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service level management
(686 results)-
Whitepapers
The Shortcut Guide to Prioritizing Security Spending - Chapter One - Optimizing Business Driven Security
Jan 2009
Dramatic changes in the economy are arriving at a time when IT infrastructures are becoming more dynamic with the use of virtualization, cloud computing, and distributed information flows across...
Provided by IBM
-
Resource Center
The IBM Visibility. Control. Automation. Service Management Needs Assessment
Feb 2009
IBM's Visibility. Control. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where you are today and how you...
Provided by IBM
-
White Papers
The Credit Crunch Time for IT Service Management to Prove Its Worth
Nov 2008
The tough economic conditions caused by the Credit Crunch have hit many businesses hard. The recent and unprecedented intervention of worldwide governments may ease the crisis in financial markets...
Provided by Hornbill Systems
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Case Studies
Vyom Labs Case Study: One of the Largest Banks in UAE
Sep 2008
BMC Remedy ITSM7 is a single integrated suite of products consisting of Service Desk, Change Management, SLM and Asset Management. In the bank's environment of ITSM6, high customisations are done...
Provided by Vyom Labs
-
White Papers
SAManage Revolutionizes IT Asset Management: On-Demand Solution Easy to Implement, Easy to Use, and Free
Oct 2008
Using the free of charge SAManage IT Asset Management solution, IT departments are empowered with complete visibility into the entire IT environment, so they can more effectively manage their...
Provided by SAManage
-
Webcasts
Making the Case for a General Ledger for the IT Service Portfolio
Jan 2009
The CIO needs comprehensive and accurate financial information about IT services in order to have a meaningful dialogue with the Business in terms it understands. Just as the CEO discuss company...
Provided by BrightTALK
-
White Papers
Advancements in Field Measurement of Ethernet Performance
Apr 2008
An Ethernet service provider needs to demonstrate to his customer that the service he is providing is compliant with the service level agreement. A network installer needs to demonstrate the...
Provided by Fluke
-
Webcasts
IT Service Management: Aligning IT With the Business of Healthcare
Jan 2009
After years of heavy investment in clinical information systems, patient care is extremely dependent upon IT. This requires a tighter alignment of IT with the business and patient care...
Provided by Compuware
-
Webcasts
Effective PPM - Realistic Steps to Success
Jan 2009
As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity don't match what they're...
Provided by Compuware
-
Webcasts
IT Service Management: Focusing IT Efforts During Uncertain Times
Jan 2009
More now than ever before, IT must do more with less while maintaining system performance as well as end-user satisfaction. However, CFOs struggle to justify the deployment of an IT service...
Provided by Compuware
-
Webcasts
Align IT Operations to Business Objectives With End to End IT Service Management
Feb 2009
As IT budgets continue to decline and the business demands for improved IT services delivery increase, IT Operations Managers face a significant ongoing challenge to do more with less. An integral...
Provided by EMC
-
White Papers
Service Level Agreement Compliance Monitoring Based on RFID Events
Aug 2008
Cross-company gathering of information about physical goods using RFID increases the transparency in complex supply chains. The EPCIS specification represents a standard for RFID-based event data...
Provided by SAP
-
Whitepapers
Put ITIL best practices to work for your business
Jul 2007
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an...
Provided by IBM
-
Case Studies
Planning and Implementation of IT Service Optimization at the Law School Admission Council (LSAC)
Aug 2008
In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization (ITSO) was a good entry-point methodology to position LSAC for the...
Provided by TeamQuest
-
Case Studies
Interactive Data Uses TeamQuest to Stay One Step Ahead of Performance Constraints
Jul 2008
Interactive Data Pricing and Reference Data, a division of Interactive Data Corp., uses TeamQuest Performance Software to monitor system performance across the enterprise, to generate Web-based...
Provided by TeamQuest
-
Case Studies
Logistics ISV Gains Agility in Supply Chain Industry With Support Service
Jun 2008
Like Vera Bradley, many Manhattan Associates customers operate in highly competitive market segments, facing constant pressure to improve their logistics processes and reduce their supply and...
Provided by Microsoft
-
Case Studies
BT Engage IT Accelerates Service Management Optimization Engagements
Apr 2009
BT Engage IT, a Microsoft Gold Certified Partner, combines expertise in both network and desktop infrastructure to provide public sector and business clients the best overall solution. They needed...
Provided by Microsoft
-
Whitepapers
A Service Level Management Authority in the Cloud
Apr 2009
This paper introduces the notion of a Service Level Management Authority, or SLMA. An SLMA is any business entity or corporation that has a standard, independent SLM computing platform which...
Provided by Hewlett-Packard (HP)
-
Case Studies
Hornbill~s Supportworks Meets the University of Sheffield~s Challenge for Campus IT Service Desk
Mar 2008
With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the...
Provided by Hornbill Systems
-
Case Studies
Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM
Jul 2008
Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheffield. The firm has grown rapidly in recent years, with considerable...
Provided by Hornbill Systems
-
Case Studies
Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
Apr 2009
Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops...
Provided by Axios Systems
-
Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Apr 2009
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by Axios Systems
-
Case Studies
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
Apr 2009
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team...
Provided by Axios Systems
-
Case Studies
Government of Bermuda Propels IT Service Improvement With ITIL-Based assyst
Sep 2008
The Government of Bermuda's Information Technology Office (ITO) mission is "To empower Ministries, Departments and Civil Servants to improve productivity and services by providing IT consulting...
Provided by Axios Systems
-
White Papers
MINDTREE IMTS MANAGED SERVICES
May 2009
This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intended to assist in sourcing...
Provided by MindTree
-
Webcasts
Drive Agility & Cost Optimization - NEW SOA and BPM Announcements from IBM
May 2009
Drive Costs Down and Profit Margins Up! Every week, businesses waste 5.3 hours per employee due to inefficient processes. Can you afford to lose this time? Even in today's economy 84% of CIOs...
Provided by IBM
-
Resource Center
EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
Jun 2009
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate...
Provided by IBM
-
Whitepapers
Marketplace Update: The Next Smart Step in Enterprise IT Evolution
Mar 2013
For decades, corporate IT has been driven by two parallel, though not always complementary, evolutionary trends: 1) the appearance of essentially new computing technologies and form factors, and...
Provided by IBM Australia
-
Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT organizations
Sep 2012
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM Australia
-
Whitepapers
The Future of Datacentre Management
Nov 2012
The proliferation of mobile devices that collect and share volumes of increasingly unstructured data led to an explosion in information. Companies lose competitive advantage if their IT fails to...
Provided by IBM Australia
-
Whitepapers
The practicalities of cloud deployment
Jun 2012
In this report, underpinned by a survey of 250 senior business and IT personnel from SME to blue chip companies, we provide the very latest trends in the methodologies that organisations are using...
Provided by The Cloud Circle
-
Webcasts
Free On-Demand Webcast: Choosing an OTDR for your Enterprise Fiber Optic Testing
Feb 2008
Whether you're a Network Engineer responsible for preparing your network for new applications, or a Cabling Contractor certifying new fiber links, an optical time domain reflectometer (OTDR) can...
Provided by Fluke Networks
-
Whitepapers
Efficiency and Cost Control in Network and Application Management
Mar 2010
Industry analyst Enterprise Management Associates white paper discusses how to shift from being efficiently reactive to problems towards a proactive, preventive approach. Learn three key...
Provided by Fluke Networks
-
Whitepapers
Better IT decisions
Apr 2013
Using Big Data to improve business results can also apply to IT Operations. And there's no shortage of data to analyze IT operations. This whitepaper will help you understand what data is most...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Dimensional Research: Customers Share Real-World Benefits from HP Business Service Management Solutions
Apr 2013
This overview of HP System Management, formerly Operations Center, details a solution that consolidates and correlates fault and performance events across your entire physical and virtual IT...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Manage IT services efficiently. Serve business effectively.
Apr 2013
Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the...
Provided by Hewlett-Packard (HP)
-
Whitepapers
The SPARC Difference: Reduce Risks, Cut Costs, Power Innovation
Apr 2013
Despite current economic factors, IT investment continues to be fueled by the need for better and more agile IT capabilities to support an enterprise's business strategy, as well as to keep up...
Provided by Oracle
-
Whitepapers
ITIL v3: What It Is and Why You Should Care
May 2008
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations....
Provided by Global Knowledge
-
Research
Source Business Technology Resiliency Capabilities
Feb 2013
The skills and expertise required to stay on top of trends, industry best practices, and the latest technologies while juggling many other competing priorities can drain your IT resources. Read...
Provided by IBM
-
Podcasts
Aviva Video
Mar 2013
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
-
Research
Creating the Strategic Plan for Today's IT
Jun 2006
IT's strategic plan is an essential tool to run IT like a business. The strategic plan for today's IT is different from the strategic plans that IT may have developed five years ago. It is...
Provided by Forrester Research
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White Papers
The Benefits of a Single Point of Contact
Aug 2006
In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice. In many respects, the service...
Provided by Jupitermedia
-
White Papers
Incident Management: A CA IT Service Management Process Map
Jun 2006
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing...
Provided by CA
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White Papers
Classifying ITIL Processes: A Taxonomy Under Tool Support Aspects
Jul 2006
Providing IT services to customers with better, guaranteed quality has been the aim of many diverse efforts, undertaken under the common denominator "IT Service Management". This paper addresses...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Introducing ITIL Availability Management
Nov 2006
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains some of the basics...
Provided by Serio
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White Papers
Availability Management: A CA IT Service Management Process Map
Aug 2006
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One use the analogy of subway or underground system transport maps to illustrate...
Provided by CA
-
White Papers
The Forrester Wave: Application Mapping for the CMDB
Feb 2006
Forrester evaluated the strengths and weaknesses of the eight vendors that have brought an original technology for automated application to infrastructure dependency mapping to market across 63...
Provided by BMC Software
-
White Papers
Business Process Management II: Best Practices of Boeing and UPS
Oct 2006
This executive summary is a follow up report to APQC's 2005 "Business Process Management" Best- practice Report. It digs deeper into how organizations are navigating the transition from...
Provided by APQC
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White Papers
Managing Risk in Outsourcing: A Guide to Setting SLAs
Aug 2006
Now that one has executed a contract and established the overall legal framework within which the company and the chosen service provider will operate, it's time to define the delivery of the...
Provided by CTQ Media
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White Papers
How to Evaluate SLA Compliance
Aug 2006
Compliance measurement is essential for any reseller who has purchased Web hosting services under the rubric of a service level agreement. Measurement ensures that higher-level service providers...
Provided by Web Host Industry Review
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Whitepapers
The Importance of Service Level Agreements in Outsourcing Contracts
Sep 2005
Effective SLAs are extremely important to ensure effective outsourcing engagements. The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement...
Provided by Pearson Education
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White Papers
Service Level Agreement (SLA) Boot Camp
Jul 2005
Service Level Agreements or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service...
Provided by Wyomissing Publications
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White Papers
Service Delivery Management: Solutions for Telecom
May 2006
The process of managing service delivery in the telecom sector is becoming increasingly difficult. Oblicore provides service delivery management software and best practices for service level and...
Provided by Oblicore
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White Papers
Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering
May 2006
This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve service levels and quality for the clients, along with differentiating the...
Provided by eGain Communications
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Downloads
Download Savvion's Free Business Process Modeling Software
Jul 2006
The first step in improving your business processes is to articulate precisely where bottlenecks exist, and the most efficient way to do that is by simulating your existing processes using...
Provided by Savvion
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Webcasts
Designing & Implementing an Actionable Configuration Management Database (CMDB)
Apr 2006
The notion of a Configuration Management Database (CMDB) remains a confusing and sometimes even arcane topic to many in the enterprise management industry today. However, the CMDB as the IT...
Provided by BladeLogic
-
White Papers
ITIL Process and Problem Resolution
Oct 2005
How does the organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs, and lowering incident resolution times?...
Provided by iConclude
-
White Papers
Ready to Create Your IT Service Catalog?
Jul 2005
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by Jupitermedia
-
White Papers
How to Produce an Actionable IT Service Catalog
Jul 2005
The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of...
Provided by Jupitermedia
-
White Papers
How to Set Up Successful SLAs
Mar 2006
The Service Level Agreement (SLA) is one of the most critical parts - if not the key element - of IT Service Management. But as important as they are, they also can be complicated to set up. And...
Provided by Jupitermedia
-
White Papers
IT Service Management: Service Continuity Methods (Disaster Recovery Planning)
May 2002
This white paper describes the major elements of the approach to Service Continuity that includes the following topics: Business Impact Analysis, Disaster Recovery Planning, and Information...
Provided by rl consulting
-
White Papers
IT Services Management Service Brief: ITSM Assessment
Mar 2004
A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the...
Provided by IT Service Management Forum (itSMF)
-
Webcasts
The Role of Capacity Planning in Service Level Management
Apr 2006
This webinar explains how one can integrate SLM and Capacity Planning processes to great benefit, guarantee service levels with minimum resources now and in the future, provision new services to...
Provided by TeamQuest
-
Whitepapers
Service-Oriented Modeling and Architecture
Nov 2004
Learn about service-oriented modeling and architecture; the key activities that you need for the analysis and design required to build a Service-Oriented Architecture (SOA). The author stresses...
Provided by IBM
-
White Papers
Assessment of IT Governance - A Prioritization of Cobit
Feb 2006
A shared view on the definition of IT governance is lacking and practitioners do not use present IT governance frameworks to support their decision-making. This paper presents an Architecture...
Provided by KTH - Royal Institute of Technology
-
White Papers
Minimize IT Risk With a Business Focused Capacity Plan
Mar 2006
For many years Capacity Planning has been looked upon as a mainstream technical discipline. Whilst planning the future capacity of these entities is an absolute necessity for the infrastructure...
Provided by Better Management.com
-
Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
-
White Papers
Building a Winning Service Desk
Aug 2005
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level...
Provided by QAI India
-
Whitepapers
Five SOA Projects that can pay for themselves in six months
Oct 2005
One of the easiest ways to get started with SOA is to identify a project that can pay for itself within a short period of time. A pilot project allows an organization to develop skills and...
Provided by IBM
-
Whitepapers
BPM and SOA: Better Together
Oct 2009
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes...
Provided by IBM
-
White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
-
White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
-
White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
-
White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
-
Webcasts
What's New in Remedy ITSM 6.0
Feb 2006
This webcast helps one discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and BMC...
Provided by BMC Software
-
Webcasts
What's New in Remedy ITSM 6.0
Jan 2006
In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and...
Provided by BMC Software
-
White Papers
Enterprise Project Management - IT Governance and the Program Management Office
Jan 2006
Organizations are challenged to track and measure the effectiveness of a large number of projects in various aspects of their work, and aligning Information Technology costs with business...
Provided by Software Spectrum
-
Research
Taking Your PMO to the Next Step: The Office of the CIO
Sep 2005
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the...
Provided by Forrester Research
-
Webcasts
BMC Remedy Knowledge Management
Nov 2005
As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the...
Provided by BMC Software
-
White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
-
Webcasts
IT Service Management: Aligning IT With the Business of Healthcare
Jan 2009
After years of heavy investment in clinical information systems, patient care is extremely dependent upon IT. This requires a tighter alignment of IT with the business and patient care...
Provided by Compuware
-
Webcasts
Effective PPM - Realistic Steps to Success
Jan 2009
As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity don't match what they're...
Provided by Compuware
-
Webcasts
IT Service Management: Focusing IT Efforts During Uncertain Times
Jan 2009
More now than ever before, IT must do more with less while maintaining system performance as well as end-user satisfaction. However, CFOs struggle to justify the deployment of an IT service...
Provided by Compuware
-
Webcasts
Align IT Operations to Business Objectives With End to End IT Service Management
Feb 2009
As IT budgets continue to decline and the business demands for improved IT services delivery increase, IT Operations Managers face a significant ongoing challenge to do more with less. An integral...
Provided by EMC
-
White Papers
Service Level Agreement Compliance Monitoring Based on RFID Events
Aug 2008
Cross-company gathering of information about physical goods using RFID increases the transparency in complex supply chains. The EPCIS specification represents a standard for RFID-based event data...
Provided by SAP
-
Whitepapers
Put ITIL best practices to work for your business
Jul 2007
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an...
Provided by IBM
-
Case Studies
Planning and Implementation of IT Service Optimization at the Law School Admission Council (LSAC)
Aug 2008
In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization (ITSO) was a good entry-point methodology to position LSAC for the...
Provided by TeamQuest
-
Case Studies
Interactive Data Uses TeamQuest to Stay One Step Ahead of Performance Constraints
Jul 2008
Interactive Data Pricing and Reference Data, a division of Interactive Data Corp., uses TeamQuest Performance Software to monitor system performance across the enterprise, to generate Web-based...
Provided by TeamQuest
-
Case Studies
Logistics ISV Gains Agility in Supply Chain Industry With Support Service
Jun 2008
Like Vera Bradley, many Manhattan Associates customers operate in highly competitive market segments, facing constant pressure to improve their logistics processes and reduce their supply and...
Provided by Microsoft
-
Case Studies
BT Engage IT Accelerates Service Management Optimization Engagements
Apr 2009
BT Engage IT, a Microsoft Gold Certified Partner, combines expertise in both network and desktop infrastructure to provide public sector and business clients the best overall solution. They needed...
Provided by Microsoft
-
Whitepapers
A Service Level Management Authority in the Cloud
Apr 2009
This paper introduces the notion of a Service Level Management Authority, or SLMA. An SLMA is any business entity or corporation that has a standard, independent SLM computing platform which...
Provided by Hewlett-Packard (HP)
-
Case Studies
Hornbill~s Supportworks Meets the University of Sheffield~s Challenge for Campus IT Service Desk
Mar 2008
With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the...
Provided by Hornbill Systems
-
Case Studies
Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM
Jul 2008
Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheffield. The firm has grown rapidly in recent years, with considerable...
Provided by Hornbill Systems
-
Case Studies
Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
Apr 2009
Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops...
Provided by Axios Systems
-
Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Apr 2009
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by Axios Systems
-
Case Studies
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
Apr 2009
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team...
Provided by Axios Systems
-
Case Studies
Government of Bermuda Propels IT Service Improvement With ITIL-Based assyst
Sep 2008
The Government of Bermuda's Information Technology Office (ITO) mission is "To empower Ministries, Departments and Civil Servants to improve productivity and services by providing IT consulting...
Provided by Axios Systems
-
White Papers
MINDTREE IMTS MANAGED SERVICES
May 2009
This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intended to assist in sourcing...
Provided by MindTree
-
Webcasts
Drive Agility & Cost Optimization - NEW SOA and BPM Announcements from IBM
May 2009
Drive Costs Down and Profit Margins Up! Every week, businesses waste 5.3 hours per employee due to inefficient processes. Can you afford to lose this time? Even in today's economy 84% of CIOs...
Provided by IBM
-
Resource Center
EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
Jun 2009
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate...
Provided by IBM
-
Whitepapers
Marketplace Update: The Next Smart Step in Enterprise IT Evolution
Mar 2013
For decades, corporate IT has been driven by two parallel, though not always complementary, evolutionary trends: 1) the appearance of essentially new computing technologies and form factors, and...
Provided by IBM Australia
-
Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT organizations
Sep 2012
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM Australia
-
Whitepapers
The Future of Datacentre Management
Nov 2012
The proliferation of mobile devices that collect and share volumes of increasingly unstructured data led to an explosion in information. Companies lose competitive advantage if their IT fails to...
Provided by IBM Australia
-
Whitepapers
The practicalities of cloud deployment
Jun 2012
In this report, underpinned by a survey of 250 senior business and IT personnel from SME to blue chip companies, we provide the very latest trends in the methodologies that organisations are using...
Provided by The Cloud Circle
-
Webcasts
Free On-Demand Webcast: Choosing an OTDR for your Enterprise Fiber Optic Testing
Feb 2008
Whether you're a Network Engineer responsible for preparing your network for new applications, or a Cabling Contractor certifying new fiber links, an optical time domain reflectometer (OTDR) can...
Provided by Fluke Networks
-
Whitepapers
Efficiency and Cost Control in Network and Application Management
Mar 2010
Industry analyst Enterprise Management Associates white paper discusses how to shift from being efficiently reactive to problems towards a proactive, preventive approach. Learn three key...
Provided by Fluke Networks
-
Whitepapers
Better IT decisions
Apr 2013
Using Big Data to improve business results can also apply to IT Operations. And there's no shortage of data to analyze IT operations. This whitepaper will help you understand what data is most...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Dimensional Research: Customers Share Real-World Benefits from HP Business Service Management Solutions
Apr 2013
This overview of HP System Management, formerly Operations Center, details a solution that consolidates and correlates fault and performance events across your entire physical and virtual IT...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Manage IT services efficiently. Serve business effectively.
Apr 2013
Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the...
Provided by Hewlett-Packard (HP)
-
Whitepapers
The SPARC Difference: Reduce Risks, Cut Costs, Power Innovation
Apr 2013
Despite current economic factors, IT investment continues to be fueled by the need for better and more agile IT capabilities to support an enterprise's business strategy, as well as to keep up...
Provided by Oracle
-
Whitepapers
CIO's View of Application Performance Management
May 2013
Get a CIO’s View of Application Performance Monitoring Time – and resources – are limited for your IT department. With less manpower, smaller budgets and higher expectations, forward thinking has...
Provided by Quest Software, now a part of Dell
-
Whitepapers
ITIL v3: What It Is and Why You Should Care
May 2008
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations....
Provided by Global Knowledge
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Whitepapers
Evaluator Group - Evolving Datacenter Architectures - HP technologies for Cloud-ready IT
Mar 2013
In this paper, Evaluator Group highlights the critical features necessary to move beyond server virtualization by leveraging key integration capabilities between IT components with a particular...
Provided by HP & Intel® Xeon® Processors
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Research
Source Business Technology Resiliency Capabilities
Feb 2013
The skills and expertise required to stay on top of trends, industry best practices, and the latest technologies while juggling many other competing priorities can drain your IT resources. Read...
Provided by IBM
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Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
Aug 2012
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by LANDesk Software, Inc.
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Whitepapers
Evolution from the Traditional Data Center to Exalogic: An Operational Perspective
Jul 2012
IT organizations are struggling with the need to balance the day-to-day concerns of data center management against the business level requirements to deliver long-term value. This balancing act...
Provided by Oracle
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Whitepapers
Five Challenges To ITIL Best Practices Adoption
Sep 2010
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter...
Provided by Global Knowledge
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Whitepapers
Backup and Recovery Changes Drive IT Infrastructure and Business Transformation
Aug 2012
This IDC Whitepaper provides an over view of the forces driving change within today's IT organizations and data centers and discusses how backup and recovery can enable or hinder broader IT...
Provided by EMC
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Podcasts
Aviva Video
Mar 2013
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
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Case Studies
Aviva Case Study
Dec 2012
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
