- Subscribe to this page:
- RSS
- Email Alert
service level management
(684 results)-
Whitepapers
The Value of ITIL® Certification
Jan 2013
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology...
Provided by Global Knowledge
-
Whitepapers
IDC Analyst Whitepaper: Embracing Consumerisation with Confidence
Dec 2011
In this white paper, analyst IDC explores the key converging market dynamics driving the consumerisation of IT. We then examine some of the significant opportunities and challenges that this...
Provided by Trend Micro Australia
-
Case Studies
Bharti Airtel Case Study
Mar 2008
IBM worked with Bharti Airtel, India's leading telecom, to create an innovative model for IT delivery. For CIO Jai Menon, it means he can now focus more on launching and creating new revenue...
Provided by IBM
-
White Papers
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
Jun 2008
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As...
Provided by CA
-
Whitepapers
Best Practices for Establishing SLAs
Dec 2008
There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved...
Provided by Compuware
-
Whitepapers
White Paper: Business Transaction Management
Oct 2012
Companies build applications to support their business goals, so it's no wonder that business people expect to know how the applications are performing -- their success depends on it. But business...
Provided by Compuware
-
eBooks
The Kaspersky Security for Virtualization eBook
Aug 2012
This is it - the eBook with the essential information you need to implement security for virtualization successfully in your business. Clearly, virtualization is becoming more commonplace. In...
Provided by Kaspersky Lab
-
Whitepapers
Ten Ways the IT Department Enables Cybercrime
Aug 2012
Running IT is no easy task. With things piling up, it's not difficult for something to slip through the cracks. Unfortunately, these slips ups can start piling up too. When that happens, your IT...
Provided by Kaspersky Lab
-
Whitepapers
Making User Experience Management a Reality: Three Case Studies
Aug 2012
You know about user experience management (UEM) and how it helps you understand and improve the experience of end users interacting with your web applications. Making it a reality is another...
Provided by Quest Software, now a part of Dell
-
Whitepapers
BPM and SOA: Better Together
Oct 2009
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes...
Provided by IBM
-
Whitepapers
Five Challenges To ITIL Best Practices Adoption
Sep 2010
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter...
Provided by Global Knowledge
-
Whitepapers
The Importance of Service Level Agreements in Outsourcing Contracts
Sep 2005
Effective SLAs are extremely important to ensure effective outsourcing engagements. The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement...
Provided by Pearson Education
-
Whitepapers
SOA Governance - Framework and Best Practices
Dec 2011
Service-Oriented Architectures (SOAs) will make things possible for your business. Things like improved performance, efficiency, and cost-effectiveness. Important things. Game changing things....
Provided by Oracle
-
White Papers
Ready to Create Your IT Service Catalog?
Jul 2005
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by Jupitermedia
-
Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
-
Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
Aug 2012
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by LANDesk Software, Inc.
-
Whitepapers
Combining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric
Oct 2004
ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. Together, they make a great combination for improving the quality of IT service delivery and...
Provided by BMC Software
-
White Papers
Business Metrics and Capacity Planning
Jan 2004
One of the major goals of capacity planning is to ensure that the business service level objectives are met. Identifying the relationship between Business Metrics of Interest (BMIs) and available...
Provided by BMC Software
-
Whitepapers
Ensuring IT Reliability and Efficiency to Maintain Business Continuity
Feb 2013
Now that IT services have evolved to the point that they are considered as indispensable to their organizations as the physical plant, users now expect them to be available on a 24x7 basis. When...
Provided by SkillSoft
-
White Papers
Business Intelligence for IT: If you could measure anything ...What would you measure?
Oct 2011
The CIO has a tough problem. The leading companies in the industry are innovating through technology because more and more IT is the key strategic differentiator. But IT isn't understood or fully...
Provided by Evergreen Systems
-
White Papers
CIOs find a mobile workforce is a more productive, with the right network
Oct 2011
When employees are empowered to work from anywhere using any device, a business' global reach is extended. An intelligent network can also increase workforce productivity. Forty-one percent of...
Provided by Cisco Systems, Inc
-
eBooks
Cloud for Dummies, IBM Midsize Company Limited Edition
Jan 2012
This book gives mid sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter & proactive...
Provided by IBM & Intel
-
Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
Sep 2012
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
-
Whitepapers
Five Trends Impacting the Enterprise IT Help Desk
Jul 2012
The IT landscape is changing rapidly, and the role of help desks is shifting. Cloud-based software is revolutionizing the industry, reducing implementation and maintenance costs, while evolving to...
Provided by Zendesk
-
Whitepapers
CIO's View of Application Performance Management
May 2013
Get a CIO’s View of Application Performance Monitoring Time – and resources – are limited for your IT department. With less manpower, smaller budgets and higher expectations, forward thinking has...
Provided by Quest Software, now a part of Dell
-
Whitepapers
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
Apr 2006
This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic...
Provided by IBM
-
Whitepapers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
-
White Papers
Synchronize Your Supply Chain with RFID
Sep 2007
Eliminating sluggish processes and driving up efficiencies throughout the supply chain is no longer optional - it is a matter of survival. If your company isn't doing it, you can rest assured your...
Provided by Motorola
-
White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
-
Webcasts
Managing Service Quality Objectives in a Virtualized Environment
Jun 2007
IT organizations seek to improve operational efficiencies and at the same time be more service oriented. IT needs to know whether systems & applications are performing and delivering service in a...
Provided by BMC Software
-
Whitepapers
Remote Monitoring and Management
The Key to Proactive, Efficient IT Service DeliveryJul 2011
As businesses emerge from the difficult economic recession, they need to continue the low-cost and high productivity practices that allowed them to successfully weather the storm. Specifically for...
Provided by LabTech Software
-
Webcasts
Using Rules Based Automation With BMC MAINVIEW AutoOPERATOR
Jun 2007
The presenter of this webcast will discuss the latest enhancements to BMC MAINVIEW AutoOPERATOR - the platform of choice for improving mainframe service levels and developing automated solutions...
Provided by BMC Software
-
Whitepapers
Introducing DPACK
Feb 2013
In an effort to help guide our customers through mission critical IT decisions, Dell’s team of solution experts have developed an innovative new tool - the Dell Performance Analysis Collection Kit...
Provided by Dell
-
Whitepapers
IBM PureSystems Cut Costs and Increase Agility by Simplifying the IT Life Cycle
Mar 2013
Converged systems, such as IBM PureSystems, offer application development and IT operations teams a new level of pattern-based infrastructure design, middleware engineering, and operations...
Provided by IBM
-
White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute (ITPI). They operate on specific controls and measurements...
Provided by Tripwire
-
Whitepapers
Evolution from the Traditional Data Center to Exalogic: An Operational Perspective
Jul 2012
IT organizations are struggling with the need to balance the day-to-day concerns of data center management against the business level requirements to deliver long-term value. This balancing act...
Provided by Oracle
-
Whitepapers
Gartner 2012: IT Operations Wake Up Call
Nov 2012
The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information...
Provided by Computer Associates
-
Whitepapers
451: Silver Peak Claims Proof-Positive of Network Virtualization’s Agility
Feb 2013
Silver Peak Systems' new Agility technology initiative claims to give application owners easy control with point-and-click virtual workload acceleration thanks to tight integration with VMware...
Provided by Silver Peak Systems, Inc.
-
Whitepapers
Changing the Experience and Economics of IT
Mar 2013
Competitive enterprises are always looking for ways to reduce complexity so more resources can be devoted to innovation. From the standpoint of IT, the challenge in reducing complexity is to free...
Provided by IBM
-
Webcasts
What's New in BMC Remedy IT Service Management Suite 7.6
Nov 2009
The attendee of this webcast will learn how the leading suite of service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change,...
Provided by BMC Software
-
Whitepapers
Backup and Recovery Changes Drive IT Infrastructure and Business Transformation
Aug 2012
This IDC Whitepaper provides an over view of the forces driving change within today's IT organizations and data centers and discusses how backup and recovery can enable or hinder broader IT...
Provided by EMC
-
Whitepapers
CIO's View of Application Performance Management
May 2013
Get a CIO’s View of Application Performance Monitoring Time – and resources – are limited for your IT department. With less manpower, smaller budgets and higher expectations, forward thinking has...
Provided by Quest Software, now a part of Dell
-
Downloads
IT Training Policy
May 2013
This IT Training Policy helps companies create a formal policy to assist with employee training. Training is vital to the success of any IT department to help staff keep up with new technologies.
Provided by TechRepublic Pro
-
Whitepapers
Better IT decisions
Apr 2013
Using Big Data to improve business results can also apply to IT Operations. And there's no shortage of data to analyze IT operations. This whitepaper will help you understand what data is most...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Dimensional Research: Customers Share Real-World Benefits from HP Business Service Management Solutions
Apr 2013
This overview of HP System Management, formerly Operations Center, details a solution that consolidates and correlates fault and performance events across your entire physical and virtual IT...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Manage IT services efficiently. Serve business effectively.
Apr 2013
Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
Aug 2012
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by LANDesk Software, Inc.
-
Whitepapers
The SPARC Difference: Reduce Risks, Cut Costs, Power Innovation
Apr 2013
Despite current economic factors, IT investment continues to be fueled by the need for better and more agile IT capabilities to support an enterprise's business strategy, as well as to keep up...
Provided by Oracle
-
Whitepapers
Crash Insurance: Protect Your Business with Virtualization
Apr 2013
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a...
Provided by VMware
-
Downloads
IaaS Research: Leaders Share Cloud Strategies for the 21st Century Data Center
Apr 2013
TechRepublic's infrastructure-as-a-service (IaaS) survey reveals what companies say about current and future plans for the cloud, top vendors and business drivers leading them to the cloud.
Provided by TechRepublic Pro
-
Whitepapers
Load Control for Overloaded MPLS/DiffServ Networks during SLA Negotiation
Aug 2009
In end-to-end QoS provisioning some bandwidth portions on the link may be reserved for certain traffic classes (and for particular set of users) so the congestion problem of concurrent flows...
Provided by Scientific Research
-
Whitepapers
Evaluator Group - Evolving Datacenter Architectures - HP technologies for Cloud-ready IT
Mar 2013
In this paper, Evaluator Group highlights the critical features necessary to move beyond server virtualization by leveraging key integration capabilities between IT components with a particular...
Provided by HP & Intel® Xeon® Processors
-
Whitepapers
Changing the Experience and Economics of IT
Mar 2013
Competitive enterprises are always looking for ways to reduce complexity so more resources can be devoted to innovation. From the standpoint of IT, the challenge in reducing complexity is to free...
Provided by IBM
-
Podcasts
Salesforce Platform: Shining a Light on Shadow IT - Replacing Lotus Notes
Oct 2012
Every organization has a 'Shadow IT', where users are feverishly at work building makeshift solutions that include large, complex spreadsheets, homegrown databases, and ad hoc custom software, all...
Provided by Salesforce.com
-
Research
IBM PureApplication System Data Sheet
Mar 2013
IBM PureApplication System arrives ready to go with expert integration. Resilient, secure, scalable infrastructure Single point of management Integrated monitoring and maintenance...
Provided by IBM
-
Whitepapers
IBM PureSystems Brochure: A family of expert integrated systems
Mar 2013
The time has come for a new way forward, one that combines the flexibility of general-purpose systems, the elasticity of cloud and the simplicity of an appliance tuned to the workload. When...
Provided by IBM
-
Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT Organizations
Mar 2013
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM
-
Whitepapers
IBM PureSystems Cut Costs and Increase Agility by Simplifying the IT Life Cycle
Mar 2013
Converged systems, such as IBM PureSystems, offer application development and IT operations teams a new level of pattern-based infrastructure design, middleware engineering, and operations...
Provided by IBM
-
Whitepapers
Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges
Jan 2013
IT decision-makers report greatest interest in using IaaS in a hybrid cloud approach to complement on premises capacity, rather than replace it, and are planning for the impact that will have on...
Provided by Cisco
-
Whitepapers
Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences
Mar 2013
When it comes to delivering business services that your company and your customers depend on, IT process automation (ITPA) is a place where many IT shops turn. And ITPA can deliver a slew of...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Be a multi-sourced IT services broker
Mar 2013
As today’s IT landscape becomes more dynamic, managing the mixture of delivery platforms, vendors and service contracts to build a coherent service portfolio is a growing challenge for senior IT...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Datasheet: HP Performance Anywhere
Mar 2013
Corporate revenue continues to become increasingly tied through internet and mobile devices, or is dependent on applications; as such, the importance of application performance management tools is...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero
Mar 2013
Meeting escalating internal and external customer demand with fewer IT resources while still complying with legal and regulatory requirements heightens the need for robust, enterprise- class...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Dimensional Research: Selecting the Correct SaaS-based IT Service
Mar 2013
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy. This white paper examines...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Enterprise Backup in the Age of IT Consumerization
Mar 2013
While consumerization offers many benefits for both end users and the enterprise in terms of convenience, efficiency and productivity, it presents important challenges for IT departments,...
Provided by Code 42 Software
-
Whitepapers
CIO's View of Application Performance Management
Dec 2012
Get a CIO’s View of Application Performance Monitoring Time – and resources – are limited for your IT department. With less manpower, smaller budgets and higher expectations, forward thinking has...
Provided by Quest Software, now a part of Dell
-
Podcasts
Aviva Video
Mar 2013
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
-
Case Studies
Aviva Case Study
Dec 2012
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
-
Whitepapers
Ensuring IT Reliability and Efficiency to Maintain Business Continuity
Feb 2013
Now that IT services have evolved to the point that they are considered as indispensable to their organizations as the physical plant, users now expect them to be available on a 24x7 basis. When...
Provided by SkillSoft
-
Whitepapers
Evolution from the Traditional Data Center to Exalogic: An Operational Perspective
Jul 2012
IT organizations are struggling with the need to balance the day-to-day concerns of data center management against the business level requirements to deliver long-term value. This balancing act...
Provided by Oracle
-
Whitepapers
Introducing DPACK
Feb 2013
In an effort to help guide our customers through mission critical IT decisions, Dell’s team of solution experts have developed an innovative new tool - the Dell Performance Analysis Collection Kit...
Provided by Dell
-
Research
Source Business Technology Resiliency Capabilities
Feb 2013
The skills and expertise required to stay on top of trends, industry best practices, and the latest technologies while juggling many other competing priorities can drain your IT resources. Read...
Provided by IBM
-
Whitepapers
The Future of Datacentre Management
Nov 2012
The proliferation of mobile devices that collect and share volumes of increasingly unstructured data led to an explosion in information. Companies lose competitive advantage if their IT fails to...
Provided by IBM Australia
-
Whitepapers
Marketplace Update: The Next Smart Step in Enterprise IT Evolution
Mar 2013
For decades, corporate IT has been driven by two parallel, though not always complementary, evolutionary trends: 1) the appearance of essentially new computing technologies and form factors, and...
Provided by IBM Australia
-
Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT organizations
Sep 2012
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM Australia
-
Whitepapers
Managing Growth in 2012
Feb 2013
This independent market assessment, conducted by Loudhouse Research, canvassed 300 senior decision makers of software and IT services companies across the world, with responsibility for finance or...
Provided by Netsuite AU
-
Whitepapers
451: Silver Peak Claims Proof-Positive of Network Virtualization’s Agility
Feb 2013
Silver Peak Systems' new Agility technology initiative claims to give application owners easy control with point-and-click virtual workload acceleration thanks to tight integration with VMware...
Provided by Silver Peak Systems, Inc.
-
Whitepapers
Resource Contention-Aware Virtual Machine Management for Enterprise Applications
Nov 2012
Consolidating Virtual Machines (VMs) in data centers is desirable as it reduces hardware and power costs. However the performances of VMs on shared physical servers are not isolated from each...
Provided by Institute of Electrical and Electronics Engineers
-
Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
Sep 2012
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
-
Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
Aug 2012
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by Computer Associates
-
Webcasts
When No Press is Good Press - July 2011
Jul 2011
Yesterday's approaches to combating malware are no longer sufficient. Already this year we've seen an extraordinary number of high-profile security breaches. Whether you're a small business or a...
Provided by Symantec
-
White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute (ITPI). They operate on specific controls and measurements...
Provided by Tripwire
-
Whitepapers
The Value of ITIL® Certification
Jan 2013
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology...
Provided by Global Knowledge
-
Downloads
Cloud for Dummies, IBM Midsize Company Limited Edition
Jan 2013
This book gives mid-sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter & proactive manner.
Provided by IBM
-
Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
Aug 2012
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by Computer Associates
-
White Papers
Cloud Strategy Brief
May 2011
An IT Value Transformation Road Map from the IT Process Institute. Presents a virtualization and private-cloud-centric model for IT value transformation. The road map outlines what is needed to...
Provided by CDW & VMware
-
White Papers
Managed Hosting Provider Comparison Guide
Aug 2008
Download your FREE Managed Hosting Comparison Guide to learn: How leading hosting service providers compare in 10 critical categories How hosting services are priced for businesses of all sizes...
Provided by Web Hosting Unleashed
-
Downloads
Download Savvion's Free Business Process Modeling Software
Jul 2006
The first step in improving your business processes is to articulate precisely where bottlenecks exist, and the most efficient way to do that is by simulating your existing processes using...
Provided by Savvion
-
White Papers
Knowledge Management: A CA Service Management Process Map
Jan 2010
The objective of Knowledge Management is to provide the right information to the right place or person at the right time. By embedding Knowledge Management into other ITIL processes, knowledge...
Provided by CA
-
White Papers
A Step-by-Step Guide to Starting Up SaaS Operations
Jun 2007
Faced with intensifying competition, as well as a desire for more stable revenue streams, software companies are increasingly turning to the Software as a Service (SaaS) delivery model. Software...
Provided by OpSource
-
White Papers
Reacting to the Economic Slowdown: Cutting Hidden IT Costs
Jun 2009
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact business performance....
Provided by SkillSoft
-
White Papers
Network and Voice Management for Evolving Business Environments
May 2008
IT departments are now required to deliver measurable operational improvement that specifically advances business process and corporate objectives. In addition, IT staffs must meet a growing list...
Provided by CA
-
Whitepapers
Best Practices for Establishing SLAs
Dec 2008
There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved...
Provided by Compuware
-
White Papers
Adopting SLM for Business Success
Apr 2008
Service Level Management (SLM) is a process for delivering services that consistently meet client requirements. SLM is an excellent framework for managing IT quality and cost and also serves to...
Provided by Enterprise Management Associates
-
White Papers
Creating Network-Aware Service Management: Using Microsoft System Center Operations Manager 2007 and EMC Smarts for End-to-End IT Visibility
Jan 2008
As IT infrastructures grow in complexity. IT administrators continue to search for solutions that will help them effectively monitor and maintain these environments. But it is not enough to just...
Provided by Microsoft
-
White Papers
Hitachi Universal Storage Platform V and Universal Storage Platform VM: Cost Effective Tiered Storage Options
Dec 2008
Designing storage systems to encompass multiple service levels and price points delivers superior storage service levels for less cost. This paper introduces and explains a design methodology for...
Provided by Hitachi Data Systems
-
White Papers
Social CRM Comes of Age
Jan 2009
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must...
Provided by Oracle
-
Whitepapers
IT Financial Management: Cost Transparency and Effective IT Governance
May 2009
This paper provides substantive answers to the questions, with new insights into the underlying issues and a closer examination of the opportunities inherent in effective IT Financial Management...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Reduce Risk in Business Acquisitions and Consolidation by Better Managing IT and Infrastructure Dependencies
Mar 2008
While some business change is unplanned (that is, dramatic changes in market condition or natural disasters), other change is planned. Some of the riskiest "Planned" changes include acquisition,...
Provided by IBM
-
Webcasts
Work smarter to remain competitive and keep up with customer demands
Jul 2009
This webcast, "Untangle Your Connectivity Infrastructure — Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated with...
Provided by IBM
-
Whitepapers
Respond to changing business challenges faster with SOA
Jul 2009
A complex IT infrastructure is a stumbling block for many businesses seeking greater agility in these uncertain times. This white paper shows how a service oriented architecture (SOA) helps align...
Provided by IBM
-
Whitepapers
Combining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric
Oct 2004
ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. Together, they make a great combination for improving the quality of IT service delivery and...
Provided by BMC Software
-
White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
Oct 2008
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
-
Whitepapers
Do More for Less: Build a Cost-Effective, Optimized IT Infrastructure
Jul 2009
With pressures mounting both to keep IT infrastructures running optimally and to reduce costs, IT optimization promises to relieve companies struggling to meet both goals. This white paper...
Provided by IBM
-
Webcasts
IT Service Management for the Midsized Business
Jul 2009
The issues faced today by many midsized businesses are not that different than those faced by large enterprises. The pressure to keep IT systems running at peak performance, manage risk, and...
Provided by BMC Software
-
Webcasts
What's New in BMC Service Management Process Model 7.5
Apr 2009
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by BMC Software
-
Webcasts
What's New in BMC Remedy Service Desk 7.5
May 2009
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by BMC Software
-
White Papers
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access...
Provided by Microsoft
-
White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
-
White Papers
Business Service Efficiency: The Key to Green IT and Profitability
Mar 2009
The days of simply adding hardware to meet the growing demands of business for IT services are over. IT can no longer afford to pay the resulting energy bill. That's why Green IT has emerged as a...
Provided by BMC Software
-
White Papers
The Value of Service Optimization
Nov 2008
Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT...
Provided by BMC Software
-
White Papers
Five Ways That Service Optimization Improves Mainframe Staff Productivity
May 2009
An online shopping network saved more than 200 labor hours a day, seven days a week, of mostly developer and senior-level system administrator time - saving $1.8 million in the first year alone on...
Provided by BMC Software
-
White Papers
Effectively Managing High-Performing, Business-Critical Web Applications
Aug 2008
Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT's primary responsibility and ongoing challenge is to provide a reliable...
Provided by CA
-
White Papers
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
Jun 2008
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As...
Provided by CA
-
White Papers
Maximizing the Value of IT Investments Through Effective IT Governance
Dec 2007
With IT activities becoming increasingly critical to business success, optimizing technology investments is a top priority. There is simply too much at stake to continue leaving IT planning and...
Provided by CA
-
Case Studies
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
Jul 2009
ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process...
Provided by Hewlett-Packard (HP)
-
Case Studies
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
Apr 2009
InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol...
Provided by Hewlett-Packard (HP)
-
Case Studies
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
Jul 2009
Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes...
Provided by Hewlett-Packard (HP)
-
Case Studies
HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
Jul 2009
Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business...
Provided by Hewlett-Packard (HP)
-
Case Studies
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
