- Subscribe to this page:
- RSS
- Email Alert
service level management
(687 results)-
Whitepapers
Do More for Less: Build a Cost-Effective, Optimized IT Infrastructure
Jul 2009
With pressures mounting both to keep IT infrastructures running optimally and to reduce costs, IT optimization promises to relieve companies struggling to meet both goals. This white paper...
Provided by IBM
-
Webcasts
What's New in BMC Service Management Process Model 7.5
Apr 2009
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by BMC Software
-
Webcasts
What's New in BMC Remedy Service Desk 7.5
May 2009
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by BMC Software
-
White Papers
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access...
Provided by Microsoft
-
White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
-
White Papers
Business Service Efficiency: The Key to Green IT and Profitability
Mar 2009
The days of simply adding hardware to meet the growing demands of business for IT services are over. IT can no longer afford to pay the resulting energy bill. That's why Green IT has emerged as a...
Provided by BMC Software
-
White Papers
The Value of Service Optimization
Nov 2008
Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT...
Provided by BMC Software
-
White Papers
Five Ways That Service Optimization Improves Mainframe Staff Productivity
May 2009
An online shopping network saved more than 200 labor hours a day, seven days a week, of mostly developer and senior-level system administrator time - saving $1.8 million in the first year alone on...
Provided by BMC Software
-
White Papers
Effectively Managing High-Performing, Business-Critical Web Applications
Aug 2008
Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT's primary responsibility and ongoing challenge is to provide a reliable...
Provided by CA
-
White Papers
Maximizing the Value of IT Investments Through Effective IT Governance
Dec 2007
With IT activities becoming increasingly critical to business success, optimizing technology investments is a top priority. There is simply too much at stake to continue leaving IT planning and...
Provided by CA
-
Case Studies
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
Jul 2009
ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process...
Provided by Hewlett-Packard (HP)
-
Case Studies
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
Apr 2009
InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol...
Provided by Hewlett-Packard (HP)
-
Case Studies
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
Jul 2009
Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes...
Provided by Hewlett-Packard (HP)
-
Case Studies
HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
Jul 2009
Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business...
Provided by Hewlett-Packard (HP)
-
Case Studies
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
-
White Papers
IP SLAs - Multioperation Scheduling of IP SLAs Operations
Nov 2008
This paper describes how to schedule multiple operations at once using the Cisco IOS IP Service Level Agreements (SLAs) group-scheduling feature. Cisco IOS IP SLAs allows one to analyze IP service...
Provided by Cisco Systems
-
White Papers
Next-Generation Service Level Management
May 2009
All of them recognize that IT services are essential to virtually every business today, whether they are provided by an in-house IT organization or outsourced to a service provider. In most...
Provided by Novell
-
Whitepapers
Gain Competitive Advantage Through IT Operational Excellence: Reducing Costs to Drive Investment in Innovation
May 2009
Today's economic downturn is putting unprecedented stress on enterprises' IT organizations. Budgets are routinely cut. Workforces are constantly reduced. And cost-containment strategies are...
Provided by Hewlett-Packard (HP)
-
White Papers
The Path to EPM Success
Jun 2008
An EPM system is most effective when it is applied to the entire organization. But a completely centralized approach to EPM is unrealistic in most large companies. For companies that have many...
Provided by Oracle
-
Case Studies
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
-
Case Studies
Strangers (or Customers) Share Their Experience with IBM Service Management
Sep 2009
IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and...
Provided by IBM
-
White Papers
Lean IT: The Time for Transformation Is Now
Aug 2009
In today's economic environment, reducing costs and increasing efficiency should be priority one for financial institutions. To assist in this process, many institutions are investigating...
Provided by IDG (International Data Group)
-
White Papers
Service Optimization: How Mainframe Systems Management Can Deliver More Business Value at Less Cost
Oct 2008
In their quest to deliver higher margins and more shareholder value, senior management teams are scrutinizing all areas of operating expense, including the operations portion of the IT department....
Provided by BMC Software
-
White Papers
Get Serious About SOA Governance: A Five-Step Action Plan for Architects
Aug 2008
Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility...
Provided by Oracle
-
White Papers
KOALA in Depth: Accountability - Foundation for Stakeholder Engagement
Jul 2009
Asset accountability is more than simple assignment tracking - it's going to the effort to understand who the key stakeholders for an asset or service are, then maintaining the discipline to...
Provided by Avocent
-
White Papers
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
Sep 2009
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing...
Provided by Dell
-
Downloads
Turbulent times call for an agile application foundation.
Oct 2009
Does your IT change as fast as the market? A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. This interactive presentation from IBM®...
Provided by IBM
-
Downloads
IBM Smart SOA approach in action: Application Foundation Demo.
Oct 2009
This demo shows how the IBM® Smart SOA™ application foundation helped JK Enterprises as their business expanded. You'll see how IBM helped them improve their agility and employee...
Provided by IBM
-
White Papers
From Trust to Process: Closing the Risk Gap in Privileged Access Control
Oct 2009
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a...
Provided by BeyondTrust
-
Whitepapers
Flexible IT contains costs, boosts efficiency
Oct 2009
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less....
Provided by IBM
-
Case Studies
Saudi Postal Service Centralizes IT Operations and Support, Enhances Service
Sep 2009
IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery of high-quality and modern postal services. The IT department saw itself as a...
Provided by Microsoft
-
Case Studies
Saudi Agency Improves Service Reliability With Centralized Service Desk
Sep 2009
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...
Provided by Microsoft
-
White Papers
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
Jan 2009
Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the...
Provided by Imperial College London
-
White Papers
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
Mar 2008
SLA (Service level agreement) is a formal negotiated contract between service providers and customers. Nowadays the quality of telecommunication services is the key parameter in the success or...
Provided by Iran Telecommunication Research Center
-
White Papers
Cisco IOS IP SLAs Overview
Oct 2008
This module describes Cisco IOS IP Service Level Agreements (SLAs). Cisco IOS IP SLAs is a core part of the Cisco IOS software portfolio, which allows Cisco customers to analyze IP service levels...
Provided by Cisco Systems
-
White Papers
Customer Case Study: A L Filters
Nov 2009
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and...
Provided by Dell EqualLogic
-
White Papers
LANDesk IT Service Management: Helping IT Become a Service Provider
Nov 2007
To keep up with changing business environments, IT departments must adapt their approach towards a process-centric model that changes their role from technology asset managers to actual service...
Provided by LANDesk Software
-
Webcasts
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Nov 2009
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI....
Provided by Cerylion
-
White Papers
Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
Mar 2009
Cloud computing is getting a lot of coverage in the media and a lot of space in the slide decks presented in analyst briefings. Seemingly, however, each pundit has his or her own way of both...
Provided by Nimsoft
-
White Papers
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Nov 2009
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six...
Provided by Sprint
-
Case Studies
Parknet Uses Extreme Networks to Deliver Triple Play and Broadband Services
Nov 2008
Parknet, located in Copenhagen, was established in 2003 with the goal of creating cost-effective, fast internet access to homes. The main challenge was, they needed a high performance network...
Provided by Extreme Networks
-
Case Studies
Sun Microsystems - SOA Governance for Oracle
Jan 2011
Sun Microsystems is a Fortune 500 vendor of software, systems, services, and developing tools to the world's most powerful datacenters. They want to upgrade their suite applications proprietary...
Provided by Layer 7 Technologies
-
Whitepapers
ESG Lab Validation Report: 3cV Converged Computing Infrastructure
Dec 2011
In the real world, IT must combine hardware, software, and technologies from multiple vendors to solve business problems�often with great effort and mixed success. First coined by a mutual...
Provided by Hewlett-Packard (HP)
-
White Papers
Oracle's Optimized Solution for Oracle Database Mission-Critical System Environments
Dec 2011
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations, and IT...
Provided by Oracle
-
White Papers
Oracle SOA Suite 11g:
Dec 2011
The demands placed on IT can often seem unrealistic. Nothing is fast or cheap enough and that's just for starters. In order to rise above the obstacles facing IT, a new approach is needed. For...
Provided by Oracle
-
Whitepapers
SOA Governance - Framework and Best Practices
Dec 2011
Service-Oriented Architectures (SOAs) will make things possible for your business. Things like improved performance, efficiency, and cost-effectiveness. Important things. Game changing things....
Provided by Oracle
-
Whitepapers
Who Moved My App?
How to Achieve Effective Application Performance in a Virtualized WorldMay 2011
The Gomez Application Performance Management (APM) platform is the industry's leading solution for managing and optimizing the performance, availability and quality of web, non-web, mobile,...
Provided by Compuware
-
Webcasts
Konica Minolta on Transforming Enterprise IT Through Cloud Computing
Oct 2011
On demand version of this webinar. Konica Minolta Business Solutions U.S.A. (Konica Minolta) needed to easily integrate multiple corporate acquisitions, move from an old-style on-premise email...
Provided by Google
-
Case Studies
Proact Builds Portfolio of Service Offerings on NetApp Service-Oriented Infrastructure
Apr 2011
Proact is an experienced independent integrator of proven storage, backup/recovery, archiving, and disaster recovery solutions and services. Their challenge is to provide enterprise-class disaster...
Provided by NetApp
-
Whitepapers
Smarter Computing and Breakthrough IT Economics
Oct 2011
This paper discusses the era of computing - Smarter Computing promises breakthrough economics for your IT. Smarter Computing is an IT infrastructure that is designed for data, tuned to the task,...
Provided by IBM
-
Whitepapers
System z Howard Rubin Video
Oct 2011
Selecting the right mainframe platform can massively reduce costs in both technical and raw business terms. Watch the "System z® Howard Rubin Video" and see how this platform offers returns...
Provided by IBM
-
Whitepapers
In New zEnterprise™ System Era, IBM z/OSProblem Determination Tool Suite LeadsAgain - as ISVs Up Games
Oct 2011
It's been a good couple of years for the mainframe generation, in particular for IBM®. Offering huge performance gains, System z® revenue grew by 69% in Q4 2011-the best in a decade....
Provided by IBM
-
Whitepapers
Enterprise modernization made simple
Oct 2011
Maintaining IT systems across multiple platforms can be costly and complicated. The need for innovation is growing, but budgets are not. Read the white paper and learn how streamlining development...
Provided by IBM
-
White Papers
Business Intelligence for IT: If you could measure anything ...What would you measure?
Oct 2011
The CIO has a tough problem. The leading companies in the industry are innovating through technology because more and more IT is the key strategic differentiator. But IT isn't understood or fully...
Provided by Evergreen Systems
-
White Papers
Christiana Care Health System - Healthcare IT department develops project leaders through e-learning
Oct 2011
Christiana Care's IT department supports various projects throughout the health system that often require specialized training or expertise in particular IT areas, as well as project management...
Provided by SkillSoft
-
White Papers
Windows 7 migrations: An industry view of enterprise application compatibility
Oct 2011
As more and more businesses move forward and embrace Windows 7, many are finding their migration path blocked by compatibility challenges. Preparing applications for the new operating system is...
Provided by ChangeBASE
-
Whitepapers
The New CIO Agenda: Intel Cloud Computing Insights 2011
Oct 2011
This report identifies successful cloud opportunities, strategies, and best practices, and include insights from Intel's own IT group and others that have deep experience with enterprise clouds,...
Provided by Intel Corporation
-
Whitepapers
Forrester Report: The ROI of Cloud Apps
Oct 2011
Cloud applications continue to gain momentum in enterprise applications as buyers are attracted to fast deployment speeds, low upfront costs, and ongoing flexibility to scale up or down as needs...
Provided by Box.net
-
Whitepapers
Application Monitoring & Performance Management Solutions for Dynamic and Cloud Infrastructures
Oct 2011
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™)paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern...
Provided by IBM
-
Whitepapers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
-
Whitepapers
Confidently maximize virtual investments with IBM Integrated Service Management
Oct 2011
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT...
Provided by IBM
-
Whitepapers
IBM Tivoli Asset Discovery for System z/OS - Removing the Pain from Mainframe
Oct 2011
IBM's System z mainframe solutions have defined the highest levels and benefits of enterprise class computing for virtually their entire history.
Provided by IBM
-
Whitepapers
Merkur Group effectively controls IT costs with automated, integrated service management initiative.
Oct 2011
Case study. Merkur conducted an extensive selection process for service management solutions, evaluating technologies from IBM, HP, BMC and Computer Associates against more than 120 requirements....
Provided by IBM
-
Whitepapers
IBM to save nearly US$5 million annually with software license management initiative
Oct 2011
IBM invents, develops and manufactures IT products, including computer systems and software, system networks, storage hardware and microelectronic products. The IBM CIO Global Infrastructure...
Provided by IBM
-
Whitepapers
Cloud Computing Drives Break through Improvements in IT Service Delivery, Speed, and Costs
Oct 2011
IDC OPINION Cloud computing promotes a new dialogue between business and IT decision makers allowing them to define business service requirements first and then decide how to balance the use of...
Provided by IBM
-
White Papers
Unifying Cloud Management: Towards Overall Governance of Business Level Objectives
Jun 2011
The authors address the challenge of providing unified cloud resource management towards an overall business level objective, given the multitude of managerial tasks to be performed and the...
Provided by Institute of Electrical and Electronics Engineers
-
White Papers
Virtual Mainframe: Migration
Sep 2011
Today's CIOs are increasingly questioning whether the mainframe will continue to be a strategic platform in the future. A recent survey by Standish Group1 showed that while 70% of CIOs consider...
Provided by Micro Focus
-
White Papers
Escaping the Mainframe Trap
Sep 2011
Mainframe environments have historically been the natural choice to run mission-critical business applications. However, as businesses plan their IT strategies for the next 5-10 years, how much of...
Provided by Micro Focus
-
Whitepapers
See The Future: IBM Smart Analytics System
Sep 2011
"See The Future" quickly and effectively communicates the power of the IBM Smart Analytics System and allows prospects to see the system and output. This 2 minute, movie-trailer-type piece is...
Provided by IBM
-
White Papers
IT Cost Cutting TechRepublic Ninja Guide
Sep 2011
It's has been a long time since the heady days when funding for IT projects seemed to magically appear from nowhere. Many IT shops are now operating on razor-thin margins - just enough capital to...
Provided by TechRepublic
-
Whitepapers
Cerner transforms healthcare - and healthcare IT delivery
Aug 2011
"For us, it's all about availability. These are life-critical systems that we're hosting, used 24x7. The HP Mission Critical Partnership helps us meet the challenge." Bill Graff, vice...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Break free from impractical and costly IT solutions: Facts that really matter when deciding whose IT solutions to trust
Aug 2011
Read this short brochure to learn what IT industry experts—both analysts and users-are saying in reply to key questions about who can be trusted to deliver viable solutions in today's critical...
Provided by IBM
-
Whitepapers
HP CLOUDSYSTEM: An integrated platform for private, public, and hybrid clouds
Aug 2011
It's a fact of life: cloud computing is shot. And when it comes to the use of cloud services, business today is actually outpacing IT. Business users have been quick to recognize the cloud's...
Provided by Hewlett-Packard (HP)
-
Whitepapers
HP CloudSystem Matrix: Managing at a Higher Level
Jun 2011
As IT's economic and social importance ratchets up every year, so do the scale points and service levels required. We have to keep upping the bar. One of the key problems over the years is that...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Consideration for the Cloud: The Process Every Enterprise Should Think Through
Aug 2011
Cloud computing is one of the hottest topics in enterprise IT today. However, amidst all the hype and misinformation, it is critical that enterprise decision makers consider the Cloud as a viable...
Provided by Rackspace Hosting
-
White Papers
Decision Model for Cloud Computing Under SLA Constraints
Apr 2010
With the recent introduction of Spot Instances in the Amazon Elastic Compute Cloud (EC2), users can bid for resources and thus control the balance of reliability versus monetary costs. A critical...
Provided by INRIA
-
Whitepapers
Strategy Guide to Converged Infrastructure in Government
Aug 2011
This is the point where citizens are most aware of how well their local government serves them. The quality of their experience at that office is likely to influence their opinion of whether they...
Provided by Hewlett-Packard (HP)
-
Webcasts
When No Press is Good Press - July 2011
Jul 2011
Yesterday's approaches to combating malware are no longer sufficient. Already this year we've seen an extraordinary number of high-profile security breaches. Whether you're a small business or a...
Provided by Symantec
-
White Papers
IDC Executive Brief: Improving Small Business Profitability by Optimizing IT Management
Mar 2011
This IDC Executive Brief gives an overview of IT Infrastructure and resource costs for small business and helps you understand what is needed as your business grows. You will discover the major...
Provided by Symantec
-
Whitepapers
From Project to Program: The Proven Guide to Rolling Out BPM
Aug 2011
Business Process Management (BPM) is in a period of transition. For the past several years, companies have been getting familiar with BPM, undertaking specific projects to address "burning process...
Provided by IBM
-
White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
-
Webcasts
BMC Remedy Knowledge Management
Nov 2005
As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the...
Provided by BMC Software
-
Research
Taking Your PMO to the Next Step: The Office of the CIO
Sep 2005
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the...
Provided by Forrester Research
-
Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a joint venture between COSCO Group and COSCO Network Limited. Help COSCONET (Beijing) further establish IT...
Provided by Hewlett-Packard (HP)
-
White Papers
Enterprise Project Management - IT Governance and the Program Management Office
Jan 2006
Organizations are challenged to track and measure the effectiveness of a large number of projects in various aspects of their work, and aligning Information Technology costs with business...
Provided by Software Spectrum
-
Webcasts
What's New in Remedy ITSM 6.0
Jan 2006
In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and...
Provided by BMC Software
-
Case Studies
With HP Software, Audits Required for Compliance, Competitiveness, Take Minutes Instead of Hours; Efficiency, Visibility Dramatically Improved
Jan 2010
It's no surprise that a company like FICO would strive to manage its business technology intelligently. Known to consumers for its leading credit scoring service, FICO is also a world-class...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Efficiency and Cost Control in Network and Application Management
Mar 2010
Industry analyst Enterprise Management Associates white paper discusses how to shift from being efficiently reactive to problems towards a proactive, preventive approach. Learn three key...
Provided by Fluke Networks
-
White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
Dec 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by BMC Software
-
White Papers
Service Desk Consolidation Insight
Dec 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds...
Provided by BMC Software
-
White Papers
Crossing the Chasm Between the Service Desk and Operations
Jun 2008
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and...
Provided by BMC Software
-
White Papers
Ride the Express Lane in the Journey to Speed ITIL® Adoption
Jun 2008
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely...
Provided by BMC Software
-
White Papers
Understanding ITIL® Service Portfolio Management: An approach for implementing effective service lifecycle management
Jun 2008
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements...
Provided by BMC Software
-
White Papers
Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
Dec 2009
Modernizing IT: Strategies for Improving Service and Reducing Costs. To meet business demands for higher levels of performance and availability - all while adding services and reducing costs - IT...
Provided by BMC Software
-
Webcasts
Virtual Lifecycle Management
Sep 2009
Overrun by virtual sprawl? Frustrated with the complexity of your virtual environment ? Struggling to balance agility with control? Join BMC and learn how IT organizations have addressed...
Provided by BMC Software
-
Case Studies
BT Financial Group Adopts Business Service Management from BMC
Jan 2009
BT Financial Group's first experience with BMC solutions was with BMC Performance Manager. From there BT adopted a blend of event and service impact management systems in BMC Event Manager and BMC...
Provided by BMC Software
-
Case Studies
Hutchison 3G Austria Responds to Mobile Services Call
Feb 2010
Hutchison 3G Austria, based in Vienna, launched the first purely mobile multimedia network in Austria. With growth, however, come growing pains, and Hutchison 3G Austria faced a number of business...
Provided by Hewlett-Packard (HP)
-
Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business: HP Helped COSCONET (Beijing) Implement ITSM Phase II Project
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a specialized information technology and service provider. COSCONET (Beijing) has developed software products on...
Provided by Hewlett-Packard (HP)
-
Case Studies
Smartworld Has a Bright Future Thanks to HP Software
Nov 2009
Smartworld, a leading next-generation Information Communication Technology (ICT) managed services provider, offers end-to-end, industry-specific solutions and services to enterprise markets. The...
Provided by Hewlett-Packard (HP)
-
Webcasts
What's New in Remedy ITSM 6.0
Feb 2006
This webcast helps one discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and BMC...
Provided by BMC Software
-
White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
-
White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
-
White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
-
White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
-
Whitepapers
BPM and SOA: Better Together
Oct 2009
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes...
Provided by IBM
-
Whitepapers
Five SOA Projects that can pay for themselves in six months
Oct 2005
One of the easiest ways to get started with SOA is to identify a project that can pay for itself within a short period of time. A pilot project allows an organization to develop skills and...
Provided by IBM
-
Whitepapers
Is Preventing Fragmentation Needed in Today's Environment?
Apr 2012
Today the number of files stored on volumes is much greater than in times past. The increase in the number of files not only necessitates larger storage capacities but, due to inherent...
Provided by Condusiv Technologies
-
Case Studies
Corenet Relies on IBM Tivoli Netcool Software to Help It Deliver Competitive Service Levels
Feb 2009
Corenet Oy was challenged to monitor various IT infrastructure components in its customers' networks, Corenet needed to consolidate its management information so it could resolve problems more...
Provided by IBM
-
White Papers
Building a Winning Service Desk
Aug 2005
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level...
Provided by QAI India
-
Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
-
White Papers
Minimize IT Risk With a Business Focused Capacity Plan
Mar 2006
For many years Capacity Planning has been looked upon as a mainstream technical discipline. Whilst planning the future capacity of these entities is an absolute necessity for the infrastructure...
Provided by Better Management.com
-
White Papers
Assessment of IT Governance - A Prioritization of Cobit
Feb 2006
A shared view on the definition of IT governance is lacking and practitioners do not use present IT governance frameworks to support their decision-making. This paper presents an Architecture...
Provided by KTH - Royal Institute of Technology
-
Whitepapers
Service-Oriented Modeling and Architecture
Nov 2004
Learn about service-oriented modeling and architecture; the key activities that you need for the analysis and design required to build a Service-Oriented Architecture (SOA). The author stresses...
Provided by IBM
-
Webcasts
BMC Remedy ITSM On Demand Demo
Mar 2010
The attendee of this webcast will learn how to leverage the power of BMC Remedy through the simplicity of SaaS in a webinar hosted by BMC Software demoing BMC Remedy IT Service Management Suite On...
Provided by BMC Software
-
Webcasts
Now Available in the Cloud: BMC's Industry-Leading IT Service Management Solution
Feb 2010
BMC Remedy IT Service Management Suite is now available On Demand (via "Software as a Service," or SaaS). The On Demand solution is based on BMC's industry-leading service management suite, which...
Provided by BMC Software
-
Webcasts
Lower ITSM Support Costs by 20% to 40% With Support Automation
Feb 2010
ABMC has a new product called Tific Support Automation for BMC Remedy ITSM. It enables organizations to lower IT Service Support costs by - reducing the number of support calls - lowering...
Provided by BMC Software
-
Webcasts
Catch the Buzz: BlackBerry Enterprise Server 5.0 for BMC Remedy ITSM
Sep 2009
Mobilizing BMC Remedy IT Service Management applications on smartphones is now safer and easier with the new BlackBerry Enterprise Server version 5.0. The attendee of this webcast will learn how...
Provided by BMC Software
-
Webcasts
Improve Incident Response Times Up to 85%
Aug 2009
The attendee of this webcast will learn how to use alert management to reduce or even eliminate business-impacting events. The attendee will see what these companies accomplished with alert...
Provided by BMC Software
-
Webcasts
Do More With Less: Extend BMC Remedy to Your BlackBerry!
Jul 2009
BMC has a new product called Aeroprise Mobility for BMC Remedy. It enables organizations to quickly mobilize their BMC Remedy applications onto BlackBerry Smartphone's. The attendee will learn how...
Provided by BMC Software
-
Case Studies
CIBER Significantly Improves Customer Service Levels and Reduces Costs With CA Software
Jul 2008
CIBER is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER is committed to delivering IT outsourcing...
Provided by CA
