT Economics
Oct 2011
This paper discusses the era of computing - Smarter Computing promises breakthrough economics for your IT. Smarter Computing is an IT infrastructure that is designed for data, tuned to the task,...
Provided by IBM
-
White Papers
Improving IT service delivery through an integrated approach to software asset management white paper
Oct 2009
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it...
Provided by IBM
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White Papers
Gartner Analyst Report: "CMDB or Configuration Database: Know the Difference"
Mar 2006
With all vendors offering a configuration management database strategy and few offering true CMDB capability, it is critical to know the difference between a CMDB and a configuration database....
Provided by IBM
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White Papers
2010 IBM Global IT Risk Study
Apr 2011
With IT playing an increasingly critical role in today's 24x7, interconnected world and with government and industry oversight increasing, the IT risks that CIOs and IT leaders manage are becoming...
Provided by IBM
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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White Papers
IBM Data Center Family solutions
Aug 2011
How will your business respond to more requests for IT capacity? Modular design can help you pay-as-you-grow, optimize life cycle costs and flexibly support technology change, matching business...
Provided by IBM
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Webcasts
When No Press is Good Press - July 2011
Jul 2011
Yesterday's approaches to combating malware are no longer sufficient. Already this year we've seen an extraordinary number of high-profile security breaches. Whether you're a small business or a...
Provided by Symantec
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Presentations
IBM Smart SOA Tutorial
Jan 2008
The forces of change are all around us. Organizations need the agility to adapt rapidly and the adoption of SOA can help provide this agility and enable change. This animated tutorial explains...
Provided by IBM
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Webcasts
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
Jan 2008
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology...
Provided by Citrix Online
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White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute (ITPI). They operate on specific controls and measurements...
Provided by Tripwire
-
White Papers
From Project to Program: The Proven Guide to Rolling Out BPM
Aug 2011
Business Process Management (BPM) is in a period of transition. For the past several years, companies have been getting familiar with BPM, undertaking specific projects to address "burning process...
Provided by IBM
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White Papers
A revolutionary approach to IT service management
Sep 2011
Serena Service Manager helps you keep IT and business in sync. Serena Service Manager represents a new, process-driven approach to IT service management-one that allows IT and business to work...
Provided by Serena Software
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Downloads
Download Savvion's Free Business Process Modeling Software
Jul 2006
The first step in improving your business processes is to articulate precisely where bottlenecks exist, and the most efficient way to do that is by simulating your existing processes using...
Provided by Savvion
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White Papers
Cloud Strategy Brief
May 2011
An IT Value Transformation Road Map from the IT Process Institute. Presents a virtualization and private-cloud-centric model for IT value transformation. The road map outlines what is needed to...
Provided by CDW & VMware
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White Papers
Managed Hosting Provider Comparison Guide
Aug 2008
Download your FREE Managed Hosting Comparison Guide to learn: How leading hosting service providers compare in 10 critical categories How hosting services are priced for businesses of all sizes...
Provided by Web Hosting Unleashed
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White Papers
Knowledge Management: A CA Service Management Process Map
Jan 2010
The objective of Knowledge Management is to provide the right information to the right place or person at the right time. By embedding Knowledge Management into other ITIL processes, knowledge...
Provided by CA
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Webcasts
On-Demand Webcast: Getting Network Out of Gridlock
Jun 2011
Building a network is easy. What isn't easy is avoiding the gridlock that comes with adding new technologies, applications, and end users to the mix. This network congestion can cost your company...
Provided by Quest Software
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White Papers
A Step-by-Step Guide to Starting Up SaaS Operations
Jun 2007
Faced with intensifying competition, as well as a desire for more stable revenue streams, software companies are increasingly turning to the Software as a Service (SaaS) delivery model. Software...
Provided by OpSource
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White Papers
Break free from impractical and costly IT solutions: Facts that really matter when deciding whose IT solutions to trust
Aug 2011
Read this short brochure to learn what IT industry experts—both analysts and users-are saying in reply to key questions about who can be trusted to deliver viable solutions in today's critical...
Provided by IBM
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White Papers
Reacting to the Economic Slowdown: Cutting Hidden IT Costs
Jun 2009
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact business performance....
Provided by SkillSoft
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White Papers
Network and Voice Management for Evolving Business Environments
May 2008
IT departments are now required to deliver measurable operational improvement that specifically advances business process and corporate objectives. In addition, IT staffs must meet a growing list...
Provided by CA
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White Papers
Best Practices for Establishing SLAs
Dec 2008
There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved...
Provided by Compuware
-
White Papers
Adopting SLM for Business Success
Apr 2008
Service Level Management (SLM) is a process for delivering services that consistently meet client requirements. SLM is an excellent framework for managing IT quality and cost and also serves to...
Provided by Enterprise Management Associates
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White Papers
Creating Network-Aware Service Management: Using Microsoft System Center Operations Manager 2007 and EMC Smarts for End-to-End IT Visibility
Jan 2008
As IT infrastructures grow in complexity. IT administrators continue to search for solutions that will help them effectively monitor and maintain these environments. But it is not enough to just...
Provided by Microsoft
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White Papers
Hitachi Universal Storage Platform V and Universal Storage Platform VM: Cost Effective Tiered Storage Options
Dec 2008
Designing storage systems to encompass multiple service levels and price points delivers superior storage service levels for less cost. This paper introduces and explains a design methodology for...
Provided by Hitachi Data Systems
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White Papers
Social CRM Comes of Age
Jan 2009
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must...
Provided by Oracle
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White Papers
IT Financial Management: Cost Transparency and Effective IT Governance
May 2009
This paper provides substantive answers to the questions, with new insights into the underlying issues and a closer examination of the opportunities inherent in effective IT Financial Management...
Provided by Hewlett-Packard (HP)
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White Papers
Reduce Risk in Business Acquisitions and Consolidation by Better Managing IT and Infrastructure Dependencies
Mar 2008
While some business change is unplanned (that is, dramatic changes in market condition or natural disasters), other change is planned. Some of the riskiest "Planned" changes include acquisition,...
Provided by IBM
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Webcasts
Work smarter to remain competitive and keep up with customer demands
Jul 2009
This webcast, "Untangle Your Connectivity Infrastructure — Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated with...
Provided by IBM
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White Papers
Respond to changing business challenges faster with SOA
Jul 2009
A complex IT infrastructure is a stumbling block for many businesses seeking greater agility in these uncertain times. This white paper shows how a service oriented architecture (SOA) helps align...
Provided by IBM
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White Papers
Combining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric
Oct 2004
ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. Together, they make a great combination for improving the quality of IT service delivery and...
Provided by BMC Software
-
White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
Oct 2008
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
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White Papers
Do More for Less: Build a Cost-Effective, Optimized IT Infrastructure
Jul 2009
With pressures mounting both to keep IT infrastructures running optimally and to reduce costs, IT optimization promises to relieve companies struggling to meet both goals. This white paper...
Provided by IBM
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Webcasts
IT Service Management for the Midsized Business
Jul 2009
The issues faced today by many midsized businesses are not that different than those faced by large enterprises. The pressure to keep IT systems running at peak performance, manage risk, and...
Provided by BMC Software
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Webcasts
What's New in BMC Service Management Process Model 7.5
Apr 2009
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by BMC Software
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Webcasts
What's New in BMC Remedy Service Desk 7.5
May 2009
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by BMC Software
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White Papers
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access...
Provided by Microsoft
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White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
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White Papers
Business Service Efficiency: The Key to Green IT and Profitability
Mar 2009
The days of simply adding hardware to meet the growing demands of business for IT services are over. IT can no longer afford to pay the resulting energy bill. That's why Green IT has emerged as a...
Provided by BMC Software
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White Papers
The Value of Service Optimization
Nov 2008
Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT...
Provided by BMC Software
