- Subscribe to this page:
- RSS
- Email Alert
service level management
(684 results)-
Case Studies
Government of Bermuda Propels IT Service Improvement With ITIL-Based assyst
Sep 2008
The Government of Bermuda's Information Technology Office (ITO) mission is "To empower Ministries, Departments and Civil Servants to improve productivity and services by providing IT consulting...
Provided by Axios Systems
-
White Papers
MINDTREE IMTS MANAGED SERVICES
May 2009
This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intended to assist in sourcing...
Provided by MindTree
-
Webcasts
Drive Agility & Cost Optimization - NEW SOA and BPM Announcements from IBM
May 2009
Drive Costs Down and Profit Margins Up! Every week, businesses waste 5.3 hours per employee due to inefficient processes. Can you afford to lose this time? Even in today's economy 84% of CIOs...
Provided by IBM
-
Resource Center
EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
Jun 2009
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate...
Provided by IBM
-
White Papers
Business Metrics and Capacity Planning
Jan 2004
One of the major goals of capacity planning is to ensure that the business service level objectives are met. Identifying the relationship between Business Metrics of Interest (BMIs) and available...
Provided by BMC Software
-
White Papers
Service Level Agreements
Dec 2004
An overview of how organisations can discover and assess the service availability and performance delivered by their IT infrastructure and thus set and measure Service Level Agreements.
Provided by End-End Software
-
Whitepapers
Combining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric
Oct 2004
ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. Together, they make a great combination for improving the quality of IT service delivery and...
Provided by BMC Software
-
Whitepapers
Rack Powering Options for High Density
Jan 2013
Alternatives for providing electrical power to high density racks in Data Centers and Network Rooms are explained and compared. Issues addressed include quantity of feeds, single-phase vs....
Provided by APC by Schneider Electric
-
Case Studies
Government of Bermuda Propels IT Service Improvement With ITIL-Based assyst
Sep 2008
The Government of Bermuda's Information Technology Office (ITO) mission is "To empower Ministries, Departments and Civil Servants to improve productivity and services by providing IT consulting...
Provided by Axios Systems
-
White Papers
MINDTREE IMTS MANAGED SERVICES
May 2009
This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intended to assist in sourcing...
Provided by MindTree
-
Webcasts
Drive Agility & Cost Optimization - NEW SOA and BPM Announcements from IBM
May 2009
Drive Costs Down and Profit Margins Up! Every week, businesses waste 5.3 hours per employee due to inefficient processes. Can you afford to lose this time? Even in today's economy 84% of CIOs...
Provided by IBM
-
Resource Center
EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
Jun 2009
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate...
Provided by IBM
