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service level management
(684 results)-
White Papers
Oracle Enterprise Manager 11g Configuration Management Pack
Apr 2010
In order to better manage IT configurations, enterprises seek strategic solutions that enable comprehensive management of the IT stack across the lifecycle of enterprise applications....
Provided by Oracle
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White Papers
A New IT-Convergence Service Design Framework
Jun 2009
In many countries, digital city or ubiquitous city (u-City) projects have been initiated to provide digitalized economic environments to cities. Recently in Korea, Kangwon Province has started the...
Provided by Kangwon National University
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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Whitepapers
Enterprise Management for the SMB?
Jun 2011
SMBs depend on IT just as much as larger organizations, but don't have the skilled personnel and management tools to ensure they have a highly available infrastructure that delivers predictable...
Provided by IBM
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Whitepapers
GHY Customer Reference: Architecting an IT transformation for increased business innovation
Jun 2011
GHY International, a provider of customs brokerage services, wanted to increase its ability to provide rapid, reliable service while focusing IT resources on delivering business value. Read this...
Provided by IBM
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Webcasts
On-Demand Webcast: Getting Network Out of Gridlock
Jun 2011
Building a network is easy. What isn't easy is avoiding the gridlock that comes with adding new technologies, applications, and end users to the mix. This network congestion can cost your company...
Provided by Quest Software, now a part of Dell
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Whitepapers
The evolving roles of IT Managers and CIOs. Findings from the 2010 Global IT Risk Study
Jul 2011
Mounting regulatory demands, the growth of 24x7 online business and the constant shadow of an uncertain economy underscore the importance of managing risk in all its forms. This overview of the...
Provided by IBM
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Whitepapers
Integrated service management and cloud computing: More than just technology best friends
Jul 2011
Cloud computing has become an increasingly popular means of delivering valuable, IT-enabled business services. And vital to being able to deliver, or even access, a cloud-based environment is...
Provided by IBM
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Whitepapers - Video
Remote Managed Infrastructure Services Flash Demo
Jul 2011
Change is an inevitable fact of life. As the pace of business continues to increase, it can be difficult to devote the time, staff and resources to planning for change. Businesses can end up with...
Provided by IBM
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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White Papers
Meeting the Challenge of Service Request Management
Apr 2007
Enterprises are looking to technology to help them streamline their service request and fulfillment processes end to end. BMC Software is helping customers in this area by extending its Business...
Provided by BMC Software
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White Papers
Innovations in managing IT service quality
Jul 2011
The ongoing global economic recession has left no business, budget, or IT organization unscathed. Corporations, forced to do more with fewer resources, are demanding greater economies of scale....
Provided by CA
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White Papers
How to assure customers of the quality and availability of business services
Jul 2011
As IT organisations are increasingly measured by their relationship to revenue, employee productivity and business success, the more they need to visualise, analyse and manage how the components...
Provided by CA
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Webcasts
Configuration Management Database Population and Dependency Mapping
May 2007
The need for and awareness around Configuration Management DataBases (CMDBs) to track infrastructure items and their relationships continues to grow while business demands and mission critical...
Provided by Symantec
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White Papers
Cost-Effective ERP Software-Five Secrets to Stretching Your IT Budget
Jul 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little...
Provided by SAP
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Whitepapers
Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise Server Virtualization.
Jul 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
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Whitepapers
The Right Foundation for Growing Global
Jul 2011
This landmark research reveals new insights into the real business value of integrated business applications, including cost reductions, data visibility and net income increases. (Bloomberg...
Provided by SAP
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Webcasts
How Principal Financial Group Achieved Operational Excellence in IT Service Management
Jun 2007
This webcast explains how principal financial group achieved operational excellence in IT service management.
Provided by Hewlett-Packard (HP)
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Webcasts
Learn How Batch Impact Management and BMC CONTROL-M/Forecast Achieves Business Service Management and Service Level Agreements
Jun 2007
The presenter of this webcast explains how BMC CONTROL-M/Batch Impact Manager and BMC CONTROL-M Forecast helps companies ensure that Batch Services complete within specified deadlines to meet...
Provided by BMC Software
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Webcasts
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
Jun 2007
This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express...
Provided by Hewlett-Packard (HP)
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Whitepapers
Using Best Practices for Software and Systems Development and Delivery
Mar 2007
When it comes to software and systems development, most midsize and large organizations are grappling with these questions: How can we develop critical software and systems more quickly? How can...
Provided by IBM
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Whitepapers
Top 10 Reasons to Automate Your IT Run Books
Nov 2007
Many of the largest, most sophisticated IT organizations are adopting run book automation, an emerging technology. While each organization has different priorities for implementing automation...
Provided by Hewlett-Packard (HP)
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White Papers
You're Virtually There: Remote Support Best Practices and Benefits
Jul 2007
In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free DB Kay & Associates report demonstrates the benefits of these new...
Provided by WebEx Communications
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Case Studies
GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
Sep 2007
GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually...
Provided by BMC Software
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White Papers
Transforming Your Software Product Into a Service
Jun 2007
This white paper highlights many of the key issues associated with moving to the Software-as-a-Service (SaaS) model, including the potential need for fundamental changes to your business model,...
Provided by OpSource
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Whitepapers
IBM Tivoli Business Service Manager V4.1
Sep 2007
This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard (RAD), instead of the previous Tivoli Business Systems Manager V3.1. This...
Provided by IBM
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Webcasts
Conversations around the IBM Global IT Risk Study
Aug 2011
IT is becoming increasingly central and critical to the business operations of companies. But how well is the risk associated with IT being managed? Watch this video as Rich Cocchiara and Sam...
Provided by IBM
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Whitepapers
Recruit and Build the Right Team for Your Service Desk
Jul 2011
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
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Case Studies
University of Texas-El Paso Virtualizes IT System, Increasing Performance and Flexibility With Solution From Mainline
Dec 2009
The University of Texas - El Paso (UTEP) is one of nine universities. The systems team in University of Texas doubted that the current IT system would support future growth, and it required...
Provided by Mainline Information Systems
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Case Studies
Gartner Case Study
May 2012
Security is one of the top concerns facing an enterprise moving data to the cloud. This case study, published by analyst firm Gartner* details the lessons learned by a financial services early...
Provided by SAVVIS
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Whitepapers
Modeling Quantitative Requirements in SLAs With Network Calculus
May 2011
When planning Service-Oriented Architectures requirements declared in Service Level Agreements (SLAs) have to be considered. SLAs cover functional as well as quantitative requirements like load...
Provided by ICST
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Whitepapers
A Test-Bed for the Evaluation of Business Process Prediction Techniques
Oct 2011
Business process prediction technologies are being increasingly used by organisations to provide timely feedback to their customers and improve their overall productivity. In order to provide...
Provided by ICST
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Whitepapers
Combine global expertise with local resources to have your needs met your way
Mar 2012
To keep your IT environment running at peak performance at all times, HP Lifecycle Event Services provide expert advice and reliable technical support that is personalized to your needs and priced...
Provided by Hewlett-Packard (HP)
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Whitepapers
Coping in the chaos?
Oct 2012
The 2012 Global IT Risk Report - Coping in the chaos? from Kaspersky Lab explores the attitudes and opinions of 3,300 IT leaders. The report looks at how the global IT community is reacting to...
Provided by Kaspersky Lab
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Webcasts
ITIL v3 and the Evolution of Service Management
Jun 2007
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with a proposed part 3 right...
Provided by IBM
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Podcasts
Lifecycle Event Services - Technical Services video
Oct 2012
Keeping an IT environment up to date can be overwhelming when you don't have the special skills required. HP Technical Services provide specialized resources when you need them to deploy and...
Provided by Hewlett-Packard (HP)
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Whitepapers
Taneja Whitepaper - An Overview of the Virtual Infrastructure Operations Management Market
Oct 2012
In this report, Taneja Group presents their evaluation of the current state of the vir- tual infrastructure operations management (VIOM) market.They examined VIOM solutions available from a...
Provided by VMware
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Whitepapers
Seven Corners
Oct 2012
Seven Corners went beyond the typical efficiency and cost-conservation benefits of cloud to build innovative business services that generate whole new revenues. "If you're in a privately held...
Provided by VMware
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Whitepapers
Green IT: Green Services are Good for Business
Nov 2012
As businesses strive to make their offices greener, IT services providers are in a favorable position to help clients make wise decisions about IT purchases and how their IT systems are managed...
Provided by LabTech Software
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Case Studies
Data Virtualization Redefines the Stock Exchange
Dec 2011
NYSE Euronext operates the world's leading and most liquid equities and derivatives exchanges. A major challenge for NYSE Euronext is the sheer complexity of its business and operating...
Provided by Composite Software Systems
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Webcasts
HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost
Dec 2009
If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS allows...
Provided by Hewlett-Packard (HP)
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Webcasts
Optimize Your IT Costs with Automation
Dec 2009
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where do...
Provided by CA
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Whitepapers
Dynamic Infrastructure Technical White Paper
Feb 2009
As the planet becomes smarter - more interconnected, instrumented and intelligent - businesses, governments and institutions have the potential to link all the resources together with...
Provided by IBM
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Webcasts
Unlock key strategies for successful systems development
Oct 2009
Are you involved in developing embedded software, systems engineering or designing systems of systems? Are you interested to know what challenges your peers face and what practices they have put...
Provided by IBM
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Webcasts
Break-through Solutions for Data Center Management and Measurement
Dec 2009
Join the experts as they discuss an availability and performance monitoring solution that extends visibility across all mission critical site infrastructure helping facility and IT organizations...
Provided by Hewlett-Packard (HP)
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White Papers
Beamforming Teams Up With MIMO to Enhance Mobile WiMAX Network Value
Jun 2009
Off late competitive environment, operators are focused on improving the value of their network as well as the user experience. By enhancing the main components of any SLA (Service Level...
Provided by Alvarion
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White Papers
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Nov 2009
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six...
Provided by Sprint
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White Papers
Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
Mar 2009
Cloud computing is getting a lot of coverage in the media and a lot of space in the slide decks presented in analyst briefings. Seemingly, however, each pundit has his or her own way of both...
Provided by Nimsoft
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Webcasts
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Nov 2009
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI....
Provided by Cerylion
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White Papers
LANDesk IT Service Management: Helping IT Become a Service Provider
Nov 2007
To keep up with changing business environments, IT departments must adapt their approach towards a process-centric model that changes their role from technology asset managers to actual service...
Provided by LANDesk Software
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White Papers
Customer Case Study: A L Filters
Nov 2009
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and...
Provided by Dell EqualLogic
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White Papers
Cisco IOS IP SLAs Overview
Oct 2008
This module describes Cisco IOS IP Service Level Agreements (SLAs). Cisco IOS IP SLAs is a core part of the Cisco IOS software portfolio, which allows Cisco customers to analyze IP service levels...
Provided by Cisco Systems
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White Papers
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
Mar 2008
SLA (Service level agreement) is a formal negotiated contract between service providers and customers. Nowadays the quality of telecommunication services is the key parameter in the success or...
Provided by Iran Telecommunication Research Center
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White Papers
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
Jan 2009
Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the...
Provided by Imperial College London
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Whitepapers
Improving IT service delivery through an integrated approach to software asset management white paper
Oct 2009
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it...
Provided by IBM
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Case Studies
Saudi Agency Improves Service Reliability With Centralized Service Desk
Sep 2009
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...
Provided by Microsoft
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Case Studies
Saudi Postal Service Centralizes IT Operations and Support, Enhances Service
Sep 2009
IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery of high-quality and modern postal services. The IT department saw itself as a...
Provided by Microsoft
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Whitepapers
Flexible IT contains costs, boosts efficiency
Oct 2009
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less....
Provided by IBM
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White Papers
From Trust to Process: Closing the Risk Gap in Privileged Access Control
Oct 2009
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a...
Provided by BeyondTrust
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Downloads
IBM Smart SOA approach in action: Application Foundation Demo.
Oct 2009
This demo shows how the IBM® Smart SOA™ application foundation helped JK Enterprises as their business expanded. You'll see how IBM helped them improve their agility and employee...
Provided by IBM
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Downloads
Turbulent times call for an agile application foundation.
Oct 2009
Does your IT change as fast as the market? A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. This interactive presentation from IBM®...
Provided by IBM
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White Papers
IT Service Management Metrics Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
Does one think great IT performance is achieved through luck or chance? One can bet real money it's not! High performing organizations have figured out which processes and controls really help...
Provided by Tripwire
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White Papers
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
Sep 2009
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing...
Provided by Dell
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White Papers
KOALA in Depth: Accountability - Foundation for Stakeholder Engagement
Jul 2009
Asset accountability is more than simple assignment tracking - it's going to the effort to understand who the key stakeholders for an asset or service are, then maintaining the discipline to...
Provided by Avocent
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White Papers
Get Serious About SOA Governance: A Five-Step Action Plan for Architects
Aug 2008
Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility...
Provided by Oracle
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Whitepapers
Automatic Service Migration in WebLogic Server
Jul 2008
WebLogic Server offers messaging, transaction, and other system services to facilitate building enterprise grade applications. Previous releases of Oracle WebLogic Server provided support for...
Provided by Oracle
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White Papers
Service Optimization: How Mainframe Systems Management Can Deliver More Business Value at Less Cost
Oct 2008
In their quest to deliver higher margins and more shareholder value, senior management teams are scrutinizing all areas of operating expense, including the operations portion of the IT department....
Provided by BMC Software
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White Papers
Lean IT: The Time for Transformation Is Now
Aug 2009
In today's economic environment, reducing costs and increasing efficiency should be priority one for financial institutions. To assist in this process, many institutions are investigating...
Provided by IDG (International Data Group)
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Case Studies
Strangers (or Customers) Share Their Experience with IBM Service Management
Sep 2009
IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and...
Provided by IBM
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Case Studies
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
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White Papers
The Path to EPM Success
Jun 2008
An EPM system is most effective when it is applied to the entire organization. But a completely centralized approach to EPM is unrealistic in most large companies. For companies that have many...
Provided by Oracle
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Whitepapers
Gain Competitive Advantage Through IT Operational Excellence: Reducing Costs to Drive Investment in Innovation
May 2009
Today's economic downturn is putting unprecedented stress on enterprises' IT organizations. Budgets are routinely cut. Workforces are constantly reduced. And cost-containment strategies are...
Provided by Hewlett-Packard (HP)
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White Papers
Next-Generation Service Level Management
May 2009
All of them recognize that IT services are essential to virtually every business today, whether they are provided by an in-house IT organization or outsourced to a service provider. In most...
Provided by Novell
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White Papers
IP SLAs - Multioperation Scheduling of IP SLAs Operations
Nov 2008
This paper describes how to schedule multiple operations at once using the Cisco IOS IP Service Level Agreements (SLAs) group-scheduling feature. Cisco IOS IP SLAs allows one to analyze IP service...
Provided by Cisco Systems
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Case Studies
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
Jul 2009
Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business...
Provided by Hewlett-Packard (HP)
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Case Studies
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
Jul 2009
Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes...
Provided by Hewlett-Packard (HP)
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Case Studies
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
Apr 2009
InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol...
Provided by Hewlett-Packard (HP)
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Case Studies
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
Jul 2009
ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process...
Provided by Hewlett-Packard (HP)
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White Papers
Maximizing the Value of IT Investments Through Effective IT Governance
Dec 2007
With IT activities becoming increasingly critical to business success, optimizing technology investments is a top priority. There is simply too much at stake to continue leaving IT planning and...
Provided by CA
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Whitepapers
IDC Analyst Whitepaper: Embracing Consumerisation with Confidence
Dec 2011
In this white paper, analyst IDC explores the key converging market dynamics driving the consumerisation of IT. We then examine some of the significant opportunities and challenges that this...
Provided by Trend Micro Australia
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Whitepapers
High-Performance ISCSI SAN Architecture - A Solution's View From Extreme Networks, Intel and NetApp
Mar 2011
This paper is targeted to enterprise and service provider IT managers who may be evaluating the ability of iSCSI SANs to satisfy the performance requirements of their most demanding storage...
Provided by Extreme Networks
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Whitepapers
Making User Experience Management a Reality: Three Case Studies
Aug 2012
You know about user experience management (UEM) and how it helps you understand and improve the experience of end users interacting with your web applications. Making it a reality is another...
Provided by Quest Software, now a part of Dell
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Whitepapers
Cisco Unified Data Center: The Foundation for Private Cloud Infrastructure
Mar 2012
Enterprises are often held back by an inflexible and complex IT infrastructure that cannot keep up with the new application and service demands of an increasingly distributed workforce. These...
Provided by Cisco
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Whitepapers
Crowdsourcing Service-Level Network Event Monitoring
Sep 2010
The user experience for networked applications is becoming a key benchmark for customers and network providers. Perceived user experience is largely determined by the frequency, duration and...
Provided by Association for Computing Machinery
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Whitepapers
LANDesk Whitepaper: Mobility Tipping Points
Nov 2011
The devices you can't see or don't know about are the ones that can hurt you the most. Having a greater vision of your entire IT environment is crucial to managing and securing your business data....
Provided by LANDesk Software, Inc.
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Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
Aug 2012
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by LANDesk Software, Inc.
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Whitepapers
Verifying Cloud Service Level Agreement
Nov 2012
In this paper the authors study the important issue of verifying Service Level Agreement (SLA) in a semi-trusted (or untrusted) cloud. Cloud computing services promise elastic computing and...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
Sep 2012
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
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Whitepapers
Resource Contention-Aware Virtual Machine Management for Enterprise Applications
Nov 2012
Consolidating Virtual Machines (VMs) in data centers is desirable as it reduces hardware and power costs. However the performances of VMs on shared physical servers are not isolated from each...
Provided by Institute of Electrical and Electronics Engineers
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Whitepapers
451: Silver Peak Claims Proof-Positive of Network Virtualization’s Agility
Feb 2013
Silver Peak Systems' new Agility technology initiative claims to give application owners easy control with point-and-click virtual workload acceleration thanks to tight integration with VMware...
Provided by Silver Peak Systems, Inc.
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Whitepapers
Managing Growth in 2012
Feb 2013
This independent market assessment, conducted by Loudhouse Research, canvassed 300 senior decision makers of software and IT services companies across the world, with responsibility for finance or...
Provided by Netsuite AU
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Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT organizations
Sep 2012
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM Australia
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Whitepapers
Marketplace Update: The Next Smart Step in Enterprise IT Evolution
Mar 2013
For decades, corporate IT has been driven by two parallel, though not always complementary, evolutionary trends: 1) the appearance of essentially new computing technologies and form factors, and...
Provided by IBM Australia
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Whitepapers
The Future of Datacentre Management
Nov 2012
The proliferation of mobile devices that collect and share volumes of increasingly unstructured data led to an explosion in information. Companies lose competitive advantage if their IT fails to...
Provided by IBM Australia
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Research
Source Business Technology Resiliency Capabilities
Feb 2013
The skills and expertise required to stay on top of trends, industry best practices, and the latest technologies while juggling many other competing priorities can drain your IT resources. Read...
Provided by IBM
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Whitepapers
Introducing DPACK
Feb 2013
In an effort to help guide our customers through mission critical IT decisions, Dell’s team of solution experts have developed an innovative new tool - the Dell Performance Analysis Collection Kit...
Provided by Dell
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Whitepapers
Ensuring IT Reliability and Efficiency to Maintain Business Continuity
Feb 2013
Now that IT services have evolved to the point that they are considered as indispensable to their organizations as the physical plant, users now expect them to be available on a 24x7 basis. When...
Provided by SkillSoft
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Whitepapers
CIO's View of Application Performance Management
Dec 2012
Get a CIO’s View of Application Performance Monitoring Time – and resources – are limited for your IT department. With less manpower, smaller budgets and higher expectations, forward thinking has...
Provided by Quest Software, now a part of Dell
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Whitepapers
Enterprise Backup in the Age of IT Consumerization
Mar 2013
While consumerization offers many benefits for both end users and the enterprise in terms of convenience, efficiency and productivity, it presents important challenges for IT departments,...
Provided by Code 42 Software
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Whitepapers
Dimensional Research: Selecting the Correct SaaS-based IT Service
Mar 2013
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy. This white paper examines...
Provided by Hewlett-Packard (HP)
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Whitepapers
Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero
Mar 2013
Meeting escalating internal and external customer demand with fewer IT resources while still complying with legal and regulatory requirements heightens the need for robust, enterprise- class...
Provided by Hewlett-Packard (HP)
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Whitepapers
Datasheet: HP Performance Anywhere
Mar 2013
Corporate revenue continues to become increasingly tied through internet and mobile devices, or is dependent on applications; as such, the importance of application performance management tools is...
Provided by Hewlett-Packard (HP)
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Whitepapers
Be a multi-sourced IT services broker
Mar 2013
As today’s IT landscape becomes more dynamic, managing the mixture of delivery platforms, vendors and service contracts to build a coherent service portfolio is a growing challenge for senior IT...
Provided by Hewlett-Packard (HP)
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Whitepapers
Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences
Mar 2013
When it comes to delivering business services that your company and your customers depend on, IT process automation (ITPA) is a place where many IT shops turn. And ITPA can deliver a slew of...
Provided by Hewlett-Packard (HP)
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Whitepapers
Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges
Jan 2013
IT decision-makers report greatest interest in using IaaS in a hybrid cloud approach to complement on premises capacity, rather than replace it, and are planning for the impact that will have on...
Provided by Cisco
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Whitepapers
IBM PureSystems Cut Costs and Increase Agility by Simplifying the IT Life Cycle
Mar 2013
Converged systems, such as IBM PureSystems, offer application development and IT operations teams a new level of pattern-based infrastructure design, middleware engineering, and operations...
Provided by IBM
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Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT Organizations
Mar 2013
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM
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Whitepapers
IBM PureSystems Brochure: A family of expert integrated systems
Mar 2013
The time has come for a new way forward, one that combines the flexibility of general-purpose systems, the elasticity of cloud and the simplicity of an appliance tuned to the workload. When...
Provided by IBM
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Research
IBM PureApplication System Data Sheet
Mar 2013
IBM PureApplication System arrives ready to go with expert integration. Resilient, secure, scalable infrastructure Single point of management Integrated monitoring and maintenance...
Provided by IBM
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Podcasts
Salesforce Platform: Shining a Light on Shadow IT - Replacing Lotus Notes
Oct 2012
Every organization has a 'Shadow IT', where users are feverishly at work building makeshift solutions that include large, complex spreadsheets, homegrown databases, and ad hoc custom software, all...
Provided by Salesforce.com
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Whitepapers
Changing the Experience and Economics of IT
Mar 2013
Competitive enterprises are always looking for ways to reduce complexity so more resources can be devoted to innovation. From the standpoint of IT, the challenge in reducing complexity is to free...
Provided by IBM
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Whitepapers
Load Control for Overloaded MPLS/DiffServ Networks during SLA Negotiation
Aug 2009
In end-to-end QoS provisioning some bandwidth portions on the link may be reserved for certain traffic classes (and for particular set of users) so the congestion problem of concurrent flows...
Provided by Scientific Research
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Downloads
IaaS Research: Leaders Share Cloud Strategies for the 21st Century Data Center
Apr 2013
TechRepublic's infrastructure-as-a-service (IaaS) survey reveals what companies say about current and future plans for the cloud, top vendors and business drivers leading them to the cloud.
Provided by TechRepublic Pro
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Whitepapers
Crash Insurance: Protect Your Business with Virtualization
Apr 2013
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a...
Provided by VMware
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Webcasts
Increase Customer Retention through Proactive SLA Management
Sep 2007
View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used,...
Provided by Sterling Commerce
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Whitepapers
IBM Data Center Family solutions
Aug 2011
How will your business respond to more requests for IT capacity? Modular design can help you pay-as-you-grow, optimize life cycle costs and flexibly support technology change, matching business...
Provided by IBM
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Whitepapers
From Project to Program: The Proven Guide to Rolling Out BPM
Aug 2011
Business Process Management (BPM) is in a period of transition. For the past several years, companies have been getting familiar with BPM, undertaking specific projects to address "burning process...
Provided by IBM
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Whitepapers
White Paper: Six Critical IT Operations Questions for a Successful SOA Deployment
Jul 2007
There's a lot of talk about service-oriented architecture (SOA). Organizations eagerly anticipate the increased development flexibility it can bring as well as its promise to speed business...
Provided by IBM
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Downloads
Two IT Giants Tackle Globalization--Together
Oct 2007
In this free News@Cisco podcast, you'll hear Achuthan Nair, VP of Wipro (one of the world's top 3 IT providers, based in Bangalore, India) speak on a recent strategic agreement with U.S.-based...
Provided by Cisco Systems
