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service level management
(687 results)-
Whitepapers
Converged Storage: A Next-Gen Storage Strategy for Big Data
Nov 2012
Implementing Converged Storage is an evolution and by putting a plan into place now, enterprises can optimize their current storage investments while building toward a converged future and...
Provided by HP and Intel®
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Webcasts
Konica Minolta on Transforming Enterprise IT Through Cloud Computing
Oct 2011
On demand version of this webinar. Konica Minolta Business Solutions U.S.A. (Konica Minolta) needed to easily integrate multiple corporate acquisitions, move from an old-style on-premise email...
Provided by Google
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White Papers
IT Service Delivery: From Basic Automation Through to Managed Services
Mar 2008
While IT service providers need to mature their business in order to thrive and survive, many don't have the time, resources or commitment required to transform their business into a full MSP -...
Provided by N-able Technologies
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Whitepapers
Automatic Service Migration in WebLogic Server
Jul 2008
WebLogic Server offers messaging, transaction, and other system services to facilitate building enterprise grade applications. Previous releases of Oracle WebLogic Server provided support for...
Provided by Oracle
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Research
Connecting Business Drivers To Enterprise Architecture
Jun 2005
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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Downloads
Cloud for Dummies, IBM Midsize Company Limited Edition
Jan 2013
This book gives mid-sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter & proactive manner.
Provided by IBM
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Whitepapers
Crash Insurance: Protect Your Business with Virtualization
Apr 2013
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a...
Provided by VMware
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Whitepapers
Evaluator Group - Evolving Datacenter Architectures - HP technologies for Cloud-ready IT
Mar 2013
In this paper, Evaluator Group highlights the critical features necessary to move beyond server virtualization by leveraging key integration capabilities between IT components with a particular...
Provided by HP & Intel® Xeon® Processors
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Whitepapers
Backup and Recovery Changes Drive IT Infrastructure and Business Transformation
Aug 2012
This IDC Whitepaper provides an over view of the forces driving change within today's IT organizations and data centers and discusses how backup and recovery can enable or hinder broader IT...
Provided by EMC
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Webcasts
IT Service Management for the Midsized Business
Jul 2009
The issues faced today by many midsized businesses are not that different than those faced by large enterprises. The pressure to keep IT systems running at peak performance, manage risk, and...
Provided by BMC Software
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Webcasts
What's New in Remedy ITSM 6.0
Feb 2006
This webcast helps one discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and BMC...
Provided by BMC Software
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Whitepapers
Five SOA Projects that can pay for themselves in six months
Oct 2005
One of the easiest ways to get started with SOA is to identify a project that can pay for itself within a short period of time. A pilot project allows an organization to develop skills and...
Provided by IBM
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Whitepapers
Is Preventing Fragmentation Needed in Today's Environment?
Apr 2012
Today the number of files stored on volumes is much greater than in times past. The increase in the number of files not only necessitates larger storage capacities but, due to inherent...
Provided by Condusiv Technologies
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White Papers
Building a Winning Service Desk
Aug 2005
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level...
Provided by QAI India
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Whitepapers
Top 10 Considerations for Selecting the Right RMM Solution
Jul 2011
The most successful IT service providers are those that find ways to differentiate themselves from the competition and consistently strive to retain loyal customers. In an increasingly crowded...
Provided by LabTech Software
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Webcasts
What's New in BMC CONTROL-M 6.2 - Extending Operations Control
Jun 2007
This webcast on BMC CONTROL-M will highlight and demonstrate how the recent additions to BMC's industry leading scheduler will guarantee the operations.
Provided by BMC Software
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White Papers
A Risk Management Approach to Information Security
Top Six Essentials to Your Risk Management StrategyAug 2011
Expanding regulatory environment and greater business complexities have transformed the way organizations are viewing information security. More and more businesses today are recognizing the need...
Provided by ANXeBusiness Corp
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Downloads
IT Training Policy
May 2013
This IT Training Policy helps companies create a formal policy to assist with employee training. Training is vital to the success of any IT department to help staff keep up with new technologies.
Provided by TechRepublic Pro
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White Papers
Social CRM Comes of Age
Jan 2009
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must...
Provided by Oracle
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Whitepapers
Improving IT service delivery through an integrated approach to software asset management white paper
Oct 2009
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it...
Provided by IBM
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Webcasts
Break-through Solutions for Data Center Management and Measurement
Dec 2009
Join the experts as they discuss an availability and performance monitoring solution that extends visibility across all mission critical site infrastructure helping facility and IT organizations...
Provided by Hewlett-Packard (HP)
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Webcasts
BMC Remedy Knowledge Management
Nov 2005
As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the...
Provided by BMC Software
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Webcasts
What's New in Remedy ITSM 6.0
Jan 2006
In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and...
Provided by BMC Software
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White Papers
How to Do Capacity Planning
Jan 2010
It is very common for an IT organization to manage system performance in a reactionary fashion, analyzing and correcting performance problems as users report them. When problems occur, hopefully...
Provided by TeamQuest
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White Papers
Service Delivery Management: Solutions for Telecom
May 2006
The process of managing service delivery in the telecom sector is becoming increasingly difficult. Oblicore provides service delivery management software and best practices for service level and...
Provided by Oblicore
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White Papers
Managing Risk in Outsourcing: A Guide to Setting SLAs
Aug 2006
Now that one has executed a contract and established the overall legal framework within which the company and the chosen service provider will operate, it's time to define the delivery of the...
Provided by CTQ Media
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White Papers
The Forrester Wave: Application Mapping for the CMDB
Feb 2006
Forrester evaluated the strengths and weaknesses of the eight vendors that have brought an original technology for automated application to infrastructure dependency mapping to market across 63...
Provided by BMC Software
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Research
Creating the Strategic Plan for Today's IT
Jun 2006
IT's strategic plan is an essential tool to run IT like a business. The strategic plan for today's IT is different from the strategic plans that IT may have developed five years ago. It is...
Provided by Forrester Research
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White Papers
A Step-by-Step Guide to Starting Up SaaS Operations
Jun 2007
Faced with intensifying competition, as well as a desire for more stable revenue streams, software companies are increasingly turning to the Software as a Service (SaaS) delivery model. Software...
Provided by OpSource
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Whitepapers
Dimensional Research: Selecting the Correct SaaS-based IT Service
Mar 2013
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy. This white paper examines...
Provided by Hewlett-Packard (HP)
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White Papers
Virtual Mainframe: Migration
Sep 2011
Today's CIOs are increasingly questioning whether the mainframe will continue to be a strategic platform in the future. A recent survey by Standish Group1 showed that while 70% of CIOs consider...
Provided by Micro Focus
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White Papers
Windows 7 migrations: An industry view of enterprise application compatibility
Oct 2011
As more and more businesses move forward and embrace Windows 7, many are finding their migration path blocked by compatibility challenges. Preparing applications for the new operating system is...
Provided by ChangeBASE
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Whitepapers
IDC ITSM research: IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives
Sep 2008
Find out top ITSM and ITIL focused initiatives, challenges and priorities of your peers and how HP can help. Read this new survey report from IDC.
Provided by Hewlett-Packard (HP)
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White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
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White Papers
IT Services Management Service Brief: ITSM Assessment
Mar 2004
A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the...
Provided by IT Service Management Forum (itSMF)
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White Papers
IT Service Management: Service Continuity Methods (Disaster Recovery Planning)
May 2002
This white paper describes the major elements of the approach to Service Continuity that includes the following topics: Business Impact Analysis, Disaster Recovery Planning, and Information...
Provided by rl consulting
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Webcasts
Designing & Implementing an Actionable Configuration Management Database (CMDB)
Apr 2006
The notion of a Configuration Management Database (CMDB) remains a confusing and sometimes even arcane topic to many in the enterprise management industry today. However, the CMDB as the IT...
Provided by BladeLogic
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Webcasts
The Impact of Cloud Computing on IT Service Management
Mar 2010
For the past 30 years, IT Organizations have been providing IT Service Support to their customers and users?and during this time everyone has witnessed great evolution and maturity in the...
Provided by BMC Software
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Webcasts
Hear About the Hottest Trends in IT Service Desk
Mar 2010
How to take advantage of the mobile applications that are impacting the IT service management community? The presenters will discuss trends in mobile applications that are impacting IT service...
Provided by BMC Software
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Whitepapers
Resource Contention-Aware Virtual Machine Management for Enterprise Applications
Nov 2012
Consolidating Virtual Machines (VMs) in data centers is desirable as it reduces hardware and power costs. However the performances of VMs on shared physical servers are not isolated from each...
Provided by Institute of Electrical and Electronics Engineers
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Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
Sep 2012
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
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Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
Aug 2012
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by Computer Associates
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Whitepapers
Verifying Cloud Service Level Agreement
Nov 2012
In this paper the authors study the important issue of verifying Service Level Agreement (SLA) in a semi-trusted (or untrusted) cloud. Cloud computing services promise elastic computing and...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
Aug 2012
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by LANDesk Software, Inc.
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Whitepapers
LANDesk Whitepaper: Mobility Tipping Points
Nov 2011
The devices you can't see or don't know about are the ones that can hurt you the most. Having a greater vision of your entire IT environment is crucial to managing and securing your business data....
Provided by LANDesk Software, Inc.
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Whitepapers
The Value of ITIL® Certification
Jan 2013
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology...
Provided by Global Knowledge
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Whitepapers
Crowdsourcing Service-Level Network Event Monitoring
Sep 2010
The user experience for networked applications is becoming a key benchmark for customers and network providers. Perceived user experience is largely determined by the frequency, duration and...
Provided by Association for Computing Machinery
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Downloads
Cloud for Dummies, IBM Midsize Company Limited Edition
Jan 2013
This book gives mid-sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter & proactive manner.
Provided by IBM
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Whitepapers
Cisco Unified Data Center: The Foundation for Private Cloud Infrastructure
Mar 2012
Enterprises are often held back by an inflexible and complex IT infrastructure that cannot keep up with the new application and service demands of an increasingly distributed workforce. These...
Provided by Cisco
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Whitepapers
Making User Experience Management a Reality: Three Case Studies
Aug 2012
You know about user experience management (UEM) and how it helps you understand and improve the experience of end users interacting with your web applications. Making it a reality is another...
Provided by Quest Software, now a part of Dell
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Whitepapers
High-Performance ISCSI SAN Architecture - A Solution's View From Extreme Networks, Intel and NetApp
Mar 2011
This paper is targeted to enterprise and service provider IT managers who may be evaluating the ability of iSCSI SANs to satisfy the performance requirements of their most demanding storage...
Provided by Extreme Networks
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Whitepapers
IDC Analyst Whitepaper: Embracing Consumerisation with Confidence
Dec 2011
In this white paper, analyst IDC explores the key converging market dynamics driving the consumerisation of IT. We then examine some of the significant opportunities and challenges that this...
Provided by Trend Micro Australia
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Whitepapers
Services Quality Management Beyond the Network
Dec 2009
Today's connected and technology-savvy end users expect and demand quality services at the lowest price, available where and when they want them, regardless of the network that carries them. To...
Provided by Alcatel-Lucent
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Whitepapers
The Transformation Opportunity Redefining the Business of the Communication Service Provider
Sep 2010
Today the network is just one part of the picture, an important one but not the only one. Today, business is the CSP's business: service, competition, growth. In this paper, many Communication...
Provided by Alcatel-Lucent
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Whitepapers
Delivering Quality of Experience in Multimedia Networks
May 2010
Next-generation multimedia networks need to deliver applications with a high Quality of Experience (QoE) for users. Many network elements provide the building blocks for service delivery, and...
Provided by Alcatel-Lucent
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Whitepapers
Quest Foglight: An APM-Centric Approach to Managing Networks
Aug 2012
An APM-Centric Approach to Managing Networks Ensuring critical applications perform optimally requires constant monitoring of the infrastructure. Learn more about the role network monitoring...
Provided by Quest Software, now a part of Dell
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Whitepapers
Get Serious About SOA Governance: A Five-Step Action Plan for Architects
Aug 2010
Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility...
Provided by Oracle
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Whitepapers
Webroot: BYOD - Delivering a Secure Mobile Future
Dec 2012
In two short years we have seen an explosion of Android powered devices. The mobile Internet has truly arrived and is starting to deliver on the anytime, anywhere and almost anyplace access that...
Provided by Webroot Software
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Whitepapers
Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
Dec 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs -- but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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Case Studies
Data Virtualization Redefines the Stock Exchange
Dec 2011
NYSE Euronext operates the world's leading and most liquid equities and derivatives exchanges. A major challenge for NYSE Euronext is the sheer complexity of its business and operating...
Provided by Composite Software Systems
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Whitepapers
IDC Analyst Connection: Using Blade Systems to Cut Costs and Sharpen Efficiencies
Nov 2012
After more than a decade of increases in the size of IT environments due to the proliferation of systems, devices, storage, and management tools, IT complexity has reached an all-time high. Today,...
Provided by Hewlett-Packard (HP)
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Whitepapers
Gartner 2012: IT Operations Wake Up Call
Nov 2012
The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information...
Provided by Computer Associates
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Whitepapers
Green IT: Green Services are Good for Business
Nov 2012
As businesses strive to make their offices greener, IT services providers are in a favorable position to help clients make wise decisions about IT purchases and how their IT systems are managed...
Provided by LabTech Software
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Whitepapers
Seven Corners
Oct 2012
Seven Corners went beyond the typical efficiency and cost-conservation benefits of cloud to build innovative business services that generate whole new revenues. "If you're in a privately held...
Provided by VMware
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Whitepapers
Converged Storage: A Next-Gen Storage Strategy for Big Data
Nov 2012
Implementing Converged Storage is an evolution and by putting a plan into place now, enterprises can optimize their current storage investments while building toward a converged future and...
Provided by HP and Intel®
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Whitepapers
Taneja Whitepaper - An Overview of the Virtual Infrastructure Operations Management Market
Oct 2012
In this report, Taneja Group presents their evaluation of the current state of the vir- tual infrastructure operations management (VIOM) market.They examined VIOM solutions available from a...
Provided by VMware
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Podcasts
Lifecycle Event Services - Technical Services video
Oct 2012
Keeping an IT environment up to date can be overwhelming when you don't have the special skills required. HP Technical Services provide specialized resources when you need them to deploy and...
Provided by Hewlett-Packard (HP)
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Whitepapers
The Strategic Network
Dec 2011
Approximately 70% of IT investment is spent on "keeping the lights on" - providing basic connectivity and security - leaving precious little budget for strategic projects to enhance the business....
Provided by Cisco
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Whitepapers
White Paper: Business Transaction Management
Oct 2012
Companies build applications to support their business goals, so it's no wonder that business people expect to know how the applications are performing -- their success depends on it. But business...
Provided by Compuware
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Whitepapers
Coping in the chaos?
Oct 2012
The 2012 Global IT Risk Report - Coping in the chaos? from Kaspersky Lab explores the attitudes and opinions of 3,300 IT leaders. The report looks at how the global IT community is reacting to...
Provided by Kaspersky Lab
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Whitepapers
Combine global expertise with local resources to have your needs met your way
Mar 2012
To keep your IT environment running at peak performance at all times, HP Lifecycle Event Services provide expert advice and reliable technical support that is personalized to your needs and priced...
Provided by Hewlett-Packard (HP)
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Whitepapers
A Test-Bed for the Evaluation of Business Process Prediction Techniques
Oct 2011
Business process prediction technologies are being increasingly used by organisations to provide timely feedback to their customers and improve their overall productivity. In order to provide...
Provided by ICST
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Whitepapers
Modeling Quantitative Requirements in SLAs With Network Calculus
May 2011
When planning Service-Oriented Architectures requirements declared in Service Level Agreements (SLAs) have to be considered. SLAs cover functional as well as quantitative requirements like load...
Provided by ICST
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Case Studies
Gartner Case Study
May 2012
Security is one of the top concerns facing an enterprise moving data to the cloud. This case study, published by analyst firm Gartner* details the lessons learned by a financial services early...
Provided by SAVVIS
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Case Studies
University of Texas-El Paso Virtualizes IT System, Increasing Performance and Flexibility With Solution From Mainline
Dec 2009
The University of Texas - El Paso (UTEP) is one of nine universities. The systems team in University of Texas doubted that the current IT system would support future growth, and it required...
Provided by Mainline Information Systems
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Whitepapers
Maintaining and Evolving Service Level Agreements: Motivation and Case Study
Jul 2011
Inter-organization service-oriented compositions are governed by Service Level Agreements (SLAs). While the software is maintained and evolved in response to changing business requirements or...
Provided by University of Alberta
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Whitepapers
Autonomic Configuration Adaptation Based on Simulation-Generated State-Transition Models
Jun 2011
Configuration management is a complex task, even for experienced system administrators, which makes self-managing systems a particularly desirable solution. This paper describes a novel...
Provided by University of Alberta
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Whitepapers
Service Level Management of Differentiated Services Networks With Active Policies
Jan 2012
This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services network to provide the best possible quality of service to users and...
Provided by Universidade Federal de Pernambuco
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Whitepapers
Tips for Choosing a Cloud Service Provider
Mar 2011
For many enterprises, the cloud is no longer a curiosity, but an opportunity to transform IT. As they think beyond one or two isolated workloads, their criteria in selecting a cloud provider...
Provided by IBM
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White Papers
IP SLAs - Multioperation Scheduling of IP SLAs Operations
Nov 2008
This paper describes how to schedule multiple operations at once using the Cisco IOS IP Service Level Agreements (SLAs) group-scheduling feature. Cisco IOS IP SLAs allows one to analyze IP service...
Provided by Cisco Systems
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White Papers
Next-Generation Service Level Management
May 2009
All of them recognize that IT services are essential to virtually every business today, whether they are provided by an in-house IT organization or outsourced to a service provider. In most...
Provided by Novell
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Whitepapers
Gain Competitive Advantage Through IT Operational Excellence: Reducing Costs to Drive Investment in Innovation
May 2009
Today's economic downturn is putting unprecedented stress on enterprises' IT organizations. Budgets are routinely cut. Workforces are constantly reduced. And cost-containment strategies are...
Provided by Hewlett-Packard (HP)
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White Papers
The Path to EPM Success
Jun 2008
An EPM system is most effective when it is applied to the entire organization. But a completely centralized approach to EPM is unrealistic in most large companies. For companies that have many...
Provided by Oracle
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Case Studies
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
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Case Studies
Strangers (or Customers) Share Their Experience with IBM Service Management
Sep 2009
IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and...
Provided by IBM
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White Papers
Lean IT: The Time for Transformation Is Now
Aug 2009
In today's economic environment, reducing costs and increasing efficiency should be priority one for financial institutions. To assist in this process, many institutions are investigating...
Provided by IDG (International Data Group)
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White Papers
Service Optimization: How Mainframe Systems Management Can Deliver More Business Value at Less Cost
Oct 2008
In their quest to deliver higher margins and more shareholder value, senior management teams are scrutinizing all areas of operating expense, including the operations portion of the IT department....
Provided by BMC Software
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Whitepapers
Automatic Service Migration in WebLogic Server
Jul 2008
WebLogic Server offers messaging, transaction, and other system services to facilitate building enterprise grade applications. Previous releases of Oracle WebLogic Server provided support for...
Provided by Oracle
-
White Papers
Get Serious About SOA Governance: A Five-Step Action Plan for Architects
Aug 2008
Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility...
Provided by Oracle
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White Papers
KOALA in Depth: Accountability - Foundation for Stakeholder Engagement
Jul 2009
Asset accountability is more than simple assignment tracking - it's going to the effort to understand who the key stakeholders for an asset or service are, then maintaining the discipline to...
Provided by Avocent
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White Papers
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
Sep 2009
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing...
Provided by Dell
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White Papers
IT Service Management Metrics Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
Does one think great IT performance is achieved through luck or chance? One can bet real money it's not! High performing organizations have figured out which processes and controls really help...
Provided by Tripwire
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Downloads
Turbulent times call for an agile application foundation.
Oct 2009
Does your IT change as fast as the market? A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. This interactive presentation from IBM®...
Provided by IBM
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Downloads
IBM Smart SOA approach in action: Application Foundation Demo.
Oct 2009
This demo shows how the IBM® Smart SOA™ application foundation helped JK Enterprises as their business expanded. You'll see how IBM helped them improve their agility and employee...
Provided by IBM
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White Papers
From Trust to Process: Closing the Risk Gap in Privileged Access Control
Oct 2009
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a...
Provided by BeyondTrust
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Whitepapers
Flexible IT contains costs, boosts efficiency
Oct 2009
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less....
Provided by IBM
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Case Studies
Saudi Postal Service Centralizes IT Operations and Support, Enhances Service
Sep 2009
IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery of high-quality and modern postal services. The IT department saw itself as a...
Provided by Microsoft
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Case Studies
Saudi Agency Improves Service Reliability With Centralized Service Desk
Sep 2009
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...
Provided by Microsoft
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Whitepapers
Improving IT service delivery through an integrated approach to software asset management white paper
Oct 2009
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it...
Provided by IBM
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White Papers
Service Level Agreements
Dec 2004
An overview of how organisations can discover and assess the service availability and performance delivered by their IT infrastructure and thus set and measure Service Level Agreements.
Provided by End-End Software
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White Papers
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
Jan 2009
Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the...
Provided by Imperial College London
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White Papers
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
Mar 2008
SLA (Service level agreement) is a formal negotiated contract between service providers and customers. Nowadays the quality of telecommunication services is the key parameter in the success or...
Provided by Iran Telecommunication Research Center
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White Papers
Cisco IOS IP SLAs Overview
Oct 2008
This module describes Cisco IOS IP Service Level Agreements (SLAs). Cisco IOS IP SLAs is a core part of the Cisco IOS software portfolio, which allows Cisco customers to analyze IP service levels...
Provided by Cisco Systems
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White Papers
Customer Case Study: A L Filters
Nov 2009
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and...
Provided by Dell EqualLogic
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White Papers
LANDesk IT Service Management: Helping IT Become a Service Provider
Nov 2007
To keep up with changing business environments, IT departments must adapt their approach towards a process-centric model that changes their role from technology asset managers to actual service...
Provided by LANDesk Software
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Webcasts
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Nov 2009
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI....
Provided by Cerylion
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White Papers
Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
Mar 2009
Cloud computing is getting a lot of coverage in the media and a lot of space in the slide decks presented in analyst briefings. Seemingly, however, each pundit has his or her own way of both...
Provided by Nimsoft
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White Papers
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Nov 2009
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six...
Provided by Sprint
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White Papers
Business Metrics and Capacity Planning
Jan 2004
One of the major goals of capacity planning is to ensure that the business service level objectives are met. Identifying the relationship between Business Metrics of Interest (BMIs) and available...
Provided by BMC Software
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White Papers
Beamforming Teams Up With MIMO to Enhance Mobile WiMAX Network Value
Jun 2009
Off late competitive environment, operators are focused on improving the value of their network as well as the user experience. By enhancing the main components of any SLA (Service Level...
Provided by Alvarion
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Whitepapers
Tips for Choosing a Cloud Service Provider
Mar 2011
For many enterprises, the cloud is no longer a curiosity, but an opportunity to transform IT. As they think beyond one or two isolated workloads, their criteria in selecting a cloud provider...
Provided by IBM
-
Webcasts
Break-through Solutions for Data Center Management and Measurement
Dec 2009
Join the experts as they discuss an availability and performance monitoring solution that extends visibility across all mission critical site infrastructure helping facility and IT organizations...
Provided by Hewlett-Packard (HP)
-
Webcasts
Unlock key strategies for successful systems development
Oct 2009
Are you involved in developing embedded software, systems engineering or designing systems of systems? Are you interested to know what challenges your peers face and what practices they have put...
Provided by IBM
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Whitepapers
Dynamic Infrastructure Technical White Paper
Feb 2009
As the planet becomes smarter - more interconnected, instrumented and intelligent - businesses, governments and institutions have the potential to link all the resources together with...
Provided by IBM
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Webcasts
Optimize Your IT Costs with Automation
Dec 2009
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where do...
Provided by CA
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Webcasts
HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost
Dec 2009
If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS allows...
Provided by Hewlett-Packard (HP)
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Webcasts
Three things you may not know about HP SiteScope
Aug 2009
HP SiteScope is an agentless monitoring solution designed to ensure the availability and performance of distributed IT infrastructures-for example, servers, operating systems, network devices,...
Provided by Hewlett-Packard (HP)
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White Papers
ITIL Best Practices for IT and Business Alignment
Feb 2005
Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service...
Provided by Mercury Interactive
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White Papers
Adaptive Server Enterprise (ASE) Cluster Edition: Higher Application Service Levels at a Lower Cost - IT Departments Face Conflicting Demands
Dec 2008
To meet the conflicting demands placed on it, enterprise IT departments require a carefully targeted, low-cost solution that can be adapted to the service level needs of individual applications...
Provided by Sybase
