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service level management
(686 results)-
White Papers
QoS Policies and Architecture for Cache/Memory in CMP Platforms
Jun 2007
In this paper, the authors propose a QoS-enabled memory architecture for CMP platforms that addresses this problem. The QoS-enabled memory architecture enables more cache resources (i.e. Space)...
Provided by Association for Computing Machinery
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White Papers
On Predictability of System Anomalies in Real World
Jun 2010
As computer systems become increasingly complex, system anomalies have become major concerns in system management. In this paper, the authors present a comprehensive measurement study to quantify...
Provided by North Carolina State University
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White Papers
CC-Pi: A Constraint-Based Language for Specifying Service Level Agreements
Jun 2007
Service Level Agreements (SLA) are a key issue in Service Oriented Computing. SLA contracts specify client requirements and service guarantees, with emphasis on Quality of Service (Cost,...
Provided by University of Pisa
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White Papers
Improving Efficiency of Backup Reprovisioning in WDM Networks
Jan 2008
Protection techniques for optical networks mainly rely on pre-allocated backup bandwidth, which may not be able to provide full protection guarantee when multiple failures occur in a network. To...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Integrated System Management and Support
Feb 2011
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos, with different...
Provided by Oracle
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Whitepapers
Meeting the Access Security Requirements of Sec. 404 of the Sarbanes-Oxley Act in a Heterogeneous UNIX/Linux Environment
Mar 2011
PowerBroker® Servers works to protect the integrity of data across heterogeneous UNIX/Linux systems to help bring your IT systems into compliance especially with the SOX section 404 requirements...
Provided by BeyondTrust
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White Papers
Business Process Management II: Best Practices of Boeing and UPS
Oct 2006
This executive summary is a follow up report to APQC's 2005 "Business Process Management" Best- practice Report. It digs deeper into how organizations are navigating the transition from...
Provided by APQC
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White Papers
CA Solution Brief: Content Aware Identity and Access Management
Mar 2011
CA Content-Aware Identity and Access Management (IAM) solutions enable you to control user identities, access, and information use. You can achieve more effective compliance, reduce IT risk, and...
Provided by CA
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Webcasts
The Register Webcast - Thinking about moving to service delivery?
Jan 2011
Thinking about moving to service delivery? Published: 1 Jan 2011 For years, most organizations have been managing the components of IT, with a primary focus on the performance and availability of...
Provided by CA
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Whitepapers
Power to the systems: a cost-effective option for virtualization.
Mar 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
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Whitepapers
Network and communications solutions for virtualization and consolidation
Mar 2011
Many organizations are turning to virtualization and consolidation of server and storage resources to help improve efficiency and performance in the data center. These solutions can help you...
Provided by IBM
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White Papers
Business Model and the Policy of Mapping Light Communication Grid-Based Workflow Within the SLA Context
Sep 2007
In the business Grid environment, the business relationship between a customer and a service provider should be clearly defined. The responsibility of each partner can be stated in the so-called...
Provided by Springer Science+Business Media
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White Papers
Availability Management: A CA IT Service Management Process Map
Aug 2006
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One use the analogy of subway or underground system transport maps to illustrate...
Provided by CA
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White Papers
Introducing ITIL Availability Management
Nov 2006
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains some of the basics...
Provided by Serio
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White Papers
Classifying ITIL Processes: A Taxonomy Under Tool Support Aspects
Jul 2006
Providing IT services to customers with better, guaranteed quality has been the aim of many diverse efforts, undertaken under the common denominator "IT Service Management". This paper addresses...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Incident Management: A CA IT Service Management Process Map
Jun 2006
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing...
Provided by CA
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White Papers
The Benefits of a Single Point of Contact
Aug 2006
In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice. In many respects, the service...
Provided by Jupitermedia
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White Papers
Lay the Right IT Foundation with Dell and VMware
Jan 2009
From the desktop to the data center to the cloud, Dell and VMware deliver end-to-end virtualized infrastructure solutions that can help you achieve a simplified, more efficient, flexible,...
Provided by VMware & Dell
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White Papers
Xplus: A SQL-Tuning-Aware Query Optimizer
Oct 2009
The need to improve a suboptimal execution plan picked by the query optimizer for a repeatedly run SQL query arises routinely. Complex expressions, skewed or correlated data, and changing...
Provided by VLDB Endowment
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White Papers
Capping the Brown Energy Consumption of Internet Services at Low Cost
Jul 2010
The large amount of energy consumed by Internet services represents significant and fast-growing financial and environmental costs. Increasingly, services are exploring dynamic methods to minimize...
Provided by Rutgers University
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White Papers
Managing the Cost, Energy Consumption, and Carbon Footprint of Internet Services
Jun 2010
The large amount of energy consumed by Internet services represents significant and fast-growing financial and environmental costs. This paper introduces a general, optimization-based framework...
Provided by Association for Computing Machinery
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Whitepapers
Networking for a dynamic infrastructure: getting it right.
Apr 2011
Many organizations are turning to virtualization and consolidation of server and storage resources to help improve efficiency and performance in the data center. These solutions can help you...
Provided by IBM
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Whitepapers
X-Force 2010 Mid-year report
Apr 2011
Securing your systems, network and data is one of the most important tasks your IT team takes on. Read this report from IBM to get the latest information on threats facing IT systems today. The...
Provided by IBM
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Whitepapers
2010 IBM Global IT Risk Study
Apr 2011
With IT playing an increasingly critical role in today's 24x7, interconnected world and with government and industry oversight increasing, the IT risks that CIOs and IT leaders manage are becoming...
Provided by IBM
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Whitepapers
The Business Value of HP-UX 11i
Aug 2010
In today's dynamic business environment, the platform of choice is one that can easily adapt to the future, and HP-UX 11i running on HP Integrity servers represents the most flexible platform for...
Provided by Hewlett-Packard (HP)
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Whitepapers
Comparing HP-UX 11i V3 and Linux For Hosting Critical Workloads
Aug 2010
Some users in large organizations, in which multiple versions of UNIX are deployed, have set a goal of consolidating their UNIX systems over time on Linux distributions. Indeed, the capabilities...
Provided by Hewlett-Packard (HP)
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Case Studies
First Past the Post With Business-to-Business Offering
May 2010
Sporting Index is the world leader in online sports spread betting and the first company to introduce interactive online sports spread betting. Sporting Index needed to underpin its new business...
Provided by Intel
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White Papers
Online Convergent Charging
Apr 2011
Investigate the latest thinking on how to become more agile and customer-friendly while reducing operating costs and revenue leakage. With service and payment convergence, services can be bundled...
Provided by SAP
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White Papers
Cloud Strategy Brief
May 2011
An IT Value Transformation Road Map from the IT Process Institute. Presents a virtualization and private-cloud-centric model for IT value transformation. The road map outlines what is needed to...
Provided by CDW & VMware
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White Papers
Client Virtualization
Dec 2010
For businesses with hundreds to thousands of endpoints, managing their devices can be an enormous challenge. Employees are more mobile than ever, working from home and on the road, and easy access...
Provided by CDW
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White Papers
Migrating-to-the-Cloud
Dec 2010
Today, users demand secure remote access to critical applications whenever they want them, from whatever device they use, wherever they happen to be. Consequently, the IT industry has been...
Provided by CDW
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White Papers
Virtualization-Infrastructure-Optimization-Reference-Guide
Dec 2010
IT leaders are on a continuous quest for a more efficient, flexible and better-performing infrastructure that supports the mission requirements of their businesses. To meet these goals, they're...
Provided by CDW
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White Papers
Turning Operational Risks into Returns
May 2011
Recent financial upheavals have resulted in a wave of increased regulations, and organizations are facing increasingly stringent government scrutiny and audit requirements. As a result, companies...
Provided by ANXeBusiness Corp
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White Papers
Service Mediation and Negotiation Bootstrapping as First Achievements Towards Self-Adaptable Cloud Services
Jul 2010
Nowadays, novel computing paradigms as for example Cloud Computing is gaining more and more on importance. In case of Cloud Computing users pay for the usage of the computing power provided as a...
Provided by Springer Science+Business Media
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White Papers
A Genetic Model for Pricing in Cloud Computing Markets
Apr 2011
Cloud Computing markets arise as an efficient way to allocate resources for the execution of tasks and services within a set of geographically dispersed providers from different organisations....
Provided by Technical University of Catalonia
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White Papers
Supporting the Evolution of Model-Driven Service-Oriented Systems: A Case Study on QoS-Aware Process-Driven SOAs
Jan 2011
Process-driven Service-Oriented Architectures (SOA) need to cope with constant changing requirements of various compliance requirements, such as Quality of Service (QoS) constraints within Service...
Provided by Vienna University of Technology
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White Papers
Oracle Enterprise Manager 11g Configuration Management Pack
Apr 2010
In order to better manage IT configurations, enterprises seek strategic solutions that enable comprehensive management of the IT stack across the lifecycle of enterprise applications....
Provided by Oracle
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White Papers
A New IT-Convergence Service Design Framework
Jun 2009
In many countries, digital city or ubiquitous city (u-City) projects have been initiated to provide digitalized economic environments to cities. Recently in Korea, Kangwon Province has started the...
Provided by Kangwon National University
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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Whitepapers
Enterprise Management for the SMB?
Jun 2011
SMBs depend on IT just as much as larger organizations, but don't have the skilled personnel and management tools to ensure they have a highly available infrastructure that delivers predictable...
Provided by IBM
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Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a joint venture between COSCO Group and COSCO Network Limited. Help COSCONET (Beijing) further establish IT...
Provided by Hewlett-Packard (HP)
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White Papers
EMA Radar Report: Which Workload Automation Vendors are Best?
Jan 2009
Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall,...
Provided by BMC Software
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White Papers
Reduce IT Cost by Simplifying and Improving Data Center Operations Management
Jan 2009
IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Provided by BMC Software
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Whitepapers
The Forrester Wave: Collaboration Platforms, Q3 2009
Feb 2010
In Forrester's 66-criteria evaluation of collaboration platform vendors, we found that Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged...
Provided by Novell
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Case Studies
Case Study: Blueprint Supports Floating and Desktop Licensing With Orion
Jan 2010
Blueprint needed to upgrade its inconvenient dongle-based licensing system to a technology that supported both floating licensing and software-based node-locked desktop licenses. After evaluating...
Provided by Agilis Software
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Downloads
Software Trial: AdminStudio® Migrates MSIs to Windows® 7 and App-V® Fast
Feb 2010
AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with deployment solutions like SCCM, ZENworks, and LANDesk. AdminStudio also provides tools to...
Provided by Flexera Software
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White Papers
Enterprise Performance Management - The Japanese State of the Art
Jan 2010
What can companies do to improve enterprise management systems? What are the critical success factors? Learn about the impact of enterprise performance management and why businesses are finding it...
Provided by Oracle
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Webcasts
Success Story: Sisters of Mercy Health
Feb 2010
IBM Service Management solutions facilitate a business process transformation that fosters a culture of productivity and continuous improvement. Learn how the Sisters of Mercy implemented changes...
Provided by IBM
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Case Studies
BMC Software's Business Service Management Platform Drives New Multi-Million-Dollar Revenue Stream for Axon Computer Systems
Apr 2009
Axon wanted to transform the IT services game by evolving traditional infrastructure delivery and management offerings to an on-demand Software as a Service (SaaS) platform. In order to plug the...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Orange Business Services
Dec 2009
Orange Business Services' aim was to replace these fractured systems with one unified and group-wide solution to meet the needs of a succession of subsidiaries of parent company France Telecom and...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Jackson Health Systems
Jul 2009
JHS wanted to enhance efficiency through automation, implement best practices centered around IT Service Management and ITIL, "Go green" by reducing the paper required to process service requests...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Embarq
Sep 2009
In July 2009, Embarq joined forces with CenturyTel to create one of the leading communications companies in the US. The new venture serves more than two million customers, providing a broad range...
Provided by BMC Software
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Case Studies
BMC Software Case Study: University of Miami Health Systems
Jun 2009
The University of Miami's Medical Information Technology (Medical IT) group struggled with its former helpdesk system, which was not designed around an ITIL framework and had limited customization...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Lennox International
Oct 2008
Lennox International wanted to keep revenue-generating manufacturing infrastructure running across a dozen distributed plants by without increasing IT support costs. As a solution Lennox...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Logica Australia
Dec 2009
As business demands on IT continue to increase, it only makes sense that the pressure rolls downhill. Business and technology service providers like Logica take on enormous demand from clients,...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Pemex Gas
Nov 2009
The IT employees of Pemex Gas used too much of their time researching problems and trying to determine root causes, and not enough time was spent on business-critical work. They had multiple...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Telstra Australia
Dec 2009
A transformational strategy has sharpened Telstra's customer focus. Getting there required a major overhaul, much of it involving IT systems and their top-to-bottom synchronization. Consolidation...
Provided by BMC Software
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Case Studies
New Solutions for Discovery and Client Configuration Automation Strengthen Compliance and Disaster Recovery Initiatives
Oct 2009
Compliance is a top priority for Trustmark. So is automating and streamlining operations to provide the best possible service to customers while keeping costs in check. The bank is implementing...
Provided by BMC Software
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Case Studies
VR Netze Achieves Higher Service Levels Using CA eHealth and CA Spectrum
Dec 2009
Given the critical and 24x7 nature of VR Netze's client base, the company must provide a highly available network. With more than 18,000 IT devices to monitor and manage, this is not an easy task....
Provided by CA
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Case Studies
Fife Council Improves Service Delivery for 350,000 People With Integrated IT Management
Jul 2009
To deliver on its vision for Fife, the authority must be able to meet its goals for becoming a top performing council. With all 900 council service streams impacted in some way by technology, IT...
Provided by CA
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Case Studies
MMA Supports Business Growth and Contains Costs With CA IT Client Manager
Sep 2009
Following a merger, MMA needed to provide a reliable, secure and standardised desktop environment across an expanded user base. It also needed to streamline IT processes and improve quality of...
Provided by CA
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Case Studies
Elbit Systems of America Uses Integrated IT Management to Meet the Challenges of Rapid Growth
May 2009
ESA is growing quickly through acquisitions and new product lines. To avoid quality of service problems and system failures while providing services to an expanding user base, the IT team requires...
Provided by CA
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Case Studies
HCL Infinet Increases Competitive Advantage and Quality of Service With Integrated IT Management
Jul 2009
IT is fundamental to all HCL Infinet's customer service offerings. With hundreds of internal and customer devices to monitor, HCL Infinet needs end-to-end visibility to ensure it can maintain IT...
Provided by CA
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Case Studies
CA Service Desk Manager Supports IT Service Management at Standard Life
Aug 2009
Standard Life recognises that its IT systems are key to providing an exceptional customer experience. The company was keen to differentiate its IT support offering by expanding coverage of their...
Provided by CA
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Case Studies
LVM Improves Service Levels for Three Million Customers With Optimised Mainframe Application Performance
Mar 2009
To provide high levels of customer services, LVM must have reliable access to policyholders' data. Data availability is dependent on the performance of the company's mainframe and associated...
Provided by CA
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Webcasts
What's New in BMC Remedy IT Service Management Suite 7.6
Nov 2009
The attendee of this webcast will learn how the leading suite of service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change,...
Provided by BMC Software
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Whitepapers
ITIL v3: What It Is and Why You Should Care
May 2008
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations....
Provided by Global Knowledge
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White Papers
Six Simple Steps to Improve Service Quality and Reduce Costs
Dec 2009
Does one have challenges with maintaining the SLA commitment? Does the customer support department get more complex as one adopts the very technologies, such as virtualization or SOA, that were...
Provided by OSF Global Services
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Whitepapers
"Inside the Midmarket: A 2009 Perspective An environment like no other"
Jul 2009
When you're determining IT priorities, it helps to know what businesses like yours are doing. With the "Inside the Midmarket: A 2009 Perspective" trend study results, you'll learn how midmarket...
Provided by IBM
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Case Studies
Case Study: The Royal Borough of Kingston Upon Thames
May 2009
The Borough Council's ICT services delivery manager oversees the helpdesk and desktop support team. The team provides support to the council's employees and councillors - 2,500 users of IT, spread...
Provided by Sunrise Software
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Case Studies
Crystal Clear Service Management
Sep 2009
A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep...
Provided by Sunrise Software
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Case Studies
Thriving on Complex Service Contracts
Oct 2009
A managed service provider offering a full networking infrastructure management service, Centrinet's service arm is a 24 x 365 support and operations centre. Operations are spread over 1000 sites...
Provided by Sunrise Software
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Webcasts
Gain a faster, cheaper way to manage workload
Jun 2008
IT Organizations are seeking to reduce costs and avoid business disruption while supporting growth. Since batch makes over 70 percent of all work processed by IT, industry experts recommend...
Provided by BMC Software
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White Papers
IT Automation: Going Beyond the Obvious to Find Real Cost Savings
Jul 2009
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn...
Provided by BMC Software
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White Papers
SMART, Modular, Cost-Effective Steps to Workload Automation
Aug 2008
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management...
Provided by BMC Software
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White Papers
Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings
Jan 2010
Tight budgets and increasingly complex IT environments mean that IT operations teams must operate as efficiently as possible in order to keep the business running and end users satisfied. IDC...
Provided by Kaseya International
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Whitepapers
Business Analytics and Optimization for the Intelligent Enterprise
Jan 2010
IBM Global Business Services, through the IBM Institute for Business Value, develops fact-based strategic insights for senior executives around critical public and private sector issues. This...
Provided by IBM Corp.
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Webcasts
How Enterprise Mobility is Transforming the IT Service Desk
Jan 2009
The complexities brought on by mobile workers can actually present an opportunity for the IT service desk to become a more strategic part of the business. By implementing a remote support solution...
Provided by LogMeIn, Inc
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White Papers
Qwest Network Services for Healthcare Providers
Aug 2009
Demands for improved quality care and increased satisfaction require a sophisticated IT infrastructure, and Qwest is here to help. Read on to learn more about how Qwest can help you achieve...
Provided by Qwest Communications
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White Papers
IBM Applies Predictive Analytics Across Tivoli Suite, Including Business Service Management
Oct 2008
The IBM Tivoli suite provides IT Service Management (ITSM) capabilities for IT organizations to manage risk, drive compliance, optimize return on investments, and accelerate business growth based...
Provided by Enterprise Management Associates
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Webcasts
How Principal Financial Group Achieved Operational Excellence in IT Service Management
Jun 2007
This webcast explains how principal financial group achieved operational excellence in IT service management.
Provided by Hewlett-Packard (HP)
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Webcasts
Learn How Batch Impact Management and BMC CONTROL-M/Forecast Achieves Business Service Management and Service Level Agreements
Jun 2007
The presenter of this webcast explains how BMC CONTROL-M/Batch Impact Manager and BMC CONTROL-M Forecast helps companies ensure that Batch Services complete within specified deadlines to meet...
Provided by BMC Software
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Webcasts
What's New in BMC CONTROL-M 6.2 - Extending Operations Control
Jun 2007
This webcast on BMC CONTROL-M will highlight and demonstrate how the recent additions to BMC's industry leading scheduler will guarantee the operations.
Provided by BMC Software
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Webcasts
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
Jun 2007
This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express...
Provided by Hewlett-Packard (HP)
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Webcasts
Managing Service Quality Objectives in a Virtualized Environment
Jun 2007
IT organizations seek to improve operational efficiencies and at the same time be more service oriented. IT needs to know whether systems & applications are performing and delivering service in a...
Provided by BMC Software
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Webcasts
Using Rules Based Automation With BMC MAINVIEW AutoOPERATOR
Jun 2007
The presenter of this webcast will discuss the latest enhancements to BMC MAINVIEW AutoOPERATOR - the platform of choice for improving mainframe service levels and developing automated solutions...
Provided by BMC Software
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Whitepapers
Using Best Practices for Software and Systems Development and Delivery
Mar 2007
When it comes to software and systems development, most midsize and large organizations are grappling with these questions: How can we develop critical software and systems more quickly? How can...
Provided by IBM
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Whitepapers
Top 10 Reasons to Automate Your IT Run Books
Nov 2007
Many of the largest, most sophisticated IT organizations are adopting run book automation, an emerging technology. While each organization has different priorities for implementing automation...
Provided by Hewlett-Packard (HP)
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White Papers
You're Virtually There: Remote Support Best Practices and Benefits
Jul 2007
In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free DB Kay & Associates report demonstrates the benefits of these new...
Provided by WebEx Communications
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Case Studies
GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
Sep 2007
GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually...
Provided by BMC Software
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White Papers
Transforming Your Software Product Into a Service
Jun 2007
This white paper highlights many of the key issues associated with moving to the Software-as-a-Service (SaaS) model, including the potential need for fundamental changes to your business model,...
Provided by OpSource
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Whitepapers
IBM Tivoli Business Service Manager V4.1
Sep 2007
This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard (RAD), instead of the previous Tivoli Business Systems Manager V3.1. This...
Provided by IBM
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Webcasts
Conversations around the IBM Global IT Risk Study
Aug 2011
IT is becoming increasingly central and critical to the business operations of companies. But how well is the risk associated with IT being managed? Watch this video as Rich Cocchiara and Sam...
Provided by IBM
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White Papers
A Risk Management Approach to Information Security
Top Six Essentials to Your Risk Management StrategyAug 2011
Expanding regulatory environment and greater business complexities have transformed the way organizations are viewing information security. More and more businesses today are recognizing the need...
Provided by ANXeBusiness Corp
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Whitepapers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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Whitepapers
Recruit and Build the Right Team for Your Service Desk
Jul 2011
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
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Case Studies
University of Texas-El Paso Virtualizes IT System, Increasing Performance and Flexibility With Solution From Mainline
Dec 2009
The University of Texas - El Paso (UTEP) is one of nine universities. The systems team in University of Texas doubted that the current IT system would support future growth, and it required...
Provided by Mainline Information Systems
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Case Studies
Gartner Case Study
May 2012
Security is one of the top concerns facing an enterprise moving data to the cloud. This case study, published by analyst firm Gartner* details the lessons learned by a financial services early...
Provided by SAVVIS
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Whitepapers
Modeling Quantitative Requirements in SLAs With Network Calculus
May 2011
When planning Service-Oriented Architectures requirements declared in Service Level Agreements (SLAs) have to be considered. SLAs cover functional as well as quantitative requirements like load...
Provided by ICST
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Whitepapers
A Test-Bed for the Evaluation of Business Process Prediction Techniques
Oct 2011
Business process prediction technologies are being increasingly used by organisations to provide timely feedback to their customers and improve their overall productivity. In order to provide...
Provided by ICST
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Whitepapers
Combine global expertise with local resources to have your needs met your way
Mar 2012
To keep your IT environment running at peak performance at all times, HP Lifecycle Event Services provide expert advice and reliable technical support that is personalized to your needs and priced...
Provided by Hewlett-Packard (HP)
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Whitepapers
Coping in the chaos?
Oct 2012
The 2012 Global IT Risk Report - Coping in the chaos? from Kaspersky Lab explores the attitudes and opinions of 3,300 IT leaders. The report looks at how the global IT community is reacting to...
Provided by Kaspersky Lab
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Whitepapers
White Paper: Business Transaction Management
Oct 2012
Companies build applications to support their business goals, so it's no wonder that business people expect to know how the applications are performing -- their success depends on it. But business...
Provided by Compuware
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Webcasts
ITIL v3 and the Evolution of Service Management
Jun 2007
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with a proposed part 3 right...
Provided by IBM
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Whitepapers
The Strategic Network
Dec 2011
Approximately 70% of IT investment is spent on "keeping the lights on" - providing basic connectivity and security - leaving precious little budget for strategic projects to enhance the business....
Provided by Cisco
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Podcasts
Lifecycle Event Services - Technical Services video
Oct 2012
Keeping an IT environment up to date can be overwhelming when you don't have the special skills required. HP Technical Services provide specialized resources when you need them to deploy and...
Provided by Hewlett-Packard (HP)
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Whitepapers
Taneja Whitepaper - An Overview of the Virtual Infrastructure Operations Management Market
Oct 2012
In this report, Taneja Group presents their evaluation of the current state of the vir- tual infrastructure operations management (VIOM) market.They examined VIOM solutions available from a...
Provided by VMware
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Whitepapers
Converged Storage: A Next-Gen Storage Strategy for Big Data
Nov 2012
Implementing Converged Storage is an evolution and by putting a plan into place now, enterprises can optimize their current storage investments while building toward a converged future and...
Provided by HP and Intel®
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Whitepapers
Seven Corners
Oct 2012
Seven Corners went beyond the typical efficiency and cost-conservation benefits of cloud to build innovative business services that generate whole new revenues. "If you're in a privately held...
Provided by VMware
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Whitepapers
Green IT: Green Services are Good for Business
Nov 2012
As businesses strive to make their offices greener, IT services providers are in a favorable position to help clients make wise decisions about IT purchases and how their IT systems are managed...
Provided by LabTech Software
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Whitepapers
Gartner 2012: IT Operations Wake Up Call
Nov 2012
The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information...
Provided by Computer Associates
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Case Studies
Data Virtualization Redefines the Stock Exchange
Dec 2011
NYSE Euronext operates the world's leading and most liquid equities and derivatives exchanges. A major challenge for NYSE Euronext is the sheer complexity of its business and operating...
Provided by Composite Software Systems
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Whitepapers
Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
Dec 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs -- but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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Whitepapers
Webroot: BYOD - Delivering a Secure Mobile Future
Dec 2012
In two short years we have seen an explosion of Android powered devices. The mobile Internet has truly arrived and is starting to deliver on the anytime, anywhere and almost anyplace access that...
Provided by Webroot Software
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Whitepapers
Get Serious About SOA Governance: A Five-Step Action Plan for Architects
Aug 2010
Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility...
Provided by Oracle
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Whitepapers
Quest Foglight: An APM-Centric Approach to Managing Networks
Aug 2012
An APM-Centric Approach to Managing Networks Ensuring critical applications perform optimally requires constant monitoring of the infrastructure. Learn more about the role network monitoring...
Provided by Quest Software, now a part of Dell
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Whitepapers
Delivering Quality of Experience in Multimedia Networks
May 2010
Next-generation multimedia networks need to deliver applications with a high Quality of Experience (QoE) for users. Many network elements provide the building blocks for service delivery, and...
Provided by Alcatel-Lucent
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Whitepapers
The Transformation Opportunity Redefining the Business of the Communication Service Provider
Sep 2010
Today the network is just one part of the picture, an important one but not the only one. Today, business is the CSP's business: service, competition, growth. In this paper, many Communication...
Provided by Alcatel-Lucent
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Whitepapers
Services Quality Management Beyond the Network
Dec 2009
Today's connected and technology-savvy end users expect and demand quality services at the lowest price, available where and when they want them, regardless of the network that carries them. To...
Provided by Alcatel-Lucent
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Whitepapers
Learn how new technologies bring greater choice to the mid-market
Oct 2007
One size does not fit all, according to Jeff Stiles of SAP and Kathy Piontek from IBM. In this interview, these experts discuss how SMB customers can now change their business functionality as...
Provided by IBM
