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service level management
(686 results)-
Whitepapers
The Transformation Opportunity Redefining the Business of the Communication Service Provider
Sep 2010
Today the network is just one part of the picture, an important one but not the only one. Today, business is the CSP's business: service, competition, growth. In this paper, many Communication...
Provided by Alcatel-Lucent
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Whitepapers
Services Quality Management Beyond the Network
Dec 2009
Today's connected and technology-savvy end users expect and demand quality services at the lowest price, available where and when they want them, regardless of the network that carries them. To...
Provided by Alcatel-Lucent
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Whitepapers
Learn how new technologies bring greater choice to the mid-market
Oct 2007
One size does not fit all, according to Jeff Stiles of SAP and Kathy Piontek from IBM. In this interview, these experts discuss how SMB customers can now change their business functionality as...
Provided by IBM
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Whitepapers
High-Performance ISCSI SAN Architecture - A Solution's View From Extreme Networks, Intel and NetApp
Mar 2011
This paper is targeted to enterprise and service provider IT managers who may be evaluating the ability of iSCSI SANs to satisfy the performance requirements of their most demanding storage...
Provided by Extreme Networks
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Whitepapers
Cisco Unified Data Center: The Foundation for Private Cloud Infrastructure
Mar 2012
Enterprises are often held back by an inflexible and complex IT infrastructure that cannot keep up with the new application and service demands of an increasingly distributed workforce. These...
Provided by Cisco
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Whitepapers
Crowdsourcing Service-Level Network Event Monitoring
Sep 2010
The user experience for networked applications is becoming a key benchmark for customers and network providers. Perceived user experience is largely determined by the frequency, duration and...
Provided by Association for Computing Machinery
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Whitepapers
LANDesk Whitepaper: Mobility Tipping Points
Nov 2011
The devices you can't see or don't know about are the ones that can hurt you the most. Having a greater vision of your entire IT environment is crucial to managing and securing your business data....
Provided by LANDesk Software, Inc.
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Whitepapers
Verifying Cloud Service Level Agreement
Nov 2012
In this paper the authors study the important issue of verifying Service Level Agreement (SLA) in a semi-trusted (or untrusted) cloud. Cloud computing services promise elastic computing and...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
Aug 2012
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by Computer Associates
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Whitepapers
Resource Contention-Aware Virtual Machine Management for Enterprise Applications
Nov 2012
Consolidating Virtual Machines (VMs) in data centers is desirable as it reduces hardware and power costs. However the performances of VMs on shared physical servers are not isolated from each...
Provided by Institute of Electrical and Electronics Engineers
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Whitepapers
Managing Growth in 2012
Feb 2013
This independent market assessment, conducted by Loudhouse Research, canvassed 300 senior decision makers of software and IT services companies across the world, with responsibility for finance or...
Provided by Netsuite AU
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Whitepapers
CIO's View of Application Performance Management
Dec 2012
Get a CIO’s View of Application Performance Monitoring Time – and resources – are limited for your IT department. With less manpower, smaller budgets and higher expectations, forward thinking has...
Provided by Quest Software, now a part of Dell
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Whitepapers
Enterprise Backup in the Age of IT Consumerization
Mar 2013
While consumerization offers many benefits for both end users and the enterprise in terms of convenience, efficiency and productivity, it presents important challenges for IT departments,...
Provided by Code 42 Software
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Whitepapers
Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero
Mar 2013
Meeting escalating internal and external customer demand with fewer IT resources while still complying with legal and regulatory requirements heightens the need for robust, enterprise- class...
Provided by Hewlett-Packard (HP)
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Whitepapers
Be a multi-sourced IT services broker
Mar 2013
As today’s IT landscape becomes more dynamic, managing the mixture of delivery platforms, vendors and service contracts to build a coherent service portfolio is a growing challenge for senior IT...
Provided by Hewlett-Packard (HP)
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Whitepapers
Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences
Mar 2013
When it comes to delivering business services that your company and your customers depend on, IT process automation (ITPA) is a place where many IT shops turn. And ITPA can deliver a slew of...
Provided by Hewlett-Packard (HP)
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Whitepapers
Enterprises Seek The Benefits Of Hybrid Cloud, And Work To Overcome The Challenges
Jan 2013
IT decision-makers report greatest interest in using IaaS in a hybrid cloud approach to complement on premises capacity, rather than replace it, and are planning for the impact that will have on...
Provided by Cisco
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Research
IBM PureApplication System Data Sheet
Mar 2013
IBM PureApplication System arrives ready to go with expert integration. Resilient, secure, scalable infrastructure Single point of management Integrated monitoring and maintenance...
Provided by IBM
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Whitepapers
Load Control for Overloaded MPLS/DiffServ Networks during SLA Negotiation
Aug 2009
In end-to-end QoS provisioning some bandwidth portions on the link may be reserved for certain traffic classes (and for particular set of users) so the congestion problem of concurrent flows...
Provided by Scientific Research
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Downloads
IaaS Research: Leaders Share Cloud Strategies for the 21st Century Data Center
Apr 2013
TechRepublic's infrastructure-as-a-service (IaaS) survey reveals what companies say about current and future plans for the cloud, top vendors and business drivers leading them to the cloud.
Provided by TechRepublic Pro
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Webcasts
Increase Customer Retention through Proactive SLA Management
Sep 2007
View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used,...
Provided by Sterling Commerce
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Whitepapers
IBM Data Center Family solutions
Aug 2011
How will your business respond to more requests for IT capacity? Modular design can help you pay-as-you-grow, optimize life cycle costs and flexibly support technology change, matching business...
Provided by IBM
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Whitepapers
From Project to Program: The Proven Guide to Rolling Out BPM
Aug 2011
Business Process Management (BPM) is in a period of transition. For the past several years, companies have been getting familiar with BPM, undertaking specific projects to address "burning process...
Provided by IBM
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Whitepapers
White Paper: Six Critical IT Operations Questions for a Successful SOA Deployment
Jul 2007
There's a lot of talk about service-oriented architecture (SOA). Organizations eagerly anticipate the increased development flexibility it can bring as well as its promise to speed business...
Provided by IBM
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Downloads
Two IT Giants Tackle Globalization--Together
Oct 2007
In this free News@Cisco podcast, you'll hear Achuthan Nair, VP of Wipro (one of the world's top 3 IT providers, based in Bangalore, India) speak on a recent strategic agreement with U.S.-based...
Provided by Cisco Systems
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White Papers
IDC Executive Brief: Improving Small Business Profitability by Optimizing IT Management
Mar 2011
This IDC Executive Brief gives an overview of IT Infrastructure and resource costs for small business and helps you understand what is needed as your business grows. You will discover the major...
Provided by Symantec
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Webcasts
When No Press is Good Press - July 2011
Jul 2011
Yesterday's approaches to combating malware are no longer sufficient. Already this year we've seen an extraordinary number of high-profile security breaches. Whether you're a small business or a...
Provided by Symantec
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Whitepapers
Strategy Guide to Converged Infrastructure in Government
Aug 2011
This is the point where citizens are most aware of how well their local government serves them. The quality of their experience at that office is likely to influence their opinion of whether they...
Provided by Hewlett-Packard (HP)
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White Papers
Decision Model for Cloud Computing Under SLA Constraints
Apr 2010
With the recent introduction of Spot Instances in the Amazon Elastic Compute Cloud (EC2), users can bid for resources and thus control the balance of reliability versus monetary costs. A critical...
Provided by INRIA
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Whitepapers
Consideration for the Cloud: The Process Every Enterprise Should Think Through
Aug 2011
Cloud computing is one of the hottest topics in enterprise IT today. However, amidst all the hype and misinformation, it is critical that enterprise decision makers consider the Cloud as a viable...
Provided by Rackspace Hosting
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Case Studies
Performance Testing Solution for a Winter Olympic Website
Jul 2007
The company is a leader in online news and original journalism, with a wider outreach than any of the newspapers in the USA. The company faced the challenge to build, design and maintain the...
Provided by AppLabs
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Case Studies
Security Testing Solution for a Software Development Organization
Jul 2007
The company is one of the leading publishers of online performance and security software, which provides protection to all internet applications from malicious internet content. The company wanted...
Provided by AppLabs
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Presentations
IBM Smart SOA Tutorial
Jan 2008
The forces of change are all around us. Organizations need the agility to adapt rapidly and the adoption of SOA can help provide this agility and enable change. This animated tutorial explains...
Provided by IBM
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Webcasts
Webcast: Leverage Federated ESBs to benefit from a "Smart SOA" approach
Dec 2007
Tune in to this Webcast and hear how a Federated ESB along with a SMART SOA approach allow you to achieve your business and IT goals now and in the future. A Federated ESB allows your business to...
Provided by IBM
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Whitepapers
Smart SOA: Best Practices for Agile Innovation and Optimization
Nov 2007
SOA enables you to integrate your business as linked, repeatable business tasks or services. But pursuing SOA on an ad hoc basis can drastically reduce its benefits. This white paper outlines...
Provided by IBM
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Whitepapers
The role of integrated requirements management in software delivery
Oct 2007
This paper discusses the critical role that integrated requirements management can play in helping to ensure that your business goals and IT investment are continuously aligned - whether you are...
Provided by IBM
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Whitepapers
IT Service Management: Is it now too important to leave to the IT department alone?
Sep 2007
IT service management solutions can help you become more focused on the business needs necessary to facilitate speed-to-market, flexibility, control, and improved efficiency. These benefits can...
Provided by IBM
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Whitepapers
HP CloudSystem Matrix: Managing at a Higher Level
Jun 2011
As IT's economic and social importance ratchets up every year, so do the scale points and service levels required. We have to keep upping the bar. One of the key problems over the years is that...
Provided by Hewlett-Packard (HP)
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Whitepapers
HP CLOUDSYSTEM: An integrated platform for private, public, and hybrid clouds
Aug 2011
It's a fact of life: cloud computing is shot. And when it comes to the use of cloud services, business today is actually outpacing IT. Business users have been quick to recognize the cloud's...
Provided by Hewlett-Packard (HP)
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Case Studies
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes
Nov 2007
In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its...
Provided by Avaya
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Case Studies
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
Jul 2009
ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process...
Provided by Hewlett-Packard (HP)
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White Papers
Maximizing the Value of IT Investments Through Effective IT Governance
Dec 2007
With IT activities becoming increasingly critical to business success, optimizing technology investments is a top priority. There is simply too much at stake to continue leaving IT planning and...
Provided by CA
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White Papers
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
Jun 2008
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As...
Provided by CA
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White Papers
Effectively Managing High-Performing, Business-Critical Web Applications
Aug 2008
Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT's primary responsibility and ongoing challenge is to provide a reliable...
Provided by CA
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White Papers
Five Ways That Service Optimization Improves Mainframe Staff Productivity
May 2009
An online shopping network saved more than 200 labor hours a day, seven days a week, of mostly developer and senior-level system administrator time - saving $1.8 million in the first year alone on...
Provided by BMC Software
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White Papers
The Value of Service Optimization
Nov 2008
Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT...
Provided by BMC Software
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White Papers
Business Service Efficiency: The Key to Green IT and Profitability
Mar 2009
The days of simply adding hardware to meet the growing demands of business for IT services are over. IT can no longer afford to pay the resulting energy bill. That's why Green IT has emerged as a...
Provided by BMC Software
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White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
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White Papers
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access...
Provided by Microsoft
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Webcasts
What's New in BMC Remedy Service Desk 7.5
May 2009
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by BMC Software
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Webcasts
What's New in BMC Service Management Process Model 7.5
Apr 2009
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by BMC Software
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Webcasts
IT Service Management for the Midsized Business
Jul 2009
The issues faced today by many midsized businesses are not that different than those faced by large enterprises. The pressure to keep IT systems running at peak performance, manage risk, and...
Provided by BMC Software
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Whitepapers
Do More for Less: Build a Cost-Effective, Optimized IT Infrastructure
Jul 2009
With pressures mounting both to keep IT infrastructures running optimally and to reduce costs, IT optimization promises to relieve companies struggling to meet both goals. This white paper...
Provided by IBM
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White Papers
New Market Pressures Will Drive Next-Generation IT Services Outsourcing
Oct 2008
Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated....
Provided by Forrester Research
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Whitepapers
Respond to changing business challenges faster with SOA
Jul 2009
A complex IT infrastructure is a stumbling block for many businesses seeking greater agility in these uncertain times. This white paper shows how a service oriented architecture (SOA) helps align...
Provided by IBM
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Webcasts
Work smarter to remain competitive and keep up with customer demands
Jul 2009
This webcast, "Untangle Your Connectivity Infrastructure — Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated with...
Provided by IBM
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Whitepapers
Reduce Risk in Business Acquisitions and Consolidation by Better Managing IT and Infrastructure Dependencies
Mar 2008
While some business change is unplanned (that is, dramatic changes in market condition or natural disasters), other change is planned. Some of the riskiest "Planned" changes include acquisition,...
Provided by IBM
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Whitepapers
IT Financial Management: Cost Transparency and Effective IT Governance
May 2009
This paper provides substantive answers to the questions, with new insights into the underlying issues and a closer examination of the opportunities inherent in effective IT Financial Management...
Provided by Hewlett-Packard (HP)
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White Papers
Social CRM Comes of Age
Jan 2009
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must...
Provided by Oracle
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White Papers
Hitachi Universal Storage Platform V and Universal Storage Platform VM: Cost Effective Tiered Storage Options
Dec 2008
Designing storage systems to encompass multiple service levels and price points delivers superior storage service levels for less cost. This paper introduces and explains a design methodology for...
Provided by Hitachi Data Systems
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White Papers
Creating Network-Aware Service Management: Using Microsoft System Center Operations Manager 2007 and EMC Smarts for End-to-End IT Visibility
Jan 2008
As IT infrastructures grow in complexity. IT administrators continue to search for solutions that will help them effectively monitor and maintain these environments. But it is not enough to just...
Provided by Microsoft
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White Papers
Adopting SLM for Business Success
Apr 2008
Service Level Management (SLM) is a process for delivering services that consistently meet client requirements. SLM is an excellent framework for managing IT quality and cost and also serves to...
Provided by Enterprise Management Associates
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Whitepapers
Best Practices for Establishing SLAs
Dec 2008
There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved...
Provided by Compuware
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White Papers
Network and Voice Management for Evolving Business Environments
May 2008
IT departments are now required to deliver measurable operational improvement that specifically advances business process and corporate objectives. In addition, IT staffs must meet a growing list...
Provided by CA
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White Papers
Reacting to the Economic Slowdown: Cutting Hidden IT Costs
Jun 2009
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact business performance....
Provided by SkillSoft
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Resource Center
EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
Jun 2009
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate...
Provided by IBM
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Webcasts
Drive Agility & Cost Optimization - NEW SOA and BPM Announcements from IBM
May 2009
Drive Costs Down and Profit Margins Up! Every week, businesses waste 5.3 hours per employee due to inefficient processes. Can you afford to lose this time? Even in today's economy 84% of CIOs...
Provided by IBM
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White Papers
MINDTREE IMTS MANAGED SERVICES
May 2009
This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intended to assist in sourcing...
Provided by MindTree
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Case Studies
Government of Bermuda Propels IT Service Improvement With ITIL-Based assyst
Sep 2008
The Government of Bermuda's Information Technology Office (ITO) mission is "To empower Ministries, Departments and Civil Servants to improve productivity and services by providing IT consulting...
Provided by Axios Systems
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Case Studies
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
Apr 2009
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team...
Provided by Axios Systems
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Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Apr 2009
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by Axios Systems
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Case Studies
Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
Apr 2009
Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops...
Provided by Axios Systems
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Case Studies
Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM
Jul 2008
Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheffield. The firm has grown rapidly in recent years, with considerable...
Provided by Hornbill Systems
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Case Studies
Hornbill~s Supportworks Meets the University of Sheffield~s Challenge for Campus IT Service Desk
Mar 2008
With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the...
Provided by Hornbill Systems
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Whitepapers
A Service Level Management Authority in the Cloud
Apr 2009
This paper introduces the notion of a Service Level Management Authority, or SLMA. An SLMA is any business entity or corporation that has a standard, independent SLM computing platform which...
Provided by Hewlett-Packard (HP)
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Case Studies
BT Engage IT Accelerates Service Management Optimization Engagements
Apr 2009
BT Engage IT, a Microsoft Gold Certified Partner, combines expertise in both network and desktop infrastructure to provide public sector and business clients the best overall solution. They needed...
Provided by Microsoft
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Case Studies
Logistics ISV Gains Agility in Supply Chain Industry With Support Service
Jun 2008
Like Vera Bradley, many Manhattan Associates customers operate in highly competitive market segments, facing constant pressure to improve their logistics processes and reduce their supply and...
Provided by Microsoft
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Case Studies
Interactive Data Uses TeamQuest to Stay One Step Ahead of Performance Constraints
Jul 2008
Interactive Data Pricing and Reference Data, a division of Interactive Data Corp., uses TeamQuest Performance Software to monitor system performance across the enterprise, to generate Web-based...
Provided by TeamQuest
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Case Studies
Planning and Implementation of IT Service Optimization at the Law School Admission Council (LSAC)
Aug 2008
In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization (ITSO) was a good entry-point methodology to position LSAC for the...
Provided by TeamQuest
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Whitepapers
Put ITIL best practices to work for your business
Jul 2007
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an...
Provided by IBM
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Case Studies
Performance Testing Solution for a Winter Olympic Website
Jul 2007
The company is a leader in online news and original journalism, with a wider outreach than any of the newspapers in the USA. The company faced the challenge to build, design and maintain the...
Provided by AppLabs
-
Case Studies
Security Testing Solution for a Software Development Organization
Jul 2007
The company is one of the leading publishers of online performance and security software, which provides protection to all internet applications from malicious internet content. The company wanted...
Provided by AppLabs
-
Presentations
IBM Smart SOA Tutorial
Jan 2008
The forces of change are all around us. Organizations need the agility to adapt rapidly and the adoption of SOA can help provide this agility and enable change. This animated tutorial explains...
Provided by IBM
-
Webcasts
Webcast: Leverage Federated ESBs to benefit from a "Smart SOA" approach
Dec 2007
Tune in to this Webcast and hear how a Federated ESB along with a SMART SOA approach allow you to achieve your business and IT goals now and in the future. A Federated ESB allows your business to...
Provided by IBM
-
Whitepapers
Smart SOA: Best Practices for Agile Innovation and Optimization
Nov 2007
SOA enables you to integrate your business as linked, repeatable business tasks or services. But pursuing SOA on an ad hoc basis can drastically reduce its benefits. This white paper outlines...
Provided by IBM
-
Whitepapers
The role of integrated requirements management in software delivery
Oct 2007
This paper discusses the critical role that integrated requirements management can play in helping to ensure that your business goals and IT investment are continuously aligned - whether you are...
Provided by IBM
-
Whitepapers
IT Service Management: Is it now too important to leave to the IT department alone?
Sep 2007
IT service management solutions can help you become more focused on the business needs necessary to facilitate speed-to-market, flexibility, control, and improved efficiency. These benefits can...
Provided by IBM
-
Whitepapers
HP CloudSystem Matrix: Managing at a Higher Level
Jun 2011
As IT's economic and social importance ratchets up every year, so do the scale points and service levels required. We have to keep upping the bar. One of the key problems over the years is that...
Provided by Hewlett-Packard (HP)
-
Whitepapers
HP CLOUDSYSTEM: An integrated platform for private, public, and hybrid clouds
Aug 2011
It's a fact of life: cloud computing is shot. And when it comes to the use of cloud services, business today is actually outpacing IT. Business users have been quick to recognize the cloud's...
Provided by Hewlett-Packard (HP)
-
Case Studies
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes
Nov 2007
In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its...
Provided by Avaya
-
Whitepapers
Break free from impractical and costly IT solutions: Facts that really matter when deciding whose IT solutions to trust
Aug 2011
Read this short brochure to learn what IT industry experts—both analysts and users-are saying in reply to key questions about who can be trusted to deliver viable solutions in today's critical...
Provided by IBM
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Whitepapers
Cerner transforms healthcare - and healthcare IT delivery
Aug 2011
"For us, it's all about availability. These are life-critical systems that we're hosting, used 24x7. The HP Mission Critical Partnership helps us meet the challenge." Bill Graff, vice...
Provided by Hewlett-Packard (HP)
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White Papers
IT Cost Cutting TechRepublic Ninja Guide
Sep 2011
It's has been a long time since the heady days when funding for IT projects seemed to magically appear from nowhere. Many IT shops are now operating on razor-thin margins - just enough capital to...
Provided by TechRepublic
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Whitepapers
See The Future: IBM Smart Analytics System
Sep 2011
"See The Future" quickly and effectively communicates the power of the IBM Smart Analytics System and allows prospects to see the system and output. This 2 minute, movie-trailer-type piece is...
Provided by IBM
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White Papers
IT2020: The New Performance Management Paradigm
Oct 2007
How is business? This question is quickly becoming the only relevant metric for IT performance. IT performance management used to be the exclusive domain of system administrators who focused...
Provided by ASG Software Solutions
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White Papers
Get Serious About SOA Governance: A 5-Step Action Plan for Architects
Sep 2007
In this free report, you'll learn why governance is so crucial to reaping the full benefits of Service-Oriented Architecture (SOA). Learn how the lack of governance can expose your organization to...
Provided by BEA Systems
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Whitepapers
HP NNMi Under the Hood
Dec 2007
HP Network Node Manager i-series (NNMi) 8.0 software is built on a new architecture using updated, Web-oriented technology suitable for the products of the future. This paper gives you a look...
Provided by Hewlett-Packard (HP)
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White Papers
Escaping the Mainframe Trap
Sep 2011
Mainframe environments have historically been the natural choice to run mission-critical business applications. However, as businesses plan their IT strategies for the next 5-10 years, how much of...
Provided by Micro Focus
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White Papers
Virtual Mainframe: Migration
Sep 2011
Today's CIOs are increasingly questioning whether the mainframe will continue to be a strategic platform in the future. A recent survey by Standish Group1 showed that while 70% of CIOs consider...
Provided by Micro Focus
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White Papers
Destination Virtualization: Ride the fast track to IT virtualization without getting derailed
Mar 2008
Although not a new concept, IT virtualization has been grabbing headlines for the past few years, even being labeled a "megatrend" by Gartner. Simply put, it's big and only getting bigger. IT...
Provided by PC Connection
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Whitepapers
Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution
Sep 2007
IT teams are being asked to consistently improve their services (increase availability, increase performance), while simultaneously being asked to reduce costs. Most organizations have structured...
Provided by Compuware
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Whitepapers
Network Lifecycle Management: A solution approach to managing networks
Oct 2007
Read this Enterprise Management Associates paper to see why business priorities today are driving the operational requirements for Network Operations teams. As business becomes more and more...
Provided by Hewlett-Packard (HP)
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White Papers
The Emergence of a Software Centric Communications Model: Service Implications and Opportunities
Feb 2008
This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a...
Provided by Avaya
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White Papers
The Instantly Responsive Enterprise: The Marriage of BPM and CEP
Mar 2008
In this free white paper, learn how two proven but separate business process technologies, Business Process Management (BPM) and Complex Event Processing (CEP), can be merged to achieve better...
Provided by BEA Systems
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White Papers
Unifying Cloud Management: Towards Overall Governance of Business Level Objectives
Jun 2011
The authors address the challenge of providing unified cloud resource management towards an overall business level objective, given the multitude of managerial tasks to be performed and the...
Provided by Institute of Electrical and Electronics Engineers
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Webcasts
Forrester Best Practices: Improve IT Service Delivery and Support
May 2008
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend to focus on the one metric they...
Provided by Citrix Online
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White Papers
A Best Practice Approach to Implementing a Proactive Patch Management Strategy
Aug 2007
A successful patch management strategy requires planning, implementation and operational best practices. A best practice approach to the planning phase ensures that the service levels required by...
Provided by CA
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Whitepapers
Governance: The CIO's--and the Board's--Business
Apr 2008
Effective IT governance practices have become critical for supporting overall corporate objectives. Without this required level of governance, organizations are unable to ensure that business and...
Provided by Compuware
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Resource Center
Want an IT solution to fit your exact needs? Just help yourself!
Jan 2008
Turn a long list of possible IT options into a short list of your best options, with the online IBM Advisor tool for mid-sized companies. Simply answer a few questions about your specific issues,...
Provided by IBM
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Whitepapers
Cloud Computing Drives Break through Improvements in IT Service Delivery, Speed, and Costs
Oct 2011
IDC OPINION Cloud computing promotes a new dialogue between business and IT decision makers allowing them to define business service requirements first and then decide how to balance the use of...
Provided by IBM
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Whitepapers
IBM to save nearly US$5 million annually with software license management initiative
Oct 2011
IBM invents, develops and manufactures IT products, including computer systems and software, system networks, storage hardware and microelectronic products. The IBM CIO Global Infrastructure...
Provided by IBM
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Whitepapers
Merkur Group effectively controls IT costs with automated, integrated service management initiative.
Oct 2011
Case study. Merkur conducted an extensive selection process for service management solutions, evaluating technologies from IBM, HP, BMC and Computer Associates against more than 120 requirements....
Provided by IBM
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Whitepapers
IBM Tivoli Asset Discovery for System z/OS - Removing the Pain from Mainframe
Oct 2011
IBM's System z mainframe solutions have defined the highest levels and benefits of enterprise class computing for virtually their entire history.
Provided by IBM
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Whitepapers
Confidently maximize virtual investments with IBM Integrated Service Management
Oct 2011
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT...
Provided by IBM
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Whitepapers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
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Whitepapers
Application Monitoring & Performance Management Solutions for Dynamic and Cloud Infrastructures
Oct 2011
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™)paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern...
Provided by IBM
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Whitepapers
Improve visibility, control and automation with IBM Service Management
Dec 2007
IT operations must constantly improve visibility, control and automation. IBM Service Management solutions, like the IBM Service Management Stimulator Workshop, help organizations leverage ITIL...
Provided by IBM
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Webcasts
Business Activity Monitoring (BAM): Smart Decisions with Real-Time Visibility
Jan 2008
How well are your business operations performing? Do you know? How long does it take before you find out there are problems? View this on-demand Web seminar where Dr. Angel Luis Diaz discusses how...
Provided by IBM
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Whitepapers
Forrester Report: The ROI of Cloud Apps
Oct 2011
Cloud applications continue to gain momentum in enterprise applications as buyers are attracted to fast deployment speeds, low upfront costs, and ongoing flexibility to scale up or down as needs...
Provided by Box.net
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Whitepapers
The New CIO Agenda: Intel Cloud Computing Insights 2011
Oct 2011
This report identifies successful cloud opportunities, strategies, and best practices, and include insights from Intel's own IT group and others that have deep experience with enterprise clouds,...
Provided by Intel Corporation
